This was honestly some of the worst customer service I’ve experienced. I walked into the store needing help, and it felt like employees were actively avoiding me. When I finally got someone to help, instead of actually assisting me, he simply pointed at a screen and said “there,” leaving me to figure it out myself. Even at the register, employees were having their own conversations while I was waiting. One employee who was already helping another customer had to look over and basically get their attention before someone finally asked me what I needed. I understand employees can be busy, but the lack of acknowledgment and willingness to help was extremely frustrating. I came in expecting basic customer service and left feeling like I was bothering the employees by asking for assistance. Definitely not the experience I expected from Best Buy. Honestly if they would’ve caught me in another mood i would’ve flipped out.
Response from Best Buy
August 21, 2026
Hi Tyler,
Thank you for your feedback. It's concerning to know you were unable to receive the help you needed during your recent visit with us, and we appreciate you bringing this to our attention.
To formally document the information you've provided, feel free to reach out to us on Facebook: https://bby.me/HpcFTl, Instagram: https://bby.me/ltBGr9, or Twitter/X: https://bby.me/ZG5mje. Be sure to include Google review 207095 with your details.
I used Geek Squad, they always come thru!
Great price .. great place