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Frequently Asked Questions About Best Buy Coconut Point

How do I check product availability at the Coconut Point Best Buy?
How do I check my order status?
My local Coconut Point Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Coconut Point stores’ holiday hours?

Recent Reviews

4.2
(1688 reviews)
Bob P
May 12, 2026
4 out of 5
Tv was delivered and I was scheduled for uninstall and install on the next day On the next day around noon I was told the truck broke down and appt was cancelled and reset 3 days later I only needed installations and did not need a delivery but that was not understood After 1 hour on the phone the only result was an install appt was set in 3 days Poor service
David H
May 11, 2026
1 out of 5
Purchased a product on their website. It stated it would be delivered the next day. Great. Because I was going to be there to sign for. It was not delivered. Now they want it delivered two days later with a signature required, when I can't sign for it. Failure!
Paul G
April 29, 2026
3 out of 5
Bought an LG C5 open box excellent condition. Remote and screw is missing from base. According to Best Buy geek squad statement “No flaws scratches or scuffs. These include typically all original parts/accessories and the original packaging, offering near new experience at lower price. However I drove from Miami to this Best Buy on Mediterranean Drive Estero FL. When I get back home after 2 hours there was no remote nor screws and now in an endless loop with AI and some ticket service that’s looks to be unreliable and unsolved..
Response from Best Buy
April 29, 2026
Hello Paul, We can understand why you would be frustrated if the item was not in the condition as advertised. We would like to see if we cab help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review # in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/jihSlP) • Twitter/X (https://bby.me/ooPbA0) • Instagram (https://bby.me/h3z2GJ)
Brian T
April 18, 2026
5 out of 5
Awesome customer service!

About Best Buy Coconut Point

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