Best Buy Fort Myers

I went here was at an appointment while on vacation. I needed help setting up a portable d v d player to my laptop for my grandchildren to watch, and they were very helpful and very understanding of my situation.

⭐⭐ Warranty not honored – incorrect diagnosis despite 8 years as a loyal customer I've been buying all my electronics at Best Buy for over 8 years, including TVs, computers, accessories, and more. I also use the Best Buy credit card because I've always trusted their service and protection. I purchased the Samsung 75” Class TU690T TV with the Geek Squad warranty to be protected against internal failures. Suddenly, the TV stopped turning on: the red light just blinks and it tries to power on, which is a known electronic problem with the power board or backlight in this model. There was no impact, water damage, humidity, or any other type of physical damage. The TV is indoors, protected, and not exposed to the elements. The technician who came took photos and incorrectly marked that the warranty didn't apply because the TV was “outdoors,” ignoring the fact that the location is unrelated to this internal electronic failure. I paid for the warranty precisely for this type of problem, not to have a claim rejected based solely on the location and not the actual damage. I am requesting that my case be reopened, that a supervisor review the technician's diagnosis, and that a second opinion be obtained, because this failure is NOT environmental or caused by the surroundings. I would appreciate it if a supervisor could contact me to resolve this properly. I want to remain a Best Buy customer. I have been for all these years, but I need the guarantee to be respected as it should be.

Leanne m haugh

This is a very nice place