Bad service is probably why Best Buy will close one day and not Amazon. To get help in here is the biggest mission in the world. Everything is behind locks so you can’t just grab what you need and go. You have to first try and find someone. Then hope they’re from that department or they can’t help you. It’s insane. I’ll just order from Amazon and wait to receive the item.
I went in for help with a problem I had, and I gotta give it to the tech guy working the phone section. I stood there waiting for nearly 2 hours, the first hour he was working alone. The line grew but his patience remained and I think that's admirable. He kept professional and did his best to work efficiently, knowing he had people waiting. I think that's an important skill that needs recognized more often. Once it was my turn, he did his best to solve my issue even though there ended up being nothing either of us could do.
Cesar was amazing! He was so helpful. My company planned a company funday and we had a long list of items to get. He did everything! Very pleased. Thank you