Best Buy Christiana

The sales person was very professional and gave me a good deal I was very happy with the service

Donald was very helpful

It was open aired ya know. Best run if you cant buy LMAO

(This review is for the Best Buy Online order and delivery service. It also involves the Best Buy Customer Loyalty Program) UPDATE — October 30: The freezer finally arrived on October 27, but a plastic hinge protection piece at the top, near the interior light switch, was cracked upon delivery. I had to call Best Buy Customer Service again. A service team is now scheduled for November 4. I was told they will replace the piece if it is in stock; otherwise, they will have to order it, creating another delay. We are unable to use our freezer while this replacement is pending. After repeated delivery delays, we now have a damaged freezer and no confirmed date when we can begin using it. I purchased this $479 upright freezer from Best Buy on September 14, with delivery, installation, and setup in our garage. As a loyalty program member, I expected reliable service. Instead, I experienced repeated delays, conflicting information, and more than two hours spent trying to get answers. Delivery was originally scheduled for October 20. The day before, Best Buy notified me by text and email that it needed to be rescheduled. A representative arranged a new delivery date of October 23. On October 23, I received an email at 6:01 a.m., a text at 8:10 a.m., and another email from a “Customer Advocate” at 10:01 a.m.—all saying delivery needed to be rescheduled again. The phone number in the advocate’s email rang unanswered, with no option to leave a voicemail. My email reply also went unanswered. Yet when I contacted Best Buy’s live chat, the representative assured me that delivery was still scheduled for October 23 between 1 and 5 p.m. How can customers plan their day when Best Buy’s own representatives provide contradictory information? I called customer service and was promised a supervisor callback within two hours. That deadline passed without a call. After I called again, a supervisor finally contacted me about 30–45 minutes later. When I asked why I should remain a Best Buy customer after this experience, the supervisor focused on loyalty program perks. My concern was getting the freezer delivered and receiving accurate information. She rescheduled delivery for October 27 and promised compensation for my time and aggravation, but neither the amount nor the form was confirmed. Then, at 3:23 p.m. on October 23, the same Customer Advocate I had been unable to reach called to tell me that delivery had been rescheduled for October 27—something I had already arranged with the supervisor. This redundant call, following the contradictory information earlier that day, left me with little confidence that Best Buy’s systems and representatives share current customer information before contacting customers. The freezer has now been delivered, but it arrived damaged and remains unusable pending replacement of the cracked piece. The promised compensation also remains unresolved. Repeated rescheduling, unanswered communications, conflicting information, a missed callback promise, and now a damaged product have made this purchase unnecessarily frustrating. Best Buy needs to improve coordination and accountability across its delivery and customer service teams. I would rate this experience 2 out of 10. Purchasing a freezer, having it delivered undamaged, and being able to use it should not require this much time and effort.