Arclightseven
December 12, 2024
It's always a pleasure to shop here. Knowledgeable staff and always helpful.
Poorly run store, incompetent workers
Response from Best Buy
December 10, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to get the assistance I need when I am shopping in store. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64541699".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
DO NOT get anything installed through their car audio department. Every person I have dealt with there was lacking in customer service, not to mention they did a terrible job installing speakers in my car. There is so much rattling even when there is no music playing, it seems like they messed something up inside of my door. I was running late to my appointment for them to fix the rattling they caused and they canceled my appointment after 5 minutes of me being late even when I called the store and told them I would be late due to traffic. Will not be back to this location ever again.
Response from Best Buy
December 10, 2024
Hello, Julia,
Thank you for taking the time to leave a review about your recent car audio experience. Hearing something rattling in your car is concerning. We'd like to hear more and see what we can do to help. Please send us a message on social media so a resolution specialist can assist. Please make sure to mention Google Review 64540093 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan
They scam people It's the second time I've been scammed. The first in September 2024 I bought a 100 inch tv and the rack for the wall was included and then they said no and I had to buy it, then in December I bought a 75 inch and it was included a 24 inch for free and they did not give it to me, they change the receipt to that, They are scammers alert scam
Response from Best Buy
December 09, 2024
Hello Jason,
Thank you for the review. We certainly never want our customers to feel like they have been scammed. I can understand your frustration with the situations your describing.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy