Best Buy Destin

My old phone completely broke, I was unable to turn it on and my family was about to travel, so I had to buy a new one ASAP. This location's Verizon specialist, Sarah, was BEYOND helpful and patient. She knew exactly what she was talking about, was able to get us the best deals, and even had insight on all the nearby Verizon stores. She genuinely knew what she was talking about and went the extra mile to get us answers to anything she didn't know. Could not have gotten my new phone without her!

Find another place to buy your product. I purchased a high end refrigerator and had it delivered. Upon delivery they dented the frig. They offered to replace the fridge but two weeks later when they show up they bring a new fridge but use the new fridge for parts and replace the dented parts with parts from the new fridge. When they finished they pushed the fridge back into place in my garage and left. Unfortunately they did not plug in the fridge and when I check on it two days later the meats had defrosted in the freezer. When I tried to call to complain, I found out their customer service is all online - not live. About a week later I received an email with a link to file a "spoilage" complaint but the link didnt work. When telling customer service of this I did get a call from a customer service rep who saw that the link was in fact inoperable but she could not find a way to send me the document. I was told the issue would be escalated and I would be hearing from someone but that call has never come. Classic company that promises quality care but doesn't deliver.

Bestbuy! Yaay!

Ordered a small chest freezer for pickup. Was notified via email text and the app that the order was ready for pickup. It was in fact not ready for pickup. Arrived at the store and waited 55 minutes for them to pull it from the back. Waited so long I pulled a folding camp stool out of my truck to have a seat. Forgot the camp stool by the front door of the store. Called back to check and see if someone could hold the camp chair for me, but all phone numbers send you to a call center in India that tell you there is no way to call the actual store. This company has gone downhill. Would not recommend