Best Buy Brandon

I only did two stars because I've been coming to location for a while and with ny situationthe manager was helpful and nice. Anyways, to Whoever was working the register today around 1:30 needs to work on her communication skills. I've never had an issue with looking up my best buy card here. I normally use my license but I've used my passport plenty of times with no issues. This time I used my passport, the female cashier rang me up and left me in silence for 7 minutes. She just avoided eye contact and ignored me, I asked why am I standing here, she said it will be a few minutes. At one point i asked " do I need to just order it online so I can just do a store pickup from you since I'm waiting so long, in a condescending way she said "I mean you can". Another male cashier came to help due to lines forming, I asked him why am I waiting, he asked the lady and she said its because im using a passport. I then waited 15 minutes for a manager to finally help. The issue was not the manager, nor the wait, it was the lack of communication from the cashier. I dont mind waiting if I know the reasons why, she could even see my frustration as I waited aith no response, 0 care. I want to shop in person but moments like this is why I see why people prefer amazon and online shopping.

Nathan from the Brandon location was excellent he was very helpful and extremely professional I will be coming again because of him.

Great place

There was hardly customers yet I couldn't find anyone to help get a small router and there were none out so I left and bought it on Amazon