Ariadna G
September 22, 2026
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I purchased an iPhone from Best Buy online. 10 months later battery starts giving me issues. I went to this location where the geek squad customer service had me standing there for almost 2 hours and no one would give me a valid reason. They then had me sign a paper to be able to open my phone and check, they never told me that my phone had a third party battery meaning it was not a genuine apple battery. At one point someone by the name of Mario told me he would be able to ship my phone out to get it replaced. When I went back he didn’t even show his face and sent a woman who told me their system was not working and that they weren’t able to send out my phone.They had me going back and forth waiting for 2 hours 3 days in a row. BE AWARE of ordering phones from their site.
Michelle S
September 08, 2026
I went last week an the manager whom was a lady ,was very helpful with a situation we encountered with a scooter. Very well mannered , respectful and helpful . She went above and beyond to help us at the Florida city location. All the employees were helpful but the situation that came about needed a manager and she took care of it with kindness . Thank you best buy. 👌
UncSamexp
September 06, 2026
Not as well stocked with the latest gear as some of the more popular best buys. They do have the necessary items. Service was good especially if bought the geek squad warranty.