Great knowledgeable staff as well as customer service. I have used them many times and still believe they are great.
Beware of General Manager Kevin - he needs training on both policy and customer service… Purchased the wrong soundbar for $750 cash. Came back for a return less than 24 hours later with it completely unopened other than the tape on the box. GM Kevin said anything over $500 cash had to be a mailed check. After I refused this solution, he then threatened me by stating they could just refuse the return if I “wanted to cross that bridge” - on an unopened item less than 24 hours after it was purchased. He finally agreed to “look for a solution”. While he was doing that, I again referred to Best Buy’s return policy which clearly stated anything over $800 (not $500) had to be a mailed check.
Needless to say, Kevin returned with my cash presumably after he realized he was completely wrong. Took zero responsibility for not only being wrong, but threatening a customer for something he was wrong about.
Response from Best Buy
November 25, 2025
Hey there, Scott.
We always want our customers to have a streamlined return process. If you have any questions, or need anything else, please reach out to us on social media. Be sure to reference your review number, 74849, when you message us.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Edward W
November 22, 2025
Great variety of products to choose from! Purchased a Denon AVR receiver. Bob was assisting us with our purchase and was extremely helpful with answering any questions we had. Very knowledgeable about the product we were buying! We felt the price was very competitive! Thanks Bob for all your help and hope to deal with you again!👍👍👍
Just find it crazy that this product was $100 less in October 21st 2025 and now November 17 2025
the price is more. Why jack up the price before Black Friday to make people think they are getting a good deal.