Best Buy Boca Raton

I had an outstanding experience with Gavino at Best Buy! I came in to buy a computer for my Daughter. Even though I wasn’t ready to purchase a computer that day, he took the time to answer all of my questions without making me feel pressured. Instead of trying to push a sale, he recommended that I join the Best Buy Membership so I could take advantage of additional deals and save money when I was ready to buy. His honesty, knowledge, and genuine desire to help completely won me over. I ended up purchasing the membership because I know I’ll be coming back to Best Buy for my technology needs, and I’ll be asking specifically for Gavino every time. I’ve worked with a lot of salespeople over the years, and I can honestly say Gavino is one of the best I’ve ever encountered. He’s professional, patient, incredibly knowledgeable, and truly puts the customer’s needs first. Best Buy is fortunate to have someone like him on their team. Thank you, Gavino, for making what could have been an overwhelming experience so easy and enjoyable!

I purchased an Apple Watch. My salesperson Remi helped me assemble and set it up for me. If it wasn’t for him I wouldn’t have purchased it. Great store with great employees.

We had gone to Best Buy several times, both this location and another one, and although we were almost certain about what we wanted to purchase, we just weren't receiving the level of customer service we were hoping for. That completely changed when we met Victor. Not only was Victor incredibly knowledgeable about everything I was purchasing, but he was also genuinely kind, patient, and attentive. He took the time to explain the products, answered all of our questions, and made sure we understood everything we needed for our purchases. His recommendations gave me a much clearer understanding of my list and even helped me find additional items that ended up being exactly what I needed. What stood out the most was how much he genuinely cared. My family and I were all shopping for different things, and throughout the multiple trips we made, Victor was always quick to step in and help however he could. He never made us feel rushed and consistently went above and beyond to make sure we had the best experience possible. I don't know Victor personally, but it's easy to tell that he has a genuinely kind heart. He is the reason we chose to make our purchases at Best Buy. Employees like him are hard to find and truly represent what outstanding customer service should look like.

Went to the store in Boca, to purchase a new cellphone, but could not get anyone to assist me despite asking at the desk twice for some advice and assistance.They said someone would come help. Waited a full 20 minutes before I approached the desk again asking if they want a sale or not?. They eventually directed someone who was obviously inexperienced in the phone section of the store and could not give much advice or assistance at all. Others in Best Buy uniforms were walking around the till and entrance areas but not one approached the customer asking if I needed some help . I think I’ll seek my purchase elsewhere. Very poor service indeed .