Rachana G
September 10, 2024
Labour sale, made a deal!
Very poor customer service from the Geek Squad. Assistant Manager, Danny, wanted me to purchase an item to open the unsealed box in front of him. He then gave me an attitude when I challenged him since he said his policy was not to open sealed boxes which is a very reasonable policy but this box was not sealed and it was a $100 pen for an electronic notebook, I wanted to make sure it was compatible. He told me it's his pen in his store and he wasn't going to open it. I told him he lost a potential sale and he had the last word and said he didn't care... I believe he then got someone to seal the box up after. I will definitely go to BrandsMart or buy online first before I go to best buy from now on.
Response from Best Buy
September 06, 2024
Hello Joe,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64164630. We look forward to working with you.
Regards,
^Aaron
Great experience very helpful staff
The whole place stinks to marihuana
Response from Best Buy
September 04, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64159234. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob