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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4217 reviews)
Johnny S
July 19, 2026
5 out of 5
Went here to get the meta gen 3’s! Met with David he did an awesome job explaining everything. Highly recommend the Gen 3’s and this Best Buy!
Sharon G
July 19, 2026
5 out of 5
This review is for Best Buy, Wilmington DE location. I purchased a new Samsung phone here a week ago. I want to thank Elijah, and his trainee Ricardo. They gave excellent customer service. They transferred everything from old cell, to new cell with Verizon. I had wanted to switch from an old Verizon legacy plan to a new plan. They helped me decide on a newer, cheaper plan and did the switch for me. Helped me with new cell phone case purchase and installed Zagg screen protector on new phone. Best service ever! I will be back here for any cell phone purchases in the future. Highly recommend. Thanks again!
Gilberto P
July 17, 2026
5 out of 5
The tv guy .was great I went there like 8pm on Friday forgot his name. But he was great
PJ
July 14, 2026
4 out of 5
This Best buy is great although they don't seem to have much clearance anymore. Delaware is great though due to no taxes.