Female Geek Squad employee was rude and brusque but other staff is kind and helpful
A lot of people to help and very kind
Great & easy experience. The associates made dropping off e- recycling items a breeze. My only disappointment was they don't validate or discount parking.
Lost a sale and all future business when I called and can’t get a single live person on the line. AI “assistant” does not assist, just serves as way to get people to give up and come into the store. Well, not me. Horrible first point of contact makes me never want to go to a Best Buy if I don’t have to
Response from Best Buy
March 21, 2026
Hello.
Getting in touch with someone who can get you the help you need is very important. Please reach out to us on one of the social media platforms listed below, so that we can get you all squared away. Be sure to reference your review number, when you contact us. We look forward to your reply.
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