Best Buy is horrible to work with!!!
My email and telephone number were hacked.
I have tried for over three weeks to have my new email address and telephone number updated. They accomplished this but have been unable to get my total care subscription (computer and car stereo) to update on my Best Buy app.
I went into a Best Buy facility and was told by a technician, yes he could see my subscription and no he couldn’t tell me why it was not showing up on my Best Buy app. I have been consistently billed for this subscription, yet it doesn’t show anywhere, except when a bill is due. This bill is showing in my bank account.
I have called the 888 number on two seperate occasions and was told to call back in a few weeks, and that they would merge my account to my new email address and telephone number. Nothing has happened except me enjoying hours of their music while on hold.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Don’t purchase anything through Best buy!!!!
Response from Best Buy
January 23, 2026
Hi, Andy,
Thank you for reaching out here with this review, although we hate to hear you are having these issues in updating your account. We would be happy to connect with you to see how we can assist.
To get started, please send us a message on Facebook (https://bby.me/u4blrm), Twitter/X (https://bby.me/ixezck), or Instagram (https://bby.me/3jm875). Please also include a note stating you are reaching out from a Google review by including this reference number: #108238. We look forward to hearing from you!
Glinder 5
January 22, 2026
Yaneisi was an amazing worker and she really helped me with what I needed! Definitely coming back because of her! Fabulous experience
Buena atención, encontré todo lo que necesitaba