Painful! Train your people better and stop riding their butt. You should reprimand in private and praise in public. Not the other way around. Public humiliation is a horrible tool.
Response from Best Buy
November 15, 2025
Hello, Kevin,
Thanks for reaching out to us with your feedback. Discipline should only be done in private, so we can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/jjjlfv), Twitter/X (https://bby.me/83q6a4), or Instagram (https://bby.me/q5aryg). Please reference Google Review #69559.
Best Buy continues to display the worst customer service I've experienced of any large retailer. Outside of providing a miserable in store customer service experience, their resolution team is entirely unhelpful and will refuse to escalate your concerns. I regret all of my prior purchasers with this company and hope the consumers rise up and boycott their prolonged disregard for their customers. Despite several emails and phone calls, I still have not been able to speak to someone regarding a resolution. Terrible example of how to run a corporation.
Direne O
November 12, 2025
Great experience. All the visual help to see the things you consider buying. We were approached by staff to help if we had questions. Knowledgeable answers and no trying to change our minds about one product or another. I hope staff do not with purely on commission because we go to see and then later buy online when we can compare more. The gentleman who helped us in the TV section were outstanding without being pushy. Such a great store!
Excellent customer service and friendly staff.