I came in to have my iPhone battery replaced, and the experience was extremely disappointing. Even though I had an appointment, I was left waiting for what felt like an eternity before anyone helped me. The Geek Squad service was incredibly slow and poorly organized.
If you’re looking for good customer service, I would not recommend this store. Save yourself the frustration—you’ll likely leave very disappointed.
I am a LONG-TIME Best Buy Elite Customer member. The amount of money I spend at Best Buy, is honestly ridiculous. BUT why do I continue to do so? For the staff. The manager, Eddie, took an unfortunate mistake and made me such a happy customer. This is the exact kind of customer service that makes me a repeat customer. He went above and beyond to make sure I was satisfied with the outcome and end result. I can’t recommend this store or staff enough! Thanks for being awesome Best Buy!
That computer Geek Squad is th3 worst
Response from Best Buy
October 02, 2026
Hello!
We want every customer who visits Geek Squad to feel confident in the server and support they receive.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/Pr25w4)
Twitter/X (https://bby.me/RNdnpz)
Instagram (https://bby.me/cCwKHa)
Be sure to mention your Google Review number, #229622, in your message. Thank you.
Guillermo G
October 01, 2026
Jeli did an amazing job she sold me 3 metas glasses and it helped me record my grandmas birthday thank you so much !