Liliana P
January 13, 2026
I am very much a BOPUIS kind of person.
They usually always have what I’m looking for. However the service when you need help IN-store is lousy. A lot of reps trying to help out other departments, that they don’t specialize in and not knowing the inventory or telling you they don’t have it but online it says you do… to then have to tell them they do according to online… can be kinda annoying. Overall I’ve been able to buy whatever I wanted here with no issues. The return line/customer service line has constantly been an issue. One person working it, with no awareness of the line piling up and mixing up all the things customer service can do with not enough staff is a pain for the in store experience for sure.
Came in to look at speakers for a new home theater system, and met Rob Pumarejo… let me tell you, he is the nicest, friendliest, and most knowledgeable Best But employee I have ever met! He helped my fiancée and I with speakers just minutes ago and he even helped us with home appliances based on his previous home design experience with Best Buy! Thank you Rob and we’ll be back because of you!
Marcelo S
January 07, 2026
Usei para retirar a compra que fiz , foi eficiente