Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4224 reviews)
julian C
August 08, 2026
5 out of 5
I walked in to the Concord mall Best Buy today with the intentions of canceling my Verizon plan due to their poor customer service. Luckily For Verizon, I met their representative Elijah Donald. Elijah is the standard for professionalism that Verizon( and bestbuy) needs. Not only did he help me with my issues and concerns. He was able to hook me up with an insurance plan and a new phone that was greatly needed. Best Buy has an All-Star working there and it’s definitely him.
Antoinette M
August 04, 2026
5 out of 5
They still do battery recycling! And we have had good luck with this location specifically with customer service and ordering appliances.
Hernandez
July 30, 2026
5 out of 5
Great store, big selection,
Johnny S
July 19, 2026
5 out of 5
Went here to get the meta gen 3’s! Met with David he did an awesome job explaining everything. Highly recommend the Gen 3’s and this Best Buy!