Jiahui G
December 04, 2025
Terrible customer service. The lady Pamala is rude. The delivery team is a joke and they charged me $40 for delivery fee, $50 for haul away , $25 washer installation and $38 washer hoses—total $113 additional hidden fee. What I got is no-show on scheduled day and delayed delivery for 3 weeks. I really regret buying from Bestbuy. The delivery and customer service from Costco and Home Depot are much better and they don’t charge this extra fee. I recommend avoiding buying any appliances from Bestbuy.
Response from Best Buy
December 04, 2025
Hi, Jiahui,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate pricing when placing an order with us.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/flwn8h), X (https://bby.me/mpzxh2), or Instagram (https://bby.me/06105s).
Please be sure to mention “Google review #81612” in your social media message.
We look forward to assisting you!
Margaret B
November 30, 2025
Didn't buy anything but got a good idea of what information I needed to get to buy from them a computer for my son for Christmas
Had a great experience, Tyler helped so much. Great costumer service at the Gainesville location.