The associates were friendly. They were understaffed. We walked in knowing exactly what we wanted to buy and then waited along time for someone to check us out. A long line formed at the register as there was 1 check out lane opened. 2 more associates eventually came to check out customers.
Response from Best Buy
August 16, 2026
Hi, Amber,
Long wait times are never ideal. Though we can imagine how frustrating that can be, we are happy to see that two more associates stepped in to help. Please know that your feedback is important. Therefore, we invite you to send a private message via Facebook (https://bby.me/s7NnE1), Twitter/X (https://bby.me/PUMFZj), or Instagram (https://bby.me/8UI59l) so that we can look into your concerns. When sending your message, be sure to reference "Google Review 204365".
Do yourself a favor and DO NOT shop at Best Buy, they take your money and then cancel the order, 10 to 29 days for a refund after calling and chasing them down. They need to change their name to WORST BUY, they suck. A NEGATIVE - 10
Response from Best Buy
August 15, 2026
Good Evening, Jerry,
We fully understand how you are feeling after an issue occurred regarding a canceled order and your refund. We would be happy to look further into this situation with you. Please feel free to send us a private message on social media that includes your Google review case ID: #203895.
- Facebook (https://bby.me/oXEoas)
- Twitter/X (https://bby.me/2Cs9H9)
- Instagram (https://bby.me/3hBtKw)
Excellent service there, a young man who speaks Spanish and served us very well. He loves his job, knows how to treat customers, and does not discriminate.
Going to Best Buy used to be an experience and you were guaranteed to find quality films, music and electronics. They've done away with all media, except for a few games, so unless your making a major electronics purchase (which you can find elsewhere for cheaper) there isn't any point anymore. The store layout feels like a horrible warehouse. And for all the staff on the floor, they have one kid at the counter for checkout (who, when he asked for help, was rebuffed by another employeewho had better things to do). Most the shelves have big empty spaces with no product.