Excelentes productos y muy buena atencion
Christina R
January 31, 2026
They will sell you a tv with no stand and no remote in 3 seconds but take 30mins in line to return it . NTM the time and energy to take it home unbox it wasted then to haul it back. Lazy customer service. Why I should have just ordered the tv on Amazon!!!
Response from Best Buy
January 31, 2026
Hello, Christina,
Thanks for taking the time to leave a review. I can understand expecting a speedy return process.
If you require additional assistance on this matter, you are welcome to send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #111420” when reaching out for support.
Unfair Restocking Fee for an Incompatible Device
Rating: 1/5 Stars
I visited the Fort Lauderdale store on Jan 28th and purchased a Moto G Power (2024 model). Unfortunately, I discovered the very next day that this device is incompatible with major networks like Xfinity and T-Mobile for new line activations.
I returned to the store to exchange it for a Samsung device that actually works. Despite this being a clear issue with the product's compatibility—essentially a "defect" for any standard user—I was still charged a $45 restocking fee. I spoke with the store manager hoping for a resolution, but they refused to waive the fee.
I am highly disappointed that I am being penalized $45 for a phone that Best Buy sold me which does not work with current standard networks. Customers should not have to pay a fee to return a device that is functionally useless for their carrier. I expected better service and fairness from Best Buy.
Excelente asesoramiento en castellano x el Rosarino!! Un genio y muy amable