Not impressed with their deliveries. They lost my first TV. I had to get a refund and order another. This time I picked it up myself.
Response from Best Buy
December 11, 2025
Hello. Having difficulties with a delivery is far from ideal. Please reach out to us on Facebook (https://bby.me/x4yuoe), Twitter/X (https://bby.me/6pvpmp), or Instagram (https://bby.me/amzud1). and one of our agents will be glad to look into this. Thanks!
Slow is an understatement
I spoke to a few people about getting help at the cases to buy something and each of them said they'd call somebody but nobody came for nearly 20 minutes.
Response from Best Buy
December 10, 2025
Hey there, Paula,
We would love to follow up with you on this and hear more about your recent experience when calling in. Please send us a private message on Facebook (https://bby.me/lhvbz1), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #84908
Jordan Hill was awesome to work with. He helped me get my gaming PC fully set up and made sure I had all the right equipment I needed. Super kind, patient, and really knowledgeable. I appreciate his help more than he knows. Would definitely recommend him to anyone who needs tech support or a solid setup!
Horrible online order pick up. They couldn’t find a “serial number” to complete the order. I waited almost 2 hours in line for them to say the item pretty much doesn’t exist. I’m pretty sure they’re messing with open box sku numbers to reserve good deals for themselves.