I came in to get a new iPhone. Verizon is my carrier and the sales lady was trying to get me to switch to AT&T. I told her I wasn’t interested. I still had to listen to her entire sales speech and at the end of it I told her I still wasn’t switching and she said OK well, I’m here until six If you change your mind, and she walked away from me. So I guess I can’t buy a new phone from Best Buy unless I switch my carrier to AT&T.
Great experience buying new phone.
The customer service in this store is TERRIBLE! That's the main reason I don't come here very often.
I came in looking for something specific. The man at the desk (as soon as you walk in) said he would send someone over to that part of the store to assist me.
I was over there for about 12mins and there were 7 employees within 20-feet of me, as well as 2 employees who walked by me . All them saw me standing there, and were talking with one another, looked at me. Not a single employee ever asked me if I needed assistance or even said boo....nothing! I don't know who this employee was that was supposed to come over there and help me?!!
It's no wonder why this store (and many businesses) are dead compared to the way it used to be!!! Finding ANY company who provides great customer service has become extremely rare!!!!!!!!
Response from Best Buy
March 14, 2026
Hey there,
We understand your concerns surrounding your recent visit and not getting support We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/xQAb1R), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##129329".
Best Buy is the best! I rate it 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐. Very friendly and helpful staff at the Altamonte Springs FL location