Deborah B
February 10, 2026
I bought a Universal Remote it did not go with the TV that someone gave me. I called and asked about what Remote will, have th3 Model # and gentlemen on the phone was awesome. I went and bought a TV it was as on sale. I returned the Remote they accepted it even after January 31, 26 they gave me my money back and it was so nice of them to do that. Kuddo's to them. I would shop Best Buy again. Some of them are snitt. I looked and talked to different Associates and I did talk to a very nice 👍 person the gentleman was very helpful and kind
Make you wait even though you have an appointment. What’s the Point of setting an appointment if you are treated like a walk up
Brielle R
February 07, 2026
Poor communication, zero flexibility, and very frustrating customer service.
Response from Best Buy
February 07, 2026
Hi, Brielle,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting customer service to accommodate you where possible.
So that we can look into this matter closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/1w7bup), X (https://bby.me/7kkzxd), or Instagram (https://bby.me/po8mbh).
Please be sure to mention “Google review #114406” in your social media message.
Brielle R
February 07, 2026
Poor communication, zero flexibility, and very frustrating customer service.
Response from Best Buy
February 07, 2026
Hello, Brielle,
Thank you for sharing your concerns with the policy and communication concerns with Customer Service. We would be glad to assist you in any way we can. Please reach out to us on any of our social media profiles below with Review 114404 for support.
Facebook (https://bby.me/dl9hbl)
Twitter/X (https://bby.me/hwzsc5)
Instagram (https://bby.me/8lzyo1)