Nice place and people normally I give them a four or five but today management needs to know that making us deal with AI is costing them customers. I came in presuming I could drop off my computer to have it checked out but they said I have to make an appointment which would require me to deal with AI on the phone which is always a trial and totally not worth it so I now know that I can't bring my computer there for help but I can certainly go down the road to computer liquidators on route 41 where I walked in the door and the young man, North, is incredible and solved my problem.
It's a big problem with these corporations that insist on tormenting us with AI perhaps the designers and perpetrators and promoters of these things could just go ahead and try using them.
The Geek Squad here is rude, and apparently, they only want to work on your phone if you create a Best Buy account! I booked an appointment online to get my battery replaced on my phone and then was asked for personal information that I did not want to share because I am not returning it; it is an old phone that I am selling! The guy got upset because I did not want to share my information and then said he has to check if the battery is in stock, understandable! He then comes back and tells me he has the battery but no one there to actually complete the work! I am confused now because he did not tell me that when he introduced hinself, and I told him I am here for a battery replacement on my iPhone 15 Pro Max. This was a waste of my time!!!! Do NOT come here!
Response from Best Buy
August 06, 2026
Hello Keimari,
Thank you for sharing your review with us. Scheduling an appointment should help make the service process more efficient, so it's disappointing to hear about the confusion surrounding the battery replacement, the information requested during check-in, and the communication regarding technician availability. Clear expectations about service requirements, available parts, and staffing are important, and it's understandable that this situation left you feeling that your time was not valued.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/6Fcask)
Twitter/X (https://bby.me/IpDDa8)
Instagram (https://bby.me/nCsswr)
When reaching out, please reference your Google Review 199441.
Execelente trato, muy profesionales ,y muy atentos,estoy satisfecho y contento por la atención brindada
Die Auswahl ist leider nicht so groß. So waren z.B. schnelle SDXC-Karten in der gängigen Größe von 256 GB quasi garnicht vorhanden. Die Preise sind aber o.k.