Best Buy Coral Springs

I just placed an order yesterday using my progressive leasing credit I had for a few items. During the process I believe the website timed out but somehow progressive still charged me and emailed me the order was made while Best Buy chat and the 1888 number said there was no order on file, both chat and the 1888 number recommended I go to the store as they believe this was something management could handle. Moving forward yesterday same day after work I went to this Coral Springs store where I had set my items for pickup, explained the situation to the front desk customer service rep and she called the supervisor on duty “Val”. I don’t normally leave too much reviews good or bad experiences but I had to go on here and give Val credit. From the moment I explained the situation this supervisor was so professional, called progressive leasing and explained the whole situation, I was able to basically cancel my previous order and made a new one in person with Val’s assistance and got my order(instead of waiting 3-5 business days for progressive to investigate on their own). Thank you so much Val I had to come on here and give you your flowers. I really needed this item as I stream especially on weekends. Thank you so much Val and Best Buy!! 🙏

Exelente servicio

David K was awesome. He totally helped us to obtain the correct camera for my son birthday. Thank you David K.

I’m quite upset with Best Buy, I purchase a Samsung stove August 2025, I explained to the rep my previous experience with this same stove and he reassured me that I need the 3 years warranty that work resolve any problems that I would have in the future, he specifically stated that the warranty would cover and cracks, shatter or mechanically issues that I would have, with a repair, replacement or and up charge if the same model stove was not available, now my new stove have two cracks in it. I called and a technician came out to me 9/23/2026 and I as informed that this was not fixable issue under the warranty. I was advised to go back to bestbuy to see what can be done, I went and the supervisor that I spoke to told me to cancel the warranty and schedule another tech to come out for a second opinion, when I contacted bestbuy for another tech to come out, I was informed because I no longer have the warranty they could not do anything about it, I did ask to speak to a manager in the customer service dept and she claimed that she would escalate my issue to see what can be done. I even asked them to reinstate the warranty. I’m just feeling like I was scammed into getting this warranty when the know they would not cover cracks. Samsung has no business selling appliance Frustrated Samsung and bestbuy customer