I have had a fairly terrible experience. Almost everything I've boughten from the Gainesville. Best buy has had to be returned as defective amounting to over $5,000 plus dollars and still have problems with the replacements. They are not helpful with getting the proper device that actually works and as a severely medically ill Customer who lives in Bellevue, it is extremely difficult for me to get back and forth to this Best buy to try and get proper working devices. Examples are Google pixel 10 pro Google pixel 10 pro XL Google pixel watch 4 a $1,500 laptop to start. Very disappointed and how much I've spent and the quality of the customer service and product.
I absolutely love the geek squad. That is what I go there for.
They have a lot of what anyone could be looking for but usually not exactly what you need if you’re looking for anything more than surface level tech. Would not recommend geek squad either. Best thing i’ve ever been able to get from here was an HDMI cable
Response from Best Buy
April 02, 2026
Hello, Florning,
Thank you for your review. It can be frustrating when you don't find what you're looking for in store. Stores tend to stock their shelves with the items that customers purchase the most. We'd be happy to assist you in looking for products on our website, which holds hundreds of thousands more products than we carry in stores. If you'd like assistance, please send us a private message on social media and include Google Review 137725 in your message.
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Instagram: @BestBuy
Twitter/X: @BestBuySupport
Been shopping at this location for years now. Me we have any problems and can usually get help. The store is always clean and organized. Checkout is normally pretty quick. Especially with the use of online ordering for pickup and curbside. This location is always well stocked. It has plenty of options on products. The parking here is easy. It's also a convient location with it being near Butler plaza.