Best Buy The Avenues

Matt the manger there is extremely rude and doesn’t seem like he is suited very well for a management position. I drove 30 min to the store to show up for a 1:40 appointment and was told it would be another hour before I could be seen. The manager said it happens and made no real effort to help or even hear my concerns. Will not shop at Best Buy again.

I wish that those who choose to work in customer service would do a little bit better job of trying to deliver on the “service” piece. As someone who’s very understanding and patient, I expect the same level of service to be given to me as I give to the employees. I had issues returning an item bought online and the in-store associate just wasn’t helpful. I did not like the experience of hearing “oh she just wants to hear it from a manager”. He was pretty dismissive and maybe if he cared just a little more about his job he wouldn’t hate it as much. The experience that I had today overall was pretty terrible and I wish I would’ve gotten a different associate or atleast one who would’ve given me a bag for my pick up order? I would not recommend shopping at this location. I have yet to have a good experience at this particular location. Service seems to be the very last thing they care about. Please take this as an opportunity to embrace this much needed feedback and make changes. And if you are going to manage or atleast call yourself a manager please tell your associate to be better or find a job where he doesn’t have to ‘help’ anyone.

CONSUMER ALERT!! I've been pretty happy with Best Buy's program in the past - Then they changed the "Total Tech Program" - a Downgrade - Then a NEW FEE popped up on the Best Buy Citi-card 2025 - $2.00 fee, they call it interest when you call, But the statement reads-NO INTEREST" - Sounds like a CON in my opinion - it's either a fee or interest, it can't be both! - Note the PIC! I got angry and they refunded me for 2 months fee! Know what your getting into with their card!! AND, CHECK OUT THAT INTEREST RATE!!! This is NOT Store related, it's Best Buy/Citi Bank related!

I stopped here to buy some beats pro headphones. They only have one left in stock in the color I wanted. Happy I was able to get what I wanted.