We called the 800 number trying to reach our local store to process an order they said only the local store could do. Left multiple messages and called over and over only to get an over seas call center. If you ever need help with a purchase find a store willing to help Best Buy is no longer that place
I am about to be on my 4th tv in 10 years because every TV I’ve gotten from Best Buy is complete trash. My current tv has a line going across the entire bottom of the screen and it just turned 2 years old. I have tried switching brands because my first issue was with Samsung, but now it’s been 3 different brands and all have had issues within 2-3 years. It’s honestly pathetic. I understand appliances break but to not even last 2 years is ridiculous. TV’s are purposefully being made to not last and at this point I’m just going to start going to Walmart and buying the cheapest crap tv since it’s just going to break in a few years anyway.
Marcus did an excellent job, and transformed an unfortunate experience to an excellent one! We previously purchased an open box computer on excellent condition and it came without a charger, the previous sales person was not helpful. We asked a refund and we went with Marcus, we ended up with a new computer and excellent customer service from Marcus!