Best Buy Jacksonville North

Great customer service

Very knowledgeable staff. Good prices

The person who assisted me in the repair department was impatient, didn't want to help me. Told me at first that my earbuds needed to be sent out to be repaired. I told him I had been told that they wouldn't be able to repair them they could replace them or refund me my money. After going back and forth with him and him running all over the store to find a manager just to prove his point. After all that he confirmed what I told him. He then said we can go look for a replacement. He received a personal phone call while assisting me. He held a conversation with the person while assisting me. At that point I just asked for a refund. I went back to the counter for my refund and also bought some goodies. This man rung my items up, didn't put them in a bag, I asked do you have a bag fir my items. He said oh you want a bag, I just looked at this man. He said okay and just gave me a bag. Either this man is clueless on his job responsibilities or he was just being rude and nasty. I wish I had his name. Best Buy do some training with your workers.

Came in here the other day to get a pair of Meta VR goggles for Christmas. I'm not very savvy regarding any type of electronic toy, and less so about the Meta products so I needed a lot of help. I was greeted quickly at the door and said I'd like to find VR GLASSES. The young man who greeted me looked at me incredulously and said, GLASSES??? I almost shrunk and walked out 😄 I explained I was looking for the Meta Headset and he said, well those aren't anything like glasses! Oops. My bad. Anyway he directed me to the correct counter. I explained to the next young man at the headset counter letting him know I wanted the Meta 2 not the 3 because we would never play games. He handed me the 2s. I asked about the return policy because I was purchasing them so far before Christmas. He just said 30 days and turned away. I'm like, oh OK, maybe I should wait then because they wouldn't be opened till Christmas. Then he sort of woke up because I was going to walk away. A co worker said everything purchased during this time period had an extended return policy good till Jan 7th. Then I asked about the optional free software that comes with these $300 glasses and how long that was good for. Whew, he was a bit pained that I was asking so many questions but I finly got the answers I needed. Overall it was an OK experience but I definitely felt out of my element and probably wouldn't return to this particular store. By the awa, the store wasn't busy except for the employees who were on their phones.