This beat but was great. Staff was available and helpful. They seemed happy and helped me out.
katarzyna p
April 14, 2026
Employee could've done better
FLEW in last night from Pennsylvania to our home on Pine Island to attend an event this evening. Brought my elderly father with us. Had a neighbor drive us to Best Buy & purchased a 65" tv. We needed a tv here anyway. But, especially to keep my dad occupied while we attend the event. There is too much walking for him to join us. Arrived home with the tv today to home to find #1 NO remote control or screws for the legs. #2 TV did not match the box, which appeared to have been previously opened.
We have NO vehicle at the time to drive to Ft. Myers & retrieve a new remote control. My father will sit & watch tv all day, but will wander without it. We have NO backup plan for my Dad, & will have to eat our tickets.
We FLEW HERE FOR NOTHING! Event tickets, PLANE TICKETS, pet sitter expenses, on & on!!! The first rep we spoke to hung up on us. The 2nd said there was nothing they can do. We WILL be returning the tv in the am & calling the corporate office on Monday!!!
THANKS FOR NOTHING but terrible service!
Response from Best Buy
April 11, 2026
Hello there, Suzanne!
We definitely understand concern when receiving at TV that isn't as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #140730 in your message. You can find us here:
Facebook (https://bby.me/q3wC5w)
Twitter/X (https://bby.me/peR0hK)
Instagram (https://bby.me/ZdGT9E).