Best Buy Davie

I purchased an iBUYPOWER PC for over $2,000 at this Best Buy in Tower Shops, and it has had repeated problems: Bluetooth connectivity issues, intermittent USB ports on both the front and back, and now random freezing despite extensive troubleshooting. Since I was outside the return window, I called Geek Squad first. The phone representative told me to bring it in and said the store would work with the manufacturer to help me get a replacement. When I arrived, the staff seemed unsure how to handle it. The manager, David, who also sold me the PC, said, “Well, I told you to get the warranty.” After more back and forth, I was told the manufacturer’s warranty was a “self-service thing.” I left without a clear plan. My available account history shows nearly $30,000 spent at Best Buy through the years after identified returns. Clearly that loyalty means nothing to Best Buy unless you subscribe to their MyBestBuy BS. I trusted this store’s recommendations and expected help when the computer kept having problems. Instead, the phone support and store gave me conflicting answers, and I was left to figure it out myself. I miss when customer loyalty felt valued beyond memberships and protection plans. This experience has really damaged my trust. I hope management steps in and helps resolve it.

Writing ⭐ 1 STAR — TERRIBLE CUSTOMER SERVICE! EXTREMELY DISAPPOINTING! I purchased a Samsung washer and dryer at the Best Buy store in Davie on University Drive. Before making the purchase, the very first thing I asked was whether the appliances were in stock. They assured me that they were. After taking my payment, they told me I would have to wait 20 days for delivery because they did not have installers available. Now, after already making me wait, they have delayed the delivery another 10 days. That is a total of 30 days! This is absolutely unacceptable. Best Buy is very quick to take your money, but when it comes to delivering what you paid for, customers are left waiting with excuses and delays. This is the THIRD time I have experienced this kind of situation with Best Buy! A company of this size should have better inventory management, reliable delivery schedules, and respect for its customers' time. I am extremely disappointed with Best Buy and its lack of professionalism and accountability. I would strongly recommend thinking twice before purchasing major appliances from Best Buy. Do not assume that because they tell you an item is in stock, you will receive it within a reasonable time.

extremely disappointing experience at this best buy in davie. i went in to purchase a garmin watch and trade in my apple watch series 9, which i had estimated online at $130 in good condition. when i arrived, the employee assisting me barely communicated with me and spent a while inspecting my watch before telling me the system only gave him the options of “perfect” or “fair,” so he had to select fair, which would only give me around $40. i was genuinely astonished because, while my watch had a few scratches and one more noticeable one, it was still in pretty decent condition. the employee couldn't figure out how to proceed and had to get his manager involved. when she came over, i politely asked her to take a second look, and she responded with an unbelievable amount of attitude, essentially shoving the watch back toward me and saying something along the lines of, “i mean... look at it. it's all scratched up.” the entire interaction was unnecessarily dramatic, dismissive, and completely unprofessional. i understand that trade-in values are subject to inspection, but there is absolutely no excuse for treating a customer this way for simply asking a reasonable question. neither employee seemed interested in helping me, and the manager didn't even introduce herself when she approached me. i had already told the employee i would take my watch to apple instead, which is exactly what i did. apple gave me the $130 trade-in value i originally expected, and the employee there told me my watch was in great condition. the difference in professionalism and customer service was astounding.

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