Best Buy Brandon

It is unfortunate that the service at this location has devolved in the past few months. Finding an employee allowed to sell a TV took more than 35 minutes and three of the staff that weren't permitted and unsuccessful in producing one that could. Enough time for myself and one of the other two customers, also waiting for service, to look over the floor stock then pull out our cell phones Google other competitors and make selections from their stores and in that other person's case she ordered herself a TV right on her phone and left. Being fearful of buying over my cell phone allowed best buys only permittable TV salesman time to materialize. Two questions and 6 minutes later I was paying for my TV purchase. I must give props to the young warehouseman who brought out my TV courteous, helpful and rising to the top of the list expedient.

I’ve been a loyal Best Buy customer for over 10 years, but this was a very disappointing experience. I found a PlayStation controller clearly displayed with a price tag of $34.99. All the controllers were placed in the same incorrect spot with that price shown. When I went to pay, the cashier, Jordan, and the supervisor, Dandy, refused to honor the advertised price. They said it wasn’t their fault, but as a customer, pricing errors on the shelf are not my responsibility. If a price is clearly displayed with a tag, it should be honored. It’s very disappointing that they would rather lose a loyal customer over their own mistake instead of standing behind what was posted in their store. This experience has definitely changed how I view shopping at Best Buy.

Best Buy has turned shopping into a waiting game. Everything is locked up, and there’s never enough staff around to unlock anything. What should be a quick in-and-out trip turns into 20 minutes of hunting down an employee. I get loss prevention, but this makes basic purchases unnecessarily frustrating.

Very helpful service men and women