Best Buy Fort Lauderdale

We purchased a 75-inch television for our office through a business account. The Best Buy salesperson offered us a 5-year extended warranty plan. Seven months ago, the television stopped working. The Best Buy staff told us we must pay $200 to receive an inspection. They offered us the option of taking the television directly to a Best Buy store, avoiding the inspection fee. I don't understand why the extended warranty service was purchased. We took the TV directly to Best Buy, where Customer Service told us to look for a TV of the same value and that they would exchange it. After being in the store for 90 minutes and taking the new TV to be exchanged, they informed us that CS had not handled the TV, but rather Geek Squad had, and that they would not exchange it. We visited GeeksQuad, and the store supervisor stated that they do not accept TVs larger than 50 inches in size. However, the person who assisted us when we called previously did not mention this, nor did the customer service representative at the store. They scheduled an appointment for the following month, which could only be reviewed at the location where the TV was being used. A month later, the technician visited our store and informed us that he needed to order a replacement part, which arrived the following month. The technician checked it after three weeks, or in the fourth month. Unfortunately, the part they sent was incorrect. The technician ordered another part, and 195 days later, the technician came with the replacement part. The part was not the problem and the TV continued not to work, they scheduled a new appointment, 210 days, 7 months, and the technician only said that he was sorry, but that the GeeskQuad service was only for homes, not for commercial premises, so I wonder, if our account is corporate, why are they selling me a warranty service that does not work, and after speaking many times with CS, explaining the regular labor hours that our company works and after sending spare parts and technicians on several occasions, they come and tell us that the service is not for stores but for homes. I've never seen such poor service, and thousands of people have had a similar negative experience, yet Best Buy has not responded. That's why we're going public with this after seven months of trying to be understanding. A company is a company that is truly a disaster and has no respect for any of its customers.

We purchased a 75-inch television for our office through a business account. The Best Buy salesperson offered us a 5-year extended warranty plan. Seven months ago, the television stopped working. The Best Buy staff told us we must pay $200 to receive an inspection. They offered us the option of taking the television directly to a Best Buy store, avoiding the inspection fee. I don't understand why the extended warranty service was purchased. We took the TV directly to Best Buy, where Customer Service told us to look for a TV of the same value and that they would exchange it. After being in the store for 90 minutes and taking the new TV to be exchanged, they informed us that CS had not handled the TV, but rather Geek Squad had, and that they would not exchange it. We visited GeeksQuad, and the store supervisor stated that they do not accept TVs larger than 50 inches in size. However, the person who assisted us when we called previously did not mention this, nor did the customer service representative at the store. They scheduled an appointment for the following month, which could only be reviewed at the location where the TV was being used. A month later, the technician visited our store and informed us that he needed to order a replacement part, which arrived the following month. The technician checked it after three weeks, or in the fourth month. Unfortunately, the part they sent was incorrect. The technician ordered another part, and 195 days later, the technician came with the replacement part. The part was not the problem and the TV continued not to work, they scheduled a new appointment, 210 days, 7 months, and the technician only said that he was sorry, but that the GeeskQuad service was only for homes, not for commercial premises, so I wonder, if our account is corporate, why are they selling me a warranty service that does not work, and after speaking many times with CS, explaining the regular labor hours that our company works and after sending spare parts and technicians on several occasions, they come and tell us that the service is not for stores but for homes. I've never seen such poor service, and thousands of people have had a similar negative experience, yet Best Buy has not responded. That's why we're going public with this after seven months of trying to be understanding. A company is a company that is truly a disaster and has no respect for any of its customers.

The customer service I received was awesome

Yeah I mean four stars is definitely better than what it could have been to be fair for the staff. Everybody was actually assisting somebody that was responsible for doing that. But the reason for the four stars instead of five is the lack of inventory on display. It is crazy that I have a current phone that I just upgraded to and they only had one case for the phone. One case and one screen protector like that's retarded and this is a preferred location for Best Buy for me so just imagine the frustration.