Best Buy Aventura

Excelente atención brindada por Gloria Lawrence en store 558 de Aventura

Buen precio

I ordered a refrigerator from Best Buy and waited 3 weeks for the delivery. I even took a day off specifically to be home for it. On the day of delivery, I received a message saying the driver would arrive around 1:00 PM. I was waiting outside by the building, and there is no way I would have missed a large delivery truck. At 1:12 PM, after nobody showed up, I called Best Buy and was told that the driver had already left because he supposedly could not reach me. Later, a supervisor told me a completely different story — that the driver had actually waited until 1:18 PM before leaving. That makes absolutely no sense because I had already called at 1:12 PM and was told the driver was gone. The explanations simply do not match. I was then offered only to reschedule the delivery. I asked to speak with a supervisor, but at first I was told the supervisor was “busy” and could not speak with me. Only after I asked whether I was correctly understanding that the manager simply did not want to speak with a customer did they finally transfer me. The supervisor promised to call me back before the end of the day. It is now evening, and of course, nobody has called. After waiting 3 weeks, taking a day off work, receiving conflicting explanations, and getting absolutely no real help from management, I am extremely disappointed with the level of customer service. This will be my last purchase from Best Buy. I will be taking my business to their competitors from now on.

Muito bom