Ryan Ross delivered the best customer service I’ve received in such a long time 10 out of 10
Ryan R helped me at the store. Great customer service. 5 ⭐️
Michelle D
December 08, 2025
We bought a washer and dryer, with stands and all new installation parts. Was supposed to be delivered on Friday. The truck pulled up, the dogs were then contained, and the truck drove off. No one ever got out of the truck but yet they said there was no one home. We have a ring camera, and our garage door was open. Now I know that it is IMPOSSIBLE to call someone at the local store, even though the salesman gave us his card with a phone and extension number. Long story, but 12 calls later I ended up canceling the purchase. The next problem is that part of our order is “in transit” and can’t be refunded, yet. A supervisor was supposed to call me back, but guess what- no one has called! I’m so frustrated with Best Buy, and Andrew, and the third party lying delivery service. I even reached out through instagram, but they haven’t replied since their first “how can we help you”. I now have to file a dispute with my credit card. Best Buyer beware! I’ll never go back!