Best Buy Jacksonville North

Rating reflects the in-store team, not Best Buy’s delivery system. I had a very frustrating experience with my appliance order, but I want to be very clear about where the issue actually was. The in-store team at the City Station Best Buy—Jonathan, Ande, Ari, and Christian—were absolutely outstanding. Truly top-tier customer service. Despite having very limited merchandise available, they stepped in and solved the problem that the delivery system created. They took a frustrating situation that dragged on for weeks and turned it into a solution. Their professionalism, patience, and ability to make things happen with what they had is exactly what great customer service looks like. The problem is with Best Buy’s delivery and logistics system. After placing a delivery and installation request for kitchen appliances, I was repeatedly told delivery would be pushed to “the following week.” This happened for three consecutive weeks with no proactive communication, no clear answers, and no accountability. My case ID was 374073293. This was especially frustrating because everything had already been scheduled two weeks in advance, yet there was still no follow-through—and no compensation offered for the repeated delays and inconvenience. The only compensation was 10- 15% upon delivery which never happened. After weeks of uncertainty, I ultimately had to cancel the order. Best Buy needs to seriously reevaluate how appliance delivery is handled. The store team is doing everything right, but they are being let down by a broken system behind the scenes. Bringing more inventory back in-store and fixing delivery coordination would make a huge difference. If you’re ordering appliances with delivery and installation, proceed with caution—but if you visit this location, you’ll be in great hands with the staff.

Great Service and selection

Great place to shop!

Ordered an item online to drive and pick up in store today because they had 2 in stock. Arrived at the store. They have none. It is shipping from a warehouse not near here. They have no similar item to sell me. I need it now which is why it was ordered from this store that said they had them in stock.