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Frequently Asked Questions About Best Buy Concord Pike

How do I check product availability at the Concord Pike Best Buy?
How do I check my order status?
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Pike stores’ holiday hours?

Recent Reviews

4.2
(4130 reviews)
Mr B
January 10, 2026
5 out of 5
Sales man was a big help
Cheyne T
January 07, 2026
5 out of 5
No sales tax and huge selection!
Jane G
January 01, 2026
1 out of 5
I purchased a digital PS5 and asked if I could get a game when I went to pick it up. The associate sold me a disc which is not compatible with the system. I had already opened the game when I realized this. They won't exchange or refund me for the game. I went in store and spoke to someone online who said I did the right thing by asking in store. The associate was at fault and the store should make it right. Which they have not. I going to go back and see if I can speak with a manager again.
Response from Best Buy
January 02, 2026
Hello, Jane, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing clear communication on the video game you were purchasing. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #98940" when reaching out on social.
Sandy L
December 30, 2025
5 out of 5
Tim was efficient and helped me right away with what I was looking for. He helped looked into other things I was looking for with a smile and that is always appreciated. I didn't feel like a burden, just a pleasure purchase.

About Best Buy Concord Pike

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