Best Buy Fort Myers

I have a Lenovo idea tab and was looking for pen and the case for it. After speaking with an associate, I was told they were out of them at that store. He said that I could get one at another store 20 minutes away or purchase one online. I appreciate his help and looking for the items. I'm just going to go to the Lenovo website and purchase it there. There were other things that were out of stock such as Lego products. It seemed like a waste of time to visit the store. I wasn't able to actually see what I was buying. Just a big let down.

Bought an HP tank printer to day. The Best Buy website stated it came with 3 years of ink. The box when I picked it up said 2 years. I asked the cashier how I get the 3rd year of ink, she said you don’t. Whatever is on the box is what you get. I left, not a deal breaker. I get home and see a 4 year geek squad warranty was added. But I checked on NO EXTENDED WARRANTY. So I call the store to remove the warranty change. But the store turned off their phone. Even Best Buy customer service was unable to call them. They refunded the warranty and told me the ink difference was fraud, their words not mine. Told me to call a different Best Buy to see if that manager could call the Fort Myers store and have the manager call to resolve this! Are you kidding! They told me I could drive back (40 min each way) and see the manager! But how will I know if he’s available if the phone is turned off! We are buying a 77 inch OLED tv in September, it won’t be from Best Buy’s in Fort Myers Florida! Update! Did as I was directed to by Best Buys response to my review. Spoke to a Megan told me”it’s all in the fine print “ if you make less copies per month the 2 years of ink can last 3! With that logic if I cut my usage in half it could last 6 years! Sounds like the story of Hanukkah! The candles will stay lit! “The store is too busy to use their phones “ and she will write a report. Nothing helpful, no apology and wait 7 to 10 to see if the geek squad charge gets reversed. No more Best Buy’s for us.

I was at Best Buy on August 9th around 12:20 p.m. When I arrived, the person working the front door was helpful and directed me inside, put me in a queue for assistance, and told me there would be about a 10-minute wait. While waiting, a couple of other employees eventually asked if I needed help. I explained that I was looking to purchase an Oura Ring and wanted to trade in my existing ring. I was told they could get the new ring for me and that I could handle the trade-in at checkout. When I got to the register, the cashier told me that Best Buy does not accept Oura Ring trade-ins. I explained that I had specifically checked Best Buy’s website beforehand and had seen that Oura rings could be traded in. Rather than looking into it further or trying to verify the information, she asked another employee, who said he had never done an Oura trade-in. From there, it seemed like the decision was simply made that they weren’t going to do it. I was then told that I could complete the trade-in through the Oura website, which I later found was not accurate either. The conflicting information from multiple employees was frustrating enough, but what bothered me most was the lack of effort to actually find the correct answer. I completely understand that employees may not know the answer to a particular question. What I don’t understand is refusing to look into it when a customer is specifically saying they found different information on Best Buy’s own website. I left and decided not to make the purchase. While sitting in the parking lot, I actually started the trade-in process through Best Buy’s website, and the instructions specifically told me that I needed to bring the ring into a Best Buy store. That was incredibly frustrating. I had done my research beforehand, was ready to make a fairly significant purchase, and was simply looking for help completing the trade-in. Instead, I received different answers from different employees, and ultimately felt like the cashier had decided she wasn’t going to do the trade-in rather than making any real effort to determine whether it could be done. As a side note, I was also later told by other employees that they weren’t doing queues, even though the employee at the front door had put me in one when I arrived. That added to the overall confusion, but the bigger issue for me was the inconsistent information and the lack of customer service when I tried to get a straightforward answer. I hope Best Buy uses this as an opportunity to make sure employees have accurate information about the Oura trade-in process and, more importantly, understand that good customer service means being willing to say, “Let me look into that,” rather than simply telling a customer no when they have already provided information showing otherwise. I’m going to complete my trade in and purchase at a different Best Buy location due to this experience.

Noa ayudó un chico muy amable. Supo explicar cada detalle de nuestras dudas.