Best Buy Daytona Beach

My wife and mother-in-law purchased a refrigerator from Best Buy on 8/24 and paid for installation, along with a water kit to connect it. Upon installation, unbeknownst to us at the time, they used the old water kit instead of the new one we paid for. We never were given the new kit that was purchased and only realized that we had been swindled when the refrigerator leaked water into the wall and onto the floor. My mother-in-law is 79 and she got the run around from Best Buy to say the least. They didn't send anyone to fix it until 8/27. When he inspected it he said Best Buy wasn't responsible and that she needed to file a claim with her insurance company. I wish that my wife or I had been there with her when he came to "fix" it. I wouldn't be making this post right now. I can't belive that he would try to swindle a 79 year old woman a second time. My mother-in-law was beside herself. So we've called Best Buy customer service and now we have a case number. I told the representative that if we don't get resolution quickly, I will be contacting three agencies on Monday morning - the VSO to report this Best Buy installer for elder exploitation, DCF to report it, and WFTV Channel 9 Investigates. Stay tuned to see if Best Buy in Daytona Beach (store #515) does the right thing or tries a third time to swindle an elderly woman.

Staff was not helpful at all asked about warranty for ear buds and was treated to an eye roll this place went way downhill it's a shame.

Brought a new HP office jet 8138e from Best Buy online. First day it crapped out into a critical system error. Took down to Best Buy in Daytona. Was told since we brought it online through their market place we had to do a return first online. They could not do a return or credit. DO NOT BUY ANYTHING THROUGH BEST BUY ON LINE!!!!!

Bill, the manager, is fantastic. Always friendly and provides excellent customer service. He’s definitely on our Christmas card list!