I had an appointment to fix my computer and I arrive on point and everything went very smooth. The guy who actually helped me out was very professional, even though he was a little bit too serious. He gave me good advice and he helped me on time.
Worst customer service EVER...waiting to get attended for more than 20min with Plenty of personal doing NOTHING!! Like that, no wonder this business will loose against online retailers!
Response from Best Buy
April 18, 2025
Hello,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please send us a private message or DM providing your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 65054670.
Kind regards,
^Aaron
Worst place to get anything repaired , left my pc on Sunday paid extra for the membership to get it ready faster and I had to go in for a return due to them not touching my pc for over 5 days made an appointment twice and still had to wait over an hour for service , this place is horrible no employees care and they don’t even acknowledge you while you wait . Horrible !
Response from Best Buy
April 17, 2025
Hey there.
Thank you for your review, Berto. We are saddened to hear that you had a negative experience with us. This is not the kind of experience we want our customers to have at our locations. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65051144.
Kindest Regards,
^Vanessa