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Best Buy Columbia Heights
Services Offered
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Frequently Asked Questions About Best Buy Columbia Heights
How do I check product availability at the Columbia Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2677 reviews)
Victor R
April 18, 2025
5 out of 5
I went to the store after my TV broke out of nowhere. The repairman stated that it was unsalvageable, and after I received a broken TV from Walmart, I was already frustrated but still trying to be hopeful that I would finally get a TV. I spent some time looking at the TVs and noticed that the agents and people on the floor were very busy, running around to help other customers, so I took my time to look around.
I was not convinced by any TV, and as someone who plays video games for long hours, I wanted to ensure my TV was amazing and suitable for that purpose. Here is where George saved the day. I approached him at the counter and told him what had happened. He was very kind and explained the specifications that a gaming TV should have before starting to look around. He took the time (doing it as effectively as possible because they were busy) to find the perfect TV for me, and he definitely did. He got me a great TV that works perfectly for me, and I love every minute of it. He was also able to secure a discount on my fantastic OLED SONY TV.
I recommend visiting the store and having them help you; keep in mind that they are busy, and you might have to wait a bit, but the wait is definitely worth it. It took me about 45 minutes to be at the store, considering I was perusing for about 30 minutes.
Hopefully, this review helps you choose them for your next electronic device.
Zak R
April 16, 2025
2 out of 5
The guy who helped me was knowledgeable and pleasant. But later I overheard him ask his supervisor (very politely) to take a break before some particular time and she snapped at him in a totally inappropriate way in front of me and other customers, telling him to "stop harassing her" and that she "didn't like his attitude." Gross vibe. He has a right to take break. If she has some reason to criticize his attitude (all I saw from him was a good attitude) she shouldn't do that in front of customers.
Response from Best Buy
April 16, 2025
Hello and thanks for reaching out on Google, Zak.
We expect both our customers and employees to have a pleasant experience in our stores and understand your frustration with this. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65048498.
Kindly,
^Graham
Charles R
April 15, 2025
1 out of 5
Needs to be better staffed and nicer people who want to work and not be on their phones with whoever they are with and ignoring customers
Response from Best Buy
April 15, 2025
Hello, Charles,
Thank you for taking the time to reach out on Google with a review. We are dedicated to providing friendly and attentive service in store. In a situation similar to the one you have described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65043553 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Respectfully,
^Ryan
Camo H
April 12, 2025
1 out of 5
Doesnt provide clear instructions nor parking validation for shipt shoppers, or deliveries in general, workers beware! Dont take orders here. Instacart or shipt
Response from Best Buy
April 12, 2025
Hello,
Thanks for reaching out and providing your feedback. We are saddened to hear that you were unable to find an appropriate parking spot for your pickup. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at:
Facebook: http://facebook.com/BestBuy
Intagram: http://instagram.com/bestbuy
X: http://twitter.com/BestBuySupport
Please provide your full name, phone number, email, and your review number 65036184. We look forward to working with you.
Kind regards,
^Aaron