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Frequently Asked Questions About Best Buy Hialeah

How do I check product availability at the Hialeah Best Buy?
How do I check my order status?
My local Hialeah Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hialeah stores’ holiday hours?

Recent Reviews

4.4
(8417 reviews)
Kévin R
February 18, 2026
4 out of 5
Good experience with my purchase, also help loading into car. All associates I encountered were helpful and respectful.
Karell A
February 17, 2026
1 out of 5
On Tuesday, February 17, 2026, at approximately 1:30 PM, my experience at the appliance department was extremely disappointing. We approached a sales associate to request assistance with purchasing a microwave oven. The employee was seated and using his phone. Without getting up or properly acknowledging us, he told us to wait. Shortly after, he began assisting another customer instead. When I addressed the situation and asked why we were being skipped, he responded rudely and refused to help us altogether. When I requested to speak with a manager, the employee completely ignored me. We eventually located the manager ourselves, who assisted us in a polite and professional manner. While the manager handled the situation appropriately, the initial employee’s behavior was unacceptable—unprofessional, discourteous, and lacking any willingness to provide customer service. This experience fell far below the standard expected from a major retailer. I hope management addresses this matter to ensure better customer service in the future.
Response from Best Buy
February 17, 2026
Hello, Thank you for the review. We understand your concern with your recent shopping experience. We certainly strive to provide better customer service than you received. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 118573
Sebas S
February 17, 2026
3 out of 5
As always! Good
Response from Best Buy
February 17, 2026
Hello, Sebas, Thank you for sharing your experience at the Hialeah, FL Best Buy. If you need any support please reach out to us on any of our social media profiles below with Review 118552. Facebook (https://bby.me/nfmrm6) Twitter/X (https://bby.me/ee38ch) Instagram (https://bby.me/zh7kr1)
Patricio O
February 17, 2026
5 out of 5
What’s to say about Best Buy? Not much, really. When shopping for ANYTHING electronic at least you should check out the prices and options here. Open-box items which are discounted could also be interesting. In my case, I was shopping for AirPods which had better prices than in Apple itself. Membership options also worth exploring.

About Best Buy Hialeah

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