Best Buy Davie

Curbside pickup was a breeze

The GM was rude to me and one of his employees. Don’t remember his name but it says he’s been with best buy is 1998 or something around there. Saying I have to get a product and it can’t be store credit. I’ve gotten store credit before for returning a defective product under warranty. Only reason I’m giving a 2 star is because the lady in Geek Squad was extremely helpful and knowledgeable about the policy for warranties with Total Tech Members if not it would be a 1 star. You would think paying 180.00 a year for a membership would at least have the GM be a decent person. Anyways I got my store credit like how I always do for one of my two defective items. And the employee being new and him being rude was just disgusting 🤮 honestly. As if he was never in their shoes. If he’s ever there and is the one helping me, i’m walking out the door and going somewhere else. Keep making up your own rules and I’ll cancel my membership. For a General Manager, customer loyalty is obviously something he doesn’t care about.

I had one good interaction with this stores Geek squad, because the manager at the time had sold us over 2G's worth of appliances. Therefore, when he heard I had computer issues he made sure 'his' geek squad changed the battery on my 5 year old laptop, which I purchased at Best Buy. . However, I cannot in good conscious, let an old misleading review - stand. . THAT WAS ABOUT A YEAR AGO.... HOWEVER.. Now, I purchased a new computer in Dec. of 2024 - as soon as I encountered problems with it, 2 months later - Best buy, in particular the people who handle 'Total Membership', gave me the runaround as soon as I reached out for help. . Please, look up my 'other review' of Best Buy for details. . Interestingly, the pictures of my receipt, proof of purchase - CLEAR AS DAY - somehow, isn't allowed to upload (on the other review). . Whatever you do, DO NOT PURCHASE THERE TOTAL MEMBERSHIP, IT'S A SCAM.

If you are geek this is the place.