In all the years of shopping at Best Buy Stores, all over our country, never had a better experience. I'm always technically challenged, but Wayman, "YB" at the store handled me with care and is one sharp gentleman. He deserves to be a lead on big time installs as he's smart.
When I asked him if he ever worked on Mr Schulze home technical needs, he smiled ear to ear and immediately said, "No, but I'd look forward to that!" Mr. Schulze, if you need technical help in Naples, get this man to attend, you won't be sorry.
Merry Christmas YB! Thanks for helping to make mine.
Staff is completely inept, combative and rude. The holiday season is already stressful enough so options like in store pick up should be seamless. My experience yesterday was not. The associate I spoke with first told me the dash camera I purchased was being “staged” and that it would be ready shortly, literally fifteen minutes later the same associate came up to me and said they could not find the memory I purchased for the said dash camera. The place is full of mediocre staff and problem solving is a second language.
Response from Best Buy
December 21, 2025
Shopping in our stores should be a pleasant experience, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/zwwi1m), Twitter/X (https://bby.me/wxeqh7), or Instagram (https://bby.me/3n07qg), and mention your Google review, 92351.
Best worker ever: Manny he help my dad and me get gaming headphones. He recommended us an amazing one that we wouldn’t not find out about without his help. 10/10 Great customer service thank you Manny!