William S
February 21, 2026
They had alot of inventory
Last of the Mohicans ! A place you can still go and buy electronics physically , ask questions , test out big ticket items . Glad we this store here
Lack of inventory was very sad. Is BB going under?
Response from Best Buy
February 20, 2026
Hello, Keb,
Thank you for sharing your feedback. Trying to find the items you need should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/0k95oq), Twitter/X (https://bby.me/unplc9), or Instagram (https://bby.me/lb52t5). Please reference Google Review #119702.
Britta B
February 20, 2026
My family has been a long term customer of Best Buy but we no longer will be. On 2-16-26 my husband went to this store with our 4 year old son to purchase games for his Nintendo switch. He was told by an employee of the store that the Nintendo 2 games would work for our Nintendo switch 1. He confirmed multiple times with the employee. He purchased 3 games for $180. When he got home, he opened the package to put one of the games in. It did not work. He opened another game and tried it. Also would not work. The following morning I went to BestBuy with the games and receipt and was told I could not return the opened games due to them being opened because of a copy right concern. We had the games for less than 24 hours. I contacted the corporate office by phone where the employee could barely understand me and informed me there was nothing they could do about it. As a business owner myself, I find it unacceptable for large corporate to handle this in such a manner. When BestBuy employees give their customers the wrong information, it’s the customers who have to pay for it.
Response from Best Buy
February 20, 2026
Hello, Britta,
We certainly understand how you are feeling after an issue occurred with the recommendation for games with your Nintendo Switch and Nintendo Switch 2 games. We would be happy to connect with you and work to address these concerns. Send us a private message on social media with your Google review case ID, so we can help: #119672.
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