Best Buy Aventura

I got an item online and drove here 25 minute drive from Miami Beach , they actually didn’t have the item on stock so I asked to speak with the manager because yesterday was the same in Miami Beach location so I was charged twice and still don’t have what I need , now I was really mad as you would understand but manager stepped up and came with 60 dollars store credit for the inconvenience and that feels appreciated as a costumer !!

What a great experience on a last minute trip to BestBuy. I spoke with Armani about an experience I had during my last visit, he apologized for it and helped me get everything I needed during this trip. Our cashier Gloria was very warm and welcoming, make us feel right at home. She has such a great personality that I will be looking for her next time I stop by.

Terrible experience due entirely to poor management decisions. This review is specifically about the manager of this store, whose handling of our situation was completely unacceptable. We came to this location to resolve a fulfillment error: we ordered a DJI stabilizer and AirPods, but received a television instead. This was clearly not our mistake. From the start, the manager refused to take ownership of the issue or even attempt a reasonable solution. Despite having all the information and knowing the error originated from Best Buy’s fulfillment process, the manager repeatedly insisted that nothing could be done at this store — no refund, no alternative, no escalation. Instead, we were told we had to travel to another Best Buy 40 minutes away, while we were on vacation. This was not a policy issue — it was a management decision. The manager showed zero empathy, zero accountability, and made no effort to resolve the problem internally or contact corporate support. As a direct result of the manager’s refusal to act, we lost nearly four hours of our vacation time. What makes this even worse is that once we arrived at the second Best Buy location, the issue was resolved without any problem. This clearly proves that the situation could have been handled here, but the manager chose not to. This store’s failure was not caused by systems or rules, but by poor leadership and an unwillingness to help customers. Best Buy should seriously review the management at this location, as this experience reflects extremely badly on the brand.

Drove for an hour to get to this shop as there was a TV that I wanted to buy. When I asked if I could see it playing a video (it was off), I was told that they couldn’t be turned on and they didn’t even try to help or show me any alternatives. Very poor customer service