Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3983 reviews)
gwen h
April 25, 2025
5 out of 5
Fast and friendly customer service wide variety and selection and they’ve got some great sales right now
Janet C
April 25, 2025
5 out of 5
Very friendly and helpful employees. They helped me find exactly what I needed and didn't try to upsell me. Wonderful experience ✨
tawny m
April 25, 2025
4 out of 5
Overall service was great...obviously not enough help in/at geek squad..the wait even after signing in was ridiculous..especially for the elderly/infirm....I love Best Buy but please improve this issue..thanks for asking my opinion..
P N
April 21, 2025
1 out of 5
I will never shop here again. I will never do business with best buy again. I hope you go out of business and take your Indian call center with you. I wasted 10 minutes speaking to foreign people when I just wanted to know from the store that I dialed if they'd have a camera tomorrow. Since best buy doesn't value American workers or service I will never do business with them again. Do not expect service when you call. It's routed to people that can't speak English. Horrible experience. Never again.
Response from Best Buy
April 22, 2025
Hello.
I do understand your frustration with not being able to contact the store directly. If the store is unable to pick up the call at the time of calling, your call is routed to our support line where a qualified Agent can provide support for your situation.
You may also reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and one of our agents will be glad to help assist. When you message us, please include your full name, phone number, email, and a copy of your Google review number #65065007.
Best,
^Allison