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Best Buy Concord Pike
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4172 reviews)
Jordan C
April 25, 2026
5 out of 5
Tony and Ali helped me with a 3D printer issue, and their willingness to take the time to work with me and explain options like geek squad protection is why I’ll be buying from here again for a more expensive printer, the X2D.
My Bambu printer failed soon after purchase and they helped me process a return for the defective printer; and after I explained I was nervous about buying another one for the same issue they explained how geek squad protection would enable the same replacement experience for up to 4 years. Sure it’s an add on cost, but I don’t get that option on Amazon, and certainly not with the manufacturer who sends you the parts to DIY repair. 3rd party warranties may be cheaper but the hassle free experience I had is certainly worth something. The customer service from Tony and Ali, and peace of mind options, are why I’ll shop here for items like my 3D printer again.
Lauren J
April 20, 2026
5 out of 5
One of the guys in the laptops helped me find a cord for my uv lamp which didn’t work because my lamp is broken but I appreciate his helping anyways !!!
Ameral. M
April 17, 2026
2 out of 5
it say 6 to 8 pm it's 700 still waiting
Brian G
April 15, 2026
1 out of 5
After years of private and business purchases with Best Buy - they lost my business today due to their rigid return policy. Sure you can follow your policy (created to upsell their new member level no doubt) but I will gladly take my shopping elsewhere.
Response from Best Buy
April 15, 2026
Hi,
It is understandable to be upset for not being able to complete a return outside Best Buy's Return & Exchange Promise. Let's discuss that interaction. Please mention review # 141930 when connecting with us on social media link.
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