Best Buy Christiana

(This review is for the Best Buy Online order and delivery service. It also involves the Best Buy Customer Loyalty Program) I purchased a $479 upright freezer from Best Buy on September 14, with delivery, installation, and setup in our garage. As a loyalty program member, I expected reliable service. Instead, I experienced repeated delays, conflicting information, and more than two hours spent trying to get answers. Delivery was originally scheduled for October 20. The day before, Best Buy notified me by text and email that it needed to be rescheduled. A representative arranged a new delivery date of October 23. On October 23, I received an email at 6:01 a.m., a text at 8:10 a.m., and another email from a “Customer Advocate” at 10:01 a.m.—all saying delivery needed to be rescheduled again. The phone number in the advocate’s email rang unanswered, with no option to leave a voicemail. My email reply also went unanswered. Yet when I contacted Best Buy’s live chat, the representative assured me that delivery was still scheduled for October 23 between 1 and 5 p.m. How can customers plan their day when Best Buy’s own representatives provide contradictory information? I called customer service and was promised a supervisor callback within two hours. That deadline passed without a call. After I called again, a supervisor finally contacted me about 30–45 minutes later. When I asked why I should remain a Best Buy customer after this experience, the supervisor focused on loyalty program perks. My concern was getting the freezer delivered and receiving accurate information. She rescheduled delivery for Tuesday, October 27, and promised compensation for my time and aggravation, but neither the amount nor the form was confirmed. Then, at 3:23 p.m. on October 23, the same Customer Advocate I had been unable to reach called to tell me that delivery had been rescheduled for October 27—something I had already arranged with the supervisor. This redundant call, following the contradictory information earlier in the day, left me with little confidence that Best Buy’s systems and representatives share current customer information before making contact. As of this review, delivery and compensation remain unresolved. Repeated rescheduling, unanswered communications, conflicting delivery information, and a missed callback promise have made this purchase unnecessarily frustrating. Best Buy needs to improve coordination, customer status updates, and accountability across its delivery and customer service teams. I would rate this experience 2 out of 10. I hope the freezer finally arrives on October 27, but getting a straightforward purchase delivered should not require this much effort.

Nice location friendly staff and plenty of parking.

I was shopping a laptop the guy was very knowledgeable

I was in the store today looking for a charger for my laptop and everyone was very friendly and nice especially Ellen who went above and beyond! Thank you so much you really made my day! 😘😘😘