Frequently Asked Questions About Best Buy Coconut Point
How do I check product availability at the Coconut Point Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Coconut Point Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Coconut Point stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Coconut Point Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1688 reviews)
Bob P
May 12, 2026
4 out of 5
Tv was delivered and I was scheduled for uninstall and install on the next day
On the next day around noon I was told the truck broke down and appt was cancelled and reset 3 days later
I only needed installations and did not need a delivery but that was not understood
After 1 hour on the phone the only result was an install appt was set in 3 days
Poor service
David H
May 11, 2026
1 out of 5
Purchased a product on their website. It stated it would be delivered the next day. Great. Because I was going to be there to sign for. It was not delivered. Now they want it delivered two days later with a signature required, when I can't sign for it. Failure!
Paul G
April 29, 2026
3 out of 5
Bought an LG C5 open box excellent condition. Remote and screw is missing from base. According to Best Buy geek squad statement “No flaws scratches or scuffs. These include typically all original parts/accessories and the original packaging, offering near new experience at lower price. However I drove from Miami to this Best Buy on Mediterranean Drive Estero FL. When I get back home after 2 hours there was no remote nor screws and now in an endless loop with AI and some ticket service that’s looks to be unreliable and unsolved..
Response from Best Buy
April 29, 2026
Hello Paul,
We can understand why you would be frustrated if the item was not in the condition as advertised. We would like to see if we cab help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review # in a private message. We’re here to listen and help however we can.
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