Normally this Best Buy has been good and weve found some deals. Our recent experience, I was attempting to just find some prices for an open box Monitor, Customer Service wouldn't help us and directed me to find someone else on the floor. I went to a new person, who said they would call someone to help us. 20 minutes later no one even came near us or see if we needed help. Meanwhile, I saw about a dozen employees hanging out and chatting all through out the store. My family and I walked out 10 minutes later. Disappointed that our business wasnt valued and well probably just order something online now
Response from Best Buy
February 15, 2026
Mike,
We hate to hear what you and your family experienced during your most recent experience. Thank you for bringing this to light. We would love the opportunity to look into this and invite you to send a private message to using one of our social media links listed below.
Facebook (https://bby.me/jkghq2),
Twitter/X (https://bby.me/418w1o)
Instagram (https://bby.me/y2e3ha Buy)
Please reference Google Review 117435 when sending your message.
Bought a washer and dryer - only problem, they sold me a dryer that wasn’t in stock. They even charged my credit card for it. Finally, they were dishonest about the expected delivery date every time I requested an update. After 30 days of waiting, I cancelled the order and had them pick up the washer. They’ve lost this customer for life. Appliance buyers beware!
Response from Best Buy
February 13, 2026
Hello!
Thank you for your review. We understand how challenging it is when an item is unexpectedly unavailable. This is certainly not the experience we aim to create, and we appreciate you taking the time to share this with us.
So that we can formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 116709.
Mike back in chrome book helped me out set up my new computer and just was an awesome guy
Great! Geek Squad helped me with my computer that was having some issues.