I am shocked that a store like Best Buy offers such awful costumer care. The only reason we still have physical stores is because of the costumer care experience. Employees of this Best Buy are rude and ignore you even after you have asked for help.
Response from Best Buy
June 28, 2026
Andre,
We appreciate you bringing this to our attention and we apologize for what you experienced during your visit. We would like to look into this further so that we can improve. Please send a private message via Facebook (https://bby.me/jeIgGy), Twitter/X (https://bby.me/AzBZLq), or Instagram (https://bby.me/Abvycn). In your message, please reference Google Review 179589.
Felt really uncomfortable being here. I only had to get one thing for a customer because I was there for instacart. I did not ask for help, I knew what I getting and I knew where it was (also uncomfortable with asking, there is more employees than customers...)
I found what I was looking for. After looking around and waiting in the regular line, I noticed the instacart shopper line because they only had like two customers in front of me I asked a cashier if I needed to go into the "instacart line" he agreed.
As I was moving to that empty line I told them I'm not waiting any longer than I already have( they had three employees behind the register, two of them were helping customers) ... The guy available came over all angry and annoyed made an assumption that I needed iPads and that was not the case nor did I ever mention iPads. And then he goes off in a tangent about how many other shoppers usually buy 6 or 7 iPads at a time (isn't that the point to Best Buy, that's in the business of selling electronic devices).... I was only there for one thing and that one thing was in my hand and all I needed was someone to check me out so that I can deliver it.... Weird way to greet and assist shoppers especially instacart shoppers.
Response from Best Buy
June 21, 2026
Hello, thank you for leaving a review. Being able to get in an out efficiently is important when you already know what you need. Can you please reach out to us on Facebook (https://bby.me/9Bqxfq), Twitter/X (https://bby.me/ylZSuV), or Instagram (https://bby.me/P0RBgc) with more information about your experience? Please begin your message with "This is regarding my Google Review #175096".
Gadget Land
I love gadgets and there ara a lot
Very friendly helpful staff. There are plenty of employees around to provide support and help.