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Best Buy Concord Pike
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3900 reviews)
scott h
November 20, 2024
5 out of 5
I’m so thankful to Geek Squad. They were able to diagnose what was wrong with my Apple Watch and they treated me like family.
Brunilda B
November 20, 2024
4 out of 5
Eh, went to buy a Wacom tablet and they didn't have any. Bah humbug. However, I did buy an inexpensive keyboard keyboard.
nicole m
November 09, 2024
1 out of 5
The worst Best Buy store I have ever been to. I was told to pay for a membership and I would have all of my data transferred over in 45 minutes since I was out of town. Make an appointment and walk in and I am told it will take “3 days”. Nothing was done for what I was initially told, barely even got a “I’m sorry”. Do not recommend going here if you want something done, obviously none of the staff knows what is going on. I didn’t even want to leave 1 star, but it doesn’t give you an option to leave none.
Response from Best Buy
November 10, 2024
Hello Nicole,
Thank you for your feedback. I empathize with your disappointment regarding the anticipated timeline for a service, especially when it turns out to be longer than initially communicated.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Joe W
October 26, 2024
5 out of 5
Staff is always helpful and friendly. Get all my electronics from this location