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Best Buy Concord Pike
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4158 reviews)
Tim B
March 16, 2026
2 out of 5
Went to Best buy to get an iPhone 17 and phone service. But there were three people ahead waiting for Verizon and it was only one worker and it would take an hour before the sales rep to wait on us. We left with nothing and ordered the phone directly from the Apple. We'll just sign up for a prepaid plan once we get the phone.
Response from Best Buy
March 16, 2026
Hi there Tim,
Thank you for your review. We can understand how frustrating this experience must have been with not having been able to purchase your phone. We'd like to follow up and assist with any questions or concerns you may have.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/f9CcBy)
- Twitter/X (https://bby.me/13mVwT)
- Instagram (https://bby.me/gAmhIn)
When reaching out, please reference your Google Review 130045.
As Citibank, N.A. is the issuer of your My Best Buy Credit Card account, I recommend contacting support through Citibank at (888) 574-1301 or tweet them at @AskCiti. They will be best equipped to assist you here.
^ Vanessa
Faisal A
March 11, 2026
1 out of 5
Highly recommend to check for products online. They are an advertisement front for their online website. A relic from the past.
Response from Best Buy
March 11, 2026
Hi there,
Thanks for your review. We are happy to assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/kxEPQ8)
- Twitter/X (https://bby.me/WmA5Eg)
- Instagram (https://bby.me/jYbMHg)
When reaching out, please reference your Google Review 128185.
Motaz E
March 05, 2026
3 out of 5
Good
Donna R
March 05, 2026
5 out of 5
Very nice and helpful sales people helpful in finding what I needed 👏