Best Buy The Avenues

I recently visited Best Buy and had a very disappointing interaction with one of the sales associates named Shaun. I approached the employee for guidance on the differences between a few electronics I was considering, but the conversation quickly became uncomfortable. Instead of offering clear explanations or guidance, the associate raised his voice when I asked follow-up questions, which felt unnecessarily aggressive and unprofessional. What should have been a simple request for clarification turned into an unpleasant experience where I felt talked down to and dismissed. As a customer trying to make an informed purchase, I expect patience, respect, and a willingness to help—none of which were present during this interaction. I hope management addresses this behavior, as respectful communication is essential in a customer-facing role. This experience has left me hesitant to return to this location, and I would appreciate seeing improvements in how staff engage with guests.

They put something on sale and never have it that's ridiculous for a Retail store

Ordered tv online. Box was damaged When delivered. No problems exchanging it at store.

I took my iPad into this store in September to be fixed. When I picked up the iPad they gave me, it was registered to the hospital and it was locked. I returned the iPad they gave me and since then have been given the run around with this issue for two months now. I called Apple & they said that you all have not responded to their CRU team in regards to my case. I have not been able to reach anyone over the phone. I have came into the store three different times & spent almost 3 hours in there one day with no type of help. The customer service here is very horrible, they do not want to help. Nobody has contacted me in regards to my iPad & when asked about my original IPad, they said that it had been boxed up and was getting ready to be sent out. Over the course of these two months, I’ve had to drop out of my classes because I relied heavily on my iPad for class. I haven’t been able to get things done without my iPad & this whole thing has been horrible. The number that’s listed does not get you to an actual person nor does the extension they gave me on the cards work. I do not want to keep leaving voice messages & im not getting answered by anyone. This has been a frustrating experience and I will never bring any of my Apple products to this store ever again.