I own 3 companies and would value reviews like this. I would remove the problem from my business immediately to keep my loyal customers. The manager Johnathan was a complete waste of my time and wages from Best Buy. It was Black Friday today, so I stopped in to buy a 100" sony with dolby surround set and mount. However once inside the place, I saw it was not busy and looked as a normal day. Except a bunch if best buy people stocking shelves but not many trying to help the customers that Pay for those items. Each person I spoke to before manager Johnathan was dismissive and said that's not their area. Myself and another customer waited 40 min in a line with no people. Cashier would come to register and leave, then come back and leave again. We were treated horribly. When the manager Johnathan finally came, he said oh really your waiting, it's black Friday. I told him, sir your not even busy and there's best buy people walking around everywhere doing nothing. He told me does not matter, they don't work register, i asked him could he do the register to scan us out real quick, he said no. I told him I was there to spend thousands and he said if I can't wait then I can leave. This Best Buy used to be better. I'm pretty sure the staff is horrible due to the poor skills rolling downhill from manager Johnathan. They need a strong educated leader. So I hope Best Buy can see that even though they made money on Black Friday, they lost allot of money also. And they will make necessary changes needed because no matter how big, ever business can only stand so many losses before it catches up and sets negatives.
I attached photos to show not busy at all. And some Best Buy staff lost not concerned about their customers. Sad.
Over priced and surprisingly not much floor inventory. Better online deals for sure.
Andrés M
November 27, 2025
Was good but as every bestbuy you have to ask and wait a lot of time to be helped. Maybe a little understaffed but even eith that the employees were very kind and helpful.
Excelente tienda para comprar linea blanca, Electrodomesticos, y muchas cosas más para el hogar.