After having a terrible customer service experience at another Best Buy location, I came to this Columbia Heights location for my purchase instead. The customer experience was night and day totally different. I must give a huge public acknowledgement for the outstanding service provided by Deyvin at this location. He went above and beyond to ensure the open box TV that I purchased would be operational and as described online. When that TV was defective after he enabled me to test it in the store, he personally brought out a replacement and tested it out as well. He didn't stop there. He made sure all the pricing was corrected, then helped me load it into my vehicle. All with a smile! That guy is amazing and made the difference in my opinion to continue purchasing from Best Buy store in the future.
Horrid place. Empty shelves, inventory doesn’t match what’s reported online. No one available/willing to help. “Greeter” harassed me about my cell plan (not what I was in for) instead of offering help. Lost a sale and customer for life.