I appreciate that Best Buy has great products and great customer service, but their prices are slightly and sometimes significantly higher than other stores. Therefore, I have to shop according to my pocket. Great store, but do price comparisons before you buy.
First of all, I would like to thank upper management, especially Mr. Scott, who resolved the issue in just 5 days, something that the store managers (Steve, Oleg, Matt, etc.) had not been able to fix for 6 months.
I purchased a phone with technical issues last year, November, and I only received my refund today, after 6 months. I was not the only one facing issues with this store. There were other customers dealing with similar problems, and I saw some of them almost every week, we practically became friends because of how often we ran into each other.
Please be careful, pay attention and double-check everything before doing business with this store.
Response from Best Buy
April 11, 2026
Hello!
We appreciate you taking the time to post this review. Your feedback is vital in helping us improve our services.
To ensure your concerns are properly addressed and documented, please feel free to send us a DM or private message on Facebook: (https://bby.me/x0Kk8l), Instagram: (https://bby.me/zvw0ZC), or Twitter: (@BestBuySupport). Be sure to mention your Google review 140692 in the details.
Love Best buy one of the best electronic dealers that you can still go to
Creo que todas estas cosas estas cosas las puedes comprar en Amazon en internet