I was scheduled to have an amplifier and two pre boxed subs. After driving 40 miles and showing up for an appointment, I was turned away, and told I would have to reschedule because it would take 7 hours to install my amplifier, and two hours for each speaker. If it takes the two idiots working in the installation department 11 hours to install two speakers and an amp, they need to find a different profession. I used to install stereos and it doesn't take that long unless you're completely incompetent! The guy who came out was very rude and unprofessional. As a business owner myself, I would never allow my employees to treat customers like that and would terminate them on the spot if they did so!
Terrible customer service. So rude.
Response from Best Buy
August 04, 2026
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In this world today it's not what you do, it's how you do it. How Joanna in the Geek Squad in the Orange Park store handled my appointment this morning to have my laptop cleaned, was awesome customer service, start to finish. Unforgettably nice.
Chris was in the home security system area and did a fantastic job in guiding us through the options available for the ring on security system. We purchased the basic system added cameras, and the Alexa screen system. He was kind enough to go over to the TVs and assist us in finding the exact TV we were looking for and the price great! Definitely a great experience at Best Buy at Best Buy.