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Best Buy Concord Pike
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4113 reviews)
Gator
December 10, 2025
1 out of 5
Worst shopping experience of my life and that's saying a lot! Purchased an item online. BB never shipped it. Had to file a complaint with my credit card company and open a BBB complaint. Unbelievable! Never again!!
Robert H
December 09, 2025
1 out of 5
Customer service is absolute trash. Calling daily for the update on my $2400 purchase. Everyone gives me different answers. Then my call gets disconnected after 30+ minutes on hold. I will give my business to literally anyone but Best Buy.
Response from Best Buy
December 09, 2025
Hello there, Robert!
Thank you for taking the time to reach out on Google with a review. We can fully understand the need for support when it comes to a large purchase. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #84378 in your message. You can find us here:
Facebook (https://bby.me/d6nxwj)
Twitter/X (https://bby.me/vj6ul6)
Instagram (https://bby.me/q19vx5).
J. S
December 06, 2025
5 out of 5
Great stock. Better staff.
Haris Q
December 04, 2025
3 out of 5
I stopped by to buy a laptop and was approached by a worker. Asked about financing and he told me the wrong info. I told him I need something inexpensive and then he got smart with me and told me you already told me that. Then told me it 24 months interest free financing and I double checked online cause I work in sales myself and it’s If you spend 699 or more and I told him and he checked with another co worker. I get you want the sale for commission but please don’t lie to the customer. I did not catch his name but he told me he got hired 2 months ago use to work at rite aid.