Excellent service there, a young man who speaks Spanish and served us very well. He loves his job, knows how to treat customers, and does not discriminate.
Going to Best Buy used to be an experience and you were guaranteed to find quality films, music and electronics. They've done away with all media, except for a few games, so unless your making a major electronics purchase (which you can find elsewhere for cheaper) there isn't any point anymore. The store layout feels like a horrible warehouse. And for all the staff on the floor, they have one kid at the counter for checkout (who, when he asked for help, was rebuffed by another employeewho had better things to do). Most the shelves have big empty spaces with no product.
They kinda messed up my order, but the guys in the back didn't give up trying to find. They were really respectful and apologetic.
No help from any of the associates, walked in was going to purchase $300 Sony headphones but no one greeted me upon entering or anything for that matter, so I apologize I'll take my business elsewhere! No thanks!!
Response from Best Buy
August 12, 2026
Good Afternoon, Jordan,
We definitely understand how you are feeling after not getting the help you needed when shopping for new headphones. We would be happy to review this further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #202333.
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