Best Buy The Avenues

The staff were nice, but the website said they do battery recycling and they don’t anymore! Had to find somewhere else to drop off an old laptop battery.

I made an appointment Saturday, 10/10/26 to replace my iPhone battery- we arrived and saw my name on the list- the team was busy and seemed like the customers were taking a long time- the guy in front of us didn't have an appointment, but they were taking customers in the line first come first serve, so they put him in the Que before us.. After 45 minutes my name rolled off the reservation list and the associate came to ask if we had an appointment- we said yes, explained why we were there and were told the earliest they could have someone look at my phone would be Monday. What is the point of making an appointment if they do not follow the system and they do not have the technician available to do the work- They recommend we leave my phone there and they would call when it was ready- which I did not. I left frustrated for the time in my weekend I would never get back, made an appointment at Apple for next week and will move on. The staff was friendly but overwhelmed - I wouldn't recommend wasting your time with an appointment if you use their service it doesn't benefit you in any way!

Marissa and Steve from the auto installation department were super nice and super helpful. The night and day difference in customer service and help vs other locations is extremely apparent. Helped me install everything I needed installed and also helped me answer any questions I needed to clarify. Everything is working great on the car and exactly how Id like it to be. Thank you again for your great help it’s really appreciated

I had the best experience buying a camera at this location. First, I accidentally set off a camera alarm and Alex came and helped and was so nice about it and made my embarrassment about the incident go away. He then stayed and helped me purchase a camera. He was very nice and helpful. Dade came over as well, and I am new to photography, and he gave me such great insight on my new camera as well as sd cards. It made me feel really confident about spending that much money, and I usually get hesitant about warranty and “upselling” but they had really wonderful recommendations and I had zero pressure to purchase a warranty and price coverage, which I actually ended up doing because of their information and recommendation! Thank you Alex and Dade!!