Best Buy Boca Raton

The most incompetent team of people you’ve ever met. DO NOT waste a penny buying any sort of electronic item from them - especially something that has to be installed. The whole process is incredibly mismanaged, they’ll string you along, make up lies due to their own mistakes, don’t warn you that they outsource a 3rd party outside of geek squad to do installs, etc etc. The list goes on. They happily sold us a 115” tv and were unable to 1) successfully deliver it because they couldn’t find it, didn’t have a big enough truck - oh and they aren’t allowed to bring it up stairs. Without going into too much detail about the amount of hours spent on the phone trying to get all of this rectified - I think it’s important to highlight that men with nasty attitudes (in an unmarked van, wearing shirts for a different company), showed up to hang up an almost 200lb tv in our brand new home. They refused to install other elements from our purchase, and would only ensure the surge protector was working properly if we tipped them… then proceeded to note that the job was completely done so it didn’t get flagged. Come to find out that they didn’t even mount the bracket on the wall all the way - FOR A 115” TV! Our sales person had so many issues with the internal team and management and tried his hardest to rectify things, but they decided to fire him instead of taking accountability for our experience and for at least 10 other people who dealt with the same thing. And guess what? We STILL have not heard from one store manager, regional manager or anyone in corporate. We have had to spend so much time and money dealing with their issues. This store shouldn’t even be allowed to be open. It’s a sad excuse for retail- it’s not kept up well or stocked. Team members stand around talking and don’t acknowledge customers. Stay away. Edited - forgot to add that around the same time we also ordered a fridge and that was a whole other issue. They tried scheduling a delivery for an item that wound up being on back order, but we found out at the last minute. Once we got that figured out, another outsourced delivery team brought our fridge which they wound up breaking off a piece off the front. We were told they notified Best Buy and they would be reaching out directly to address. Still no word. Note to corporate - I think it’s time to clear house and fire the entire management team. If you want to keep doors open and not end up like every other big box store, you better step your game up.

Loja de eletrônicos muito famosa nós EUA, lá vc encontra grande variedade de produtos

I purchased an item on the website last night and went to pick it up today, expecting a quick and straightforward process. However, when I arrived, I was informed that there was a verification hold on my order and that I needed to wait for a call from their security department. I spent about 20 minutes walking around the store waiting for the call. When it finally came through, the call dropped three separate times due to poor cell service inside the store, forcing me to go sit in my car just to call them back and complete the verification. After the verification was completed, I was told to return to the pickup counter. When I did, I was informed that I needed to wait another 10–15 minutes while their system processed the order. I walked around the store again and returned after roughly 20 minutes, only to be told that the order still was not ready and that they could not provide any estimate of when it would be. At that point, after spending an hour attempting to pick up an item I had already paid for, I decided to leave. This experience suggests there are significant issues with the online order pickup system. I have never encountered such a complicated and inefficient process at any other retailer, and based on this experience, I will not be purchasing online from Best Buy again

Worst place ever . Had a medical emergency where I had to stay away for a month taking care of my ill mother . Came back and tried returning a brand new laptop that did not work for my kid school ( never even used the computer ) because it had passed a week of the returning window, they wouldn’t take it … even tho I tried showing them the medical paper work …. Disgusting by this place and