Best Buy Coconut Point

A Warranty Repair Nightmare Nearly a Month of Incompetence and Runaround I brought my HP laptop to Best Buy's Geek Squad on October 10 for a warranty repair. I was told it would take a couple of days. Nearly a month later, I still have no working computer, no replacement, and no clear resolution. First, Geek Squad shipped my laptop to Kentucky. Then, on November 5, the store called and provided an HP reference number. I was instructed to pick up my unrepaired laptop, wait for HP to send me a shipping box, ship the computer to HP myself, and then receive a replacement. When I called HP to confirm, HP had no record of the reference number Geek Squad provided. Even more astonishing, the 800 number Geek Squad gave me for HP was actually a MEDICARE phone number! I called the Best Buy store for help and was told to contact Geek Squad's 800 number. When I called that number, Geek Squad told me to go back to the store and bring my laptop. The store tells me to call the 800 number. The 800 number tells me to go back to the store. Meanwhile, nobody seems capable of resolving the problem. After nearly four weeks, I am right back where I started, except I've lost countless hours trying to navigate a warranty process that should have been straightforward. This is more than a repair delay. It is a complete breakdown in communication, coordination, competence, and accountability. What exactly is the point of paying for warranty coverage and Geek Squad service if the customer ends up doing all the work and nobody takes responsibility? Best Buy needs to stop passing customers between departments and start taking ownership of the problems it creates. One star. An absolutely unacceptable experience.

Switch from T-Mobile to AT&T. The gentlemen were helpful in setting up my phones and services. Great experience. Only coming to Best Buy from now on

Mr Thomas att&t representative is excellent costumers service. He takes the time to explain everything in detail 1 by 1 and helped me with my daughter’s present. I got to order my iPhone Duo. If you’re looking for a phone come look for Thomas.

AT&T was very good to me and my new phones. Excellent work!