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GEEK SQUAD

Best Buy Daytona Beach

4.0
(5525 reviews)
1900 W International Speedway
Daytona Beach, FL 32114
(386) 226-2267
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Recent Reviews

4.0
(5525 reviews)
Marisa E
January 28, 2025
5 out of 5
Muito bom!
Sarah
January 27, 2025
1 out of 5
Went to my local Best Buy in Daytona . Had an appt set for 1:00. Sat and waited got cut in line by a guy whom came in , and checked in and immediately walked over to the geek squad desk and got helped right away while my family and I had been sitting there for an hr already. Had to return a computer cause we had already been in once previously with the same brand of computer Ibuy power the first time it was shipped out to be fixed and a new one was shipped to the store . We picked it up plugged it in and the same problem happened again with the motherboard so our son just returned it. We made a complaint to the geek squad manager who apologized and said he would have a conversation with the employee.
Response from Best Buy
January 27, 2025
Hi Sarah, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you had to wait longer than expected when you had an appointment scheduled with us, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64741355. Thanks, ^Caleb
Kim R
January 23, 2025
1 out of 5
Absolutely ridiculous. Can’t call the store. Dial the number and get someone in another location that can’t reroute me to anyone local. Spent $2000 on a new laptop, it’s going back asap. The customer service is completely lacking!
Response from Best Buy
January 23, 2025
Hello, Kim, Thank you for reaching out to us here on Google, and taking the time to share your recent experience. We understand how we would feel in this situation, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64722622 regards, ^Brandon
Melissa B
January 23, 2025
2 out of 5
The people in the back getting items for shipt shoppers need to be more friendly and stop being so rude. Rang bell multiple times on a wed morning because we have certain tim we to pick up and deliver. We can't just wait till someone decides they want to open the door. The first thing that comes out of the older man's mouth is "we not always back here," and I said, " I know, but..." and he said," but nothing " like if you dont like your job, quit, and let someone else work there that is going to enjoy working there and is going to work well with others.
Response from Best Buy
January 23, 2025
Good Evening, Melissa. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64722424" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

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