I went there 2 days in a row. Both days I waited for over an hour to be helped and then they rushed through the time with me, weren’t helpful in my selection, and then the guy helping me couldn’t even check me out in one of the open registers, he made me go back into a 25 minute line to make the purchase. Horrible experience and massive waste of time.
I'm rating gueek squad ... They didn't fix my computer.told me a bunch of bs .still wanted to charge me . I'm still fighting for my money back.
Computer was returned with advice that hardware needed replacement and they do not have the tools .
After the computer was returned I called a friend and he fixed it in 5 min via phone ... 😂
So ...yeap ...I'll never go back
Response from Best Buy
January 27, 2025
Hello, Jessy,
We certainly understand how you are feeling after not getting the assistance you needed after dropping your device off with the Geek Squad. We would be happy to connect with you and look further into these concerns. Please feel free to send us a private message via social media. Make sure you include your Google review in your message: #64733556.
Unprofessional and with no knowledge of what they are selling
Response from Best Buy
January 26, 2025
Hello, Dave,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64733472. We look forward to hearing from you.
Sincerely,
^Deysha
Good service if you want to change phones, unlocked ones, they transfer all your data here and very good