Best Buy Brandon

Jordan is amazing dude helped me and my parents find our perfect new tv he is the goat for real good job man you are the best🔥🔥🔥.

We purchased a Sony Bravia XR65A80L OLED 4K HDR TV in August of 2023. The price of this tv was around $2500. We began having trouble with the TV around July of 2026. We've tried the fixes that we could find on the internet. The fixes work. However, sometimes it can take a few hours of trying for the fix to actually work. Imagine coming home from a long day and just wanting to relax in front of the tv, but the tv doesn't work. Spending so much money on a tv that doesn't work after 3 short years is beyond frustrating. I will NEVER buy another Sony product. While Best Buy is not to blame, I am completely disgusted with this product. I feel that Best Buy should have a clear understanding of their product and its performance. And, then relay the appropriate information to the consumer so we can make an informed decision.

I was in this location yesterday. And let me tell you, the two gentlemen that helped me (I regrettably did not get either of their names but will be back to get some more items and find out), were phenomenal. I just moved from pinellas county and I remember my last experience at the Clearwater Best Buy was subpar and I thought this is why people buy online. But the Brandon location is the opposite! These associates were so knowledgeable and helpful. Not pushy, just full of facts and information and suggestions. I bought a new TV, waterproof speaker and ps5. I will be back to buy the rest of my electronics for my new home, SPECIFICALLY because of the two men in the TV section who helped me.

I honestly don't write reviews. Like ever. But I have to for this one. I walked into the Brandon Best Buy today stressed out of my mind. My laptop died and I was looking at a $547 repair I just could not afford. I'm a homeschool mom with two boys and that computer is basically our whole classroom, so I was bracing for the worst. Jonathan at the Geek Squad counter changed everything. He didn't just do his job, he genuinely went to bat for me. He kept digging until he found a way for me to walk out with a new computer with the best case scenario. He treated me like an actual person, not a ticket number. You could just tell he cared, and he worked way harder than he had to. If you end up with Jonathan helping you, you're in really good hands. Thank you Jonathan, you have no idea what this meant for my family. And actually there's a guy Muhammad that works with geek squad that caught the $89 refund that I should not have been charged to begin with. Because I was still under manufacturer warranty. All in all I can say that Best buy has some really good people working for them. They truly care.