Best Buy Destin

Should not have to wait over an hour to pick something up from geek squad. I have total membership at best buy, and waited 2 weeks and 4 days for a simple installation. Terrible service. When I got to best buy there was a long line and only 2 people working. But there was a total of 4 geek squad employees on the clock at the time(or more). BTW total membership is $200 for a perk that was taken away(free installations). I like to be understanding about things like this as a service worker myself, but this was just genuinely annoying to see people working but not helping.

Real Technology advisor

Small store with limited on shelf availability.

I ordered two TVS from here with delivery and mounting and scheduled a delivery. The morning of the delivery I got a text confirming that the technician would arrive between 7am-7pm. I took off work to make sure I was home. At 430pm Best Buy called and cancelled saying they didn’t have anyone that could come- after I waited most of the day. I called to reschedule and the soonest I could get someone was 6 days later (hopefully they show up this time!!). When I tried to call the store, you get re-routed to the customer service center, their answer was that the stores don’t take phone calls anymore. So I can’t even speak to a manager about this, but this has been the worse experience! Wouldn’t recommended getting your TVs delivered / mounted from this location. And if you work at the Best Buy in Destin, please give me a ring (if yall have phones).