Best Buy Clearwater

I recently purchased a $2,400 washer and dryer set from Best Buy with delivery scheduled for July 31. As part of our purchase, Best Buy included delivery, installation, and haul-away of our old appliances. Unfortunately, our experience was extremely disappointing. The delivery team, who appeared to be subcontracted by Best Buy, arrived at our home, but the subcontractors and I had significant communication difficulties due to a language barrier, which made it very difficult to understand why they were refusing the installation or what the issue was. They claimed there was a water leak and refused to install either appliance. Instead, they left both the washer and dryer in our garage, still in their original packaging, and left without completing the installation or removing our old appliances. Concerned about the alleged leak, we hired a plumber to inspect everything. The plumber found no leak whatsoever. Because the installation was never completed, my father-in-law who has heart issues had to install both appliances himself. We also had to remove and dispose of all of the packaging and the previous washer and dryer ourselves. While the installation and haul-away services were included at no additional charge, they were still part of the service Best Buy promised when we made this purchase. Those services were not provided, and we were left to handle everything ourselves while also paying for a plumber to investigate a leak that didn’t exist. For a $2,400 purchase, this experience fell far below the level of service we expected from Best Buy. We hope Best Buy will stand behind the service that was promised and make this right.

They couldn't help us however they did find us someone who could help us. I didn't give them five stars because even though they were very helpful, it took forever to get the information. The store was busy so I didn't understand why it took so long to be waited on.

I was at Best Buy Clearwater with for Geek Squad appointment. Adam was multi-tasking but dropped everything to help me locate a HDMI cable. He was polite and very kind, too. Thank you Adam! I recommend Best Buy when you need to buy tech or accessories for them!

A few months back we upgraded our AT&T phones and the young man told us they were free upgrades. I reiterated that mine was an iPhone 12 and wife’s was an iPhone 14 and he assured us there were eligible for upgrade. Just found out after 3 months of equipment being added to our bill that they were not eligible. Lesson learned do not upgrade unless you talk to a real live AT&T employee.