I have spent at least $10,000 dollars in this store over the last 2 months with no issues. However today after placing countless pickup orders online for the same store, I was informed that two of my four items went to another store. No one could help including the person who called herself the manager. Acted as if I were crazy for assuming help could be given. I guess back to Walmart for my electronics.
Always love best buy. This one was no exception
Darrell C
January 14, 2025
You cannot speak with anyone at the store because calls go to a nation call center and the representatives there have no information on computer repairs. I was told I had to drive to the store to speak with the Geek Squad to get an update on my laptop that has been at the store for 5 days. This us horrible customer service!!!!
Response from Best Buy
January 14, 2025
Hi Darrell,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and I can understand your frustration regarding not receiving any updates on your computer repair. We'd be happy to discuss this further with you to ensure this is documented and addressed, and see what we can do to assist with this. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64677416.
Thanks,
^Caleb
Stood in the store pick up line for 20 minutes behind another family who had been waiting even longer. Weren't acknowledged once. Tried to ask AP (yellow shirt in front). Eventually we gave up and waited in the normal line. Defeats the purpose of store pick up. Get it together guys!
Response from Best Buy
January 12, 2025
Hi Jay,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't receive assistance in a timely manner when trying to pick up your order, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented, along with any other feedback you have, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64670536.
Thanks,
^Caleb