Thank goodness for competent sales advisors. If not for Nykia, my issue would not have been resolved. She showed great care and the kind of customer service skills the manager, David, clearly lacks.
The Geek Squad is very helpful
Sadly bestbuy and there employees make a mistake on pricing and labeling there merchandise and a customer wanting a product that was displayed at another price they will not honor it even after I made the point of employee mistake and my purchase thinking it was on sale I don't work there how do I know the serial numbers to each product the employee could have made the error and fixed it before putting me in front of the check out to explain then not right
Christoper Y
June 22, 2025
Knowledgeable associates make this Best Buy a particular good one to go to for Geek Squad service and if you’re buying an item over $1000, I would highly recommend the total tech protection plan. Even though it’s almost $200 if anything happens to your device, they give you a store credit for what you paid for it. I think twice a year for two years I believe.