Best Buy Columbia Heights

The young man working the front entrance was rude. He did not speak when I said hello and gave me a rude side eye when I asked him a very simple question. It caught me off guard because he was polite to the next customers after me. I am not sure if it is because he thought I was younger than I am, but it does not excuse his attitude. Poor customer service skills. He was not wearing a name tag so unfortunately, I don’t have his name to put here on this review.

Instore experience was fantastic at Colombia height but online experience was terrible with protracted delivery delays and unprofessional live agents.

Went in after Thanksgiving for computer assistance. The manager was kind enough to see if I could receive help. Stephanie was rude and did nothing. She made not attempt and I left with nothing.

SUMMARY: I have been using Best Buy for about two decades now and the quality of its service and products has ABSOLUTELY TANKED in the past two years. My most recent computer from Best Buy started crashing more and more often without explanation (they later told me it was because of hardware issues, but I replaced those and the issues would later continue). The price for getting individual services when Best Buy’s computers fail is ASTRONOMICALLY COSTLY, so you have no option but to sign up for an expensive membership, which you continue having to pay for even after they COMPLETELY FAIL to help with your computer, and in fact make it worse. BACKGROUND: I brought the computer into Geek Squad just after it (predictably?) broke down outside the warranty but before I’d even had it for 2 years. The Geek Squad staff were rude and did not know what they were doing. They held my computer for over a month and recommended I buy hundreds of dollars worth of replacement parts. They kept sending me messages saying the computer was ready for pickup when it was not, and I had to travel an hour into the city to find out the computer was NOT ACTUALLY READY. I even got messages saying that if I didn’t pick it up, THEY WERE GOING TO “RECYLE” IT, which based on my later conversation with them appears to mean SELL IT OFF FOR PARTS AND KEEP THE PROFITS, WITHOUT MY PERMISSION. I was absolutely stunned. I got the computer and it worked for a few weeks before the exact same problem came up. I took it into Geek Squad again and they kept my computer for another month, sent the same HARASSING and ERRONEOUS messages, and convinced me to buy hundreds of dollars in more hardware to fix the issue. After all that, the computer still didn’t work. I asked them to refund the money I had spent on the first round of hardware purchases and THEY REFUSED TO HELP ME WITH THE REFUND I WAS OWED. I showed up to get the computer and at first they told me that they had taken parts out and I could leave with those parts but would need to put them back in myself. Again, this was after receiving messages that my computer was ready and (in fact it was “functioning perfectly”) and threatening to scrap it without my permission. I waited for hours because there was no one there at the time that could put the parts back in (even though customer service I said I could show up any time to pick it up), until they finally said they were mistaken and those were not parts of my computer. I took it home and when I tried to plug it into the monitor, I realized a huge set of parts WERE MISSING and I had nowhere to plug in the HDMI, which was now gone. I bought a converter to plug it into a USB and when I went to turn it on it was impossible to log in. I asked them how I was supposed to log in after they had changed my password and I received NO RESPONSE. I’ve tried for another several weeks to work with them patiently to get my password and a refund on the parts they told me to buy 5 months ago when I first brought it in. They told me they would reach out and have not. They have gone totally radio silent and refuse to help. This has been a traumatic and costly experience and has taken up hours and hours of my time, all for nothing. They refuse to give me the refund I’m owed and have done nothing but made the problem worse. We deserve better than Best Buy.