OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account.
You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted.
Cheers
Response from Best Buy
February 03, 2026
Hey there, Greg!
Thank you for leaving a Google Review. We can absolutely understand the desire for support when a product you ordered didn't arrive as expected. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #112496" for reference. You can find us here:
Twitter(X):
https://bby.me/u9l1wj
Facebook:
https://bby.me/b25n95
Instagram:
https://bby.me/dwgzxc
Michelle G
February 02, 2026
Malik, of the Geek Squad, provided outstanding tech support today, 2.2.26. He is very knowledgeable, thoughtful, and he was incredibly patient. He deserves 5+ stars as his customer service and IT support is superior, which I believe is rare for a young man of his generation. Thank you, Malik.
Excelentes productos y muy buena atencion
Christina R
January 31, 2026
They will sell you a tv with no stand and no remote in 3 seconds but take 30mins in line to return it . NTM the time and energy to take it home unbox it wasted then to haul it back. Lazy customer service. Why I should have just ordered the tv on Amazon!!!
Response from Best Buy
January 31, 2026
Hello, Christina,
Thanks for taking the time to leave a review. I can understand expecting a speedy return process.
If you require additional assistance on this matter, you are welcome to send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #111420” when reaching out for support.