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Frequently Asked Questions About Best Buy The Avenues

How do I check product availability at the The Avenues Best Buy?
How do I check my order status?
My local The Avenues Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy The Avenues stores’ holiday hours?

Recent Reviews

4.1
(3644 reviews)
Sadie P
August 11, 2026
1 out of 5
Fraud! Terrible terrible customer service! Someone stole $600.00 from our debt card for a JBL speaker pick up order. Called and could not speak with anyone in the store. They don’t care about theft or their loyal customers. If they did care they would have cops waiting for that thief low life to pick up the order. I know we can’t be the only ones that had this happen to at this location.
Response from Best Buy
August 11, 2026
Good Afternoon, Sadie, We certainly understand how you are feeling after there was an issue related to a fraudulent order placed on your account. Please feel free to send us a private message on social media, so we can better assist you. In your message, please make sure that you include your Google review case ID: #201898. - Facebook (https://bby.me/03zFqq) - Twitter/X (https://bby.me/LPVkFX) - Instagram (https://bby.me/iZgZ2M)
Victor I
August 10, 2026
5 out of 5
Great place for all your electronics
Nia G
August 07, 2026
1 out of 5
This place does not honor their price match guarantee. I went here today to purchase a laptop which Microcenter has cheaper. Same exact model and everything. I took the ad into the store along with the guarantee from their website. Absolutely NOWHERE does it state that the store must be within a certain range, only that it has to be one of their approved competitors (in which this case it was). I later called their corporate customer service to where they stated that I do in fact qualify for the price match guarantee but now I have to purchase the item before getting a refund. I can only see now that they will attempt to bait and switch and get out of any reason to actually make good on their promise. Sketchy business practices.
Response from Best Buy
August 07, 2026
Good Evening, We certainly understand how you are feeling after you did not receive support with a price match request. We would be happy to review this situation further with you. Please feel free to send us a private message on social media that includes your Google review case ID: 199813. - Facebook (https://bby.me/UkKcoJ) - Twitter/X (https://bby.me/Zx026m) - Instagram (https://bby.me/zNnBHg)
Jessica N
August 06, 2026
5 out of 5
I am so blown away by the amazing service from the curbside order team at/around 5:45pm on August 6, 2026. The associate was incredibly kind and friendly and such a hard worker. This is the kind of team member that any company would want to keep long-term, and his kind demeanor and assistance was so appreciated!

About Best Buy The Avenues

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