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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4259 reviews)
daniel r
November 05, 2026
5 out of 5
They meet you at the door and ask you if you need anything help and point to where you need to go,
Sid
November 04, 2026
5 out of 5
This establishment keeps steadily upgrading through inner workings of their store. The sections they have for various electronics and appliances are clearly displayed, in a way that isn't confusing. I definitely recommend checking it out, especially if you haven't been there in a while.
Arantxa S
November 01, 2026
4 out of 5
Fast customer service
June B
October 30, 2026
1 out of 5
Tried to call my local Best Buy to ask a question & make an appointment for a Geek Squad visit. ALL STORES in my area, AI answers the phone, if/when they transfer you the person who connects is from So Africa!!!!
There is currently NO way to connect directly with a Beat Buy representative…. How is that good business???
Response from Best Buy
October 30, 2026
Thank you for sharing this experience with us, June. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/6x9ElM), X/Twitter (https://bby.me/Y9vxFw) or Facebook (https://bby.me/dijD7d). Please send us a message with the full details of what took place. Also add Google Review 245823. We look forward to hearing from you.