Helpful staff and fairly organized shop. Sometimes hard to find what you're looking for and if you check online, it does not mean it is in the store. Calling ahead to check is not always easy, as the staff don't seem willing to answer these questions. Most the in-store staff are quite helpful. I recommend shopping around first.
Guillermo H
April 13, 2026
La atencion exelente, el asesoramiento impecable; super recomendable
I hadn't been to a best buy in years, but went here because I've been told about their amazing customer service. I wandered around the store a couple times before finally finding what I was looking for. I wasn't greeted by anyone during that time. I found the computer I was looking for, but there didn't seem to be anyone around to answer questions. The mouse was broken and I couldn't take the "tour" on the computer. I stood by the computer and looked up information on my phone for quite a while. No one ever came into that area, so I eventually left completely unnoticed.
Response from Best Buy
April 07, 2026
Hello Jenny,
We can see why you’d be upset and frustrated if you could not get the help you needed. We want to make sure it’s fully documented so we can continue improving. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #139351 in a private message. We’re here to listen and help however we can.
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