Best Buy Coral Springs

Disappointing Customer Experience – Needs Stronger Management and Staff Engagement My recent visit to Best Buy was unfortunately underwhelming. While the initial greeting upon entry was appreciated, the overall customer service experience quickly declined. It was extremely difficult to find anyone available to assist, and when I did, the support provided was minimal at best. Most associates seemed disengaged and unable to answer basic product questions, particularly regarding availability and inventory. A major issue I encountered was the lack of stocked items, especially in key departments like TVs. When inquiring about restocks, the standard response was, “We only get them every Tuesday or Thursday,” which doesn’t help when you’re ready to make a purchase that day. It’s frustrating as a customer to receive vague answers without proactive solutions. Even more concerning was the absence of visible management. There was no one to escalate concerns to, and it felt as though no one was truly overseeing the customer experience. This lack of leadership trickles down—staff appear to be just going through the motions, more focused on completing their shifts than helping customers. Ultimately, I ended up purchasing my TVs elsewhere, at a store where employees were present, knowledgeable, and actually invested in assisting. It’s disappointing, because Best Buy has the potential to offer great service, but without active management and better-trained, more engaged staff, that potential continues to fall short.

Always an AC issue. Everyone is sweaty.

This is a delayed review but a few weeks ago I had an issue with my phone that I could not fix on my own. I accidentally broke my sim card tray and my sim card got stuck in my phone. I was trying to replace that phone anyway. Being that I need my phone for work, I showed up at this location at the last minute without an appointment near their closing time. Not only did they salvage my sim card but I was also able to purchase a brand new phone at a great price that came with a pre-installed screen protector and a case and a sim card tool but also they assisted me with the set up and transfer at no additional charge. The service there was great and I will definitely be back for my tech needs. I hope their management reads this review.

Went to the Coral Springs location for the midnight release of the Switch 2 and not only did I manage to secure one for my son but the staff there were all very energetic and enthusiastic and ran the release incredibly smoothly. James, Marissa, Presdon, Valentina, Isabella, Joel, and Dominic were all incredible and made this first midnight release for my son a very positive memory.