Best Buy Aventura

Absolutely unacceptable experience with Best Buy Geek Squad. I booked a same-day AppleCare screen repair and showed up 15 minutes early. The department was disorganized and understaffed, with no sense of urgency or structure. After waiting, a very young employee (clearly inexperienced) finally called me over and immediately told me I’d need to ship my phone to Apple. That directly contradicted the same-day repair I scheduled. When I corrected him, he casually said it was fine and that they’d “just run diagnostics,” which would take about 10 minutes. That was not true. After waiting, another employee came out — a guy with long dreadlock-style hair who very clearly looked like he would rather be anywhere else than doing his job. I asked him a straightforward question: do you have the replacement screen needed to fix my phone today? He gave a vague non-answer (“I have a lot of parts”) and when I asked again for a clear yes or no, he ignored me completely. More time passed, and after over 30 minutes, I was finally told that their diagnostics system was down and had been down since the night before — meaning they never had the ability to complete my repair in the first place. I was then told to come back another day. When I asked why this wasn’t disclosed when I walked in — or before wasting my time — the response I received was rude and dismissive, not apologetic. This wasn’t a technical issue — it was poor communication, poor attitude, and poor management. If a system is down, customers should be told immediately. If staff don’t know how same-day AppleCare works, they shouldn’t be scheduling it. And if employees can’t be bothered to answer basic questions, they shouldn’t be customer-facing. Complete waste of time. I will not be returning to this Geek Squad location.

Excelente

We purchased a new TV at Best Buy Aventura. Saulo helped us choose the right TV and scheduled the delivery. He was very friendly, professional, and knowledgeable. The whole experience was smooth and pleasant thanks to his help.

Poor customer service.