Best Buy Altamonte Springs

Great Best Buy find anything i need

The store management needs to teach their millennium staff members a new class... "HOW TO SELL TO SENIORS". So sorry we don't spend our LIVES online, but talking down to "ANY" customer is going to lose your company sales. Absolute BS, and I left and spent my money elsewhere.

Randall (our sales consultant) was the absolute best!! He walked us through the process, anticipated questions, and had all of the answers. Entire transaction done in less than 5 minutes. Delivery and installation scheduled for 2 to 3 days, rather than 2-3 weeks that we had heard elsewhere.

Disappointed with Customer Service and Return Policy I recently purchased a Christmas gift for my son from the Best Buy store in Altamonte, and I’m extremely frustrated with the experience. The item I bought was too small, so I went to exchange or return it. However, I was informed that I could only return it within 14 days, which was a complete surprise to me. I was never made aware that Best Buy had changed their return policy, and there was no communication about it at the time of purchase. It’s incredibly disappointing that as a customer, I was not informed of this policy change. As a result, I’m out $99, and my son doesn’t have his Christmas gift. To make matters worse, I even offered to buy a larger, more expensive item to resolve the issue, but they refused to exchange the product at all. This experience has left me feeling incredibly dissatisfied with Best Buy's customer service. I understand policies are in place, but customer satisfaction should always come first. I will think twice before shopping here again.