Best Buy Boynton Beach

We had placed an order for security cameras to be installed at our home near Boynton Beach and made a special trip to Florida specifically for this to happen. Purchased via the telephone at Best Buy with an installation date of Tuesday September 2nd. We patiently waited at our home for the installation team to arrive and when it became late morning we were notified finally by the installation team that they were not going to be able to make it, they would be able to come by around 5:45 pm that evening. Later that afternoon, we were notified that they were not coming on Tuesday, they would be over on Thursday for installation, OK, we are easy to work with, however, we have a schedule, we are here for two weeks, we are physicians and we work from home when we can, and we plan our schedule around what we have been told by these installers. We were later notified that Thursday would not work, the installation would happen on Saturday September 6th, between 7 am and 11 am, we woke up early intentionally for these people to show up, at 10:30, it is obvious no installers here, no show, we called Best Buy at this point and cancelled the order. We are fed up with the game we are playing with these people. What kind of service is this? What kind of sub contractors are Best Buy hiring? We paid nearly $1900.00 for a security package and cannot trust anyone to even show up to install them at our home. I realize that these folks have a job to do, so do we. We get an hourly wage when we work as well, placing our lives on hold while waiting for Best Buy representatives that never show up costs us greatly when we cannot work. Not hearing from these unreliable individuals and being promised a service that never comes to fruition is frustrating and costly for us as well. After cancelling today, we received a call from the installers, they are on their way. Too late. We are done with you. Now Best Buy is trying to tell us that we owe $600.00 for another charge? We already cancelled earlier today. How many times must we call to cancel? How many cancellation calls does it take to cancel an order? Thank God for Credit Card orders, that can be cancelled for the no service that we do not get. We are not only physicians, my spouse is an attorney as well. We will not pay any monies for the poor service we received from your company or your sub contractors. I am sorely disappointed in Best Buy for employing such unreliable subcontractors who care so little for the company that they represent and for the customers that they serve. The worst business is no business, and the people that you hire represent your company. Your representatives are a poor representation of your company. So sorry that this is the way that this transaction has ended but I am so grateful that my spouse spoke to your representatives on the phone and not me, I would not have been nearly as polite and kind. Let me reiterate, we will not pay one penny for a service we did not receive from your company, if anything, Best Buy owes us for all you have put us thru waiting, time off work, and the time we spent traveling here for this installation. Rhonda Goldman

Meh

Salespeople know NOTHING

I have ordered 2 TVs from this location. The first one was delivered by an independent contractor who took a picture of the box on my porch and proceeded to load it back in his car and drive away. documented by my neighbors cameras. I reported the incident to BB and received a replacement TV. Never another mention of the theft. Today my 70 inch TV ordered for the start of football season shows up with a cracked screen. I call and they tell me it hasn’t been delivered yet even though it’s sitting in my living room. Told me to call back after midnight when their records are updated. Amazon from now on.