Best Buy Christiana

I recently experienced a very over-complicated customer service issue where I was issued a store credit instead of a refund to original form of payment. (As a Total member, I've never had this issue previously.) The 'manager' who did the transaction told me that there was absolutely nothing she could do to correct the issue, and that there was nothing she could have done when she processed the transaction. I decided that couldn't be true, so I called the main customer service number and got several conflicting messages regarding resolution. I had to go to multiple stores, speak with multiple managers, make subsequent phone calls. Long story short, I ended up at the Christiana store where I was helped by Sam, the MOD; this review is about him. He fixed the issue! It took a while, but that was because it was his first time handling something like this and he was diligent and didn't give up until he corrected the error. He was so friendly and so helpful that I needed to send a shout out. He's the reason why I'm not cancelling my Total membership and will continue to be a loyal Best Buy customer. I hope that leadership comes across this review and recognizes him for his excellent customer service!

Half the store was under construction and they only had 2 radar detectors.

The team at this store is fantastic. They really go above and beyond to make sure you have a great experience. Cory, Sam and Will take special care to ensure all families have a great experience. I forgot their names, but all the folks behind the registers do a great job. They are patient, kind and work hard to ensure every experience is a good one. I really appreciate what this team does.

Listen I know it’s probably a management decision but sometimes I avoid coming to this Best Buy because of the sales tactics. I was in looking at laptops - clearing tinkering with them- getting a feel for which one would suit me. & while looking at one laptop for 5 minutes almost 6 associates came and asked if I needed help. 6 people in 5 minutes is not necessary, especially when y’all have in ear devices communicating with eachother. You should be able to navigate that after the second “no I’m okay thank you” that maybe you should leave a person alone.