I am giving one star because when I went to purchase a PlayStation 5 VR headset, the associate sold it to me as a new item. However, when it arrived at my home a few days later, it was clearly used.
It is very disrespectful to charge a customer for a new product and then send something that has already been used.
Response from Best Buy
April 29, 2026
Hello, Bianca,
Thank you for taking time out of your day to share your feedback. Receiving an open box item when you purchase new would be frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/nAJxRj), Twitter/X (https://bby.me/TDlfFE), or Instagram (https://bby.me/BPumSA). Please reference Google Review, #147053.
Great location and staff but it is not as stocked as other locations in Jax
Gensley is the GUY!! The staff is amazing and very helpful. Best Best Buy I’ve been too in Jax.
Walmart didn't have ANY mid or high-range laptops in stock. Best Buy had the whole selection at various price points, literally dozens to choose from. The employees were also very courteous and helpful, and at another Best Buy in NY I worked with the most helpful man on the planet to get my pc up and running. Never a bad experience coming here, and prices are often competitive with places like walmart and online stores like Amazon.