Best Buy Boca Raton

I am beyond frustrated with the experience I have had with Best Buy and their protection plan service. About two years ago, I purchased a KitchenAid double oven from this Best Buy and paid extra for a 5-year protection plan because I believed it would provide support if something went wrong. Unfortunately, both ovens stopped working over a month ago, and I have still not received a resolution. I am currently pregnant and have a toddler son, and being without a working oven for more than a month has created a significant hardship for my family. We rely on our kitchen every day, and what should have been a straightforward warranty claim has turned into an exhausting and stressful ordeal. The store where I purchased the appliance told me there was nothing they could do to help. When I called corporate customer service, I could not get anyone in America on the phone and I was given inaccurate and conflicting information, including being told there was another warranty on the appliance that does not exist. I have spent countless hours trying to get answers, only to be transferred between departments and left with no meaningful assistance. What is most disappointing is that I specifically paid for the protection plan to avoid exactly this situation. Instead of receiving support when I needed it most, I have been left without a functioning appliance for over a month and with no clear resolution in sight. Best Buy has completely failed to stand behind the service it sold me. If a customer can spend thousands of dollars on an appliance and an extended warranty and still be left without a working product for over a month, then the value of that protection plan is highly questionable. I hope someone in Best Buy’s executive customer relations department takes this complaint seriously because the level of customer service I have received has been unacceptable. I would strongly caution anyone considering purchasing a major appliance and protection plan from Best Buy to carefully consider whether the company will actually support you when you need help.

Absolute mess of a store. There was no help and after I asked for help many employees stood around, and I waited far too long. My protection plan was not honored ethically and the store is a shambles with a total lack thereof concerning customer service. This store repels customers. The manager doesn’t know what he’s doing. I used to run a Best Buy.

Buyer beware! BestBuy.com sells products from third-party sellers, and it's not always obvious. I trusted the Best Buy name, but when I needed to return an appliance, Best Buy refused because it wasn't sold directly by them. The third-party seller was terrible to deal with, and now I'm stuck with an appliance I can't use. To make matters worse, a Boca Raton store employee told me that becoming a member would give me a 60-day return window. That did not apply to this purchase.

I found what i was looking for. Thank you Juli, great customer service!