Best Buy Christiana

I was shopping a laptop the guy was very knowledgeable

I was in the store today looking for a charger for my laptop and everyone was very friendly and nice especially Ellen who went above and beyond! Thank you so much you really made my day! 😘😘😘

I recently experienced a very over-complicated customer service issue where I was issued a store credit instead of a refund to original form of payment. (As a Total member, I've never had this issue previously.) The 'manager' who did the transaction told me that there was absolutely nothing she could do to correct the issue, and that there was nothing she could have done when she processed the transaction. I decided that couldn't be true, so I called the main customer service number and got several conflicting messages regarding resolution. I had to go to multiple stores, speak with multiple managers, make subsequent phone calls. Long story short, I ended up at the Christiana store where I was helped by Sam, the MOD; this review is about him. He fixed the issue! It took a while, but that was because it was his first time handling something like this and he was diligent and didn't give up until he corrected the error. He was so friendly and so helpful that I needed to send a shout out. He's the reason why I'm not cancelling my Total membership and will continue to be a loyal Best Buy customer. I hope that leadership comes across this review and recognizes him for his excellent customer service!

Half the store was under construction and they only had 2 radar detectors.