Disappointed. We went to pick up a washer unit. It was storming outside when we arrived so we asked if we could wait it out until it dies down. It finally came down a bit and it was raining lightly, when we asked if they could help us load it in the bed of our truck, no one looked us in the eye, and another employee came up from behind and said “you can load it up, just bring the dolly back when you’re finished”. My husband and father had to do it buy themselves with no help from staff. Extremely unprofessional.
Terrible service. My father-in-law and I were left to load a huge, heavy washer by ourselves in the rain with no help from anyone at Best Buy. Not a single employee offered to assist, even when it came to getting the dolly they told us to bring back after. This is a horrible way to treat customers who just spent their hard-earned money. This store seriously needs better training on how to provide basic customer support. Completely unacceptable.