Fabulous staff. One item wasn't available the other had a decent range in 2 different parts of the store. The sales guy knew his stuff & made sure I checked both parts before making a decision.
They have the best customer service every time I go there
Update: Thank you for your response but my issue is not the time you've had my computer, it's the lack of communication and inability to reach a human when I call the store. It's infuriating to cal 5 times in one day and after 15-20 minutes getting sent to a call center who cannot help! Also, right after posting this i heard from the Geek Squad and will be picking up my computer.
Destin Best buy geek squad has had my computer for over a week. They said it would take 3-4 days. NO ONE will return my call. I've called numerous times today after leaving several messages and I'm rerouted to a national call service who knows nothing. WORST CUSTOMER SERVICE EVER. I will never go to this Best Buy again. I'll drive further to get better service. Since I live 45minutes away I will be there tomorrow to discuss this with the store manager who will not take or return calls. Your Geek Squad is pathetic.
Response from Best Buy
April 08, 2025
Hello, Lisa,
Waiting longer than expected for a service to be performed is always frustrating, so we appreciate you letting us know about your recent experience with Geek Squad at the Destin location. We'd like to help you get in touch with the store. Please reach out via private message on social media and provide your name, phone number, and email to connect with a resolution specialist during business hours. Please mention Google Review 65023700 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Awesome service. I have honestly never been so happy. I walked in the sales girl asked me how she could help. I told her I needed the TV that was on sale. They pulled it down and had it waiting at the front for me right away. Less than 5 minutes I was headed back to the office with exactly what I needed to install it.