Best Buy Bradenton

Years ago, Best Buy understood that its advantage wasn’t just the products on the shelves. It was the people. I know because I was one of them, and I knew how much every customer walking through that door mattered. Today, eight employees walked past me without making eye contact or saying a word. I came in prepared to buy a printer and laptop, and potentially a TV. I left with nothing. The only person who finally asked whether I’d found what I needed did so as I was walking out the door. I told him, “Too late.” And that’s really the problem. Somewhere along the way, a company that once understood the value of its people and its customers seems to have forgotten both.

After a not so great experience with Geek Squad on a repair, I came in for a replacement. Chris went above and beyond to make the process as easy and painless as possible. He truly made the experience 10/10. This isn’t my closest Best Buy but it will be the one I return to.

I just want to buy a laptop but they make it IMPOSSIBLE to do so. Horrible customer service. They want you to jump through a million hoops, the salespeople don’t take calls, and they don’t even offer in store pick up. I don’t want something that expensive getting stolen off my porch. Useless!

They have pretty high prices the AI assistant is very slow and delays your call you can't get through it asks you a bunch of irrelevant questions and irrelevant information to get you to a salesperson and it's a long wait time I would say the sales over the phone it's too frustrating you probably must go to the store it's customer service it's very sad on the phone get rid of the AI assistant it's too stupid.