Best Buy Daytona Beach

I wish negative stars was a thing because you definitely deserve it! This location must be going out of business with the lack of customer service in all areas. No one will help you when asking for it. They act like you have inconvenienced their whole being with the attitudes and eye rollings you receive! Good luck with upper management, they seem to be nonexistent when you ask for one. You will just be standing there waiting and waiting for someone that NEVER shows up! Does anyone have any suggestions for a better electronics store, because I will never shop at Best Buy again!

Fast friendly customer service. Eager to assist you.

Sadly, a very poor experience. Purchased a new car radio and mounting equipment for my Jeep Grand Cherokee. Over $400 including the mounting hardware and cables for the amplifier that is mounted in the back. I explained all of this to the salesman on Saturday morning and he advised he had ordered everything that was needed. There is a standard $109 installation fee so that was reasonable. I had already removed the old radio from the dashboard. Arrived the following Wednesday at 930 am for my 10 am appointment. Two men in the installation garage adjacent to the Best Buy building on Speedway Blvd looked at the contents of the two boxes and first told me the salesman ordered the wrong cables. Then after checking Google, they informed me that they would need to charge me additional work hours of $100 an hour. When I asked why they stated they work pn an hourly payment schedule and that the $109 was just to put the radio into the dashboard. When I mentioned that there were two fast clips, one to the radio and one for the antenna already there, and ther are four screws, they advised that to complete the installation would be at least 3 to $400 more since they needed to run the cables to the amplifier. Misunderstandings and mistakes happen and that is fine with me. I declined the work, requested a refund of the $400 and asked to speak to the manager on duty. This is where the real issues started. The two men in the shop advised they do t work for the managers there. They are going to refer me back to them. Then they proceed to tell me I front of other customers that all of the sales people on the floor don't know anything. I took the Jeep to the parking garage lot and when they saw me enter the front doors the same man came up to me and told me he spoke to the manager on duty, Jordan, and he was too busy to talk to me. There was nothing they could do. So, as soon as this person walked away I saw Jirdan drinking a cup of coffee and chatting with another salesperson. I asked why he couldn't help me find another more reasonable radio to I stall that would be $500 in installation fees. Jordan proceeds to tell me that he doesn't have the time or the people to help every customer. The sales person that helped me Sean was a former installer. Jordan advises that was over 20 years ago and he doesn't know ow what he is doing. Jordan omly uses him once or twice a month when they are desperate. A very arrogant and snarky attitude overall. As a customer of Best Buy for over 30 years, I am disappointed. I did call the regional offices using the telephone number listed and left a polite request to speak to someone at the regional level. I only wanted to provide some free management suggestions since I previously led a very large world class organization and after my retirement, I instruct graduate students in business and information technology. It has been three weeks and I do not anticipate a response.

Needed assistance and asked for it they said they would be over and never came. I asked again and they had an attitude this time and still never came. They were unhelpful and made me feel like I was bothering them while they chatted amongst each other.