Best Buy Davie

Steven at the geek squad help desk was amazing! Give this man a promotion!

Buyer beware. Purchased an extended warranty on a brand new washer and dryer. Haven’t been able to use it due to a major leak in the drain hose. Earliest repair appt was almost 2 weeks away. Terrible customer service.

I am so unhappy with Best Buy. It is horrible what they did to me. I purchased the TV. It came damaged. They immediately replaced it, but then a couple of days later, I noticed that my protection plan was canceled. I tried to put the protection plan back on, and the next thing I know, Best Buy is returning my money for the TV while the replacement is working in my house. An hour later, they're taking the money back from me. I can't understand why I can't put the protection plan back on. Next thing I know, I look in the Best Buy app, and they have me down as returning both TVs. Therefore, both protection plans were canceled on each TV. When I called Best Buy, customer service tells me, "We're sorry, but you returned two TVs, so there's nothing we can do." I'm like, "No, no, I have a TV. It's here in my house, and you charged me for it. You gave me the money back, but then you took it back again." Now I need to get the situation resolved because my TV has no protection plan. Now it's over a week and a half, and I'm still waiting for the situation to get resolved. A terrible, terrible situation on Best Buy's accounting or system that handles returns, exchanges, who has what, and who doesn't have what. I am very disappointed. Because of this, I don't think I'll ever buy anything from Best Buy again. I'd be very careful when purchasing anything online and having it delivered, especially if you have to have it returned and replaced for some reason. Be very careful with these people.

Thierry is the only person who works here who is helpful. The other guys just look at you with a glazed over look like you’re speaking German. Thanks Thierry for your help