Best Buy Altamonte Springs

We just left Best Buy in Altamonte Springs, and I have to rave about Josh in the appliance department! He was absolutely wonderful to work with. We were shopping for several appliances for a rental property and honestly didn’t even know where to start. Josh took the time to walk us through our options, break everything down in a way that was easy to understand, and give us all the information we needed to feel confident and completely satisfied with our purchases today. He was knowledgeable, patient, and genuinely helpful throughout the entire process. Customer service like this makes such a difference, and Josh is truly an asset to the store. We really appreciate all of his help and highly recommend working with him! ⭐️⭐️⭐️⭐️⭐️

Always reliable place to get your electronics!

We had an extremely negative experience with an Open Box TV. After careful review of the product online, we purchased a Open Box TV listed in Good condition, but upon unpackaging it at home we found it was missing the power cord and remote, contrary to how Best Buy listed the item. Best buy has gradients of "open box" including Excellent, Good and Fair. That classification is created by the people at the store, and they were not honest, and it has now significantly inconvenienced us as we don't live near that store. According to BB's website, Fair can be missing essential components; Good is only missing non-essential components. The TV we bought was listed as Good but clearly should have been listed as "Fair" due to the missing power cord and remote. After a long discussion with Best Buy customer service, they insist the power cord and remote for the TV are "non-essential components." Go figure. Now we've incurred all the inconvenience of driving and picking up, and the only recourse they offer is that we return it. They rejected my proposal that they just charge me for the "fair" condition.

Everyone was helpful! Online stock was accurate to in store stock.