This place is completely useless honestly. You literally can't even talk to a human on the phone to ask a question but when you into the store, there's 50 sales associates standing around doing nothing. This isn't a reflection on them, it's a reflection on Best Buy as a company.
Response from Best Buy
July 17, 2026
Hello Rachel,
We can understand your frustration not being able to talk to a live person, and we’re really grateful you took the time to share your experience with us. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #189415 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/TOxgcv)
• Twitter/X (https://bby.me/dT5qQC)
• Instagram (https://bby.me/gYFasa)
Great experience with Jacob providing critical expertise which saved us from making a serious error and costing additional money.
Made an appointment in advance at Geek Squad. Waited 30+ minutes after the appointment time to be seen. This is after they started seeing people who had a later appointment time than me. From this point on I realized the staff is clueless. The employee who assisted me was unattentive as he was blatantly using his personal phone while not interacting with clients. The back of my phone was damaged yet the employee wanted to remove my screen protector to inspect the front. I told him I’m here for the damage on the back of my phone as there is no damage elsewhere and because if he took my screen protector off he wouldn’t be able to replace it and that I’d have to buy another. Thankfully he didn’t remove it because they didn’t even have the part in stock that I specifically made the appointment for. Now I know why no one uses Geek Squad.
Response from Best Buy
July 16, 2026
Hey there, Thomas,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/sydIdm), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##188613
Got a great deal on a Lanovo tablet but the male cashier at number 4 that checked us out offered a gift card but never mentioned that in order to get a gift card I’ll need to enroll in a credit card and then when I said you should of mentioned that he got upset and kept pushing after I repeatedly said no thank you: Way too pushy! even for a warrant. We won’t be back and would not recommend
Response from Best Buy
July 15, 2026
Hey there.
We can understand wanting to have concise and clear communication when shopping with us. If you have any questions, please reach out to us on social media. Be sure to include your review number, 188199, in your message. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy