Best Buy Aventura

This store is genuinely the worst. Run from it!!! I’ve unfortunately had multiple frustrating experiences with this Best Buy location, and this most recent one was completely unacceptable. I purchased an Oura Ring directly through the Oura website for pickup at this store, expecting a brand new product. When I received it, I immediately noticed that the seal had already been broken. I brought it straight back to customer service while still inside the store and explained that I was not comfortable accepting an opened product. Instead of replacing it, I was told that everything “looked fine” inside and was actually encouraged to keep it. When I tried setting it up in the store, I discovered the ring was completely dead. New Oura Rings are supposed to come with a partial charge, so between the broken seal and dead battery, it strongly appeared that I had been given a returned or previously opened product instead of a new one. I requested an exchange immediately (I had never even left the store), but was refused and told the only option was a refund. It has now been 22 days, and I still have not received my money back. So I’m left with no product and no refund for something that was supposed to be a birthday gift from my sister. To make matters worse, I’ve spent time calling customer support trying to get this resolved, only to be bounced back and forth between companies. Best Buy tells me it’s Oura’s problem, and Oura tells me it’s Best Buy’s problem. Meanwhile, I’m the one stuck without my money or the product I paid for. What’s most concerning is that if I hadn’t known that Oura packaging comes sealed and partially charged, I could have easily been misled into accepting what appears to be a used or returned product sold as new. That is completely unacceptable. This is also not my first bad pickup experience at this location. I previously had a nightmare trying to pick up a Dyson Airwrap here as well. At this point, there seems to be a serious issue with how pickups are handled at this store. Really disappointing experience overall.

I was at the Best Buy at base Biscayne Boulevard. My sales person was Joshua. We bought a coffee machine. He was so helpful. He had so much patience. I was asking him so many questions and he was very polite Young man, we need more people like him thank you Joshua for the great service you provided. 21035 Biscayne Blvd.

Jorge was incredibly helpful and provided amazing customer service. We returned a printer we had purchased during a sale and accidentally selected store credit, thinking the replacement would still be covered at the sale price. Jorge quickly resolved the issue and made sure we were able to get the replacement for the original sale price. Really appreciate his professionalism and kindness! Ur da goat Jorge!!

Worst expirience ever.. don’t go to this store