So, I buy a flash light that I didn’t like. AND I CANT RETURN IT??? I just bought it within the last week. I had my receipt with all the packaging all in the same bag and because you have to OPEN it to use but then you cannot return the item??? You guys have open box items all over your store!! How stupid. I started coming into your store for the open box/clearance stuff….JUST PUT ON THE RECEIPT “NO RETURNS”! I could see if I didn’t have a receipt and just tossed an open flashlight on the counter but I had everything… waste of half my lunch break and you lost a customer. Is it JUST a flashlight? yes.It’s the principle. Yeah thanks Bradenton. AMAZON is just the way to go these days! 🤷🏼♀️😎.
Response from Best Buy
March 03, 2026
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Everyone there is very helpful. From the store manager to David who recently got promoted to operations--well deserves. Our family spends money there because of the people there not the items. We all know we can buy online but when you some help with your own unique likes and dislikes, this is the place to go. Ty guys
I just wanted to take a moment to share that Experience Manager, Ian Martineau, went above and beyond helping me with a major issue that would have been devastating without his help. Best Buy shipped a PS5 (without being in a shipping box) at Christmas time to a family member's assisted living facility. The delivery company left the PS5 OUTSIDE (not inside the building where the apartment door is located) of the wrong building (spoiler alert: it was stolen). For weeks I got nowhere with Best Buy and was only reimbursed when Ian stepped in to help after I decided to go to the store in person (after getting nowhere with phone calls). It was very disappointing that Best Buy put me through the ringer for weeks (while being very sick) and refused to do the right thing right away but I am so thankful for employees who truly care and take the time to listen. Thank you Ian! You deserve a promotion.
Steve, the manager, was a life saver after my brand new work computer stopped working after only three months. It ended up being a failed motherboard. I'm not normally a "talk to the manager" type of person, but in this case I was desperate. He heard my case and pulled strings to expedite the replacement. I appreciated the humanity and consideration for my dire situation.