Best Buy Clearwater

Absolutely worst experience of my life.. I had to make at least 6 appointments to hook up my tv and speaker. They kept cancelling it the night before I had to go to the store 4 times to talk to a manager. I finally got the appointment, they were unable to put in the concealment and said I needed an electrician. Now my speaker is hanging by zip ties and will sit in the holder. I am sure it will Be impossible to get someone else here. An absolute joke. Stay far away

Geek squad was awesome, Thanks to Adam for making my day. I Would Hire Him Any Day Nick Massa

Bought an electric scooter with the help of an employee, they looked up the model after I did research and said it was in fact the size my son needed. I bought it, took it home and went to put it together and it was far too big. So I go to take it back about an hour after getting it and the lady at the return counter wanted to treat me like I was a criminal trying to pull a fast one. It was already opened, you could see it was inside, never used all the information still attached to it and she wants to take everything out and inspect it like it wasn’t what it was supposed to be. I don’t need to pull a fast one, I spend money here all the time. Disrespectful

The 1 star is for the customer service department on 11/1/26 early afternoon. I first walked up in which he had no idea slouched behind the PC screen on his phone. I walked up and told him I needed a screen protector for my phone. He looks up does the necessary steps (very unfriendly seemed annoyed) then points over to the general location of the screen protectors and asks me to go get it. I told him I don’t know exactly where it is and told him I’ve never been asked that in all the times I’ve had 1 replaced; over 20 I’m sure over the yrs. He says nothing goes and gets it and comes back. He looks it up it’s the wrong one and goes back and gets the correct one. Finishes the the next steps pushes his hands through is longer style hair for the 7th or so time hands me my protector, receipt and lets me know there is a charge to have it put on by the geek squad and that’s it. No have a nice day, no thx for coming to Best Buy, no nothing. I’ve been to the Clearwater location many times with many purchases but this was the worst customer service.