Best Buy Clearwater

Katie from Samsung at Best Buy gave me one of the best customer service experiences I’ve ever had. She helped me purchase a new phone and transfer some of the most important memories from my old phone — memories that were truly irreplaceable to me. Even when we ran into issues during the transfer, she never gave up. She kept trying over and over again until everything was successfully moved to my new phone. Her patience, determination, and kindness meant more to me than she will ever know. Katie is incredibly knowledgeable, amazing at what she does, and truly goes above and beyond for her customers. You can tell she genuinely cares about helping people, and that kind of service is rare these days. I sincerely hope Samsung and Best Buy recognize what an incredible employee they have. She deserves all the appreciation, recognition, and future leadership opportunities that come her way. Her amazing customer service did not go unnoticed, and I appreciate her more than words can say. Thanks a million, Katie ❤️

There aren't enough sales people around to even ask simple questions

Cashier with the freckles. Slammed my $40 apple charger box in the bag after I politely asked her to put in the bag she had a very passive aggressive attitude. I simply asked can she put it in a bag being that l didn’t want to carry it in my hand and she just drops it down in the bag putting a dent in my Apple charger box. Unprofessional I don’t recommend. Side note: If you don’t feel like working then do all paying customers a favor and stay home.

We went there to see their Geek Squad to get a phone and some computers fixed We had to make an appointment. There were numerous people already waiting .