Best Buy Aventura

The service at Geek Squad was so slow that, by comparison, it felt like a McDonald’s in North Korea would have better customer service. When we arrived at the store, there were two cashiers and, apparently, a manager talking. We asked them for some information, and they were polite, helpful, and answered all of our questions. However, once we got to the Geek Squad area, the experience was completely different. We waited for about 30 minutes without anyone acknowledging us, asking what we needed, or even starting the appointment process. We were simply told to sit down and wait, with no communication at all. It was a complete waste of time. It’s difficult to understand how, with so many employees present, the service could be so inefficient. I believe the owner or management should take a closer look at how the team is organized and managed to ensure customers receive the level of service the company is expected to provide.

Ok

The lack of a person to speak to over the phone made dealing with an error on Bestbuy's behalf much harder to deal with. In the end, the human beings at the store were able to help us infinitely better than their AI phone rep.

I used this store when I don't like risking on purchasing something online and get my stuff mishandled during shipping. Insurance on items? If you purchase it, it supposed to work. I don't want something delivered, it's broken, and now, you have to message them back and prove them that you're not the one who broke the one they delivered. I ain't ordering an e scooter online and get it shipped. I would rather get the item physically in a store and have it on my hands on the same day. Store pricing? They usually double the price of an item in comparison to shopping online, like Amazon. They're selling a microsd card 64gb in store for $50 to $60. In Amazon, you can get two microsd card 128gb for the same price. So, the question is: would you want to get your items on the same day in the store with an increase price or risk buying something online and it's cheaper?