I really liked the geek squad guy Mike. I attempted to build my first PC. I had a friend helping me via the phone but we got to a point where it did not come together. I took it to Best buy and Mike helped me complete setup (incorrect wiring and needed cleaning) and even added a operating system. I think the price of everything I had done was a hundred and something. But I got the year long geek squad protection and I think that was really what brought the value for me. He suggested installed an M2 for my additional memory needs. Excellent folks at the geek squad here!
Came in and was able to make my exchange fairly quick. I just wish there were more employees in the store. I took a couple of minutes till i could find some help while i was in the headphone section. But when i did get help, a young gentleman assisted me really quick
Within minutes after arriving at the Store, a knowledgeable associate helped me with Selecting a Laptop Computer based on my specific needs .
Helpful, Friendly, knowledgeable.
In & out in minutes with my completed purchase in Hand.
Corporate should pay Attention. This is a Great Example how a Store should operate.
Walked found what I needed and went to "checkout" registers at the front. No one was there. Told by an employee just standing at the front door to go to customer service and wait to check out. I then waited 15 minutes behind multiple customers with returns and exchanges which is meant for customer service. If I didn't need what I stopped in for right then I would have just left and ordered online.
Response from Best Buy
March 16, 2025
Thank you for sharing your feedback regarding your experience during your visit to one of our stores, Chris. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64932948. We look forward to hearing from you.
Sincerely,
^Deysha