I can’t say enough good things about my experience at Best Buy, all thanks to an incredible employee named Kimmie (if I remember the name correctly). Even though my MacBook Air pickup wasn’t ready and other staff were unsure, she took the initiative to sort everything out swiftly and professionally. Their dedication and enthusiasm got my MacBook to me in record time. She exemplifies what outstanding customer service should be. Thank you, Kimmie, for turning a stressful situation into a great experience!
We bought a new tv and they were very helpful and even helped us find the best deal on delivery. Highly recommend
Came in with my girl friend and was helped out by Joey he made running a credit check, finding the newest iPhone, and setting up a finance plan and provider extremely simple. Joey is a phenomenal Verizon rep 10/10 would recommend
I have had a fairly terrible experience. Almost everything I've boughten from the Gainesville. Best buy has had to be returned as defective amounting to over $5,000 plus dollars and still have problems with the replacements. They are not helpful with getting the proper device that actually works and as a severely medically ill Customer who lives in Bellevue, it is extremely difficult for me to get back and forth to this Best buy to try and get proper working devices. Examples are Google pixel 10 pro Google pixel 10 pro XL Google pixel watch 4 a $1,500 laptop to start. Very disappointed and how much I've spent and the quality of the customer service and product.