Best Buy Aventura

Excelente

I got an attitude from the Samsung tech there and almost no help

I can’t say anything specific about AT&T as a company, but I can say truly terrible things about the employees they hire. During my first visit, they wasted four hours of my time trying to open a business account, transfer my phone number from another carrier, and add eight iPads to my business account. After four hours, nothing was accomplished. I eventually had to leave because I was exhausted from waiting and dealing with such extreme unprofessionalism. What made the situation even worse was the staff’s behavior. At different points, the entire team would leave together to eat, leaving me alone in the store. They spent long periods eating during working hours instead of handling my case. A few days later, I went to a different AT&T office hoping the issue would finally be resolved. Instead, I faced a new problem. The employees repeatedly tried to access my account but kept asking me for my Social Security number, even though I clearly showed them that a business account had already been created under my company name. For some reason, they never asked for my company’s EIN, which is the correct identifier for a business account. The fact that they kept requesting a Social Security number shows a serious lack of understanding of how business accounts work. Overall, this experience was extremely frustrating and made it clear that the issue is not bad luck with one location, but a systemic lack of training and professionalism when it comes to handling business customers.

Today is the day after Christmas and I decided to go pick up my Christmas gift from Best Buy in Aventura. I have work today, so since I wouldn't be able to come later in the day, I came when it opened. The order was not prepared yet, so I decided to grab the item and bring it to the pick up area. when I was trying to explain to the associate at the desk named Nai, she completely interrupted me while I was speaking and told me just because you bring the item to the desk before we have it prepared. Doesn't mean your order will be ready. You're gonna have to await the whole time. So with that being said, I will never be coming to this Best Buy ever again because the customer service is completely out the door thank you.