Best Buy Aventura

Looks old not very well stocked nor organized

Very disappointing experience with the sales manager, Eric, at the Best Buy in Aventura, Florida, on August 9, 2026. I was interested in purchasing an open-box Kenwood radio and initially spoke directly with Eric, who was the sales manager working that day. He sent me to another employee to scan the item and get the open-box price. After seeing the price, I asked if I could speak with Eric again to see if there was any additional flexibility because of the item’s condition. I was told he was busy, which I understood, so I waited. After quite a while, he still hadn’t come over. I eventually had to walk around the store, go to customer service, and ask for him again. Then I waited even longer and essentially had to track him down myself just to have a simple conversation about an item I was trying to purchase. When I finally spoke with Eric, I asked if we could open the box so I could inspect the condition and whether he could do better than the additional 10% discount being offered. I wasn’t demanding a discount. I was simply trying to negotiate the price of an open-box item marked in “Fair” condition with scratches, dents, and residue. Eric immediately told me they couldn’t do more than 10%. I explained that I’ve shopped at Best Buy for a long time and had seen flexibility with open-box items before, and I asked if he could possibly do 20%. Again, this was simply a negotiation. He was free to say no. What bothered me was his attitude. When I told him I still wanted to open the box and inspect the radio, he responded that he was busy with customers. I actually had to ask him, “Am I not a customer?” He then said something along the lines of “Well, you don’t want it” and put the box back behind the shelf, even though I had specifically told him I wanted to inspect it and was considering buying it. When I again told him I wanted to see the radio, he grabbed the box with an obvious attitude. I ultimately bought the radio anyway, so clearly I was a serious customer who was there intending to make a purchase. My complaint isn’t that Eric wouldn’t give me the discount I requested. A manager has every right to say no. My complaint is how I was treated. There was no reason I should have had to repeatedly wait, walk around the store looking for a manager, and then be treated as though I was inconveniencing him when I finally got his attention. I’ve been a Best Buy customer for years. I don’t expect a manager to agree to every request, but I do expect basic courtesy and professionalism especially from someone in a management position. The other employees who assisted me were fine. My issue is specifically with Eric, the sales manager working on August 9, 2026, and the dismissive and unnecessarily rude way he handled a paying customer. Very disappointing customer service from management at this location.

I had a great experience at the Best Buy. For starters, I wanted to buy a new camera and also traded my old one in. Antonio in the camera department was able to give me sound and thorough advice about what camera I should upgrade to based on my needs. To trade in, this is process is done at the customer service desk or “geek squad” area. Derek, who assisted me was very kind and I was able to get a whopping $42.75. I purchased the Sony a 6000 afterwards with my credit. Although the trade-in process is very sketchy, as in, they ask you for your weight all the information on your ID and even take fingerprints. I can understand why, but it does seem very extensive. Regardless they were great!

Poca atención!!