Best Buy Fort Myers

The store was well put together and the floor associates offered help. When I went to checkout, the young female cashier was indifferent to me. It felt like I was annoying her at having to do her job. I told her that I thought I had rewards certificates, she said no. She mentioned that I had points and needed to cash them in. I asked how that was done, she said she thought on that app, but did not know and I had to figure that out (with an attitude... like Iwas interrupting her personal time). You have to understand, it was not WHAT she said, it was HOW she said it. Total lack of connection and total lack of empathy. If you don't like your job, NOT my problem. You are paid to make me feel welcome and help... you were the opposite of both. Thanks to the floor staff for doing a great job! If not for the cashier attitude, you would get 5 stars.

Falta atención al cliente

Staff was super helpful.

I don’t normally leave negative reviews — in fact, I usually only take the time to leave 5-star ones — but Best Buy’s Geek Squad experience tonight (10/21/25) was beyond disappointing and honestly unacceptable. I had an appointment scheduled for 6:20 PM. I arrived early, at 6:15 PM, to make sure I wasn’t late. Not a single person greeted or even acknowledged me upon arrival. I stood there 20 minutes waiting in line to check in — while visibly 5 months pregnant — only to be completely ignored afterward. There’s a so-called waiting area, but it’s a joke. It’s uncomfortable, cramped, and felt like an afterthought. The only person who showed basic human decency was a kind young man from the main store, not even Geek Squad, who checked in on me and asked on my behalf how much longer it would be. I was told “10–15 minutes,” which turned into another 20 minutes of being ignored before I finally walked out — frustrated, uncomfortable, and frankly disrespected. Conveniently, five minutes after I left, I got a voicemail from a Geek Squad employee saying they were “just finishing up” and “about to call me next.” That’s not customer service — that’s damage control. If these young men were being trained, that’s one thing, but there’s no excuse for standing around scrolling on a phone while a customer — a visibly pregnant one at that — is waiting for over an hour. The lack of urgency, empathy, or professionalism was glaring. I’m not asking for anyone to lose their job, but if I were the store manager reading this, I’d be embarrassed that this is the kind of service being provided under my watch. I will never use Geek Squad again and will strongly discourage friends, family, and colleagues from doing so as well. Best Buy needs to seriously retrain their Geek Squad staff on basic customer service, awareness, and respect — because this experience was absolutely unacceptable.