Best Buy Gainesville

Gran variedad

I usually go here when I want to buy new tech, tvs, computer exc

At the laptop section sales people are part of the fixture. Heavy to move. 2 behind the desk. No other client the me. No service and that's the best season. College start day.

Best Buy refuses to honor protection plans that are active when you drop off your device if the service technician procrastinates with diagnosis. This is contrary to their own Plan Terms and conditions which state "the laptop is covered by Best Buy Protection for up to 24 months if your membership remains active for that entire period." The plan cost $179 per year ($358 for 2 years). I sent my device for repair 9 days before the end of the 24 month eligibility period. The technician diagnosed the issue on day 10 then refused to repair it under the plan because it had become inactive. After days of back and forth with customer service, Best Buy refused to repair the device under the protection plan and insisted that I must pay 2.5 times the value of the device if I wanted them to repair it. This a is a complete scam. They are a very large corporation cheating customers to improve their bottom line.