Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4123 reviews)
Kurt W
December 29, 2025
5 out of 5
Fast, professional, and friendly service
Cathy M
December 26, 2025
3 out of 5
I was waiting a while before someone helped me.
Response from Best Buy
December 27, 2025
Hi Cathy,
Thank you for your review. We understand the importance of swift and efficient service even during the holiday season. We appreciate you sharing your concerns as it helps us continue to improve.
To formally document your feedback, please send a private message or DM on Facebook: (https://bby.me/7gfvgu), Instagram: (https://bby.me/j764mk), or Twitter: (@BestBuySupport). Be sure to mention your Google review 95792.
Fatima C
December 23, 2025
5 out of 5
Nice atmosphere, very efficient service!
Jaz M
December 18, 2025
1 out of 5
Group of younger people over in computers were annoyed I asked for help along with being argumentative when I asked about a price match. They didn’t honor it and waisted both my time and gas. As well as speaking in a another language as if they were talking about me because when I said something they were shocked. Very disappointed with the experience and the way I was treated at this location.
Response from Best Buy
December 18, 2025
Hello, Jaz,
Thank you for reaching out to share your concerns with support at the Wilmington, DE Best Buy. We would be glad to investigate this concern if you would like to reach out to us on any of our social media profiles below with Review 90750 for support.
Facebook (https://bby.me/w3icdr)
Twitter/X (https://bby.me/dhs21y)
Instagram (https://bby.me/xw5j65)