Best Buy Altamonte Springs

Great store, friendly and helpful service. Good prices and lots of verity.

Had an excellent experience with Gabe in the TV department. We are two old ladies who haven't bought a TV in 15-20 years. We were still connected to cable and hadn't even thought about cutting the cord. Our TV died recently. Where to go? What do all of the weird letters stand for? ...and what do they mean? Surely there is something called streaming that must be cheaper than cable. Gabe took all of the mystery out of it, explained the strange new language so that we could understand it and assured us we could easily learn how to get a much better television experience. He was exceptionally knowledgeable, kind and patient. The last time I was in a Best Buy I walked out in total frustration but this was totally the opposite. Gabe is a credit to your store and an excellent example of how an employee should interact with customers. Especially if they don't know what they want or understand the rapidly changing world of electronics. One of the worst things about getting old is you become invisible but Gabe didn't ignore us he came right up to us with a bright smile and ask how he could help us ladies, ...and he did just that.

Staff was very helpful. People from unrelated departments came over to help me get what I needed.

I ordered an Insignia TV for my daughter's room on Amazon through Best Buy. It was "delivered" this past Saturday @ 11:54am says the delivery person's report. Yet at 1:03pm when went to leave my house the only thing in front of my door was a small box from Amazon. I'm including the picture the Roadie delivery guy took (Best Buy uses Roadie instead of Amazon delivery people) I contacted Best Buy support because surely we would be refunded for a TV that we never received right??? I'm including another pic of the Best Buy supports response. So they're saying, because there was a picture taken....they refuse to send out the TV again or refund us and told us to contact our local authorities. Also, the fact that the Amazon box was still there when I came out tells me this wasn't just some random passerby else they would've taken that too ...Look at the picture! Who would deliver a TV and leave it standing fully upright in a breezeway, 3-4 from the door of where they're delivering it??? Idk, maybe a delivery person who looked around and didn't see any Ring camera's (which we have but didn't want to put up because it's a bit of an invasion of privacy for our neighbors and we were being considerate) and thought "Oh wow. So I'll just set this TV down in a dumb place because I'm just gonna take the pic and then pick back up the TV and leave with it" considering Best Buy's policy is "well there was a picture taken so you're crap out of luck". This is the VERY LAST thing I will ever order from Best Buy and if anyone else reading this sees that Roadie is the delivery service bringing you your order, I hope you have some kind of camera setup to make sure the person "delivering" it doesn't decide they want it instead.