Best Buy Destin

So big and many products!!

Ordered a Roku TV from Destin BB for a vacation rental because it is the only device that has guest mode capabilities. They sent driver that did not speak english. I get text my TV arrived. It is no where to be seen. I call the driver, he does not speak a word of english and does not understand the word "Return back" "wroing" after on the phone with him for 20 min trying to find someone that speaks english found he left it at a condo building down the street. He brings it back, I am so made and I take the TV that looks like a BB shipping box with a bunch of other manufacturer names. He leaves. We schlep it up to our 2nd floor, and realize it is the wrong TV, they were out of stock on the Roku and took it upon them selves to substitute a Toshiba Fire TV. I then spend 1 hour and 15 min on the phone and they have the gall to ask me to bring it back to the store . I said I need a Roku TV delivered and this one picked up. They had a different model in stock that was 10.00 more which in the end they did waive. All they had to do was call me and alert me the model I needed was not available. I spent 3 hours getting the right Roku TV to be delivered that should have only taken 15 min. The only reason they even get 3 stars is the people who delivered today were apologetic. I did give them a scolding to take back to the person in charge to not substitute when a Roku brand is ordered. I hope those in charge take notice because we buy a lot of TVs.

Got an awesome modem!

Never have problems with Best Buy. And there’s a dude who works in the laptop/tablet section who kicks butt. I wish I remembered his name 😕 Even then, everyone knows what’s up. If I tell them I just want to be left alone to browse, they do it. If I need help, they are always ready to help.