Best Buy Jacksonville North

I purchased a 65 inch OLED TV in March 2025, both a two year protection plan with the TV. The brain of the TV kept falling off the back and today the TV stopped working. I tried to get Best Buy to handle a repair and they said you have to call Samsung - call Samsung and they send you a text to make a repair request, after three attempts the samsung staff tell me that they will not take the request for repair unless you use a chrome browser, tried that and it still did not work. The agent from samsung completed the repair ticket and then tells me that you will charged for the service call if their repair tech comes out and finds there is nothing wrong with the TV. The TV will NOT come on and we have checked all the wires, power supply. Now it appears that the two year protection plan I bought expires in February 2027 - so the Best Buy is selling a 2 yr protection plan but one year of that plan is the manufactured warranty - this is clear CONSUMER FRAUD. The Best Buy team is selling a @ 2YR Geek Squad Protection Plan but is not honoring the agreement. The samsung agent also said that if their tech comes out and determine nothing is wrong they plan to charge you. Florida Attorney General needs to take a closer look at these CONSUMER FRAUD SCHEMES operated by Best Buy in Florida. UPDATE - So we discovered that geek squad when they installed the TV used a small power strip. So I turned it on and the TV came on - the root problem is the fact that the "connect box" which is the "brains" of the TV is attached to the back of the TV with two adhesive strips that keep falling off when the TV warms up. So Samsung sent me an e-mail and said this was a problem with the installation and asked that I call Best Buy back - I was then referred to Geek Squad and then this afternoon at 2:49pm "Eloise" says that you have only 90 days to raise concerns with your geek squad installation and she would require me to pay in order to send out the geek squad to fix the problem they created. The 2 yr Geek Squad Protection plan I purchased does not cover the issues associated with installation - this is NOT what I was told when I purchase the 2 yr geek squad protection plan in the store, I was told just call and they would take care of the problem. Clearly the FLORIDA ATTORNEY GENERAL needs to be investigating Best Buy for possible consumer fraud schemes that are adversely affecting unsuspecting Florida consumers. UPDATE II - so what we discovered is that on the 65 inch samsung TV ( non glare) - there is a "brain" called the connect box. This box connects to the back, we could see where the screws should attach it to the back. What went wrong in our situation is the geek squad had to install a telescopic wall mount that comes out and down, in order to attach the TV they covered up the screw outlets and instead used some velcro pieces to attach the "connect box" to the back of the TV. The problem is that when the TV warms up and produces heat the adhesive gets loose and the weight of the connect box results in the box dropping off the TV. Clearly this was a faulty installation and the geek squad did not know how to solve this so they improvised not understanding the physics that were at work. I am still looking for a solution that will enable me to safely attach the connect box to the back of the TV. I find it amazing that Best Buy creates the problem, does not tell you that you have 90 days to figure out they made a mistake and then want to charge you to fix the mistake they created. The people answering the phones are from Phillipines and India - its difficult to understand them let alone determine whether they understand what you are telling them.

5 star rating for the 2 gentlemen who delivered and installed my Whirlpool fridge. They were very professional, courteous and friendly. I'm very impressed with their level of service!

Merchandise stocking and displays could be a little better but most importantly is having knowledgeable people. If you ask somebody a question and they don't know they should just say I don't know but let me find out for you versus giving you a bad answer and then you find out later. That's not helpful.

Very good service and professional service