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Best Buy Coconut Point
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only- Apple Authorized Service Provider
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Premium Home Theater
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Frequently Asked Questions About Best Buy Coconut Point
How do I check product availability at the Coconut Point Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Coconut Point Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Coconut Point stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Coconut Point Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1447 reviews)
Hanna V
November 15, 2024
1 out of 5
Our experience at Best Buy Estero was absolutely horrible. They charged in store credit card for a purchase we made with cash. When we went back to talk to management they would not assist us or review video of the transaction. This is unacceptable and we believe we were the victims of fraud. I reached out to Best Buy customer service and they still refuse to investigate this issue,like it’s the store’s problem . I wouldn’t consider getting a credit card from them again and will not support them with any business going forward.
Response from Best Buy
November 15, 2024
Hello, Hanna,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64431584. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64431584
Thanks,
^Ezra
Robert C
November 15, 2024
1 out of 5
You're a sterile location is absolutely obnoxiously understaffed. I awaited after three pages to the appliance department for forty five minutes got frustrated and left because no one came to introduce themselves and no one came to help me so you lost the sale.I went to home depot
Response from Best Buy
November 15, 2024
Hello Robert,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64431039.
Kind regards,
^Aaron
Rick K
November 15, 2024
5 out of 5
Great staff, returns easy
Megan B
November 12, 2024
5 out of 5
Just left here (November 12th) and I gotta say the customer service from this one specific employee was amazing. The young man (sadly didn’t catch his name) was super helpful, dropped everything he was doing & swiftly helped me out with my TV purchase, went as far as to walk it to my car. This man truly needs a raise… beyond professional, and knowledgeable!