I arrived to Best Buy around 4:00pm today to purchase a desktop, they were really unprofessional standing around making jokes instead of helping customers. After standing behind 3 employees they finally asked me if I needed help, so I showed the person the item I wanted from my phone, guy was clueless and pointed to 2 other computers… I was like sir I’m pretty sure those aren’t the ones lol, he’s like okay let me check my computer. Then passed me on to someone else who then also asked for the product, I showed him
And he legit walked away… I waited around and he came back holding the box, I looked and said I think this is the wrong one, he said oh, I got the wrong one, then now said he would be right back… I waited for like 8 minutes if not more for the second return and decided to just leave. I didn’t feel confident in my purchase at this location and having to wait about 45 minutes overall. Not saying we have to be perfect but can we maybe know the correct box lol.
Geovanis J
August 20, 2026
Went in to trade in my watch that Best Buy online offers $90, but after struggling with an associate, another manager associate I guess named Ava/Eva, started the process and said $40 trade in. ????
I questioned her about it showing that BestBuy.com shows $90 and my device is in good condition, she just said, that's what the system showed??? But yet they were having a hard time finding the information. Nooooooo interest as of my being there is disturbing them from being so busy. There are more blue shirts in the store than customers.
This is why I no longer deal with Best Buy,
They advertise something but then they don't bother to check correctly.
Response from Best Buy
August 20, 2026
Hello Giovanis,
Thank you for sharing your feedback. It's disappointing to hear that the trade-in value presented in store did not match the estimate you expected and that you left feeling your concerns were not fully addressed. Clear communication and a thorough review of trade-in information are important, and we appreciate you bringing this experience to our attention.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/y9MGkF)
Twitter/X (https://bby.me/4OfH3p)
Instagram (https://bby.me/lXIhfQ)
When reaching out, please reference your Google Review 206956.
Walked into the store a few moments ago to purchase this particular item which is sold by bestbuy online. I got turned away because in store price is higher at $62.99 and I was told by the cashier and management that the price can't be matched.