Best Buy Brandon

Cancelled my Microsoft account a year ago due to a dispute with my account not working. Their customer service tried to then upswell me for the same service. they then charge my card this year for the upswell amount and issue a credit. They do not have a handle on their systems and charges at the corporate level.

Great products.

Parking lot is a nightmare, but staff is very helpful. Just make sure they have the item you want in stock online before you go to the store.

I only did two stars because I've been coming to location for a while and with ny situationthe manager was helpful and nice. Anyways, to Whoever was working the register today around 1:30 needs to work on her communication skills. I've never had an issue with looking up my best buy card here. I normally use my license but I've used my passport plenty of times with no issues. This time I used my passport, the female cashier rang me up and left me in silence for 7 minutes. She just avoided eye contact and ignored me, I asked why am I standing here, she said it will be a few minutes. At one point i asked " do I need to just order it online so I can just do a store pickup from you since I'm waiting so long, in a condescending way she said "I mean you can". Another male cashier came to help due to lines forming, I asked him why am I waiting, he asked the lady and she said its because im using a passport. I then waited 15 minutes for a manager to finally help. The issue was not the manager, nor the wait, it was the lack of communication from the cashier. I dont mind waiting if I know the reasons why, she could even see my frustration as I waited aith no response, 0 care. I want to shop in person but moments like this is why I see why people prefer amazon and online shopping.