Best Buy Concord Pike

Went in to shop for some wireless phone chargers. Associates were very helpful even though it was almost closing time, they went to the back and brought the exact charger I was looking for as there were none on display.

This was one of the worst customer experiences I’ve had. A Verizon representative misled us with false promises just to open new lines. Once the return window was over, he refused to honor what he clearly told us before. What made it worse was the behavior of the Best-buy floor manager. Instead of addressing the issue professionally, they sided with the employee, tried to make us look bad, and showed zero concern for the customer. This felt like a classic bait-and-switch situation. Extremely disappointing from a brand like Verizon. Be very careful and do not trust verbal promises from sales reps here.

I had a very disappointing experience at this Best Buy from Verizon representative. A sales representative provided false information to convince us to open new lines. Based on what he clearly stated, we agreed to proceed. However, once the return period had passed, he completely denied what he had promised earlier. When we escalated the issue, the floor manager and store manager were not helpful at all. Instead of listening to the customer or trying to resolve the problem fairly, they seemed more concerned about protecting their employee and made it feel like we were at fault, even though the misinformation came from their representative. As a customer, this experience felt misleading and disrespectful. Verizon should focus on transparency and customer trust rather than sales tactics and blame-shifting. I would strongly advise others to get everything in writing before agreeing to anything at this location.

Did a demo here to purchase the Meta glasses and the Service was great!