After all was said and done and two weeks later, Best Buy restored my faith in their company. I will give them 5 stars because they honored the Total Tech service. I would like to say that their repair technician, need to get a refresher course.
We bought a computer which they told us included several options and it did not. The floor sales personnel really doe not have a clue on what they selling.
Response from Best Buy
July 16, 2025
Hello, Marybeth,
Thank you for reaching out to us here on Google and sharing your experience with us. We understand how important excellent customer service can be and know we would be reaching out for support in this concern. To continue, please contact us on Facebook (https://bby.me/8pxus9), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. For quick assistance, please include your full name, email, phone number, and this review in your message.
Regards,
^ Brandon