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Frequently Asked Questions About Best Buy Fort Myers

How do I check product availability at the Fort Myers Best Buy?
How do I check my order status?
My local Fort Myers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fort Myers stores’ holiday hours?

Recent Reviews

4.0
(6541 reviews)
Brant B
October 24, 2025
4 out of 5
The store was well put together and the floor associates offered help. When I went to checkout, the young female cashier was indifferent to me. It felt like I was annoying her at having to do her job. I told her that I thought I had rewards certificates, she said no. She mentioned that I had points and needed to cash them in. I asked how that was done, she said she thought on that app, but did not know and I had to figure that out (with an attitude... like Iwas interrupting her personal time). You have to understand, it was not WHAT she said, it was HOW she said it. Total lack of connection and total lack of empathy. If you don't like your job, NOT my problem. You are paid to make me feel welcome and help... you were the opposite of both. Thanks to the floor staff for doing a great job! If not for the cashier attitude, you would get 5 stars.
Carmen C
October 24, 2025
3 out of 5
Falta atención al cliente
Mike B
October 24, 2025
5 out of 5
Staff was super helpful.
Kathie-Lee P
October 21, 2025
1 out of 5
I don’t normally leave negative reviews — in fact, I usually only take the time to leave 5-star ones — but Best Buy’s Geek Squad experience tonight (10/21/25) was beyond disappointing and honestly unacceptable. I had an appointment scheduled for 6:20 PM. I arrived early, at 6:15 PM, to make sure I wasn’t late. Not a single person greeted or even acknowledged me upon arrival. I stood there 20 minutes waiting in line to check in — while visibly 5 months pregnant — only to be completely ignored afterward. There’s a so-called waiting area, but it’s a joke. It’s uncomfortable, cramped, and felt like an afterthought. The only person who showed basic human decency was a kind young man from the main store, not even Geek Squad, who checked in on me and asked on my behalf how much longer it would be. I was told “10–15 minutes,” which turned into another 20 minutes of being ignored before I finally walked out — frustrated, uncomfortable, and frankly disrespected. Conveniently, five minutes after I left, I got a voicemail from a Geek Squad employee saying they were “just finishing up” and “about to call me next.” That’s not customer service — that’s damage control. If these young men were being trained, that’s one thing, but there’s no excuse for standing around scrolling on a phone while a customer — a visibly pregnant one at that — is waiting for over an hour. The lack of urgency, empathy, or professionalism was glaring. I’m not asking for anyone to lose their job, but if I were the store manager reading this, I’d be embarrassed that this is the kind of service being provided under my watch. I will never use Geek Squad again and will strongly discourage friends, family, and colleagues from doing so as well. Best Buy needs to seriously retrain their Geek Squad staff on basic customer service, awareness, and respect — because this experience was absolutely unacceptable.
Response from Best Buy
October 22, 2025
Good Morning, Kathie. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#58783" for reference. You can find us here: Twitter(X): https://bby.me/afedv6 Facebook: https://bby.me/zsfj8w Instagram: https://bby.me/3x3epy

About Best Buy Fort Myers

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