Best Buy Boca Raton

Title: Absolutely unacceptable experience — lost laptop, no replacement, no real help I had an absolutely terrible experience with Best Buy and I am extremely disappointed with the way this situation was handled. First, my laptop delivery was delayed. Then FedEx marked the package as delivered, but the laptop was nowhere to be found. I checked the package room, lockers, storage area, mailbox, and outside my home, and it was not there. When I contacted Best Buy, the customer service was completely unhelpful. Instead of taking responsibility and helping me receive the laptop I paid for, I was told that I have to wait while FedEx investigates. Best Buy would not send me a replacement, would not offer me an equivalent laptop, and did not provide any useful solution. Their only option was to possibly issue a refund after the investigation, and then I may have to wait up to another two weeks for the money to return to my account. So I am left without the laptop, without my money, and without any immediate solution, even though I did nothing wrong. I purchased this laptop because I urgently needed it. It is completely unreasonable that a customer should have to wait weeks to get their money back after a high-value package disappears during delivery. Best Buy chose the shipping company, but I am the one paying the price for their failure. The most frustrating part is that no one offered meaningful compensation, expedited assistance, a replacement, store credit, or even a sincere attempt to resolve the problem. I expected much better from a company as large as Best Buy. This has been one of the worst customer service experiences I have ever had. I no longer trust Best Buy’s delivery service, and I will seriously reconsider purchasing anything expensive from them again. I would like a manager or corporate representative to contact me and provide a real resolution, not simply tell me to wait several weeks without my laptop or my money.

Brian was kind enough to help me customize and pick out my pair of Meta Ray-Ban’s and I really appreciated his help. It is in Google reviews. The Best Buy at 205 40 State Rd. 7 N. Boca Raton, Florida

Atendimento otimo

I asked them to add new thermal paste to my laptop and clean out the inside (gaming laptop) because I was having frequent crashes with multiple games. I called after checking in my device to be certain they would repaste my CPU and GPU, the person on the other end assured me they would “add a note.” I waited 4 days before getting my device back. In that time, all they did was update my graphics driver and delete 12 “threats” from my drive. They neglected to tell me that they couldn’t repaste my device until after I had waited the 4 days, on account that the store, “wasn’t allowed,” to take apart my device in order to complete the task. The games in question continue to crash after the maintenance was complete. A total waste of both time and money. Unless you are incapable of simple maintenance, I wouldn’t recommend spending money on the geeksquad, whose name drastically oversells their capabilities. edit: Gadget Medics in the mission bay plaza actually did the repair I needed and charged me half the price that best buy did. I’m only going there from now on.