Christine P
February 13, 2026
The new AI phone system is the worst possible system. The system hangs up on you if it cannot figure out your request. You can no longer talk directly to the store. You have to leave a message with a phone rep and hope they call back. Customer representative also disconnect multiple times. I will no longer be shopping at Best Buy.
Response from Best Buy
February 13, 2026
Hello, thank you for taking the time to leave us a review. Being able to get the answers you need over the phone is important. Can you please reach out to us on Facebook (https://bby.me/6axrhb), Twitter/X (https://bby.me/r5h4j6), or Instagram (https://bby.me/ycvows) with more information about your experience? Please begin your message with "This is regarding my Google Review #116798".
Edwin, one of the managers on duty, was extremely courteous, kind and efficient. We were there to discuss a problem we were having with their customer service delivery people. He was immediately on it and we changed our minds about possibly not shopping there anymore. The people he contacted were also very prompt in helping us with the delivery issue.
El palacio de la tecnología jj fui.atendido amablemente por sus trabajadores. Al.final logre llevarme a casa una linda y moderna laptop . Gracias .