Best Buy Brandon

I called Best Buy before driving 35 minutes to confirm availability on Skull Candy Crusher ANC 2 headphones. They had them available. I noticed they were on Amazon at a price of $194.80 bought and sold by Amazon. They said they would price match because they have a price match guarantee program and my product qualified. Once arriving to the store, I was guided to my product I needed by Jennifer. Once we found the product she asked if I would be purchasing with me “Best Buy credit card” I said no. I don’t have one and not interested at the time and she walked off. I then confirmed price match on the product once in hand by another store associate that agreed they would match the price and it qualified. Once I got to the register the sales associate asked to see the product, confirmed it matched and then needed managers approval to do a process match override Jenifer then came to the counter and declined my price match and discounted the product only $10. The original price:$239 Amazon price $194.80 The price I paid $229 I just feel like she was being a little rude and didn’t honor my price match simply because I didn’t want to apply for a Best Buy credit card. I explained that I had already spoken and confirmed my product eligibility before driving 35 minutes and she shrugged and said “best I could do” I was already there so I went ahead and purchased it as I wasn’t going to let one bad interaction spoil my experience of the store, however I am leaving my review because it was not a great experience

I recently purchased a TV and was told that it would be delivered the following week. To make sure everything was still on track, I called ahead of time to confirm the delivery date since I had arranged to take the day off. I spoke with a live customer service agent who assured me that my delivery would arrive on 10/4. However, less than 24 hours before the scheduled delivery, I received a text message stating that my delivery would not be made on the confirmed date and that I would need to wait another week. I immediately called to find out why this change happened, and I was told there was nothing that could be done. The agents I spoke with showed no compassion or urgency to resolve the issue. I was told that my only option was to drive to the store to speak with a manager in person, which is completely unacceptable. This entire experience has been extremely frustrating and unprofessional. I expected better communication and customer service from Best Buy. Unfortunately, after this experience, I will not be shopping at Best Buy again.

Ordered online for in store pickup. Was notified promptly when order was ready. Pickup was quick and courteous.

You can't call the store anymore - all calls go to a call center I think in India. They won't call you back. We bought a laptop and they didn't have it in stock so they said they will have it shipped there from another store 20 miles away that had it in stock. 3 weeks later it finally came and the girl at the pickup counter said it came from Georgia.Anytime we wanted to know what's going on, we had to go to the store to find out. They said they can't even call another store that shows it in stock to hold it so I could go there and buy it.If I ever buy anything else from Best Buy it will only be in stock items.