Best Buy Gainesville

I will never step foot in this store again. Two days ago I purchased a Plus membership to make sure I have benefits that non-paying members don't. I wanted to buy the new Pokemon Prismatic Evolutions collection that was released today. Yesterday the store told me that I have to wait for January 17th (today) to purchase my collection and that it was not available for pre-order. Last night at midnight I went online to secure my set, which until then was listed as Coming Soon, not available to pre-order. Soon after midnight The Coming Soon button changed to Add To Cart. My eyes were glued to the screen, to make sure I don't miss the after midnight release. The moment I clicked on Add to Cart, it showed: "You are in line, please wait". I waited for well over an hour, until finally I was able to input my phone number (which was supposed to locate my Plus account and afford me the benefits guaranteed to Plus members). Guess what? The collection was shown as unavailable. Today I went to the store when it opened and was told that all Prismatic Evolutions products had been pre-ordered yesterday and were sold out. This store is a scam. I canceled my Plus membership right away. Shame on you, Best Buy!

The closing staff on 1/16/2025 was absolutely fabulous. They were kind, understanding, and supportive. They helped in a dire situation even after closing. Thank you whoever you guys were. Give them raises. I love them

In case you're wondering what petty looks like... I exchanged a remote that was under a warranty that I paid extra for. It had stopped working after about a week or so. I grabbed it quick when I left the house so it didn't have the back on it. They gave me a new remote but wouldn't give me the back of it since I didn't give them the back of a non-functioning remote!!!!!!!!

Things are really expensive here. You can get the same items for a lower price somewhere else.