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Best Buy Dover
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Frequently Asked Questions About Best Buy Dover
How do I check product availability at the Dover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2709 reviews)
Flavorful D
December 09, 2024
5 out of 5
Awesome and knowledgeable customer service from the ex military new hire that was patient and very helpful to my partner that was there first and when I arrived he continued his friendly customer service by answering questions appropriately. Best by in Dover Delaware it was for the 85 inch sony and the sound bar. Thank you sir
HB 1
December 05, 2024
1 out of 5
At the Best Buy location in Dover, there is a manager named Cory who presents challenges in customer interactions. He tends to communicate with customers in a manner that may be perceived as rude and condescending, demonstrating a lack of empathy for the issues they raise. Additionally, his body language during these exchanges can appear unprofessional. It may be prudent for Best Buy in Dover to evaluate Cory's role and consider placing him in a position that better aligns with the expectations for customer service, as his current approach may negatively impact the overall quality of service at this location.
Response from Best Buy
December 05, 2024
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64520956" and share your full name, email, and phone number.
Thanks,
^Jacob
abu b
November 27, 2024
3 out of 5
very smooth and easy when i came to pick my stuff up
Response from Best Buy
November 27, 2024
Hello,
Thanks for taking the time to share your feedback. I am glad to see that you had the simple experience we want our customers to have, when picking up your items.
We'd love to know how we may be able to improve your rating though. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and a reference to your "Google review case 64482573."
Sincerely,
^Melissa
Jack D
November 07, 2024
4 out of 5
Sales person was very helpful. Took her time and found everything I needed.