Best Buy Brandon

Usa is quality is best

Walked in, everything was blocked off, half the display models were missing, was told they were "remodeling", had to walk a maze through the store. When asked where the GPUs, monitors, etc were, was told they can't help me. I asked a blue shirt employee if I could get assistance and got ignored to my face. I came looking to spend some serious money, and got treated like an afterthought. Will not be coming back.

Well, I bought my Lectric bike from Best Buy assuming Best Buy the company they are would have their shit together. So I ordered the bike April 24 being told there was one in stock and I would get it in a couple of days. Well, after several attempts and phone calls, it finally arrived on May 6. I was leaving for vacation May 7. I was trying to get the bike and have it together in time to take on my three week vacation to the beach. Obviously this did not happen not only did the bike’s box look like it went around the world a couple of times and dropped out of a plane. The service I got when I called Best Buy was ridiculous. I had to call several times and I finally got a girl who told me to take the bent fender to the store that I bought the bike from which is 45 minutes from my house with no traffic. And if you’ve ever been in Florida, no traffic never happens. So after an hour drive to the store I walk in the door and they almost laughed at me when I told them I was here to get a new fender. They told me that they never stock bicycle parts and I would have to call back and talk to online support and they would direct me what to do. Online support is where I started. So I drove home gave up on Best Buy and called the Lectric companies customer support directly. Which I should’ve done in the beginning boy did I get fantastic customer service from them. Not only were they polite, they spoke fluent English. They had the new fender to me in three days. Don’t ever go and buy a bike from Best Buy buy directly from the company who makes it‼️I Love my new Xpeak2 from Lectric bike company‼️

They were changing the store around and one of managers sent an employee over to help and the poor kid tried his best to help us but didn't know enough about the product. The employee that sent the poor kid over was standing around doing nothing.