Best Buy Aventura

I placed an order at the Best Buy Aventura store on December 1st for an Oura Ring with store pickup. As of today (over two weeks later), the order is still marked as “delayed” with no clear timeline or resolution. What’s most disappointing is not just the delay, but the customer service experience. Both in-store and over-the-phone support have been unhelpful and inconsistent. Instead of working to fulfill the order or honor the original purchase, I was repeatedly encouraged to cancel my order and repurchase the same item in-store at a significantly higher price. I did everything correctly as a customer and paid in full. The delay is clearly not my fault, yet the proposed “solution” puts the burden and extra cost on me. I expected better communication, transparency, and accountability from a company like Best Buy. I hope management reviews how delayed orders are handled and how customers are treated when inventory or fulfillment issues arise, because this experience has been very frustrating and disappointing.

From start to finish fantastic service, people finding us, people helping us with great experience in detail and getting us in and out with a new phone, phone cover and all the whos-i-what-sis in reasonable time with great service!

Tv installed too high, and when I asked to move down the guy said that’s dumb to do 30 more minutes of work for 4 inches so I felt super uncomfortable. He said it’s fine there and basically made me feel like he didn’t want to be there anymore then the 10 minutes he was there. It was $180 to install and when I called Best Buy they said after an hour of trying to get it moved, “ too bad it’s already installed and we can’t move it or refund you”. Don’t ever purchase Best Buy install, the workers make you feel like they just don’t want to be there more than 5 minutes. Best but customer service has definitely gone down and I would not recommend just for that reason now. A day later and Best Buy is sending geek squad out to fix the issue tomorrow, once it is complete I will give an update but I do appreciate that they are working on making it right. Thanks Update: Best Buy cancelled installation today after I called and saw my 4 hour time winDow was not there anymore. No call or nothing so I would have waisted another day waiting if I did not call. However, when I called they rescheduled for the 22nd, so now I will update on the 22nd but to say the least Installation is a nightmare with Best Buy so far and don’t ever recommend doing it with them.

This is, without a doubt, the worst Best Buy I’ve ever been to. It’s completely disorganized and chaotic. When you arrive, there are three employees at the entrance, but when you actually try to buy something, the problems begin. No one wants to take responsibility. They pass you from one person to another, disappear, and in the end you’re left waiting for over an hour for a product that is locked behind a gate. Customer service here is horrible: inefficient, disorganized, and very unprofessional. A frustrating experience from start to finish. I do not recommend this place at all.