Dominique E
November 18, 2024
A big thank you to ANA in Geek Squad and CJ (Jay) in the Laptops and Windows Surface section!
Ana was incredibly helpful in addressing my concerns with such grace and charisma—I truly appreciated her warm and kind spirit. CJ was equally amazing, showing incredible patience while helping me find a better option for my flimsy keyboard. When I inquired about headphones, he provided all the necessary details and made sure I never felt rushed to make a decision.
Thank you both for your outstanding assistance!
Fernando M
November 14, 2024
I think that the cashier who can't tell the difference between the number 8 and the letter H when asked for the phone number really has a problem! Because as far as everyone knows, there are no letters in phone numbers! No one is obliged to understand a foreigner's pronunciation, but to understand this you don't have to think too much.
Response from Best Buy
November 15, 2024
Hello, Fernando,
Thank you for sharing you're experience. I can understand that any confusion can be difficult. We would like to hear more about your experience if you would like to share with us any concerns you may have. Please reach out to us on any of our Social media Profiles below with Review 64428221 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Customer service was actually a joke, for being an authorized apple product carrier not a single employee seemed to know or help about anything. Seems like management has fallen off, DO NOT come to this Best Buy if you don’t want to rip your hair out.
Response from Best Buy
November 09, 2024
Hi, Nico,
Thank you for taking the time to share this review with us, although we hate to hear your recent in-store experience was far from a positive one. We would be happy to ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64405483. We look forward to hearing from you!
Regards,
^Katie
Customer Service here was mediocre. The main benefit was that the Geek Squad referred me to a good repair store that helped me with my mobile device.