Un desorden todo, la atención de la mayoría de las personas poco profesional, la mayoría de las cosas que están en venta no tienen stock y si queres algún modelo en especial tenes que comprarlo y esperarlo 4 días, pero si lo compras por internet te llega en 2 días, las ofertas no son muy atractivas y nuevamente la atención de los vendedores mucho que desear!
The service at Geek Squad was so slow that, by comparison, it felt like a McDonald’s in North Korea would have better customer service.
When we arrived at the store, there were two cashiers and, apparently, a manager talking. We asked them for some information, and they were polite, helpful, and answered all of our questions.
However, once we got to the Geek Squad area, the experience was completely different. We waited for about 30 minutes without anyone acknowledging us, asking what we needed, or even starting the appointment process. We were simply told to sit down and wait, with no communication at all.
It was a complete waste of time. It’s difficult to understand how, with so many employees present, the service could be so inefficient. I believe the owner or management should take a closer look at how the team is organized and managed to ensure customers receive the level of service the company is expected to provide.
Response from Best Buy
June 27, 2026
Hello,
Thanks for taking the time to leave a review. It can be frustrating when an appointment doesn't start on time, so we appreciate this feedback. If you'd like to formally document your review, please send us a message on social media. Please include Google Review 178905 in your message.
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