Michelle M
December 08, 2025
I had a very disappointing experience with Mike (Michael), the manager at the Altamonte Springs Best Buy (Store #509). I visited twice to complete a simple exchange, and both times he refused to help—even after I played a recorded call from Customer Service confirming the exchange was allowed. He made no effort to look into it or get assistance. I went to another Best Buy afterward, and they processed the exchange with no issues. Very frustrating and unprofessional experience.
Jessica (
December 08, 2025
Angela was so helpful with my husband’s and my questions about electronics.
I need someone from corporate or a Regional supervisor to contact me immediately about an incident with my father at this location. Your employees David and Ina not only disrespected my father but went as far as to make fun of him about two laptops he purchased for Christmas gifts. I will continue to post on every social media and review outlet for this location until we are contacted about this matter. Your employees not only lied to my father they have zero customer service. How dare David and Ina even be employed with such nasty behavior.
Response from Best Buy
December 06, 2025
Hi there,
Thanks for your review. We know it's frustrating when someone doesn't get the experience they were hoping for. Please have your father reach out on social media with a message to submit a formal complaint. Please have him mention Review 82878 in his message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I ordered my product online through Amazon and picked it up at the store. It was quick and easy in the staff is very helpful.