The Columbia Heights store's customer service is awesome.
Kat Fuemes assisted the customers attentively and professionally.I appreciate her care and responsibility.
Came in with many questions on TV, sound system, and computer monitoring mounting and set up services/options. Om and Michael A. were incredibly helpful and patient, and worked through the various options with us. Hoping the actual installation of the TVs and surround system goes as smoothly as the discussion and selection of the service.
If you need help with cameras, DO NOT USE CHET! A few days ago, we brought an a camera because the photos had accidentally been deleted, and we could not locate them. Photos that took hours and money, might I add. Chet located them and then after he asked us if we'd like them recovered, he deleted them and we lost everything. Those memories were of a lot of firsts and something we were very much looking forward to, and he deleted all of them.
Response from Best Buy
November 08, 2024
Hello,
Thank you for sharing your experience with us. We understand losing those important photos is a situation that can be rather upsetting and very unwelcome. We would like to follow up on this with you.
Please connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64401788" in your message. Thanks!
Kind regards,
^April