Overall, I’ve had good experiences with the store, but if I ever call another Best Buy and have to deal with the dumbass AI like I just did two times in a row I will never come back to this shitty corporation ever again, if you’re going to implement AI into your phone system that’s fine but when you remove the option for me to call for an operator to talk to a real human being, I will remove you as well as an option to spend my money. Plenty of others as an option to shop from or just go right to Amazon or go right to the source, you know not alone in feeling this
Remove your garbage AI right now and stop being lazy before what happens to shopping malls happens to you.
Response from Best Buy
August 20, 2026
Good Evening,
We certainly understand how you are feeling after not getting the help you needed when you called in. We would be happy to review this further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #206984.
- Facebook (https://bby.me/ZLuEZF)
- Twitter/X (https://bby.me/3ev17m)
- Instagram (https://bby.me/1mT4nS)
Helpful staff, cool gear. Price match. Best buy is the best!
*** Update ****
The BestBuy response seems to be a canned response to any negative review. They want you to respond via their social media accounts, which I have none. They have all the details in my accurate review.
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Made an appointment for the in-store Geek Squad for an iPhone battery replacement. After checking in an associate told me the battery was in stock and to wait to be called to the desk. I waited 45+ minutes without a word from anyone, watched as others got waited on. Gave up and cancelled my appointment and walked out. Made an early morning appointment at the Apple Store. Should've done that in the first place especially after watching how they operated.
Response from Best Buy
August 17, 2026
Hello, Kelly,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this addressed for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/n5HvcX), X/Twitter (https://bby.me/KRCR1S) or Facebook (https://www. https://bby.me/NmsDTo) with the details of your situation, as well as Google Review 204654. We look forward to hearing from you.
Jonathan C
August 16, 2026
We’re visiting from New York and unfortunately had an issue with our phone while on vacation. Supervisor Adrian was absolutely amazing throughout the entire situation! He went above and beyond to accommodate us and did everything he could to help us, especially knowing we were away from home. He was patient, understanding, professional, and genuinely cared about finding the best possible solution for us. What could have been a very stressful situation while traveling turned into a much better experience because of his help. Thank you, Adrian, for going the extra mile and taking such great care of us. Your customer service was truly appreciated!