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Best Buy Dover
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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Dover
How do I check product availability at the Dover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2717 reviews)
Kevin S
January 17, 2025
1 out of 5
Terrible company. They release product online at midnight but tell people it's first come first serve when they open. Horrible company and I'm glad you're in financial trouble. You deserve it.
Response from Best Buy
January 17, 2025
Hello, Kevin,
Thank you for feedback on Google my Business. Not having the ability to purchase new release products is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64695958", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
D. B
January 14, 2025
1 out of 5
Customer service very rude , don’t do curbside !!!!
Update I don’t have Facebook and I ended up cancel my order for a refund, I can take my business elsewhere.
Response from Best Buy
January 14, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64678748" and share your full name, email, and phone number.
Thanks,
^Vanessa
Seneca B
January 09, 2025
1 out of 5
Employees do not want to take the time to look for items and make a sale. They rather get into a group and stand around and look cool. My fiancé and I went there today to pick up a specific product that the website stated it was in stock. The gentleman with the long hair said “ whatever is on the shelf is what’s in stock”. So we walked out got in our car and he ordered it online to pick up in store. Well wouldn’t you know the app told us our order was ready….customer service isn’t the same … I’ll be going online for now on thanks to your employees…
Response from Best Buy
January 10, 2025
Hi, Seneca,
Thanks for the review. We strive to provide a high level of service and can see that this recent visit did not meet those expectations. In an effort to improve, we would like to discuss this matter further.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64661872" in your message. Thanks!
Regards,
^April
Christopher H
December 19, 2024
2 out of 5
Edit: The customer support team (not from the store) was willing to work with me for the missing remote so I am updating the rating.
I'm writing this less so against the store and more so in response to the support team. Hopefully someone from the store sees this and can help me resolve this matter. I purchased an open box TV on Monday. As this location is a fair bit of a drive for me I tried calling the number to verify stock and was redirected to the call center. I wanted to speak to someone in the store but was told that their phone lines were 'down'. I have since learned it is impossible to contact any Best Buy store. EVEN THOUGH in another phone call with support I was told I could leave my number and have the store call me back.
After finally getting my TV and unboxing it we learned that it did not come with a remote even though most people would consider a remote 'essential.' I tried contacting support to resolve this and they claimed the only option for me would be to either return the TV or to drive to the store and see if they had the remote in stock. I don't quite understand the purpose of this call center if every single issue has to be resolved in store unless it is an online order being delivered.
If someone from the store is able to contact me and resolve this matter I will gladly change this review as the staff were pleasant and the selection was good.
Response from Best Buy
December 19, 2024
Hello,
Thanks for sharing your feedback with us. I can understand finding that the TV you purchased was missing a remote, when it should have had the essential components, wouldn't have been welcome news.
To allow our stores to be able to best assist their customers in the stores, calls are being directed to our support teams. That said, I'd like to have our corporate team review this with you to see what options there may be to assist. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either your online order number or Customer Service Pin Number from the store receipt. Please also mention your "Google review case 64582315" in your message to us.
Sincerely,
^Melissa