I was scammed. I brought my computer in & the gentleman took care of me right away. I dropped it off and he got rid of all the bad stuff.
This is the best Best Buy store in the area bar none :) All the staff has been super handful and on-point. Have had multiple people spend extra time with me on diagnostic help with an open box item. Also had help with a purchase 2 other stores didn't want to put any effort into.
These guys came in clutch and even if things couldn't get resolved, talked to me with respect the whole way through.
Will be traveling to this store exclusively even from south Sarasota, the extra miles are worth the far better service.