Best Buy Dover

Figured the best way to go about buying somthing was purchasing it on the site and then picking up in person. They were fast to take my money and told me I can pick it up within the next couple hours I just need my order number and id. We'll that was complete nonsense, I tried to call that store directly. But you cant anymore, pretty shady. When I arrived they wouldn't give me the tv I paid for. They said its because the pick up day is different but thats why I called i wanted real information not half ass minimum wage shenanigans,i live 2.5 hours round trip from yhe nearest best buy. I wanted to do this in one shot. they wouldn't give it to me even though my pick up day was yesterday, ultimately I had to call and cancel the original purchase with my bank then repurchase it because apparently it takes more than 2 hours to pull an item off the shelves and print up a receipt and paperwork.

Had trouble w/ one of my older car’s security systems. I still had warranty & Keith w/ Automotive was able to solve the issue in minutes. He explained the issue clearly and gave solutions. Good customer service!

sad, ordered a 85" tv on line for delivery oct10., delivery date oct19, between 9-1, never received , no phone call-text email, nothing. Called and was told sorry truck broke down, new date will be oct 22, between 8 and 12, guess what, no tv no calls nothing, call was told it didn't make the truck we can set up a new delivery date. Now I've taken 2-days off for this and still no delivery, Can't get pass the AI bots to talk with a real person, can get any help ...I will never buy from BEST BUY again unless I can put it in my hand and walk out with it..and as far as customer service that is a joke...No way to get any help just the run around from some computer.

They weren’t able to fix an issue with an iPad. I had to go to the Apple store