Best Buy Brandon

Ernesto me ayudó mucho con mi return

Not bad but very small selection of games for PS5.

Felt like all they wanted to do was sign me up for a credit card. We were offered help many times but as soon as I said no to the credit card I was told that someone else would come help with what we actually needed assistance with but the person that was sent to help had no idea what they were talking about

Worst experience ever. Bought a TV from Best Buy yesterday on Amazon. I was promised to pick up by 1 PM. 1 PM came and went. Called the store. Got stuck in the endless AI loop. 2 o’clock comes, I decided to drive the 35 minutes to get to the store to pick up my TV. I get there. They are closed. How can you promise to pick up by 1 PM if you’re not even open? Call the store today to get a refund, 14 minutes on hold and I get connected to some customer service rep that works in some other country and cannot transfer me to the store apparently. She tells me to call back and see if they answer. I’m not going to do that. So, Amazon tells me they cannot cancel the order. I cannot get a hold of a human at Best Buy, and they have my money and I want a refund. Apparently I can’t get a refund. And I’m not driving another 35 minutes to the store, because that will not end well. Bottom line is that I will never purchase anything from Best Buy again. In the last three years I’ve spent over $15,000 for appliances in both of my homes. I’m done. If they’re too lazy to be able to answer the phone, I can find a better place to buy things. As for the refund, I’m just going to dispute it with my bank