Dudes here were actually super patient with me as I tried to buy a laptop for two hours lol there was a young man with dark hair that helped me the whole time also Freddy helped too
Ordered a Samsung 65' smart tv from the online Bestbuy site and it estimated a MONTH to deliver. The day finally comes and guess what? No TV delivered. A "customer advocate " named Nico left me a voicemail and email apologizing saying it was out of stock. They did not offer anything additional to help just wanted me to order again. No resolution what so ever. I ordered from Walmart and delivery was NEXT DAY! Please do not shop with those humans. HORRIBLE customer service.
Response from Best Buy
August 30, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and situation with your TV order. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ysvkPP), Twitter/X (https://bby.me/OmX4Bo), or Instagram (https://bby.me/qX2F12) and mention your "Google review #215457," we'll be happy to look into this with you.
I went to the electronics department today to purchase a new laptop and had such a great experience with M! She spent a lot of time with me going through several different models, explaining the differences, and answering all of my questions in detail. She was extremely knowledgeable, patient, and helpful throughout the entire process, and I never felt rushed or pressured into making a decision.
We spent quite a bit of time together finding the right laptop for what I needed, and she made the whole experience so much easier. I really appreciated how thorough and friendly she was. If you’re looking to purchase a laptop or anything else in the electronics department, I highly recommend asking for M!
The other day when I went in to browse, another associate I believe named Hasham was super super nice and helpful. Also a great guy just wanted to shout him out as well!
Thank you both!