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Best Buy Concord Pike
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4076 reviews)
Shannon M
September 28, 2025
5 out of 5
Very helpful, let me look at the specs and info I was concerned with to choose my phone, offered accessories without being pushy. Great and fast experience!
mansoor H
September 27, 2025
5 out of 5
Customer service is excellent. I respect that.
Julia
September 24, 2025
2 out of 5
Sold me a geek squad certified Open Box Excellent camera lens that turned out to be totally broken internally. For $1500 I expect better.
Extra star because I really liked the Sony rep despite geek squads failures.
Response from Best Buy
September 24, 2025
Hello, Julia,
Thank you for leaving us a review. It saddens me to hear that your recent experience with your open-box camera lens was not a positive one. If this happened to me, I would also be reaching out for support. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #47099” when reaching out on social media.
Thank you,
^Ruby
Brian
September 06, 2025
5 out of 5
I will keep this very short and to the point with all capital letters.
(WARNING) DO NOT APPLY FOR A BEST BUY CREDIT CARD AND DO NOT FALL FOR THEIR WARRANTY SERVICES AS IN THE SMALL PRINT AND EMPLOYEES WILL NOT TELL EITHER. WE HAD A CREDIT LIMIT OVER $21,000 DOLLARS AND PURCHASED ALL HIGH TICKED ITEMS FROM A DISHWASHER, WASHER,DRYER,SONY OLED OF MY DREAMS. WE PAID ALL OFF WITH NO OVER DUE BALLANCES AND PAID OFF IN A MONTH. STOPPED USING AS WE DID NOT NEED ANYTHING ELSE FOR A TIME. I WALKED IN TO PURCHASE A VIDEO GAME FOR MY SON AND TOLD OUR CREDIT CARD HAD A HOLD ON IT, " DUE TO INACTIVE PURCHASE FOR THREE OR FOUR MONTHS. I WAS TOLD THAT WE SHOULD HAVE KEPT A "CANDY BAR" ON TO KEEP OUR ACCOUNT ACTIVE. LONGER THEN EXPECTED, BUT YOU BEED TO KNOW THE TRUTH...END WITH, THINK TWICE...