Monique
November 06, 2026
“1 hour pickup” turned into a 3 hour nightmare. I still haven’t gotten my laptop. I’m told it might be on a truck somewhere but they have no clue where my MacBook is. I’ve gone through the verification and was told to pick up the item just for the item to still not be ready. This is a disgrace. Two screaming kids in the car and I picked Best Buy as a means of convenience. This was everything but convenient.
Response from Best Buy
November 06, 2026
Hello, thank you for leaving us a review. Store pickup orders are meant to be straightforward once you have received the e-mail that your item is ready for pickup. Can you please reach out to us on Facebook (https://bby.me/dkLZNO), Twitter/X (https://bby.me/Wo80k1), or Instagram (https://bby.me/6KgAjb) with more information about your experience? Please begin your message with "This is regarding my Google Review #250062".
Had a very helpful experience and time getting some wearable tech! I appreciated the employee going beyond the effort and confirming physically all the products that were available. Recommend stopping in and checking out all the great products!
We had the pleasure of meeting Drew. He was courteous and very helpful.
Idk who assisted me and my GF, but the guy who tried to help us get approve for a S26 Ultra made us sign up for a best buy credit card stating that we would get approved 100%, little did we find out we only got approved for half it's worth and got stuck with a credit card with an annual fee on it. Wouldn't have took the chance if it wasnt for him thinking we'd be able to get the phone and now we're stuck with a credit card