bought ge washer and dryer from this store. dryer is good but washer failed after about 2 years of use. something electronic dealing with the water sensor that can not be fixed unless you pay about $600-700, which is the price of a new one. store said that there was nothing they could do and that I was SOL.
Response from Best Buy
November 02, 2026
Hello,
Thank you for sharing your feedback with us. We can understand wanting your appliances to last a long time and having one fail like that, isn't welcome news.
The products that we sell should come with a manufacturer's warranty, which in most cases is one-year. In addition to that, we offer our Geek Squad Protection (GSP) plans (https://bby.me/VDPVOu) that can add extended coverage for your products. Once outside the warranty or protection plan time frame though, the repairs would need to be paid for, or a replacement would need to be purchased.
We'd be happy to review this to determine if any options may be available, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/ePYu47), Twitter/X (https://bby.me/d78ldb), or Instagram (https://bby.me/GptTLj), and mention "Google review 247287."
I purchased my IPad Pro 11" (M5) in Mt Vernon, NY. I had an issue and since I live in Florida, I visited the Best Buy in Daytona. Here my issues were resolved, explained, and some recommendations were proposed. I want to thank the Following Employees for helping me and for going above and beyond... By order of appearance; Kevante, Faith, Justin and John B. These individuals, in my opinion are an asset to your organization. If I could give them 10 stars I would. Thanks again.
Kristine S
October 19, 2026
Very knowledgeable and professional.
Full on dynamic pricing 😑