Best Buy Coconut Point

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My boyfriend and I were shopping for Christmas gifts and we found a controller we needed to get for someone. A gentleman on the floor by the computers said we can price match to even the retail company that makes the product. We get to register we stood in line for 23minutes before we were helped. One cashier kept running over to somewhere else then back and a blonde female came up we thought she was going to help but instead she stood behind the registers staring at the line and kept looking down on her phone and chewing gum while do nothing finally another guy came into to help but then we were informed they couldn’t price match to the company itself which made no sense especially when the company was selling for $80 and Best Buy $150 So my question is do the employees have the correct information floor and register ? And why is Best Buy allowing employees to just stand around chewing gum staring at a line and on their phone ?

This review is not a direct experience but an issue I had to unravel for my 79 and 82 year old parents, happy they used my Best Buy membership for their purchase. Going to start this off with warning anyone who enters this store to stay away from Bob in TV sales. Parents went in store happy to purchase any of the days seasonal door busters. Bob told them they don’t want any of those and pushed them to a 2023 Sony stated it was the current option from Sony. While asking questions and trying to determine their best options based on needs, and available income spent my mother asked the same question three times (1. Being in her later years sometimes misses things because of her hearing, and 2. With people playing on the soundbars was having trouble hearing Bob) instead of rephrasing or being polite Bob asked her how many times is she going to ask the same question. Luckily I was emailed a copy of the receipt because Bob added 5 year Geek Squad coverage, and in home setup items that everyone knows are a scam and when talking with my parents about stated they had no idea about the 5 year coverage plan, but were told the in home setup was needed to assist with Comcast getting their cable box right. Hey Bob, all that is needed to connect a cable box is putting the HDMI cable in, no calls to Comcast needed. Through further conversation learned Bob conned my parents into a Best Buy card telling them there is a 10% discount for applying and using the card. As any of us who shop Best Buy we know there is not a direct discount but added membership points for using your Best Buy card. I am beyond pissed to think there are people like this taking advantage of people never mind elderly people. Bob should be terminated for these actions, but if not ask for someone with integrity to assist you when shopping at Best Buy Coconut Point.

Friendly staff asked if I needed anything