Milagros L
August 27, 2026
They never delivered my computer, and they also failed to take responsibility for the problem. Both the company and FedEx completely ignored the situation, and I never received a proper solution or response.
DO NOT BUY FROM THEM! They never respond and refuse to take responsibility when something goes wrong. A completely disappointing experience. 🚫
Approached a store associate to request helping in being able to test gaming headsets that didnt have power to them so i could decide on which to buy. Waited 10 minutes with no one coming over after store employee said someone would be right over. Better off going else where to spend your money.
They had exactly what I was looking for
Overall, I’ve had good experiences with the store, but if I ever call another Best Buy and have to deal with the dumbass AI like I just did two times in a row I will never come back to this shitty corporation ever again, if you’re going to implement AI into your phone system that’s fine but when you remove the option for me to call for an operator to talk to a real human being, I will remove you as well as an option to spend my money. Plenty of others as an option to shop from or just go right to Amazon or go right to the source, you know not alone in feeling this
Remove your garbage AI right now and stop being lazy before what happens to shopping malls happens to you.
Response from Best Buy
August 20, 2026
Good Evening,
We certainly understand how you are feeling after not getting the help you needed when you called in. We would be happy to review this further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #206984.
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