Best Buy Columbia Heights

STAY AWAY!!! STAY AWAY!!! WE BOUGHT A DRYER LESS THAN A YEAR AGO. IT BROKE AND BEST BUY IS DOING NOTHING TO HELP US AND THE MANUFACTUERER IS EVEN WORSE!! YOU'VE BEEN WARNED DONT DO IT!!! Owners keep commenting to contact corporate but I have. A 15 day return policy on appliances is a predatory practice, this corporation does not care about customers STAY AWAY!!!! THEY DONT UNDERSTAND OUR FRUSTRATIONS AND THEY DONT CARE DESPITE THE PR RESPONSE THEY PUT OUT THERE!!!

Kat was absolutely fantastic to work with. She was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. Her communication was clear and timely, and she went above and beyond to address all of my questions and concerns. I truly appreciated her attention to detail and friendly attitude throughout the entire process. I would highly recommend Kat to anyone looking for outstanding customer service. Thank you, Kat, for such a great experience!

Overall, I was very dissatisfied with my shopping experience today. I came in to purchase two phones for my clients, and the young man who initially assisted me was rude and dismissive throughout the interaction. Unfortunately, I did not get his name, but he was a younger Asian gentleman. From the start, he repeatedly tried to sell me the iPhone 17, despite my explaining multiple times that it was not what I was looking for and would not meet my clients' needs. I was not searching for the cheapest option available, simply something affordable, reliable, and appropriate for their situation. Instead of listening to my concerns, he continued circling back to the iPhone promotion. I understand that employees have sales goals and promotions to discuss, but his approach came across as dismissive and unhelpful. Eventually, we settled on the Samsung A16, and he asked a coworker to retrieve the phones. While waiting, my clients and I browsed the store. Throughout the process, it was clear that he did not want to assist us. Another customer came in while we were there, and I overheard their interaction. Unsurprisingly, he was just as dismissive and rude with them. When his coworker, Devyn, returned with the phones, the other employee stated that he did not want to ring us up and asked Devyn to complete the transaction instead. He then commented that he does not handle prepaid or unlocked phone sales because they negatively affect his sales numbers. Having worked in retail for many years myself, I understand the pressure of sales goals, but I do not think that is an appropriate comment to make in front of customers. Devyn was polite, professional, and extremely helpful. He completed the transaction, answered my questions, pointed me toward a better option for my needs, and took the time to explain the benefits associated with my membership. Devyn's customer service was excellent and ultimately salvaged what was otherwise a very disappointing experience. To the other employee: if your sales numbers are suffering, your attitude may have more to do with it than the products you’re selling. Don’t work in a customer based job if you’re going to be a jerk. ✨

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