Best Buy Jacksonville North

Over priced as can be.

Honestly the worst Geek Squad experience I have ever had. Rico is incredibly rude and nasty. I had an appointment, waited 25 minutes. Was only ever acknowledged one time, never asked what I was there for, if I had an appointment or anything else that I have ever been asked at previous appointments. I understand being busy with another customer but you know how long you are supposed to be spending with each one and when the next appointment is due to arrive. When I finally went up to ask if I could just find out the situation with my item quickly. He was so rude and basically could not be bothered. He told me he was busy but did give me minimal information. I was very annoyed at this point so I was said “why couldn’t you just let me know that earlier” he stated “how would I have let you know?” by using your words? I was sitting right there the entire time. I have paid for Best Buy total for multiple years. I’ve only had good things to say about Geek Squad for the longest time but Rico is horrible. I appreciate the supervisor I spoke to when leaving and the other Geek Squad employee she got for me to talk to, Owen. Who actually gave me the information I needed to make a decision about what to do with my item. The one star is just for Rico everyone else has always been wonderful at this location.

Terrible Experience with AT&T Rep Inside Best Buy - Avoid Phone Service Here I want to share my experience to warn others. My wife and I were approached inside Best Buy by a young man named Cassias, who was soliciting AT&T service as an independent contractor. He convinced us to leave Verizon and switch to AT&T. At first, the sale seemed okay, until he failed to get us completely ported over, then when we went to the main AT&T corporate store for help, we were informed that almost nothing had been done correctly. The port was not handled right, our account was not set up properly, and nothing had been clearly explained to us. The worst part was the lack of accountability. He did not know how to fix the issues he created and did not seem to care to try. We had to go to the corporate AT&T store to get everything corrected by another rep. While we were back in Best Buy handling the return of items we bought from best buy - which Best Buy's own staff handled professionally - another customer came in complaining about another phone setup. Based on my experience, I would strongly advise NOT purchasing any phone carrier service inside this Best Buy, and specifically avoid working with the AT&T solicitor named Cassias. He was not knowledgeable, did not complete the job correctly, and left us to fix his mistakes. AT&T and Best Buy management needs to seriously review how this position is being handled and who is representing both brands on the sales floor. HORRIBLE!!

Absolutely love this store and how they handle release drops. Super professional