Best Buy Saint Johns

I really want to say THANK YOU to Aaron the store manager. We bought a dresser from their marketplace and wasn’t satisfied, so we returned it. I called Best Buy customer service on my lunch break and the lady told me, we could bring it back as is (80% assembled), just make sure to bring any extra pieces and original packaging. This is not the correct answer. Best Buy cannot accept and repackage a return if bought from marketplace. Aaron, helped my husband take it apart (think ikea product), he helped us configure the parts in the box and 45 minutes later, Aaron gave us our refund. I am beyond thankful for Aaron and just wanted Best Buy to know what a huge asset he is to their store. He truly went above and beyond. I hope they see this. Thank you Aaron for turning an escalated situation into a better customer service experience.

Don't like

Bose sucks. Every update requires me to add all my devices back to the app. It's a pain in the rear. For this much money they should be more competent.

I strongly suggest not shopping at this Best Buy. Especially if you have to deal with Kiara. We bought an Apple Watch from Best Buy unfortunately it was missing a very small but necessary piece on the band. Kiara proceeded to lie and tell us that it does not come with it. I then showed her a picture of the watch we bought displaying the needed piece, and I said without it, the watch will not stay on. She smiled and rudely said yeah I know, but nothing we can do. I think it’s ridiculous to pay this kind of money for an Apple Watch and not have all the pieces to it, and then have a lazy employee acknowledge the problem but not wanting to be bothered to quickly fix it. I will go to another Best Buy where i’m sure I will be met with more courteous employees. Better to drive a little further and a have better experience!