Best Buy Daytona Beach

If you live in Volusia county be aware! Best buy will not even perform a diagnostic on a TV you buy from there!!!! I spent alot on an 85" and it randomly died and I called 3 different departments at Best Buy and none will help. I'll never buy from them again. I was a reward member and bought all my electronics from there. Well buyyyyy.

Great service

I needed a cell phone case. It's not a newly released model so I knew I'd better look around and ask before going anywhere. I thought I had found what I needed. Google listed this Best Buy as having what I needed. So, redundancy is a necessity theses days. I checked the Best But we site linked to the store claiming availability. Their website claimed to have 2 different cases in stock. To make sure, before ordering the @$40 ride share to get there,bI called the phone number linked to the store. After navigating through a ridiculously useless AI assistant I spoke with an employee who stated that yes the product I sought was in stock and available. Well, after due diligence of research, shuffling my schedule for the distant adventure, and a costly ride share I arrived. The employees on the floor were very polite and eager to assist me. I asked to be directed towards the products that I sought. I first sought out and found a case and screen protector for a phone that is a new release. I then realized they the Google phone cases and other accessories were not with the rest and asked for their location. Again the employees were very helpful. Now I'm looking and looking and quickly realize the only the 2 latest models, and accessories, to be released were in stock. I questioned a sales associate and explained my situation and they were rather quick, and seemingly prepared, to inform me that I should have checked their website before coming. I respond that I had and that I had even called. Again without hesitation they informed me that no one in the store answers phone calls and tha it was corporate that I had spoken to. They did a spectacular job at avoiding any liability. I put down the case and screen protector I had already chosen and wished them a wonderful day. Upon exiting the store I called the phone number linked to that store. Again, navigating through a useless AI assistant, I was connected to an associate. I explained my situation and asked why I would be mislead and, in my personal opinion, lied to. She was incredibly skilled in the way that she pointed out that it wasn't her and...(At this response I stopped listening and wished her a wonderful day and hung up) Thanks Best Buy. There should be a special award for inadequate customer service with a congratulations for fault avoidance and gas lighting blame. Over the decades I had spent well over $40k. I was there when they bought a little company a friend of mine ran in Minneapolis. It's still called Geek Squad. Goodbye. You will never see another dime of mine and I will share this experience every chance I get.

Bought a new Samsung 50 in a week ago. Would not connect to wireless. Had geek Squad come. He tried to solve but could not. He said we will to get you a new tv..granted. have not heard anything a week later. All I got was the run around on phone. Transfered 3 times, no luck. My wife is in bed recovering from surgery which was my whole reason for buying it. Customer service and geek squad really let me down. I ended up ordering another TV. They wanted me to reboot and have FedEx come get. I have a bad back and needed help with TV to begin with...rating here minus 0 not recommended