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Frequently Asked Questions About Best Buy The Avenues
How do I check product availability at the The Avenues Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Avenues Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Avenues stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Avenues Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3673 reviews)
Tiffany K
October 20, 2026
5 out of 5
Great service! The staff helped me be in and out ahead of schedule. Now I have time to write this review! Damon in the Back (lol) helped me find the perfect set of noise cancelling headset for my calls. He was very patient and explained which features I should pay attention to. In and out in 15 minutes ready for my work sessions.
The exterior could use a fresh coat of blue and the parking lot needs restraining - it gives a “least favorite of corporate” vibe. But these employees and the service at this location should be a point of pride.
Felix M
October 15, 2026
3 out of 5
The staff were nice, but the website said they do battery recycling and they don’t anymore! Had to find somewhere else to drop off an old laptop battery.
Stephen C
October 10, 2026
1 out of 5
I made an appointment Saturday, 10/10/26 to replace my iPhone battery- we arrived and saw my name on the list- the team was busy and seemed like the customers were taking a long time- the guy in front of us didn't have an appointment, but they were taking customers in the line first come first serve, so they put him in the Que before us.. After 45 minutes my name rolled off the reservation list and the associate came to ask if we had an appointment- we said yes, explained why we were there and were told the earliest they could have someone look at my phone would be Monday.
What is the point of making an appointment if they do not follow the system and they do not have the technician available to do the work- They recommend we leave my phone there and they would call when it was ready- which I did not. I left frustrated for the time in my weekend I would never get back, made an appointment at Apple for next week and will move on. The staff was friendly but overwhelmed - I wouldn't recommend wasting your time with an appointment if you use their service it doesn't benefit you in any way!
dae-shawn b
October 06, 2026
5 out of 5
Marissa and Steve from the auto installation department were super nice and super helpful. The night and day difference in customer service and help vs other locations is extremely apparent. Helped me install everything I needed installed and also helped me answer any questions I needed to clarify. Everything is working great on the car and exactly how Id like it to be. Thank you again for your great help it’s really appreciated