Best Buy Clearwater

Don't bother calling. AI is crazy inadequate. Cannot connect to the store. The sales rep, while very nice, lacks language skills to provide information. It's the freakin 21st century.

Horrible, way too pushy and had an attitude when we declined extras he offered. The.last thing he tried to sell us was a laptop bag. We opened the box and it already came with one. Never again. They don't even deserve 1 star

I recently purchased a $2,400 washer and dryer set from Best Buy with delivery scheduled for July 31. As part of our purchase, Best Buy included delivery, installation, and haul-away of our old appliances. Unfortunately, our experience was extremely disappointing. The delivery team, who appeared to be subcontracted by Best Buy, arrived at our home, but the subcontractors and I had significant communication difficulties due to a language barrier, which made it very difficult to understand why they were refusing the installation or what the issue was. They claimed there was a water leak and refused to install either appliance. Instead, they left both the washer and dryer in our garage, still in their original packaging, and left without completing the installation or removing our old appliances. Concerned about the alleged leak, we hired a plumber to inspect everything. The plumber found no leak whatsoever. Because the installation was never completed, my father-in-law who has heart issues had to install both appliances himself. We also had to remove and dispose of all of the packaging and the previous washer and dryer ourselves. While the installation and haul-away services were included at no additional charge, they were still part of the service Best Buy promised when we made this purchase. Those services were not provided, and we were left to handle everything ourselves while also paying for a plumber to investigate a leak that didn’t exist. For a $2,400 purchase, this experience fell far below the level of service we expected from Best Buy. We hope Best Buy will stand behind the service that was promised and make this right.

They couldn't help us however they did find us someone who could help us. I didn't give them five stars because even though they were very helpful, it took forever to get the information. The store was busy so I didn't understand why it took so long to be waited on.