Best Buy The Avenues

5 stars for Nathan! I had an incredibly frustrating experience with another employee at the Geek Squad earlier in the day during my initial appointment. I hate to Karen out about anything, but there’s clearly a systemic error in their appointment scheduling as during my appointment time, my initial agent was helping 5+ other people, drawing my (what should have been) 10-minute appointment out to an hour and a half, simply due to the volume of other customers that he was trying to help at the same time rather than taking appointments one by one. I also asked whether, if I purchased a case, screen protector and lens protector, they would put them on for me. My agent said yes, and checked me out for a $329 repair plus over $100 of protectors. I left a number for him to call when the phone was done. I never got a call, so I went back before close to check on the phone, where I met Nathan (who was NOT my initial agent but I wish he was). He gave me the phone and the protectors (still in their original packaging) back and apologized that no one called me as he wasn’t given a number. I then told him that the other agent promised me he’d apply the protectors, and he then apologized on that agent’s behalf and said he also wasn’t told about that. He was super sweet and applied the screen protector for me, and also kindly informed me that the lens protectors and case I bought were not compatible, which was incredibly frustrating since I had asked the initial agent many questions about what protection I should buy and asked him to put them on in store. So not only did the initial agent not put the protectors on in store, but he also failed to let me know the things I was buying weren’t compatible. All in all, I think it comes down to a larger systemic error of taking too many appointments through Apple without specification on what the appointment entails, as clearly the initial agent was too busy to actually pay attention to the questions I was asking and information I needed during my initial appointment. My 10-minute Best Buy visit turned into over 3 hours spent in Best Buy today just because of this. Anyways, Nathan was AMAZING which is the only reason I am leaving this 5-star review. He helped me right before close and was happy to take the time to listen to my frustration and help me process the return and research solutions, which is what I was hoping would happen in the first place. THANK YOU NATHAN!!

I would like to thank both Jon and Stephanie for all there help and expertise with helping my me find the perfect TV for my living room. They each educated me on the product and didn’t sugar coat or hassle for sale. Jon was able to find me also and open box sound bar that matched my new Samsung TV. They each deserve a raise and I will be returning for business just from them!

I dropped my phone off for a repair and I live 45 minutes away, they told me to call them to tell them I want to do it but EVERY NUMBER TO CALL THEM IS AN AI AGENT THAT REFUSES TO LET ME TALK TO A HUMAN THERE! Now I have to drive 45 minutes there and 45 minutes back to tell them yes do the repair......

​Huge props to Santiago! My wife's laptop died out of nowhere, but he was able to solve a major predicament for us. Also thanks to Chris for making sure everything got taken care of. They went above and beyond!