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Best Buy Coconut Point
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services
Trade-In
Premium Home Theater
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Coconut Point
How do I check product availability at the Coconut Point Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Coconut Point Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Coconut Point stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Coconut Point Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1623 reviews)
Kenzo M
December 03, 2025
1 out of 5
Salesperson was "OK"
Paid for an in stock TV then informed it would be delivered in 4 days for free since out of stock., that was to be done 3 days ago. 25 minutes on hold for the call center in India to hear i was emailed 4 days ago that delivery was rescheduled for 2 weeks later...looked back through email, 4 days ago best Buy emailed asking how I'm loving my new TV.
Order Canceled, missed all the sales. ..
Response from Best Buy
December 03, 2025
Hi, Kenzo,
Thank you for taking the time to leave feedback for us regarding your recent order experience. I can understand wanting accurate information when trying to get your item fulfilled.
If you require additional support on this matter, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/r8a6ha), X (https://bby.me/0lmr5y), or Instagram (https://bby.me/jioj0g).
Please mention “Google review #81183” in your social media message.
Haim “
November 29, 2025
5 out of 5
Great knowledgeable staff as well as customer service. I have used them many times and still believe they are great.
Scott M
November 25, 2025
1 out of 5
Beware of General Manager Kevin - he needs training on both policy and customer service… Purchased the wrong soundbar for $750 cash. Came back for a return less than 24 hours later with it completely unopened other than the tape on the box. GM Kevin said anything over $500 cash had to be a mailed check. After I refused this solution, he then threatened me by stating they could just refuse the return if I “wanted to cross that bridge” - on an unopened item less than 24 hours after it was purchased. He finally agreed to “look for a solution”. While he was doing that, I again referred to Best Buy’s return policy which clearly stated anything over $800 (not $500) had to be a mailed check.
Needless to say, Kevin returned with my cash presumably after he realized he was completely wrong. Took zero responsibility for not only being wrong, but threatening a customer for something he was wrong about.
Response from Best Buy
November 25, 2025
Hey there, Scott.
We always want our customers to have a streamlined return process. If you have any questions, or need anything else, please reach out to us on social media. Be sure to reference your review number, 74849, when you message us.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Edward W
November 22, 2025
5 out of 5
Great variety of products to choose from! Purchased a Denon AVR receiver. Bob was assisting us with our purchase and was extremely helpful with answering any questions we had. Very knowledgeable about the product we were buying! We felt the price was very competitive! Thanks Bob for all your help and hope to deal with you again!👍👍👍