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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Dover
How do I check product availability at the Dover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2895 reviews)
Andy C
August 27, 2026
1 out of 5
Horrible customer service. I normally don’t write bad reviews. However I cannot reach the store to talk to someone.
The gentleman at the door greeted me and asked if he could help me. I originally said I was just looking. Then I did ask him a question. I asked if there were more Roku tvs than what was displayed in the front. He told me he had other tvs than Roku. I said I know but I’m looking for a Roku Tv. He then tells me Roku is a specific app tv and he has others that would work as well. I explained to him I’m not looking for other tvs I’m looking for my mother and a Roku tv would be better for her to operate. Instead of helping me find what I’m asking for he then proceeds to tell me there are devices that can be plugged into any tv including a Roku device and she can use that. Once again I explained to him I didn’t want a device because she already has that and has problems operating 2 remotes. That is why I am looking for the tv with yes the very specific app so it would be easier for her. I looked at him and said thank you I’ll buy elsewhere. If you can’t help me I’ll buy from somewhere else.
You lost a sale
Turtle w
August 25, 2026
4 out of 5
Employees do actually seem to want to help. Even got on the rolling ladder to get me something.
Although I don't love the store layout. It seems less than intuitive, signage is sorta blech
Skylar
August 21, 2026
5 out of 5
I just traded in my Nintendo Switch for a Nintendo Switch 2 and had a wonderful experience at the Best Buy in Dover. Sumer and Murray were kind, friendly, and incredibly helpful as I navigated the process of trading in an item for the first time! I would highly recommend their service to anyone interested in shopping at Best Buy!
Amanda D
August 14, 2026
1 out of 5
Horrible experience. Ordered a TV to be sent to MY address, sending it today to another address. Called customer service— nothing changed messaged customer service likitha- did not address issue either. she dropped the chat and forwarded to somebody else who dropped it immediately as well and then it was forwarded back to AI because none of them wanted to do their job I will be contacting the Better Business Bureau