Best Buy Clearwater

Absolutely, horrific customer service at every single possible level. Came to buy my son, a gaming computer, and not a single one of the three people in the computer department would come up to us or talk to us. Ended up walking out and buying it online. But because best buy and their purchasing power still had a good deal. I bought it from best buy. It showed up broken and I was told there was no way to get just the one part. I had to return the entire machine. Which means my son has to now wait additional weeks, instead of minutes, if they would have just tried to get a single plastic part. Then, when I just drove to return it, the store is closed an hour earlier than their google ad list, and it says it's due to a power issue. But the power is on in the plaza. This store is inept. Customer service horrible and I will never walk into this location again.

Overall, I’ve had good experiences with the store, but if I ever call another Best Buy and have to deal with the dumbass AI like I just did two times in a row I will never come back to this shitty corporation ever again, if you’re going to implement AI into your phone system that’s fine but when you remove the option for me to call for an operator to talk to a real human being, I will remove you as well as an option to spend my money. Plenty of others as an option to shop from or just go right to Amazon or go right to the source, you know not alone in feeling this Remove your garbage AI right now and stop being lazy before what happens to shopping malls happens to you.

Helpful staff, cool gear. Price match. Best buy is the best!

*** Update **** The BestBuy response seems to be a canned response to any negative review. They want you to respond via their social media accounts, which I have none. They have all the details in my accurate review. ---------------- Made an appointment for the in-store Geek Squad for an iPhone battery replacement. After checking in an associate told me the battery was in stock and to wait to be called to the desk. I waited 45+ minutes without a word from anyone, watched as others got waited on. Gave up and cancelled my appointment and walked out. Made an early morning appointment at the Apple Store. Should've done that in the first place especially after watching how they operated.