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Best Buy Jacksonville North
13141 City Station Dr
Jacksonville, FL 32218
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
More to Explore
Frequently Asked Questions About Best Buy Jacksonville North
How do I check product availability at the Jacksonville North Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville North Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville North stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville North Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2702 reviews)
amber b
September 05, 2024
1 out of 5
I dropped my MacBook off on Friday morning. This morning I got an email at 1am and a text message at 8am stating my device was ready to pick up. I drove an hour and 40 mins to pick up my MacBook only to be told it’s not in the store. GeekSquad tried telling me it was for the usb drive. I informed them the email stated my laptop. Then the manager tried telling me they called me this morning and they spoke with someone so I just have another email on file. Not true! When I asked for proof, he came back saying I was right the last call I received was on Friday telling me to ignore the message because it was regarding my usb drive. Nothing but an apology and informing me my laptop is in TN. I’m a total tech member and purchased all my electronic needs here. I’m seriously considering cancelling and no longer doing service with Best Buy. I already had to pay $100 for a service that I thought was included in my membership. Wasted gas and time!!!
Christian A
September 02, 2024
4 out of 5
The items behind the counter (associates only area) were all over the placed and not placed/priced correctly. Why is it hard to upkeep such a small area correct?
On the plus side, the store was clean. I'd still visit this store.
Aidan C
August 29, 2024
4 out of 5
Best Buy is so cool. I love you electronics even though I can't afford anything there.
Sierra H
August 25, 2024
1 out of 5
Awful customer service and rude employees
Response from Best Buy
August 25, 2024
Hi there, Sierra.
Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level.
We would love to hear more about your experience with customer service and the rude employees. Can you please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64117117. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention.
Best regards,
^Magee