Best Buy Destin

It’s rare to find a store with truly great customer service these days, but yesterday was a wonderful exception. Aiden and Will were friendly, quick to help, and made sure I got my exchange. Thank you both for the excellent service!

Worst experience with a retail store ever! Unable to speak with someone who has problem solving skills. No accountability- horrible customer service and they do not show up for deliveries.

Went to buy Meta glasses, they only had one on display that you are able to try on, they had others that were being displayed out of the packaging as well but in a locked box. There was a clearly visible key fob to open the case, I asked the employee if I was able to try on the larger size that was being displayed so I could know which one to buy, the standard or large size. Employee had no interest in making the sale and gave a simple answer of “we can’t do that” and then turned around and went back to stocking. Went to bass pro across the street and they had no problem making the sale. Best Buy’s loss I guess. Horrible service in all honesty, maybe I could have asked someone else but I just felt like he could have maybe said something at least along those lines of asking a supervisor or something. Just went about my day and bought elsewhere but still feel like this should be addressed because that was just bad customer interaction all together , no conversation or interest at all by someone being paid to work there…

My old phone completely broke, I was unable to turn it on and my family was about to travel, so I had to buy a new one ASAP. This location's Verizon specialist, Sarah, was BEYOND helpful and patient. She knew exactly what she was talking about, was able to get us the best deals, and even had insight on all the nearby Verizon stores. She genuinely knew what she was talking about and went the extra mile to get us answers to anything she didn't know. Could not have gotten my new phone without her!