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Frequently Asked Questions About Best Buy Concord Pike

How do I check product availability at the Concord Pike Best Buy?
How do I check my order status?
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Pike stores’ holiday hours?

Recent Reviews

4.2
(4192 reviews)
Stephen Z
June 04, 2026
1 out of 5
Wish I could give a no star review. Purchased a MacBook Air and went to pick it up 6 hours later. Spent over an hour waiting for the order to be fulfilled and they finally came out and said that there was an issue with the order and I could not pick it up and for me to reorder it. I went back in 50 minutes later to find out my order was canceled for fraud. Best Buy customer support did not do much help for me either. They wanted me to buy a third MacBook Air. 3 hours of my life wasted. This experience will take me a while to go back to a BestBuy.
Tom P
May 26, 2026
5 out of 5
Claire (Verizon help desk) was knowledgeable, patient, and friendly. Excellent customer service! 👏 Always a positive experience w/this store and Best Buy in general. Thank you.
stephen V
May 24, 2026
5 out of 5
Love the quick pick experience with the lockers!
Ash R
May 24, 2026
5 out of 5
The employees are really nice especially the hosts they are always welcoming and helpful!

About Best Buy Concord Pike

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