Best Buy Fort Myers

Incompetence and poor leadership, you cant keep track of your own products and you hired low effort employees. Spent an hour and a half driving round trip to pick up a set of $800 speakers that are instock in your store but no one can find them. The sales associate helping me put little to no effort searching for the product before abrubtly giving up, saying they dont have them. I had to ask him to search harder, stating they are instock online, that dosent mean he did. I already ordered them from amazon. Yall are the reason customers are moving to all online shopping. I wont be back. Horrible experience dont waste your time shopping here.

Young men were very helpful in assisting me select my new devices and transferring info from old phone

My first 2 star, I thought long and hard before. Used to be a great place. Have had Total Protection for 6 years. Last 2 times I was told the Item was unrepairable, I needed to purchase a new one. This time I took it to another large retailer before hand. Was told after diagnostic that the button was stuck. $0 diagnostic fee and about $100-150 to repair, at least they offered to try. No $200 yearly fee for 0 service. I am taking it back to the other place. I will report what happens and lower it to 1 star if repaired. $200 is a lot of money to be told you need a buy new one 2 times.

The staff at Fort Myers are amazing. After Best Buy went through a significant downgrade limiting the products sold they managed twice to help me get a fair deal on products. Manager Edwin proved to work hard towards customer satisfaction above and beyond. The sales people were all tremendously helpful and honest. The corporate Best Buy has provided hassles that the store staff more than make up for. Considering Best Buy is not the best corporation the staff still make it worth visiting to my shock. I recommend this store to anybody