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Best Buy Concord Pike
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3988 reviews)
Zave
April 13, 2025
5 out of 5
Best Buy has very professional staff members that are well knowledged about their products they sell. Plus this store has a Geek Squad area. The products are worth the money for the value of lifetime you get with that product. To me, it seems their products last longer than any other store and the warranties are worth to the add on with those products.
vivian t
April 05, 2025
1 out of 5
Went with husband to trade in his Samsung Galaxy S24+ for a Samsung flip. Was told he would get $275 for trade in & flip would be $1000. Was told to take old phone to customer service & new phone would be up there so trade in & sale could take place. The individual at customer service went ahead & charged for new phone & said trade in value would have to go on Best Buy gift card. We said we had wanted the trade in to go toward the new phone. Another rep. said he could void out the transaction & do it the correct way but our card had already been charged the $1000 & this would be an additional charge of $725 because the original $1000 wouldn’t be returned to card for at least 24 hours. Since this was coming from our checking account, we couldn’t afford both charges. We ended up having to accept the piece of crap gift card. My husband can use it on whatever but after that, we we NEVER go to ANY Best Buy again!
Response from Best Buy
April 06, 2025
Hi, Vivian,
Thank you for reaching out to share your review with us. We can understand how having your transaction processed incorrectly is not the ideal experience we wish for you to have. We would like to follow up and discuss the matter further with you.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65012954" in your message. Thanks!
Regards,
^April
Randy S
April 05, 2025
5 out of 5
Michael Cassidy was a true help and is an amazing asset to your company ! Very knowledgeable and friendly
Bill A
April 02, 2025
2 out of 5
I needed a new laptop and I did not want to support Jeff Bezos and Amazon so I went to my local Best Buy to give them my business. (Trip 1) The sales associate "Grace" was polite enough and helped me find the pc I wanted. It was not in stock so I ordered it. Grace told me data transfer was 100.00 but free if I purchased the 179.99 Total Member Plan. She was clear that it was prorated through the year and I could cancel any time. So I purchased it and took it to the resident Geek Squad when it came in (Trip 2) The Tech said that the data transfer would take up to three days as they were busy and I had to leave it with them. They called after two days and I picked up the PC (Trip 3) . My son told me that the Total Member Plan was not worth it and I should cancel so I did but Best Buy would only refund me 25.00 because they said the data transfer was 154.99 for members even though it was 99.99 for non-members! So 3 trips to the big box store and ripped off with a protection plan is what I get for trying to buy local. Next time it will be Amazon!
Response from Best Buy
April 02, 2025
Hello, Bill,
Thank you for your review. I understand your concern regarding these unexpected charges and the lack of clear communication. It's challenging when that happens. While you do have the option to cancel your membership at any time, please be aware that our My Best Buy memberships do have specific terms and conditions regarding refunds after cancellation. You can find detailed information about these terms by visiting https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285.
So that we can formally document your feedback, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64999201.
Kind regards,
^Pre