Best Buy Altamonte Springs

Chris at customer service desk was so helpful & friendly! Thank you! We will come back to this store from now on!

⭐⭐⭐⭐⭐ Outstanding Customer Service at Best Buy I want to take a moment to recognize three outstanding employees who turned what could have been a frustrating experience into a genuinely positive one. Adam Pillsbury assisted me first, at the end of his shift, yet never once made me feel rushed. He was pleasant, patient, and genuinely attentive as I explained the issues I was having with a defective Chromebook Plus. He apologized for the inconvenience and took his time walking me through my options. Adam clearly explained the features, performance, and value of the Dell laptop I ultimately purchased, highlighting the increased power and storage—exactly what I needed. His guidance helped me make a confident, informed decision. He then personally walked me to the service desk and clearly communicated everything to the next team members, ensuring a smooth transition. From there, Christopher Záyas handled the process with exceptional professionalism and care. He thoroughly wiped the Chromebook, reassuring me that all personal data and work were completely removed. Throughout the entire exchange, Christopher stayed engaged and communicative, explaining each step clearly and calmly. He never rushed the process or made me feel like just another transaction. He also took the time to explain that the Dell model I was purchasing offered significantly more space and power, and thoughtfully walked me through the benefits of the protection plan, explaining why it was a smart option rather than simply pushing it. His quiet professionalism, patience, and willingness to stay present throughout the entire transaction truly stood out and made me feel supported and confident in my purchase. Deandre Gomez also played an important role in ensuring the exchange went smoothly. He was attentive, courteous, and helpful throughout the process, assisting with the transition and making sure everything moved along efficiently. His calm presence and teamwork helped make the experience seamless from start to finish. All three gentlemen remained professional and attentive until the very last moment, and I left Best Buy as a happy, reassured customer. Their teamwork, professionalism, and genuine customer care reflect incredibly well on the store. Thank you for such an excellent experience.

The parking lot is super annoying about this place. The staff here is nice.

Great service and prices!