Best Buy Florida City

Les than 0 stars . On October 15, 2026, my boyfriend (who is African-American) and I entered your Homestead store to purchase Meta glasses and a laptop computer. Because I am pregnant, I immediately used the restroom. While I was inside, store staff began aggressively banging on the door demanding my boyfriend leave, despite public restrooms having no time limits. We had browsed the floor for less than an hour—a completely normal timeframe for selecting expensive electronics. There was zero disruption, theft, or unlawful behavior. Neither of us has a criminal record. Yet, store workers in Best Buy blue shirts actively targeted, harassed, and racially profiled us based on skin color, treating us with financial prejudice as if we lacked the funds to buy what we needed. Meanwhile, white and Latino customers who had been browsing for hours were left completely undisturbed. : • The Store Manager: A 6'1", mixed-race, light-skinned male with a low fade afro wearing a blue Best Buy shirt. He was overtly rude, hostile, and biased. When I asked my boyfriend to point out who profiled him, I approached this manager to figure out what was going on. Before I could speak, police swarmed us. When I explicitly asked to speak to the manager, he completely refused to talk to me. He wouldn't even look at me, give his name, or use a calming voice. He carelessly deflected everything to the police and walked away. • The Supervisor: A younger, white-Latino male with black hair who approached me under the guise of offering help right before the police arrived. • Law Enforcement Dispatch: Management weaponized law enforcement, calling police for no reason. Six police officers arrived, including two Black officers who walked in first, followed by four additional officers. When questioned, the officers could provide no legitimate justification or legal explanation for why they were dispatched. This experience was deeply humiliating, unprofessional, and stressful while managing a pregnancy. This disgusting profiling behavior by the Latino staff targeting Black customers needs to be eradicated. I will never shop here again, and I strongly warn other Black people not to shop at this location.

Bought a 98” TV with surround sound. The TV came with installation and i had to pay for the surround sound system install, which I didn’t mind. They gave me a delivery and install date a week and a half after the purchase. It seemed like a long wait but again I didn’t mind. I SPECIFICALLY asked if everything came included IE wall mount for the TV and installation, they said yes at the store. Delivery day arrives, they show up with no wall mount and told us we had the supply the wall mount. We obviously didn’t have it so they just left the TV and sound system at my house. I call customer service and all they tell me is “Yeah this has been happening a lot lately, go to the store and see when it could be installed” I went to the store and they told me they have to wait 24 hours until the delivery is marked as delivered so that they can give me a new install date. I told them if it’s going to take another week of waiting that I just wanted to return this and go somewhere else to buy it and their response was that I’d have to pay for them to pick it back up from my house. I asked to speak to a manager, the employee left for 2 minutes and came back and repeated the same thing, the manager did not want to speak to me. Pretty crazy how they either cannot give you an appropriate and timely installation date, manager does not want to speak to the customer, and offer no comped pick up for return after the initial problem started from their misinformation when making the purchase. Purchased on 10-3-2026 Returned to store for help(not much) on 10-13-2026, 2:30 PM

Thank you Vivian for your knowledge experience and amazing customer service at bestbuy today 9-7-2026. I wil be coming back and thank you vivian for making my experience pleasurable.

Staff was very friendly and helpful. Thank you