Great Best Buy find anything i need
The store management needs to teach their millennium staff members a new class... "HOW TO SELL TO SENIORS". So sorry we don't spend our LIVES online, but talking down to "ANY" customer is going to lose your company sales. Absolute BS, and I left and spent my money elsewhere.
Response from Best Buy
February 03, 2025
Jerry,
Thank you for the review. I completely empathize with your feelings of frustration regarding the lack of assistance you experienced. It’s important to us that our customers feel valued and supported during their visits to our store, and I regret that we fell short in this instance.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64772483.
Regards,
^Kristy
Randall (our sales consultant) was the absolute best!! He walked us through the process, anticipated questions, and had all of the answers.
Entire transaction done in less than 5 minutes.
Delivery and installation scheduled for 2 to 3 days, rather than 2-3 weeks that we had heard elsewhere.
Lissette L
January 30, 2025
Disappointed with Customer Service and Return Policy
I recently purchased a Christmas gift for my son from the Best Buy store in Altamonte, and I’m extremely frustrated with the experience. The item I bought was too small, so I went to exchange or return it. However, I was informed that I could only return it within 14 days, which was a complete surprise to me. I was never made aware that Best Buy had changed their return policy, and there was no communication about it at the time of purchase.
It’s incredibly disappointing that as a customer, I was not informed of this policy change. As a result, I’m out $99, and my son doesn’t have his Christmas gift. To make matters worse, I even offered to buy a larger, more expensive item to resolve the issue, but they refused to exchange the product at all.
This experience has left me feeling incredibly dissatisfied with Best Buy's customer service. I understand policies are in place, but customer satisfaction should always come first. I will think twice before shopping here again.
Response from Best Buy
January 30, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand finding that the gift you purchased didn't work out for your son and then not being able to exchange it, wouldn't have been welcome news. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either the online order number or the Customer Service Pin Number from the purchase receipt. Please also include a reference to your "Google review 64753895" in your message to us.
Sincerely,
^Melissa