Best Buy Altamonte Springs

​I want to give a shout-out to Danny. I went in today needing help with a price match, and he went above and beyond. He explained all my options and recommended the Best Buy membership based on my shopping habits. He even showed me his own Best Buy app to show the rewards he’s earned as a member. After going home and comparing my options, I ended up subscribing as a Best Buy Total member. Thank you once again, Danny!

I want share my comments about Nick Doval, home theater specialist. I will be buying in the near future a large amount of theater equipment from Best Buy in Tallahassee. That means Nick doesn’t have “skin in the game” or future sale with me. I stop by in my travels at his store to shop and look around at items I may need from my research. I was very lucky I ran into Nick. He took me through all the items I will need for my theater in detail. He went over and above. Nick is an asset to your store. Nick is an employee any organization would love to have. As an owner of a small company I would hope to find somebody like Nick. As the saying goes “ I would hire him in a NY MINUTE”

Thank you Jordan at Altamonte springs Best Buy, great customer service and very informative

Here’s a much stronger version that stays professional enough that corporate is more likely to take it seriously: I gave this store one star because this was genuinely some of the worst customer service I have experienced at any major retail business. When I first entered the store, I was greeted, but no employee seemed to know where the product I was looking for was located. Ironically, another customer walking into the store was able to point me in the right direction. Once I found the product, it was locked up, so I stood directly in front of it waiting for assistance for approximately 10 minutes. During that time, multiple employees walked through the area, yet no one stopped to offer assistance. Several seemed to deliberately avoid making eye contact. I eventually went back to the front greeter and asked if someone could be sent to help me. I was told someone would come, but after waiting another 10–15 minutes, no one showed up. I then approached a group of employees who were congregated together talking and asked for assistance. Again, I was told someone would come. I also tried stopping another employee who was walking around the store, and I was told they would be right back. They never returned. At that point, I had been in the store for roughly 30 minutes trying to purchase a product that I had already researched, already selected, and was completely prepared to pay for. I was not asking for product recommendations, technical assistance, or anything complicated. I simply needed an employee to unlock the merchandise so I could purchase it. I eventually left the store without buying the item and placed an online order for store pickup instead. I was given an estimated preparation time of approximately 45 minutes, but the order took more than two hours to become available. Even after that, the in-store pickup process was unnecessarily frustrating. The entire experience demonstrated an unacceptable lack of customer service, urgency, communication, and basic attentiveness. A customer should not have to repeatedly chase employees around a store just to be allowed to purchase merchandise. After this experience, I have very little confidence in Best Buy as a reliable place to make purchases. If this is considered an acceptable level of service at this location, I would rather take my business somewhere else.