Wowie Zowie! I am not over-exaggerating: Best Buy's Total Tech Premium membership is the G.O.A.T for a household that doesn't have a resident family geek living inside. My MacBook Pro mysteriously and suddenly filled its hard drive with 800+ gigabytes of System Data. This came as quite a surprise to me as I have a Terabyte disk drive and I personally only use 60 GB and regularly housekeep my system. By the time I detected it I did not have enough disk space to test what was happening to me., much less delete data. Geek Squad (thank you especially to Sam) to the rescue. Sam was able to unclog 800 GB just by clearing out my log files (error messages from crash reports, etc. one-use messages) and - this is key- WITHOUT RESETTING THE SYSTEM . So cool. They ended my no-computer pain quickly and got me up and running with minimal work on my end. Believe me- i know there are short cuts they could have taken at my expense -- they did not! Go forth and prosper, Total Tech!
"Neida" at the registers needs a GREAR BIG HUG! She doesn't like her job much. How do I know? She marginalized me while she was handling my transaction. I say she needs a hug because of my reception of "Neida" towards me as being INVISIBLE. Invisible people fuel your paycheck; you should think about that "Neida"..
Response from Best Buy
January 10, 2026
Hello, Fred,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/khyoka), Twitter/X (https://bby.me/cxtju0), or Instagram (https://bby.me/na1v1s). When you message us, please include a copy of your Google review number #103053. We look forward to working with you.
Ugly costumer service
They didn’t follow their own policy for Match Price
Don’t buy from them, Amazon is cheaper
Response from Best Buy
January 10, 2026
Hello, thank you for leaving us a review. In policy price matches should be a straightforward process. Can you please reach out to us on Facebook (https://bby.me/wywybm), Twitter/X (https://bby.me/fwxc51), or Instagram (https://bby.me/jumn1n) with more information about your experience? Please begin your message with "This is regarding my Google Review #103000".
What helps your store more a)Let people buy more
b)have lost prevention there
c) quiting your job now and lieing
Answer soon quiz
Give employees a quiz
Getting along