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Frequently Asked Questions About Best Buy Gainesville

How do I check product availability at the Gainesville Best Buy?
How do I check my order status?
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gainesville stores’ holiday hours?

Recent Reviews

4.1
(4107 reviews)
Alex R
October 29, 2025
1 out of 5
Ordered an item and received the complete opposite. Had to return the item and pay to overnight the right one. When the right one came it was scratched up. Very disappointed I've had to go elsewhere twice because of their lack of attention
Response from Best Buy
October 29, 2025
Hello, Alex, Thank you for reaching out to us and sharing your feedback here. We Understand how important an order can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 62160. Facebook (https://bby.me/9dga1j) Twitter/X (https://bby.me/gykdfe) Instagram (https://bby.me/y8lpj2) We look forward to assisting you there.
Tom L
October 27, 2025
4 out of 5
It took 15 minutes to get someone to help. Once he arrived he was great and sold me a new Surface tablet.
Joey R
October 21, 2025
4 out of 5
Friendly employees.
Erica G
October 19, 2025
2 out of 5
Staff was friendly and polite. However the line management was the worst I’ve seen as of late. There were a total of 10 employees I saw divert their eyes from the growing line due to the other cashiers being busy with customers. In a world where you can order electronics from your couch, retail shops need to do better.
Response from Best Buy
October 19, 2025
Hello, Erica, Thank you for taking the time to share your experience. We Understand how excellent customer service can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 57953. Facebook (https://bby.me/ph02lp) Twitter/X (https://bby.me/c4il9k) Instagram (https://bby.me/ek8hht) We look forward to assisting you there.

About Best Buy Gainesville

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