Two lousy experiences out of two. Not going back. First I was ignored while waiting in line, passed over by another customer even though I was obviously waiting in line.
Then today the website charged me twice for one order and only reversed one charge. #scam #bestbuystealsmoney. Then they removed my comments on the facebook page about this issue in order to hide their theft. Reported to my bank, disputing the charge. Stay away, they scam you out of money.
Response from Best Buy
September 30, 2024
Hello, J D,
Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have!
To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review number in your message: 64259367. We look forward to assisting you there.
Thank you,
^Brandon
Trinity F
September 29, 2024
Best buy seems to be consistent with all their stores
Friendly and helpful service starting at the front door. As soon as I was looking for assistance someone was there. HUGE shoutout to the autotech who patiently took the time to make sure I had everything I needed!