sad, ordered a 85" tv on line for delivery oct10., delivery date oct19, between 9-1, never received , no phone call-text email, nothing. Called and was told sorry truck broke down, new date will be oct 22, between 8 and 12, guess what, no tv no calls nothing, call was told it didn't make the truck we can set up a new delivery date. Now I've taken 2-days off for this and still no delivery, Can't get pass the AI bots to talk with a real person, can get any help ...I will never buy from BEST BUY again unless I can put it in my hand and walk out with it..and as far as customer service that is a joke...No way to get any help just the run around from some computer.
They weren’t able to fix an issue with an iPad. I had to go to the Apple store
Five-Star F
October 15, 2026
Floor staff was not great, but got what I needed and everything was fine.