Very disappointing experience at this Best Buy, I waited over 30 minutes to get assistance in the TV section, I even asked an employee near the front of the store for help, and I was told that no one was available to assist in that department, He said I would have to wait until someone finished helping customers in another section, with no estimate of how long the wait would be. After waiting and receiving no assistance, I left without making my purchase. Customer service needs significant improvement.
Honestly, manager needs to get employees on task more. There was many people waiting to be assisted meanwhile employees are all crowded talking and laughing at the front of the store where they cannot be seen by customers. There is only like 2 competent workers that actually asked if i needed help and one of them was the manager…I even tried going up to many employees asking for help and they didint even redirect me to someone i can talk to, they would just say that’s not their area and walk away…so weird that i have to wait 15 minutes to even just be talked to.