Minerva D
October 06, 2026
Exceptional. Great customer service.
IT, CS was Great!
He? saved me time by applying my battery on the spot!!!!
I came in to have my iPhone battery replaced, and the experience was extremely disappointing. Even though I had an appointment, I was left waiting for what felt like an eternity before anyone helped me. The Geek Squad service was incredibly slow and poorly organized.
If you’re looking for good customer service, I would not recommend this store. Save yourself the frustration—you’ll likely leave very disappointed.
I am a LONG-TIME Best Buy Elite Customer member. The amount of money I spend at Best Buy, is honestly ridiculous. BUT why do I continue to do so? For the staff. The manager, Eddie, took an unfortunate mistake and made me such a happy customer. This is the exact kind of customer service that makes me a repeat customer. He went above and beyond to make sure I was satisfied with the outcome and end result. I can’t recommend this store or staff enough! Thanks for being awesome Best Buy!