Best Buy Davie

I ordered a 3-D printer last week. Yesterday was when I was supposed to receive it in the app and in your emails. You barely get any details as to what’s wrong and what’s holding up the process. I tried to call the store directly, but Best Buy decided that it’s best for them not to have customers be able to contact the store directly so any number you find links directly to their online customer service which I’m assuming is helpful for most things but not helpful when you’re stressed out about not getting the order that you want that was promised to you for a specific date. On their end, they are very limited (according to them) on what they can do and don’t have any way of communicating with the store, which is insane in today’s day and age. This is the most horrible Customer Service experience I’ve ever experienced. I feel like I’m left in the void where I don’t know what’s going on and my time is very precious and cannot afford to go to the store and gamble to see if it’s there. And then the only remedy at least according to customer services to go to the store and find out if they can find it for you in the back. All I want is my product and cannot do something as simple as call the store directly it’s inquire about what’s going on with my order with the actual store. This has been immensely frustrating and stressful and again I cannot stress with any more emphasis how important my time is and how I cannot go to the store just to check and see if it’s there. This printer is for my business, and this kind of delay is costing me money and wasting precious time that I can be using to further my business.

Steven at the geek squad help desk was amazing! Give this man a promotion!

Buyer beware. Purchased an extended warranty on a brand new washer and dryer. Haven’t been able to use it due to a major leak in the drain hose. Earliest repair appt was almost 2 weeks away. Terrible customer service.

I am so unhappy with Best Buy. It is horrible what they did to me. I purchased the TV. It came damaged. They immediately replaced it, but then a couple of days later, I noticed that my protection plan was canceled. I tried to put the protection plan back on, and the next thing I know, Best Buy is returning my money for the TV while the replacement is working in my house. An hour later, they're taking the money back from me. I can't understand why I can't put the protection plan back on. Next thing I know, I look in the Best Buy app, and they have me down as returning both TVs. Therefore, both protection plans were canceled on each TV. When I called Best Buy, customer service tells me, "We're sorry, but you returned two TVs, so there's nothing we can do." I'm like, "No, no, I have a TV. It's here in my house, and you charged me for it. You gave me the money back, but then you took it back again." Now I need to get the situation resolved because my TV has no protection plan. Now it's over a week and a half, and I'm still waiting for the situation to get resolved. A terrible, terrible situation on Best Buy's accounting or system that handles returns, exchanges, who has what, and who doesn't have what. I am very disappointed. Because of this, I don't think I'll ever buy anything from Best Buy again. I'd be very careful when purchasing anything online and having it delivered, especially if you have to have it returned and replaced for some reason. Be very careful with these people.