Best Buy Altamonte Springs

My husband’s computer died so we needed to get one for him. The experience was so easy with the associate who helped us. It’s really great when you can get professional help. Especially when they are cordial and friendly.

Every time I go here it is an effort. The staff feel like they have given up. I waited to rate this one as my precious visit was horrible and I wanted to go again to see if they changed or maybe the previous visit was just a bad time. The previous visit I placed an order online and it said it would be ready in one hour. I waited 4 hours and went to the store. Got in line and went and asked about it. Was told they had not gotten to it. When asked when they might and what was needed the guy huffed and his tone shifted to annoyed. He said he could request a rush on it but did not think it would be ready that day. So I accepted that and went and stood by the item. I waited there for 2 hours, ended up identifying the picker and started tracking him. In the 57 minutes I watched him. He spent 38 of those chatting to another employee and laughing about what they were going to do over the weekend. I stayed there until they started closing, which they did not announce. They turned off the lights to the back of the store. So I grabbed the item and dragged it to the front where the previous person looked VERY annoyed. He had to call a manager over who had to call the picker to the front who came up and checked the item out for me so I could take it. I did explain the reason was replacing a TV I bought from there under a year before that. That broke of one of their brands, from that store, for my mother in law as she was having a medical procedure and would be confined to a single room for 2 weeks. That was her only tv. So I had to get her another while waiting on the warranty team to figure out what they wanted to do. And I explained the situation and apologized for the inconvenience to the store staff, but they still were not great. The manager was OK, but still seemed annoyed. This last trip I went in to grab some hdmi cables as I needed them to change some older ones out. The prices were high, and when I aksed for help I was told they didn't have any or the person did not know where they would be. I found them, prices were high for the cheap things they are and the selection was extremely limited.

Clean store.

Exelente servicio