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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy West Simsbury
How do I check product availability at the West Simsbury Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Simsbury stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Simsbury Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(960 reviews)
Andy L
September 09, 2026
1 out of 5
They have a "check-out" section located in the back of the store but no one actually works there. You're supposed to read their minds and know that you actually check out at the geek squad station, obviously. What a joke of a store.
Scherry W
September 01, 2026
1 out of 5
Terrible customer service. Purchased TV on 8/17/26 and they couldn’t schedule delivery until Saturday 8/29 with a 7:00am-7:00PM delivery window. Missed an annual event anticipating this delivery. They never showed up and never called. I called the Avon store & they rescheduled the delivery for 8/29, again with 7AM-7PM delivery time. They called @2PM on the day to cancel due to rain (It was drizzling). Won’t be shopping here again
GGMAKE (
August 31, 2026
1 out of 5
Had an appointment set for 6:20 pm. Took me an entire hour to get to the store to repair my iPhone. When I got there they said their repair guy is leaving soon and that I can leave my personal phone I need for my job there overnight into the morning so it’s the first thing he works on in the morning. First of all their schedule was completely open and free so this dude must’ve been sitting around his entire shift. And second of all why would it let me book an appointment for that time knowing they couldn’t fix my phone within the same day. Wasted gas and 2 hours of my day for this bs
Ali P
August 22, 2026
5 out of 5
Awesome place!!! Great sales and great customer service! Any computer questions, go see Kevin. He’s the best!