Best Buy Coconut Point

Excellent service from the Geek Squad!

Came in on Super Bowl Sunday to buy an 85 inch TV. Justin came out being rude and snobby about my choice in TV. He then proceeded to say it’s the worst TV you could buy because it’s Best Buy’s brand… why would Best Buy sell a TV then if they knew it sucked? Why even sell it? That’s not a good look for the Best Buy brand- I did my research on it and read the reviews and it had 4.6 stars out of 3k+ reviews? They can’t all be wrong, right? Anyway, he didn’t want nothing to do with us after that so he called someone else out from the home theater department & he came out saying the same thing pretty much. I’m sure they discussed it in the back room. The guy then tried to upsell us on a TV that was not in our price range so we told him, no we will just take the one we came in for. Again, with the attitude the employee goes back there and gets the TV, we then hear a loud drop in the back, assuming maybe they dropped the TV. As they were coming out with it, it dropped on the corner about 3 times from the little trolly they were pushing it on. The box looked beat up. SA Didn’t discuss purchasing a warranty with us, so he skipped that part. We paid our total and they helped us load it into our truck. The last thing they said was “because you didn’t get warranty, if the TV arrives damaged when you get home that’s not on us.” So are we just supposed to swallow almost $600 if it was damaged? Yet we had this gut feeling they were purposely damaging it in the back? That immediately was a red flag for me once he said that so I did not even leave the premises & told them to unload it & return it NOW. I was so fed up at how just buying a simple TV was handled, yall lost a sale and a long term customer. Never coming back here again. It’s so sketchy there too.

I went in to buy a PlayStation, even though I’m not very familiar with gaming. Fendy was incredibly knowledgeable and helpful, and he made the whole process easy. He took the time to help me choose the right one for my brother, which I really appreciated. Great experience overall!

I genuinely had one of the most uncomfortable shopping experiences I’ve ever had at Best Buy today. I totally understand being asked once if I need help — that’s normal. But the constant hovering and pushy cell phone sales pitches in the middle of the store felt excessive. It honestly gave off sketchy used-car-lot energy. If employees are being trained to keep talking at customers after they’ve clearly said they’re not interested, that’s a management problem. The whole atmosphere just felt weird. There were more employees than customers, and they made sure you were very aware of it. I already knew exactly what I needed — I just didn’t want to wait for delivery, so I stopped into the store. Apparently that was a mistake. I can confidently say next time I’ll just wait for shipping rather than deal with that again.