We had an extremely negative experience with an Open Box TV. After careful review of the product online, we purchased a Open Box TV listed in Good condition, but upon unpackaging it at home we found it was missing the power cord and remote, contrary to how Best Buy listed the item. Best buy has gradients of "open box" including Excellent, Good and Fair. That classification is created by the people at the store, and they were not honest, and it has now significantly inconvenienced us as we don't live near that store. According to BB's website, Fair can be missing essential components; Good is only missing non-essential components. The TV we bought was listed as Good but clearly should have been listed as "Fair" due to the missing power cord and remote. After a long discussion with Best Buy customer service, they insist the power cord and remote for the TV are "non-essential components." Go figure. Now we've incurred all the inconvenience of driving and picking up, and the only recourse they offer is that we return it. They rejected my proposal that they just charge me for the "fair" condition.
Response from Best Buy
August 20, 2026
Hello, Anders,
Thank you for taking the time to reach out to us here. We understand how exciting purchasing a TV should be, and we would be happy to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 206752.
Facebook (https://bby.me/WwlIFO)
X (https://bby.me/QiPypl)
Instagram (https://bby.me/5onJHV)
We look forward to assisting you there.
Everyone was helpful! Online stock was accurate to in store stock.
Always have the electronics I need for my business. Only critique is that I wish that they had a better selection of laptop cases.
Good spot and everyone was super nice. Shelves weren't fully stocked. Why go into the store if their solution is ordering it for you. This is why Amazon is taking over.