Best Buy Clearwater

I came in for a new phone. My wife and I initially made contact with Alex an AT&T representative. He was excellent in trying to make a purchase that was right for us. He did EVERYTHING possible but unfortunately at the AT&T contract end they couldn't provide exact contract price deal breaker! Was "NOT" Alexes fault. So then Daniel a Samsung representative took over and completed a thorough transaction! Daniel is a company asset! He remained calm, and professional throughout this transaction. He didn't rush and ensured we totally understood our purchase. He is a TEAM MEMBER with fantastic communication skills! As a Proud Career Retired US Air Force Veteran this young man has the potential to reach the top in this company! I would NOT hesitate to highly recommend this individual who is an extraordinary asset to Best Buy!!!! Thank you Daniel! PS: And "NO" I have no prior relationship with individuals. Was a first time transaction!

You can no longer talk to someone on the floor for a quick assistance with your device, they direct you to pay for Geek Squad for any questions

I recently went in to Best Buy Clearwater on 8/28/26 to pick up a laptop that I purchased online for in store pickup and handed my ID to the clerk as requested. After grabbing my order, he said being that I spent over a certain amount on this purchase, I would get a $75 rebate and "how does that sound?" so of course I said great, and next thing I know he has applied for a credit card for me, which is NOT even remotely what he stated he was doing. Like literally not once was credit card mentioned. I had literally just found out my dad was dying, so I was in a completely backwards headspace so instead of arguing and backing out of it I just said whatever the inquiry has already been done so I might as well just accept the card, I guess I could use more available credit. He asked me if the information on the keypad was correct and I said no and he said "that's okay I can change it". Well, apparently he didn't change it, because when I hadn't received the card over two weeks later I called Citibank and learned it was sent to the wrong address. But being that I don't know what address this is or what phone number they put on file, now Citi wont tell me anything about the account, won't change the address, and won't cancel the card. They have placed my account "on review" and said someone will be in contact with me, and I have escalated to supervisors and no one will give me any information, so at this point I'm going to report it as fraudulent to the credit bureaus. I wasn't given any information about the card, they didn't give me any paperwork, and furthermore there has been NO communication about whatever this "$75 rebate" was supposed to be, and now there's a credit card out there with my name on it sent to some random person's address because the store clerk was more interested in getting a card sign up than actually doing his job properly and honestly.

Great store with great service