The Geek Squad here is rude, and apparently, they only want to work on your phone if you create a Best Buy account! I booked an appointment online to get my battery replaced on my phone and then was asked for personal information that I did not want to share because I am not returning it; it is an old phone that I am selling! The guy got upset because I did not want to share my information and then said he has to check if the battery is in stock, understandable! He then comes back and tells me he has the battery but no one there to actually complete the work! I am confused now because he did not tell me that when he introduced hinself, and I told him I am here for a battery replacement on my iPhone 15 Pro Max. This was a waste of my time!!!! Do NOT come here!
Response from Best Buy
August 06, 2026
Hello Keimari,
Thank you for sharing your review with us. Scheduling an appointment should help make the service process more efficient, so it's disappointing to hear about the confusion surrounding the battery replacement, the information requested during check-in, and the communication regarding technician availability. Clear expectations about service requirements, available parts, and staffing are important, and it's understandable that this situation left you feeling that your time was not valued.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/6Fcask)
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When reaching out, please reference your Google Review 199441.
Execelente trato, muy profesionales ,y muy atentos,estoy satisfecho y contento por la atención brindada
Die Auswahl ist leider nicht so groß. So waren z.B. schnelle SDXC-Karten in der gängigen Größe von 256 GB quasi garnicht vorhanden. Die Preise sind aber o.k.
I went in to buy Meta Glasses. Not long after I found them Jackie was there to ask me if I needed help. Helped me find them and had Dey the Meta Specialist help me with the purchase. He was unable to open the packaging to show green lenses that weren't out for display. As I understand. Jackie had him open them up and suggested I walk outside with them to confirm the green lenses. Dey went out to demonstrate. Go to Best Buy. They offer a 2 year warranty on damaged Glasses while Meta only has a one year warranty on the inner workings only.