Best Buy Hialeah

El grupo de muchachos que atienden el área de reparación de telefonos con virus, es muy bueno

Tuve una gran experiencia gracias a Christopher Ramos. Estaba buscando algo bastante específico que no pude encontrar en ninguna parte, y Christopher se tomó el tiempo para ayudarme a averiguarlo. De hecho, se esforzó por buscar diferentes opciones en lugar de simplemente decirme que no lo tenían. Terminó ayudándome a encontrar lo que necesitaba, y realmente aprecié que no se rindiera. Se nota que le importa ayudar a la gente y asegurarse de que se vayan felices. Si compras en Best Buy, definitivamente te recomiendo a Christopher. Fue más allá, ¡y el servicio fue honestamente genial!

Amazing place to shop! Javier helped me get a stunning 77" OLED TV. He was extremely knowledgeable and helped me find great deals. I left with a soundbar too! 😍

Extremely disappointing experience. Misleading sales tactics and terrible customer service. I purchased a PAID-OFF phone through the AT&T representative at Best Buy, and I was explicitly told that it would be unlocked within 3 days. That was a deciding factor in my purchase because I needed the phone unlocked. However, when I contacted AT&T afterward, I was told I had to wait 60 days instead. Had I known the truth from the beginning, I would have made a completely different decision. It honestly feels like the sales representative cared more about closing the sale and collecting their fees and commissions than providing accurate information or meeting the customer’s needs. Selling at all costs is not good salesmanship; it is misleading your customers. On top of that, the customer service was awful. Employees were arguing among themselves and openly mocking their managers in front of customers. It was unprofessional, uncomfortable, and completely unacceptable. Customers deserve honesty, respect, and professionalism, not false promises just to make a sale. I left feeling deceived, frustrated, and deeply disappointed. I would not recommend this experience to anyone. Do better, AT&T and Best Buy.