Best Buy Dover

Not stocked very well

They sell some really nice washers and dryers unlike Lowe’s or Home Depot that sell u shit that’s gonna break in a year or 2 . I bought a good milnor 100lb washer from here and it’s really handy at home . Thanks for the great service guys !

Dear Best Buy Customer Service, I’ve been a loyal Best Buy customer and Total Tech Pro member for over a decade. During that time, I’ve shopped at numerous Best Buy locations across several states. A key reason I’ve continued to purchase all my computers and major appliances from Best Buy is because of the consistently helpful, knowledgeable, and welcoming staff. Unfortunately, my recent visit to the Dover, Delaware location did not reflect the customer experience I’ve come to expect. While shopping for a new TV for my wife, I had narrowed my options down and went to find a cart that could safely transport a larger TV. At the front of the store, I located a flatbed cart with railings — clearly the best tool for safely moving a large, fragile item. However, as I attempted to take the cart, I was stopped by a staff member, who informed me that it was for employee use only. I explained that I was shopping for a TV and that this cart seemed necessary to safely transport the product. Shane reiterated that the cart was not for customer use. I expressed disappointment, stating that I may need to shop elsewhere. Only then did he ask what I was shopping for and offer to assist. At this point, another employee kindly brought me a customer-use flatbed cart — one without railings — and I thanked her. With that cart, I selected a 65" Samsung TV, a full-motion wall mount, and a power strip. Unfortunately, the cart provided was barely large enough to hold the TV flat, and navigating the store aisles was difficult due to narrow spaces. As I exited the store and made my way through the parking lot, I had to stop and reposition the TV multiple times to keep it from sliding off the cart. I understand and respect the importance of store policies. However, I also believe there should be room for practical judgment and customer-focused service. The initial cart with the railings was clearly the appropriate tool for transporting a large and expensive product. Requiring an employee to accompany a customer just to use such a cart seems inefficient and unnecessary, especially when the customer is still making a decision. While I appreciate the staff members adherence to policy, his approach lacked the warmth and helpfulness I’ve come to associate with Best Buy staff. His demeanor was more confrontational than inviting, which made the experience unnecessarily frustrating. Thankfully, the second staff member who brought me a cart helped salvage the experience — otherwise, I likely would have left without making a purchase. I’m sharing this feedback not to complain, but to encourage reflection on how policy can be enforced with a more customer-friendly approach. I remain a loyal customer and hope this feedback is taken in the spirit of improvement and continued excellence.

I have nothing to say.. certas far as electronics is concerned you can't avoid to go there.