Best Buy Fort Myers

I don’t normally leave negative reviews — in fact, I usually only take the time to leave 5-star ones — but Best Buy’s Geek Squad experience tonight (10/21/25) was beyond disappointing and honestly unacceptable. I had an appointment scheduled for 6:20 PM. I arrived early, at 6:15 PM, to make sure I wasn’t late. Not a single person greeted or even acknowledged me upon arrival. I stood there 20 minutes waiting in line to check in — while visibly 5 months pregnant — only to be completely ignored afterward. There’s a so-called waiting area, but it’s a joke. It’s uncomfortable, cramped, and felt like an afterthought. The only person who showed basic human decency was a kind young man from the main store, not even Geek Squad, who checked in on me and asked on my behalf how much longer it would be. I was told “10–15 minutes,” which turned into another 20 minutes of being ignored before I finally walked out — frustrated, uncomfortable, and frankly disrespected. Conveniently, five minutes after I left, I got a voicemail from a Geek Squad employee saying they were “just finishing up” and “about to call me next.” That’s not customer service — that’s damage control. If these young men were being trained, that’s one thing, but there’s no excuse for standing around scrolling on a phone while a customer — a visibly pregnant one at that — is waiting for over an hour. The lack of urgency, empathy, or professionalism was glaring. I’m not asking for anyone to lose their job, but if I were the store manager reading this, I’d be embarrassed that this is the kind of service being provided under my watch. I will never use Geek Squad again and will strongly discourage friends, family, and colleagues from doing so as well. Best Buy needs to seriously retrain their Geek Squad staff on basic customer service, awareness, and respect — because this experience was absolutely unacceptable.

I had a terrible experience at Best Buy bought a TV supposed to be delivered. They never showed up. They changed the appointment for a week later. The technician showed up at 7:30 but I had no TV had to wait till 230 to get the TV which I canceled because the earliest that they could come backwas October 28. Unacceptable. I went somewhere else and bought a TV. Do not recommend Best Buy.

I love Best Buy. It’s one of my favorite stores in the United States. This particular store is large, with many salespeople and staff ready to help. It’s a very good store overall. I especially want to highlight the excellent work of Bruna, who sold me two laptops. Her service was efficient and outstanding — she’s very attentive and super friendly. However, the Geek Squad really dropped the ball with me. I requested a service for my hard drive, and they charged me $90 for the diagnosis and $100 for the repair. They said it would take two days, but less than 24 hours later, they called saying the service was ready. When I arrived, they simply told me it wasn’t possible to perform the repair — without clearly explaining what had happened. They charged me $190 in total for a service that didn’t work. Then they said that if I wanted to continue, they would move to Level 2 data recovery, starting at $300, with no guarantee of success. In other words, I felt misled. I didn’t like that.

I went to Best Buy to pick up an Apple Pencil Pro for my iPad. I knew exactly what I needed, but since it was behind a locked case, I had to ask for help. The greeter told me he couldn’t unlock it but would put me on a list for an associate. After waiting about five minutes, I asked another associate who was passing by, but she said she couldn’t help and just walked away. I waited another few minutes and asked a different greeter, who told me no too, but told me to check with the cashiers. Thankfully, when I spoke with Isabella at the register, she was extremely helpful and kind. She immediately went to grab what I needed, got me checked out with a smile, and had me on my way. She was the only one who seemed to truly care about customer service here. Big thanks to her for her help!