Shawn N
September 14, 2026
Although our problem was resolved in the end, it took getting past patient after 3 days of trying. Broken product, out of stock on a sale weekend, lost in delivery, customer service literally sucked. Had to tell a man how to be polite to a lady. Not planning on shopping here again. I don’t leave bad reviews… This was bad.
Response from Best Buy
September 14, 2026
Hello Shawn,
Thank you for reaching out to share your recent experience with us. While we are glad the issue was ultimately resolved, we understand that the process leading up to that resolution fell far short of your expectations. If you would like to chat with us about your experience, please reach out to us on any of our social media profiles below with Review 222280.
Facebook ( https://bby.me/tdvhIL)
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Albert A
September 09, 2026
While on vacation in the Destin area my daughter's phone went out. We went to Best Buy for a replacement as the local AT&T store was unable to help at all. The staff at Best Buy was extraordinary and was able to help us with our needs and had us on our way quickly. This was the was the easiest and quickest experience I have ever experienced when having to replace a phone.
Both laptops we wanted had to be ordered. Boo. It's free shipping but we were hoping to bring a laptop home today.