purchased a $400 dollar printer on 4/25 for it to be literally dropped at the door after it slipped off the cart... the blue shirt employee said hed help take it to my car but guess who ended up carrying it, ME because the dude just stood there all goofy like when the giant box fell of the cart he was pushing and despite him seeing me, a woman alone parked up front in the first available handicap space.
Response from Best Buy
April 25, 2026
Hello!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store with getting assistance to your vehicle. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #145972" for reference. You can find us here:
Twitter(X):
https://bby.me/Vu1nQf
Facebook:
https://bby.me/imzYCU
Instagram:
https://bby.me/lolWuf
Victor in electronics was awesome. Helped us so much with picking out our TV. The install and mounting crew were knowledgeable and efficient and did a stellar job.
Thanks for the ai phone call system. Here is a 1 star review. I would like to speak with a human.
Response from Best Buy
April 22, 2026
Hello Matthew,
Thank you for your review. We can understand your frustration with your recent phone call experience. We'd be more than happy to assist with any questions or concerns you may have here. Reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/NLP8bm)
- Twitter/X (https://bby.me/fb0PFm)
- Instagram (https://bby.me/3dgS8L)
When reaching out, please reference your Google Review 114928.