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Frequently Asked Questions About Best Buy The Avenues

How do I check product availability at the The Avenues Best Buy?
How do I check my order status?
My local The Avenues Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy The Avenues stores’ holiday hours?

Recent Reviews

4.1
(3343 reviews)
Robert P
January 25, 2025
1 out of 5
Worst Best Buy location by far. First, there is one line for everything(customer service, online pickup, checkout, etc) so I order something online to pick up in store, I have to stand in a very long line to pick up my item. Other Best Buys have multiple locations to go to depending on what you need. Second, multiple times I have ordered online where it would state "ready in 1 hour" and it would not be available all day. If they can't honor what they say, then don't say you can do it. Third, I just bought a open box excellent Sonos Sub, only to get home and find that it's missing the power cord. Now I have to drive the 45 minutes back to either return the item or have them give me a power cord. Finally, it's like winning the lottery just to get someone to help you out when you are looking for help on something. There have been multiple times where I would like to purchase a tv but could not get anyone to help me to get the tv I wanted. I will be driving a little further in the future to just go to the St Johns location, at least they have adequate customer service and have staff members willing to assist you. This location desperately needs a overhaul in reformation.
Peluso P
January 20, 2025
5 out of 5
Very good help and got what we needed in a very good price
Kendra K
January 18, 2025
5 out of 5
Great customer service Great staff
Will
January 18, 2025
5 out of 5
Was able to return with no issues. Employees were awesome!

About Best Buy The Avenues

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