Michael V
November 02, 2026
Good product but service could be better.
Stephanie M
November 01, 2026
Very nice employees! I especially would like to give a high five to Josh. He was very informative and very kind. This will definitely be the store I go to for now on!
Knowledgeable, patient and succesful
Yesterday I went in with my 3 daughters to buy a gaming laptop for my husbands birthday. I wait 40 mins and no one came to help. I we met up front to ask the lady to send someone over and nope, nothing. Idk if it was because I’m a woman or because I had a bunch of kids with me , that they didn’t believe id make a purchase. But, it was rude. There was one guy in the gaming area going back and forth with the same customer, never acknowledged me or said “give me one minute” and we made eye contact multiple times. Last a sale because I went to Walmart and got the Asus G18 that I was looking at for my husband. Managed to get it for less and was actually helped instead of ignored. Awful costumer service
Response from Best Buy
October 28, 2026
Hello,
Thanks for taking the time to share this with us. A new gaming laptop is a wonderful gift for your husband, which I hope he enjoyed. We understand though not being able to get the assistance that you needed with making the purchase with us, isn't a welcome experience. We'd like to ensure this is reviewed by the appropriate people.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/Jw9HJ9), Twitter/X (https://bby.me/LrcilL), or Instagram (https://bby.me/tGr1ip), and mention your "Google review 244584".