Bought 75 in Samsung. Terrible sound. Sounded like a 5 dollar speaker. Took it back got a Sony. Open box the other tv was crack from factory. Nice guy. But they wanted to deliver the third tv. Not happy. Got my money back and left.
Response from Best Buy
April 16, 2025
Hi there, Angel,
Thank you for taking the time to share this review here, although we are saddened to hear you had so many issues while purchasing a new TV from us. We would like to get some more details from you, and ensure your feedback is formally documented within our Corporate System for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65048150. We look forward to hearing from you!
Regards,
^Katie
The last few times I've been, I was greeted at the door nicely, and check out is fast. But with an associate on the floor every 5 feet but not a single one asking if you need help, if you get one, they seem bothered or do not have knowledge. When asking about a product that was expected to be in store, it was met with an answer that the website is always wrong. When questioned, the oldest employee got hostle, when a manager came, they played it off like it's no big deal. BUY ONLINE they don't even off battery drop off anymore.
Response from Best Buy
April 15, 2025
Hey there, Ivy,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues getting support in-store and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65044536" and share your full name, email, and phone number.
Thanks,
^Jacob
Best Buy consistently provides exceptional customer service, offering valuable assistance in identifying and selecting appropriate products.