Best Buy The Avenues

I will never buy another major appliance at best buy. We bought a refrigerator and a year and a couple months later it broke. that was in 2023 that we bought it and in 2024 it broke. the repair person came out, found the problem and replaced the board right there and then. fast foward to 2026 it broke again. had to wait a week to get a tech, and unfortunately as very nice as the tech was he did not look at the back of the unit and ordered a board again and had to wait a week to have it put in because it had to be ordered. So on week 2, 2 different techs came and diagnosed it correctly, it didn't need the board the problem was in the compressor area. Ryan and Israel were great.They actually were the highlight of this ordeal because they were so nice. A work order was put in about an hour later for me to call the techs that deal with that section of the refrigerator and when I called the lady told me they didn't have techs available for that and it had to be escalated and I would hear from them in 2 business days. being that it was friday it's another 4 days before we hear from them and God only knows when they call how far out our appointment will be. So by the time they call it'll be very close to 3 weeks without a refrigerator. I don't know what happened between 2024 and now but it's changed and it sucks having to live out of coolers for weeks.

My 2 year old 77 inch Sony TV died and they replaced it for nothing!

Excellent customer service! The gentleman who helped me was very patient and competent.

The geek squad service coordination is bad. I gave my laptop on Tuesday for repair and on Friday the technician called and said it’s almost done and will be ready before Saturday noon. Tried reaching them all Saturday and their customer care sucks. I went to the store on Sunday afternoon and other technician told me that there is no notes and the other technician is on entire next week leave so they will have to start over all the process and they can’t give me a time line