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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4199 reviews)
Javier G
June 24, 2026
5 out of 5
Attentive helpful staff.
eric L
June 24, 2026
4 out of 5
I am grateful to a Nora in the Apple/computer product section. I came in looking for an ipad; I really had no clear picture of what is available and what I want. Nora gave me clear description of ipad products such that I was able to decide what ipad model to get.
In the process of making a purchase, Nora further explained to me nuance to get the most of my purchase: a promotional discount in Apple products, Best Buy credit card 10% reward offerings, and how to get the max out of the reward points.
I had a wonderful shopping experience at this Best Buy today. Thanks for Nora’s help.
Kyle C
June 19, 2026
5 out of 5
Pretty frustrating experience until Noorani stepped in. He gave effort to find the transaction and gave me the correct refund.
vince p
June 18, 2026
3 out of 5
I miss the old Best Buy experience. Do not like the feel of the new layout. It's too much like a department store. Too many departments, no one knows anything, have to beg for help and wait for someone from that section. No one monitors the check out either.
Response from Best Buy
June 19, 2026
Hi Vince,
Thanks for your feedback. We appreciate you taking the time to share your thoughts as it helps continue to improve the level of service we provide.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/ju2hIb, Instagram: https://bby.me/9yVePJ, or Twitter/X: https://bby.me/GyMr56 and reference Google review 174333 in your details.