The guys helped me with solutions to my problems immediately! Well done.
Katie was awesome when I bought my new phone.
Yesterday, on the 8th of May, I went to a chat program to find out if I could buy a MacBook Pro plug at the Clearwater shop. The agent told me, ‘Let me check it for you,’ then came back with a positive answer saying they had it. He did not ask for the wattage or what year my MacBook Pro was from.
So I drove there, and there was no plug. They offered me two separate parts that would cost $150. I told them it would make more sense just to buy an open-box computer.
The person then called his colleague. He seemed very helpful, guided me on my cellphone to the iFixit.com site, and picked a plug for me for $59, plus $14 shipping, because the salesperson suggested that way it would arrive faster.
When I got home, I found out I could get the same item from Amazon for $21 with free shipping, and it has already arrived.
So the Best Buy help caused me an unnecessary drive because of an incompetent agent, caused me financial loss and hassle, because iFixit would not let me cancel the order.
From the Best Buy employees, it was a complete misdirection of me as the customer, who was looking for competent help to replace my own lack of competence in this area. Plus, it does not make sense to me not to be able to get a MacBook Pro plug at Best Buy.
Katie from Samsung at Best Buy gave me one of the best customer service experiences I’ve ever had. She helped me purchase a new phone and transfer some of the most important memories from my old phone — memories that were truly irreplaceable to me.
Even when we ran into issues during the transfer, she never gave up. She kept trying over and over again until everything was successfully moved to my new phone. Her patience, determination, and kindness meant more to me than she will ever know.
Katie is incredibly knowledgeable, amazing at what she does, and truly goes above and beyond for her customers. You can tell she genuinely cares about helping people, and that kind of service is rare these days.
I sincerely hope Samsung and Best Buy recognize what an incredible employee they have. She deserves all the appreciation, recognition, and future leadership opportunities that come her way. Her amazing customer service did not go unnoticed, and I appreciate her more than words can say.
Thanks a million, Katie ❤️