Best Buy Fort Myers

There’s no point in making a reservation because you will wait an hour since all of the staff will be behind the curtain ignoring customers. Why are people not rotated so that there is an even number of people serving customers in the front and doing repairs in the back? And then, once we get John B to actually help us. He has us sit there for 30 min while he types on his computer and then tells us that there’s nothing they can do because they cannot do catastrophic damage replacements for Apple products at Best Buy. He knew that the phone could not be plugged in upon immediately looking at it, and he said this aloud himself, but he wasted our time there anyways. Lost 90 minutes of our lives and will not return.

Incompetence and poor leadership, you cant keep track of your own products and you hired low effort employees. Spent an hour and a half driving round trip to pick up a set of $800 speakers that are instock in your store but no one can find them. The sales associate helping me put little to no effort searching for the product before abrubtly giving up, saying they dont have them. I had to ask him to search harder, stating they are instock online, that dosent mean he did. I already ordered them from amazon. Yall are the reason customers are moving to all online shopping. I wont be back. Horrible experience dont waste your time shopping here.

Young men were very helpful in assisting me select my new devices and transferring info from old phone

My first 2 star, I thought long and hard before. Used to be a great place. Have had Total Protection for 6 years. Last 2 times I was told the Item was unrepairable, I needed to purchase a new one. This time I took it to another large retailer before hand. Was told after diagnostic that the button was stuck. $0 diagnostic fee and about $100-150 to repair, at least they offered to try. No $200 yearly fee for 0 service. I am taking it back to the other place. I will report what happens and lower it to 1 star if repaired. $200 is a lot of money to be told you need a buy new one 2 times.