James N
September 03, 2025
I did a virtual consultation with a home theater person. Never got the proposal. They promised me and I have called four different times and can’t actually get to talk to a person in the store. After huge amounts of hold time on each call, I was told that if you want to talk to a person in the store, have to physically go there. They cannot connect me by telephone or give the representative I worked with a message
Response from Best Buy
September 04, 2025
Hello James,
Thanks for reaching out and providing detail regarding your consultation. I can understand how you would be frustrated by this experience. I'd like to get the chance to help you. Can you reach out to me via one of the links below? Just reference Google Review #39182 in a private message to get started.
Facebook (https://bby.me/vd6938)
Twitter/X (https://bby.me/ly4dgc)
Instagram (https://bby.me/mlz85q)
Thanks,
^Best Buy
Had what I needed in and out quickly
ernesto d
September 01, 2025
Great service and impressive variety of products
We received help immediately when looking for a refrigerator/freezer. Walked us through the purchased and set us up two day layer for receiving the refrigerator.