Best Buy Altamonte Springs

This is my closest Best Buy and my husband loves to window shop here. The issue is, the store always seems to be dirty. There are always broken displays and the electronics half the time, don't even turn on. I went to the Waterford Lakes location to test out the headphones that I wanted to try.

never had an issue at the best buy by my house and would never consider any other location .. to be continued!!

I bought a 75 inch tv yesterday from this Best Buy and was told that I had a one year warranty on the tv so if anything happens to it just to bring it in and they will exchange it . I got home to unbox the tv and it was already broken so I went back to the Best Buy in altamonte and spoke to 2 of the workers, the guy at the front was very polite but the bigger lady that works in the geek squad area was extremely rude to me and her coworkers, she was arguing in front of customers with the guy in the front. I talked to her about the tv and she said she will do nothing about the tv, she rudely said “I’m not going to refund you and you can do whatever you want” . I’m not asking nor did I want a refund I just wanted to exchange it for the exact same tv she had a very nasty attitude, mind you she kept the tv, if your not gonna exchange the tv why are you keeping the tv that I just bought. She said “it was a waste of money”. And the other girl that works in customer service was arguing with her other coworkers to saying “you don’t know how to do anything”. The female coworkers at this store have no customer service experience and are very snooty.

Horrible service over the phone with the geek squad. I called to ask whether or not they provided a service where I could possibly have my television mounted. My intentions after inquiring about the cost was to pop down to the store location and pick out a wall mount however....... The individual over the phone insisted and I mean insisted on getting my first, last name, and phone number ( very very intrusive.) I told them that I didn't feel comfortable divulging that information in order to have a simple question answered. This gentleman literally refused to assist me in any way unless I gave him this information. Turned me off immediately! In a two minute span they lost a sale. Great job. I'll take my money elsewhere