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Frequently Asked Questions About Best Buy Gainesville

How do I check product availability at the Gainesville Best Buy?
How do I check my order status?
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gainesville stores’ holiday hours?

Recent Reviews

4.1
(3998 reviews)
mike a
May 22, 2025
5 out of 5
Always knowledgeable staff
Alex K
May 20, 2025
2 out of 5
I try to not leave negative reviews in general. But here it goes - DO NOT use their install services. It's just really low quality and no real customer service. I added it thinking that it will save me headaches, and I was wrong. Microwave came damaged, then I had to take off work multiple times, finally some guys came on Saturday. They did an improper install, spilled old grease all over the place, and didn't respond to texts when I asked them to fix it. BestBuy told me that they would have to send the same folks back (no thanks). No remedy, no refund, no correction. I am stuck with a microwave that vents into the house instead of the exhaust hood, will have to fix, and wall/floor stains that I will have to paint over.
Beverly W
May 19, 2025
5 out of 5
Great customer service, answered all our questions and associates asked if we needed help. Nice clean place.
Barbara F
May 19, 2025
5 out of 5
Staff ready to answer any questions.

About Best Buy Gainesville

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