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Frequently Asked Questions About Best Buy West Simsbury

How do I check product availability at the West Simsbury Best Buy?
How do I check my order status?
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Simsbury stores’ holiday hours?

Recent Reviews

4.0
(926 reviews)
John L
January 08, 2026
5 out of 5
An excellent place to buy everything, I'm always buying there.
Harman O
December 30, 2025
1 out of 5
I usually like to get my electronics from Best Buy so I went here to buy a 2TB SN850X. They had it listed for $240 and the Walmart 15min away had it listed for $190 (photo for ref). Best Buy refused to price match my purchase, stating that the system wouldn't allow the discount even though it was valid. I likely won't be shopping at Best Buy it the future, a frustrating experience all around...
Response from Best Buy
December 30, 2025
Hello, Harman, Thank you for reaching out regarding your concerns with your declined price match. Having concerns with your price match can be difficult. You can certainly decide to purchase elsewhere if the price match is unable to be completed. Please reach out to us on any of our social media profiles below with Review 97932 for support. Facebook (https://bby.me/hwim70) Twitter/X (https://bby.me/mda7lo) Instagram (https://bby.me/gv1943)
Katie D
December 29, 2025
1 out of 5
couldn’t find a representative then when someone came 30 mins later they told us nothing displayed “existed” but the companies pay to keep the signs up for products that don’t exist. absolute scam
Response from Best Buy
December 29, 2025
We understand the frustration when your experience in store did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ctf995), Twitter/X (https://bby.me/9z7qmq), or Instagram (https://bby.me/2f0wxe), and mention your Google review, 97305.
Paige P
December 28, 2025
4 out of 5
Helpful staff

About Best Buy West Simsbury

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