Best Buy - Just purchased an expensive TV and regret going to Best Buy. I used their install services and it was HORRIBLE and INADEQUATE - avoid purchasing this service. The TV wasn’t setup properly, installer rushed to get out and tried to sell me services directly with him on the side.
OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account.
You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted.
Cheers
Response from Best Buy
February 03, 2026
Hey there, Greg!
Thank you for leaving a Google Review. We can absolutely understand the desire for support when a product you ordered didn't arrive as expected. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #112496" for reference. You can find us here:
Twitter(X):
https://bby.me/u9l1wj
Facebook:
https://bby.me/b25n95
Instagram:
https://bby.me/dwgzxc
Michelle G
February 02, 2026
Malik, of the Geek Squad, provided outstanding tech support today, 2.2.26. He is very knowledgeable, thoughtful, and he was incredibly patient. He deserves 5+ stars as his customer service and IT support is superior, which I believe is rare for a young man of his generation. Thank you, Malik.
Excelentes productos y muy buena atencion