Diego was amazing great kid patient kind explains everything and detail oriented
Kevin greeted us and was very helpful
We left with a laptop thanks Diego
Clean organized store. Very helpful sales people.
Good experience, but atentikn of kne of the employees was not good. Have to almost run across the store to ask anything.
Vincent F
October 08, 2026
Purchased a Simo Solis 5G Pro hotspot from here because hotel I'm staying in has very poor wifi (<10mbps), hotspot worked great for 2 days then started having intermittent connection issues. Went through customer support for Simo to get it resolved and was unable to, went to return it to Best Buy and they said it has to be within 14 days of purchase because its an activatable item (even though I never had to activate anything to use it), and refused a return on a faulty device despite the circumstances. I work 60-70 hours per week in construction and unfortunately didn't have the time to get over to Best Buy sooner, however at no point during the purchasing process was I informed that I only had 14 days to return it, otherwise I would have made the time to do so. They also refused and exchange or store credit, so they effectively just stole $400 from me.
I threw it in the trash on my way out the door and will never spend another dime at Best Buy and would highly advise anyone else to do the same. Shameful corporate practices and greed. If I could give them 0 stars I would.
Response from Best Buy
October 08, 2026
Hi, Vincent,
Thank you for reaching out to share your feedback. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve. We do offer extended return periods for My Best Buy Total and My Best Buy Plus members on most purchases.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
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Please mention your review #232339, so we can document your experience and/or if you have any questions.