Best Buy Clearwater

Josh at the Geek Squad here was so awesome! Helped fix a display issue with my art tablet and did it fast. I was super nervous as I'm not the most knowledgeable on technology even though it's my own. But I'm very appreciative that he talked to me like a person and not just a customer

Oct. 13 I bought a new TRACFONE device. The salesmen were sloppy at best. I did not know that SIM's are elec. transferred now-a-days. Ripped the phone up. LOST 30+ dollars on the deal. I deliver food on a bicycle and cannot get the money back, nor will I EVER SHOP AT BEST BUY AGAIN.

Service is always very good and staff is knowledgable. I recently worked with Brandon on a return and appreciate his good demeanor and professional behavior.

I’ve never experienced such unhelpful and a disorganized Bestbuy. Employees seemed uninterested and gave conflicting information, the tv was ordered online (several emails stating it was ready for picked up) but nobody had a clue or care. Once found, then the employee helping me check out was told by his supervisor to stop helping me and get back to work, he should answer his page in another department. Furious, I told the supervisor that he wasn’t going anywhere till I was checked out. The level of customer care here is awful, definitely not what you’d expect from a store like Best Buy. Once home, we unboxed the tv and noticed missing parts, good luck, their phone number takes you to a call center, call center contacted the store to help resolve and they got hung up on. We left a phone number for the Manager to call back and still nothing. We finally just bought the part on Amazon and will never be returning to this location ever.