Geek Squad very professional. Also very knowledgeable and helpful. Customer service is at the top of there list.
Best Buy all across US is always a horrible experience and this place was no different. The salesperson knew absolutely nothing about the product I was interested in. This person had to go off and ask another salesperson, could not answer one single question even after I requested to have the salesperson that knew the product.
What this person did know about was warranties. They told me all about it and how great it would be. I asked if it would be available in another country and of course they didn’t know. However, what prompted me to write this was, they sneakily added $79.99 to the bill without saying a word!!! Then tried to talk to me and distract me from noticing. The only reason I did notice was I tried to buy them online so I knew the final price. I questioned this person and the answer was “oh you don’t want it”? That was so sneaky and underhanded it prompted this one star review.
I realize they do not get commission on warranty sales so I blame the manager for making his/her employees dishonest.
Response from Best Buy
March 27, 2026
Hi there, Taylor,
Thank you for leaving a review. I can certainly understand wanting clarity when making a purchase with us, especially for a Protection Plan.
Please send us a private message on social media so that we can properly escalate this. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/I3jmt3), Twitter/X (https://bby.me/h9wZbE), or Instagram (https://bby.me/H6dYwb).
Please mention the phrase “Google review #135227” when reaching out.
Very helpful and knowledgeable
I had a great experience at Best Buy thanks to Carlos who helped us purchase our TV. He was extremely knowledgeable, patient, and took the time to explain all the options so we could make the best decision for our home.
He didn’t rush us or try to upsell—he genuinely wanted to make sure we were happy with our choice. Because of his help, we ended up with a TV that we absolutely love!
Excellent customer service like this makes a big difference. I truly appreciate his professionalism and kindness. Highly recommend asking for his help if you’re shopping for a TV!