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We’re upgrading our space, so you can upgrade yours.
This location is open for store pickup, customer service, while in-store shopping is temporarily unavailable from 10am - 12pm Monday - Friday.
Best Buy Columbia Heights
3100 14th St NW
Washington, DC 20010
Services Offered
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Frequently Asked Questions About Best Buy Columbia Heights
How do I check product availability at the Columbia Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2586 reviews)
Myles C
August 29, 2024
2 out of 5
This was an average Thursday after work when I was picking up an online order. Only two employees manning the desk, and online "quick pick up" orders had to wait in line with everyone checking out with in store products. The broader mall has super sketchy vibes as well.
Response from Best Buy
August 29, 2024
Hello, Myles,
Thanks for your review. I try to make any necessary stops on my way home from work as well, and I understand the convenience of being able to get in and out of any establishments quickly. Prompt service is something we strive to provide for our customers, although it is clear that hasn’t been your experience. We are extremely interested in learning what opportunities may exist, and our team would love to capture your feedback.
You’re welcome to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64135027.
Best,
^Sarah
Eric G
August 28, 2024
5 out of 5
Good customer service great environment the guy at the front door left this post to help me out I appreciate that
Elena M
August 25, 2024
5 out of 5
Ordered a tv online for pickup. It was super quick and easy, and someone even helped us bring it down to the car. Thanks Hector and Patricia!
N M
August 24, 2024
4 out of 5
Good but not the best experience.