Your electronics department guys didn't want to help me purchase a new TV, doors just opened, no one there. I asked about a TV and got mumbles from both electronics guys that they didn't want to do it and walked away. Luckily Susan at checkout was your saving grace. She went above and beyond cashier duties to help, she also witnessed these 2 lazy guys doing what they did. Susan deserves a promotion and a raise. This experience definitely swayed my choices the next time I want to purchase.
Response from Best Buy
June 30, 2026
HI there!
Thank you for your review. We appreciate you taking the time to share your experience with us, although we crtainly wish it had been more positive.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/HgBC1x, Instagram: https://bby.me/CxXtt8, or Twitter/X: https://bby.me/WRbdQS and reference Google review 180529 in the details you provide.
We have a very outstanding service from Steven. He explained all the options we have in buying an IPhone. He was very patience with us given the language barrier. We eventually brought an iPhone 17 pro.
Nick was great in helping me select the best model laptop and price range for my needs. Everyone was very helpful in making sure all my needs were met today. I recommend this store the next time you want to select any item. You won't be disappointed.
When you place an online pickup order, it says it will be ready within an hour. However, when you arrive after that hour, you’re told the order isn’t ready and that you’ll need to wait another 30 minutes. That’s frustrating, especially when the pickup time was clearly stated in advance. With so many employees working, it seems like orders should be prepared on time.
Response from Best Buy
June 27, 2026
Hi Elena,
Thank you for your review. We completely understand your concerns regarding order pickup. While our goal is to have every order available within the estimated timeframe, there are times when delays happen. This is why we ask that you wait to receive the "Ready for Pickup" email before heading to the store.
To formally document your feedback, please feel free to reach out to us here on Facebook: https://bby.me/3jVtY2, Instagram: https://bby.me/mBY0fP, or Twitter/X: https://bby.me/GuXq8D and reference Google review 178925 in your details.