Best Buy Gainesville

First time with geek squad. Not a good experience

Kimi was a great help with info on the laptops.

If looking to purchase an appliance, I would recommend Best Buy, but for open-box appliances only. Their in-store employees are incredibly helpful and in-store customer service is exceptional. However, once you leave the store, communication is incredibly poor. It is important to know that it is impossible to directly call the store if concerns arise, and all calls are forwarded to their call center, which is essentially useless. The only option is to physically go to the store in person. In addition, corporate does not respond to concerns within a timely manner. Their open-box appliance prices are wonderful and with a good selection, but I would not waste my energy on a new item that would be competitively priced with another store that provides functional communication without having to physically drive to the store when concerns arise. Our delivery was cancelled on the same day it was expected (after being confirmed), and the time and effort it took to correct the issue was incredibly difficult due to problems at a system-wide level. If there was an option to talk to the store directly when attempting to call Best Buy, I believe the majority of these issues would be resolved significantly quicker as the employees at the store itself were wonderful. I wasted at least 5 hours on the phone with the call center over the last two weeks with the only information given being to just wait for someone to contact me (they never did). Elsket was an incredibly knowledgeable salesman and he is the only reason we were able to contact the store after hours of wasted time on the phone with the call center. After waiting for two weeks for a corporate resolution, when I finally presented in-person in the store, Elsket quickly connected me with the manager Meghann. Meghann was able to resolve my concerns in less than an hour and close the loop of communication that was left unresolved with corporate for over two weeks.

Andrew (Appliance area) has been very helpful and approachable with all our needs. :)