I must give credit where credit is due, Bradenton Best Buy on Cortez is doing a fantastic job. I went in to look at appliances and was met by a young man named Riley. He answered all my questions and left me feeling reassured that Best Buy had my best interest at heart. I did not buy that day but came back in and met a manager named Ian whom was also fantastic at customer service and providing information. I did buy from Ian however I needed to change my order before it was delivered, and I met a young man named James, and he was just as qualified, helpful, and nice as the previous two young men.
The thing about Best Buy is that the employees are walking around with their heads up and if you make eye contact with one they will politely and courteously engage you and not run away like they aren’t interested in your purchase experience. These guys are not paid commission, but the way in which they interact with the Customer, you would think they’re livelihood depended on you buying appliances or dependent on you being satisfied.
I am in Sales and I will incorporate the temperament and behavior of what I experienced at Best Buy. Besides their people, their policies seem to be head and shoulders above the competition. Anyone who will listen I am singing the praise of Best Buy. I have not received my appliances yet, however, I feel very good about my purchase.
Super tienda mi preferida
horrible phone customer service they hanged up on me twice
I bought a premium 65 inch TV from this location and included the geek squad installation package. Worst customer Service experience of my life. Geek squad never showed up on the schedule installation day. went to the store and rescheduled installation two more times and one time they again didn’t show up And the third time they called at 7:30 PM and said they would be there at 9:30 PM. I live in a gated community and they don’t allow commercial vehicles after 5:30 PM which I told him about. I finally cancel the installation service and did it myself with a friend. I’ve been a Best Buy customer for 30 years but I’m done with them after this fiasco.