AI robo call answering service was terrible. Couldn't get to a real person. Couldn't get help with basic questions.
Response from Best Buy
November 04, 2026
Hi there,
Thank you for reaching out and sharing your experience. We strive to provide a quality and authentic customer service experience for all of our customers in need of assistance. We would love to help answer any questions you may have. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
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Please mention your review #248482, so we can document your experience and/or if you have any questions.
Elizabeth S
November 04, 2026
Absolutely worst experience of my life.. I had to make at least 6 appointments to hook up my tv and speaker. They kept cancelling it the night before I had to go to the store 4 times to talk to a manager. I finally got the appointment, they were unable to put in the concealment and said I needed an electrician. Now my speaker is hanging by zip ties and will sit in the holder. I am sure it will
Be impossible to get someone else here. An absolute joke. Stay far away
Response from Best Buy
November 04, 2026
Elizabeth,
This is not the service that we aim to provide, and we appreciate you bringing this to our attention. So that we can assist, please send a private message to one of our official links listed below. When doing so, please state that you are replying to "Google Review 248302".
Facebook (https://bby.me/roooTL)
Twitter/X (https://bby.me/xIk60i)
Instagram (https://bby.me/Tsg8yH)
Nicholas M
November 04, 2026
Geek squad was awesome, Thanks to Adam for making my day.
I Would Hire Him Any Day
Nick Massa
Trollis S
November 03, 2026
Bought an electric scooter with the help of an employee, they looked up the model after I did research and said it was in fact the size my son needed. I bought it, took it home and went to put it together and it was far too big. So I go to take it back about an hour after getting it and the lady at the return counter wanted to treat me like I was a criminal trying to pull a fast one. It was already opened, you could see it was inside, never used all the information still attached to it and she wants to take everything out and inspect it like it wasn’t what it was supposed to be. I don’t need to pull a fast one, I spend money here all the time. Disrespectful
Response from Best Buy
November 03, 2026
Hello,
Thank you for taking the time to leave a review. It can be frustrating when you don't have the experience you were hoping for when visiting for a return. All returns are fully inspected, especially when there may be a lot of parts, to ensure that none are missing. Best Buy requires all returns to be in like new condition, which means ensuring all parts are being returned with the item.
If you would like to formally document your review, please send a private message on social media. Please include Google Review 247755.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport