Best Buy The Avenues

Worst store ever !! No service, no manager and no one who can help with anything. When you call, it’s automated and when you ask for help from a real person, a manager particularly, they ignore you and make you wait for an agent from another country. If you are willing to wait, they still don’t help anyway. I even asked if I could speak to a manager or anyone to spend lots of money and they still ignore you. I thought maybe that would get me someone from sales. What a joke. No phone number for real people, no customer service in this country, no desire to assist you in spending money, no way in hell you will ever speak to a manager. Credit card will be cut up and geek squad membership service cancelled. No one wants to help at all, it’s actually shocking. They are either declaring bankruptcy soon or they have new policies that make it a company no no to talk to people. TV’s and most other appliances are cheaper at Costco and BJ’s anyway but we tried to give an actual store that sells this stuff our business. Guess they don’t want it.

Fraud! Terrible terrible customer service! Someone stole $600.00 from our debt card for a JBL speaker pick up order. Called and could not speak with anyone in the store. They don’t care about theft or their loyal customers. If they did care they would have cops waiting for that thief low life to pick up the order. I know we can’t be the only ones that had this happen to at this location.

Great place for all your electronics

The manager, Danny is an incredibly incompetent and insecure man. My bank caused me some challenges with the transaction due to the large amount and several associates assisted me very politely and kindly. Things weren’t working, so I asked the manager if he has any advice and he was distracted and was not giving me his attention and just brushed it off saying it’s my issue. I then was on the phone with my bank and got the hold lifted on the card and was proceeding with the transaction. But then the manager approached, saying that I have his full attention and telling me that the current payment method isn’t working that I need to leave. This is deeply disrespectful. The reviews about bad customer service are indeed correct and I recommend everyone avoid this Best Buy and go to other locations here in the city. I sincerely hope they fire this guy. I’m a business manager. I’ve never left a bad review in my life.