Best Buy Gainesville

My husband and I recently needed to replace our phones. We are annoyingly old and we require lots of assistance. We recieved excellent service from the employees at our Best Buy. First, we dealt with Daniel who represents Samsung. He helped me choose a phone which I ended up returning for what seems to be a better deal through our carrier, Verizon. Daniel was very patient and accommodating. Next, we dealt with Danny who represents Verizon. He continues to be our go-to person for questions concerning our new phones. He is very pleasant and patient with us. It is clear that the Best Buy team works well together. From time to time Danny had to ask other members of the team to do things for us or find out information. They willingly jumped in to help. We are very pleased with the service we continue to receive from the Best Buy staff.

I had a great experience purchasing my new iPhone 18 Pro Max from Joey Dooley. Joey was extremely knowledgeable about the system and made the entire transaction quick and seamless. He was professional in his appearance, well-spoken, and clearly knew what he was doing. I really appreciated how efficiently he handled everything while still taking the time to make sure I understood what I was getting. I would definitely recommend Joey to anyone looking for a professional and knowledgeable experience.

I was in Best Buy in Gainesville Fl today. I was struggling with trying to use my Best Buy Reward Certificate, it had problems. And an angel named Amina took ownership of my struggle. She tenaciously worked the complicated problem all the way to a happy resolution. Amina was amazing at every level. I was genuinely astounded at how she was able to resolve this, to me unsurmountable road block. And she was so kind to me the whole time. Lots of people would have been annoyed with my incompetence, but she was very understanding of me. The world needs more people like Amina. Thank you, Amina. Captain Andy

Best Buy cancelled delivery/installs twice and don’t give advance notice. Today’s was the driver couldn’t find the house and did not even bother to call or text. Waiting another week now (5 total). Will never have them deliver again!