Best Buy Jacksonville

Great Store! I don't get these comments. I'm a christian and haven't had any problem with them at all. Very nice people.

Not very good service

Customer service is not good

WORST costumer service I had ever experienced at best buy at this location. I will NEVER shop ANY best buy ever again. I had returned a TV within 2 hours of purchase because the screen was cracked and flickering in the center. When I went to costumer service I was told, by some blonde female claiming to be the manager, there was nothing I could do about it and was called a liar for saying I wasn't present for an inspection (claiming the TV wasn't broken when I left the store) they claimed to have done and had a video of me being there for the inspection. I promptly challenged their claim and told them to please bring up the video, which they did not because that wasn't true. I asked for a manager and was then told she was the manager. I asked to speak with higher level management to which she told me that her manager was in training in Orlando. I asked for a contact card and was told that information was posted at the front of the store. Later, after speaking with corporate I tried to return my TV to another best buy on their recommendation. That other store told me I couldn't because this store reported to them that the TV broke when I "forced" the employees to help me load the TV in the back of my truck. I didn't know I had that much power over store employees. Really the employees helped me load it in the back of my truck and didn't object to any of it. This all happened in Jan 2019, but I hadn't said anything earlier due to legal action I was taking. To this day nothing was EVER resolved by this store or best buy corporate. So at this store I got: -A broken TV -Rude young female calling me a liar, though she was unable to produce the proof she said she had when I challenged her -Lied about to another store saying I forced employees to help me load it in my truck when they willingly assisted and did not contest any part of it -Zero resolution to my problem This had to be the most unprofessional experience I've ever had at a store. Seems to be a problem with management at that store. I HIGHLY recommend against gambling with any of your money at this store!