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Best Buy Concord Pike
4807 Concord Pike
Wilmington, DE 19803
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3883 reviews)
Jamir M
September 13, 2024
5 out of 5
The in store pick upiss fast, efficient, and a very professional
Paul F
September 07, 2024
5 out of 5
AAAAAA SUPER !!
Cleatus V
September 06, 2024
2 out of 5
The woman at the pick-up counter with neon hair was extremely rude. I cannot believe someone with those "people" skills is allowed in their position.
Some of the other employees there were nice, but I am reminded why retail is dying and people opt to shop on Amazon. This location was formerly best in the country, and now I don't even want to shop there anymore.
Use this as an amazon show room first. Don't give companies your money that treat you with scorn and disdain.
Response from Best Buy
September 06, 2024
Howdy, Cleatus.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64165609. We look forward to working with you.
Regards,
^Jason
Matthew H
September 01, 2024
1 out of 5
They sold me a lemon product.... I bought a light new in the store. I didn't open it until a few weeks later, when I needed it. When I plugged it in, it didn't work. I went back saying they sold me a defective product. They said that since I didn't get protection and that it's past 2 weeks I'm out of luck. They said I might be able to reach out to the manufacturer.....
Best buy sells lemons, that's the bottom line, and they don't take it back if you don't find out within the first 2 weeks. Dont buy gifts for people or make sure to pay their ridiculous protection plan prices. Would you spend over $50 to protect a $150 light?.... Best Buy is a joke, their management is a joke. Everyone should just buy online from somewhere else.
The 202 location sells lemon product.... and they do not fix their mistakes, pointing to that I should have just given them $50 more in case they sell me a lemon...... Don't shop here.... people wonder why stores are dying, this is why.
Response from Best Buy
September 01, 2024
Hi Matthew,
Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be frustrating if the product you received didn't work properly. We'd be happy to discuss this further with you to ensure this is addressed and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number '64147570' so we can assist.
Thanks,
^Caleb