Best Buy Bradenton

What a complete lack of respect! I bought a TV online, and the money was charged to my card. I drove all the way from Tampa to Bradenton to pick it up, but while I was on the road, I received a message stating that my order had been canceled because they didn't have the TV in stock. We spoke with Mary and explained the situation; she told us to go to the Best Buy in Tampa instead, promising to transfer the order there since they supposedly had the exact same TV we wanted. After driving 50 miles, we arrived—only to find that they didn't have the TV either (at least not at the price we had paid). They tried to sell us a different model, but it was $200 more expensive. We declined. In the end, we just wasted our time and the money we spent on gas for all those miles we drove.

This Best Buy, on the outside, is a typical Best Buy. I went here to pick up a replacement charger for my Mother-In-Laws older laptop. As at every Best Buy, a Loss Prevention Specialist greeted me and asked what they could do for me today. I stated I needed help with a replacement charger. He directed me to the Computer Area straight back from the entrance and said he would have someone help me once I got there. Upon reaching the front of the area a Sales Associate walked directly to me, greeted me and asked what I needed help with. I showed him the laptop, charging cord, and charging brick. He was able to quickly identify the cord and stated it was older tech using a 65 watt charger. He stated my options were an OEM replacement or an universal charger. He continued stating that they do not stock the particular ORM charging brick and cord. He recommended a universal charger. We checked the computer accessories section but did not find a 65 watt universal charger. He checked the store stock via his hand held and verified they did not have any on site. He looked at near by Best Buys and also verified none were available anywhere close. Instead of just saying "sorry", he suggested trying WalMart. I brought up the app and tried searching. He checked on his cell and found a universal charger and that it was available at the two nearest WalMarts. He then helped me find the exact charger in the WalMart App and confirmed that both nearby WalMarts had more than 10 in stock. I thanked him and said that, though I know several Best Buy Associates at the Best Buys near my home in Maryland. None of them ever went the extra mile to find an alternative solution (if they did not have one at Best Buy) at another retailer let alone identify what locations had them in stock. I normally would mention the Sales Associates by name to give them credit, but this type of assistance and experience was the same through out the store. Visiting the DVD/Games section a Sales Associate greeted me just like at the Computer Area. This also happened entering the appliances area. As I left the Loss Prevention Specialist asked if I had found what I was looking for. I told him not this time, but that the Sales Associate that helped me discovered that they did not have thw charger or an alternative in stock. However, he was able to identify a alternative available at WalMart and we were able to verify it was available at the local WalMart. I thanked him and said this was the most helpful Best Buy experience I have ever had!

Wonderful team at geek squad desk at bradenton store. Lots of great information and insights.

Victor was nice to deal with.