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Best Buy Concord Pike

4807 Concord Pike
Wilmington, DE 19803
(302) 477-0305
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Frequently Asked Questions About Best Buy Concord Pike

How do I check product availability at the Concord Pike Best Buy?
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My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Pike stores’ holiday hours?

Recent Reviews

4.2
(3883 reviews)
Jamir M
September 13, 2024
5 out of 5
The in store pick upiss fast, efficient, and a very professional
Paul F
September 07, 2024
5 out of 5
AAAAAA SUPER !!
Cleatus V
September 06, 2024
2 out of 5
The woman at the pick-up counter with neon hair was extremely rude. I cannot believe someone with those "people" skills is allowed in their position. Some of the other employees there were nice, but I am reminded why retail is dying and people opt to shop on Amazon. This location was formerly best in the country, and now I don't even want to shop there anymore. Use this as an amazon show room first. Don't give companies your money that treat you with scorn and disdain.
Response from Best Buy
September 06, 2024
Howdy, Cleatus. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64165609. We look forward to working with you. Regards, ^Jason
Matthew H
September 01, 2024
1 out of 5
They sold me a lemon product.... I bought a light new in the store. I didn't open it until a few weeks later, when I needed it. When I plugged it in, it didn't work. I went back saying they sold me a defective product. They said that since I didn't get protection and that it's past 2 weeks I'm out of luck. They said I might be able to reach out to the manufacturer..... Best buy sells lemons, that's the bottom line, and they don't take it back if you don't find out within the first 2 weeks. Dont buy gifts for people or make sure to pay their ridiculous protection plan prices. Would you spend over $50 to protect a $150 light?.... Best Buy is a joke, their management is a joke. Everyone should just buy online from somewhere else. The 202 location sells lemon product.... and they do not fix their mistakes, pointing to that I should have just given them $50 more in case they sell me a lemon...... Don't shop here.... people wonder why stores are dying, this is why.
Response from Best Buy
September 01, 2024
Hi Matthew, Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be frustrating if the product you received didn't work properly. We'd be happy to discuss this further with you to ensure this is addressed and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number '64147570' so we can assist. Thanks, ^Caleb

About Best Buy Concord Pike

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