Best Buy Concord Pike

Some incompentant picker at this store sent me the wrong item knew it was the wrong item because it was clearly marked as the wrong item none of the information on the Open Box Label matched anything to what I ordered. Best Buy refuses to take action on this item simply because it is an Open Box Item, but the wrong one. Phone agents are abusive, and are now being charged with discrimation and hate crimes for thier behavior and I am stuck with an item that I didn't order which is also at lesser value than what I ordered. Mis-gendering a customer is discrimination, unethical, offensive and disrespectful, continuing to do it repeatedly after repeated warning makes it a continuing discrimation, verbal abuse and bullying, a continuing discrimiation is a hate crime. as you see from the pictures below what i got is not what i ordered. What I got is also a lesser value item than what I ordered. Phone agents just refuse to make it right because its "Open Box". this item was ordered online, and shipped to me in the state north of this store, I have never been to the store. attempted to respond to merchant via fake book but no response

Thank you so much to Ryan and Kay!! If it wasn't for their interference this rating would be zero stars. Without the help of them two we would've walked away extremely disappointed and extremely upset about our first visit to this location. Before the interference and assistance from Kay and Ryan, we were informed from a Caucasian lady with lightest brown hair that our online order that was "ready for pickup," "2-Hour Wait" was canceled abruptly. We asked the lady for more details about the abrupt cancelations however she informed us "There's nothing I can do". We were confused since while viewing the online inventory it shows that the device we initially purchased was IN STOCK. We planned to go to a different Best Buy several miles away to pick up the item. Before we exit the store Kay could sense our frustration we informed her of the abrupt cancelation of our online order and informed her what the previous customer service representative informed us about the item being canceled because of the item being out of stock even though on our end it still shows the item being at the location. Kay sprung into action and would not let us leave until our questions were answered and needs were met She went onto her work device, checked the inventory...and guess what, our item that we initially ordered WAS IN STOCK, there was not only 1, but 6 available. To confirm, Kay informed Ryan of our situation. Ryan then looked on his device as well and seen that they indeed did have the devices in stock. Ryan himself was conflicted on why the first representative we spoke to informed us that it was not in stock since "All online ordered would be stationed in the front" and that is where we initially spoke to the first lady at the Online Order Pick Up station. Fast forward, Ryan went to grab the item and assisted us with a exceptional check out. If it wasn't for Ryan and Kay we would've drove 45mins to a separate Best Buy.

Good customer service

The store is always clean, which is a positive aspect. However, I've noticed that some employees seem reluctant to assist customers. It's often difficult to find someone available, and when I do, they are usually engaged in deep conversations with coworkers, seemingly avoiding customer interaction.