I had an in store pickup and the customer service was awesome.
The store is typical and has all the electronics and appliances one needs.
Great Store.
I had a truly terrible experience at Best Buy Coconut Point. I ordered a microphone for pickup, but when I arrived, the system was down with no warning. They told me I had to cancel and wait 5-7 days for a refund. I called later, was told the system was working, returned, and again, the system was down. The supervisor, Justin, was very young and didn’t seem to know what to do and half of there workers .He said this happens all the time, and I was basically left with no options. The store felt disorganized, run by staff who didn’t know what they were doing. If you need anything go to the one by page field . This Best Buy is useless
Franklin Z
January 14, 2026
Had my order quick and efficient