Abdukarim S
September 11, 2026
Waited 20+ minutes just to get help. I came to buy 4 laptops, around 2k each. I bought one first while waiting for confirmation that we needed 3 more. When I came back to get the other 3, they told me there’s a limit of one laptop per person.
Instead, they kept pushing me to open a business account and apply for a credit card, neither of which I need. I was literally ready to spend around 8000$+ and couldn’t simply buy the laptops. Very frustrating experience.
Response from Best Buy
September 11, 2026
Hello Abdukarim,
Thank you for sharing your experience. We would be frustrated if that happened to us. It sounds like you did everything you could. We understand your frustration after waiting more than 20 minutes for assistance, purchasing one laptop while confirming your needs, and then being unable to purchase additional laptops due to a quantity limit when you were prepared to make a substantial purchase. We also understand your concerns about being directed toward other products and services that did not meet your needs. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #220952 privately.
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viviana w
September 10, 2026
joe and salo are the best so happy woth service
Jorge was great. I didn’t know anything about anything and he was so helpful and patient helping me find the right camera and laptop for me so shoutout to him!
Gloria was extremely helpful. Great customer service.