Best Buy Jacksonville North

Quick in & out. Excellent customer service.

easy, friendly.

Didn't even know Best Buy does trade ins. Great prices for what i was trying to trade! It's a Best Buy so was busy from doors open! But Jade, KJ, and the manager Matt did a killer job of working down a busy Saturday morning, and getting me an awesome trade deal for a Switch 2.

I had a very disappointing experience at the Best Buy in River City. I was in the electronics department and had been waiting for assistance for over 20 minutes. During that time, I saw an employee named Matthew come over with a Caucasian woman and begin assisting her. I explained to Matthew that I had already been waiting for more than 20 minutes and needed assistance. Instead of acknowledging my concern or letting me know when someone would be available to help me, he was rude and continued assisting the other customer. What bothered me most was not simply that another customer was helped, but the way my concern was dismissed after I had already been patiently waiting. I felt overlooked, disrespected, and as though my time and business were not valued. The interaction left me questioning why I was passed over despite clearly explaining how long I had been waiting. I expect all customers to be treated fairly, respectfully, and professionally regardless of race or background. My experience at this location fell far below that expectation. I would appreciate management reviewing this situation and addressing the customer service I received from Matthew.