Best Buy Florida City

I had an absolutely wonderful experience at Best Buy in Florida City, and I especially want to recognize Leslin for her outstanding customer service! Leslin was incredibly friendly, kind, patient, and knowledgeable throughout the entire process. She took the time to listen to what I was looking for in a laptop, answered all of my questions, and guided me through my options without ever making me feel pressured. Her communication and genuine willingness to help made the whole experience so easy and enjoyable. Thanks to Leslin’s guidance, I felt completely confident in my decision to purchase the 14-inch MacBook Pro. She made sure I understood what I was getting and helped me feel certain that I was choosing the right laptop for my needs. Employees like Leslin truly make a difference. She went above and beyond to make sure I had a great experience, and I’m very grateful for her kindness and professionalism. Best Buy is lucky to have someone like her on their team. 10/10 service — thank you, Leslin!!!

Extremely frustrating experience, inaccurate product descriptions and terrible customer service. I am extremely disappointed with my experience at Best Buy. I ordered an item that completely failed to match the description provided on their product page and packaging. To make matters worse, the customer service across two different store (Hialeah / Florida City) locations was awful. The staff was unresponsive, completely indifferent, and remarkably slow. The process for both pickup and returns is bloated with unnecessary steps and bureaucracy, wasting customers' time over their own errors. Selling mislabeled items is bad enough, but pairing it with an inefficient, hostile return process is unacceptable. Save yourself the hassle and shop elsewhere.

We all know that Google doesn’t let you leave zero stars or negative stars but it should add that feature. My experience with the so-called spectacular geek squad is why I’m writing this. I have a cracked screen on my Apple laptop. I don’t have my Apple ID and password available. I did call. I did explain exactly what I needed done and they assured me that I needed to make an appointment and bring my computer in. There is no instruction when you get there on which geek squad line to stand in. So I waited and did ask a young lady at one of the registers and she said you stand in that line behind those people. When I got to the front of the line and it was my turn, the girl looked me in the eye and says we do not service Apple computers. Mind you I’m standing in front of a massive apple section at Best Buy. She says nope I cannot help you. I said then why did the person on the phone? Tell me to make the appointment. She says I don’t know but we don’t service Apple computers here. I did waste a day of work and an hour and a half drive to get to my appointment. That didn’t mean anything to her. As I was walking out I googled does Best Buy fix Apple computers. The answer was absolutely positively. Yes they do. So when I walked back in and asked why you can’t fix my computer when it says it right here that you do fix Apple computers. I had to speak to the manager, which had the absolute look of shock in her face when I told her. She went and spoke to the young lady and then came and backpedaled like crazy saying that they need to be shipped out if there’s a crack screen. I said I figured so but the girl at the front desk flat out told me we don’t do that here. So I will never step foot back in that store again nor will I ever buy anything online from them. On the type of person that will tell the story forever to every single person that I know to make sure they do not shop at that store. If you’re having such a bad day at work that you lie to your customers faces, you should probably go home

Everything perfecto 👌🏻