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Frequently Asked Questions About Best Buy Saint Johns
How do I check product availability at the Saint Johns Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saint Johns Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saint Johns stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saint Johns Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3449 reviews)
Scott S
July 23, 2026
1 out of 5
WARNING: DO NOT PURCHASE BEST BUY TVs IN METRO-JACKSONVILLE on AMAZON !
2 Deliveries "Fulfilled by Best Buy" by "Roadie, Inc" were not delivered, they would not send photo confirmations, and would not refund my purchase.
NOT DELIVERED ! Terrible experience ! LOST ALL MONEY !
Response from Best Buy
July 23, 2026
Hi, Scott,
Thank you for taking the time to leave feedback for us regarding your recent purchase. I can understand wanting clarity and support on your delivery.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/ReCwQ2), X (https://bby.me/ZcaRmT), or Instagram (https://bby.me/d5G3bU).
Please be sure to mention “Google review #192114” in your social media message.
We look forward to assisting you!
Jay L
July 22, 2026
1 out of 5
Best buy literally just stole almost $3000 from me. I ordered a 98in Samsung TV, they took my money and now will not deliver my TV. It's been over 11 days since it was supposed to be here and nothing. When I spoke to a supervisor today and explained to him that due to the amount it's felony theft. His response was to hang up on me and then block my number. Not only will I be reporting fraud with my bank, but I'm also pursuing legal action against Best Buy and the 3rd party delivery service. This is the most unprofessional experience I've ever had with a business. They processed my payment immediately and then will NOT deliver my merchandise. This is pure madness.
DO NOT PURCHASE FROM BEST BUY!!!!
Irwin S
July 21, 2026
1 out of 5
I bought a tv for installation yesterday and was scheduled by my sales person and an email confirmation by their customer service for July 28th. Scheduled day off for my installation then I get another email changing my installation date. Now I have to lose another days pay for the new date. Not happy. Talked to manager of customer service and they still won't honor the original installation. Best buy, you suck!
Update: contacted them through the social media as they asked. No change! Just another waste of time. 3 confirmations that were worthless. They still changed my date.
Response from Best Buy
July 21, 2026
Good Afternoon, Irwin,
We definitely understand how you must be feeling after your installation date for your new TV was unexpectedly changed. We would be happy to review this situation further with you. To reach us, please send our team a private message on social media that includes your Google review case ID: #191277.
- Facebook (https://bby.me/y95LVv)
- Twitter/X (https://bby.me/hpWovi)
- Instagram (https://bby.me/vCUepm)
P. C
July 19, 2026
5 out of 5
Well one of the best reasons I love best buy is thier Tech support. The geek squad is one the best tech support for all of your needs. I am a loyal member have a yearly membership and when I have a problem with tech issues they will fix it. Recommended to make a appointment prior to coming in because they stay pretty busy. Love this about best buy. These guys really know thier craft and I'm just learning what questions to ask to correctly fix my problems either at the store level or from home my membership offers me quality and I feel that it is worth the reasonable yearly price . Please best buy keep up the good work. Thanks Carson 😊