Best Buy Columbia Heights

I brought my laptop in & described to a Geek Squad worker that the laptop would say it’s charging, but it was not retaining the charge. The battery percentage never increased and was very slowly decreasing. Right off the bat, he said that it sounds like a battery issue and that I would have to get it replaced. He did not open the laptop or run a diagnostics test or anything. I came back the next week with a new battery and left the laptop with them. Two days later, I called to get an update if it was ready, and they said that the battery was not correct. They also said that they doubt the battery is the issue because the laptop would not turn on at all when it was connected to power. And since the laptop would not turn on, they could not run a diagnostics test to find the real problem. If they had run a diagnostics test when I first came in while the laptop was still turning on, 1 week of my time would not have been wasted. Paying for the Total Customer Care membership while some workers are careLESS is a huge disappointment.

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I had the most spectacularly productive retail interaction with a young person in uniform who advised me not only on the right tv technology to fit my mother's needs but also swapped strategies on how to help elderly loved ones with tech remotely. Top that off with them executing a sale of the tv, which was in stock only at another location such that I spent only about 60 seconds executing the pickup, and you have a very satisfied customer. 👍👍👍👍👍

Troy’s curbside assistance was excellent