I went in to go look for a gaming system. I met JD who helped me through the whole process mind you very professional and helpful. Best Buy needs to have more people like this! I recommend he gets a raise and bump up in the ranks of management soon. Thank you, JD for all your help and I will be having other gamers come in to buy products.
Absolutely horrible service from Geek Squad at Best Buy in Boynton Beach.
I paid $191 for a TV mounting service, and they never showed up — two days in a row. The first day I had to call them myself, and they told me there was a 'glitch in the system,' so I rescheduled. The second day, nothing again — and when I called, they told me they didn't even have my service in the system.
So I paid almost $200, got two installation dates, and waited at home both days, and nobody ever came. No call, no update, nothing. I had to chase them both times just to find out there was a problem. I will never book an installation service with them again.
Response from Best Buy
October 23, 2026
Hello, Vina,
Thank you for taking time out of your day to share your feedback. Having your service team not show for an installation would be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/f9lO68), Twitter/X (https://bby.me/DLOghM), or Instagram (https://bby.me/OAkakG). Please reference Google Review, #242415.
Amanda “Mandy” at Best Buy is always amazing! She handles the crazy card crowds with patience and a great attitude. Super friendly, helpful, and always makes the transaction smooth. Great customer service!
Our thanks go to Best Buy electronic dept representative Alex for doing an excellent job in our laptop purchase. His presentation and attentive details were far beyond the call of duty!. Thank you Alex!