Adam Piard was very patient, respectful, helpful, and responsible.
It was something out of the ordinary for me, especially when I got the assistance of one of the employees names Greg, he went above and beyond helping me with choosing each laptop in the electronic section and he also got me a membership with the store to enjoy the benefits of the store and more and he seems to know his stuff especially when I never knew, you can finance stuff and the discounts when black Friday hits and the open boxes computers they have that it's no big deal and something about getting $100 on some purchases and I asked them "what's the catch" and he said "no catch".
Felipe
September 13, 2026
Used their in house AT&T Store. Do not switch to AT&T. I was told that if I wasn’t satisfied with the service, I could return to Verizon and everything would remain the same. That was not the case. Verizon billed me for the remaining balance on my phone, and AT&T’s response was essentially, “Sorry, there’s nothing we can do.”
To make matters worse, AT&T’s service in Southwest Florida has been extremely poor and, in many areas, practically unusable. Based on my experience, the sales representatives made promises that were not honored after the switch. I regret leaving Verizon and would not recommend AT&T. Stay with your current provider. Very disappointed as I've been a loyal Best Buy client for years.
Response from Best Buy
September 13, 2026
Felipe,
Thank you for reaching out to us to share your recent experience. We never want a customer to feel misled or unsupported and understand that your experience did not meet your expectations. If you would like to chat with us about your experience further, please reach out to us on any of our social media profiles below with Review 221903.
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Diana R
September 04, 2026
Very poor service. Than I brought back the item that same afternoon and computer box was not even open but yet they tried not to refund the whole amount that I had paid had to call for a manager and I had to raise hell in there find me I got my whole refund back