I have a complaint, I bought an 86" inch LG TV, I paid for it, but you make misleading sales and advertising, the box is 82" inch and the TV is 76" inch, I am going to file a complaint with consumer service for misleading advertising and sales along with scam. And I am also going to make use of my acquaintances on TV and radio for this and file a formal complaint. My name is Dora Hazera I make myself aware and in full use of my mental abilities.
Response from Best Buy
February 15, 2025
Hi, Dora,
Thank you for taking the time to leave this review here. I can understand your feelings here if the new TV you purchased is not the correct size, as I would be equally as upset. We would be happy to connect with you, and see what we can do to help.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64817466. We look forward to hearing from you!
Regards,
^Katie
Ordered for pick up, was kept waiting 15 min. They should have more clerks at the check out.
Response from Best Buy
February 13, 2025
Hello,
Thanks for sharing your review. Being able to pick an order up at the store should be a great way to save time, so we can understand having to wait for that pickup to be completed is not ideal. We'd like to follow up and discuss the matter further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64808633" in your message. Thanks!
Torsha G
February 12, 2025
We came in to buy a dryer and no one came to help us. We even asked for help and was told that someone had been paged to come and help us and still no one came. We eventually went to customer service and the lady there looked angry and was not pleasant at all. This Best Buy has gone down hill. There were plenty of workers walking around but no one offered to even try to help us. I won’t go back!
Response from Best Buy
February 13, 2025
Hello, Torsha,
Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important excellent customer service can be to your experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64807573
regards,
^Brandon
Marilene B
February 11, 2025
Loja maravilhosa de electronics. Sempre compro no site e venho apenas pegar.