I hold a high regard for Best Buy due to its professional technical environment. They have provided support for me on two assignments. Stephani assisted me, and I appreciate her explanation of the option to trace your transaction in three different forms. She demonstrated a high level of professionalism and approachability. It is commendable to observe such qualities in a sales associate.
I purchased a refurbished iPad online from Best Buy for my daughter’s birthday, and it stopped working almost immediately. When I brought it into the store for help, the manager was rude and dismissive, repeatedly telling me “that’s what happens when you buy refurbished” and refusing to offer any solution because I was slightly past the return window — even though it had only been about a week since I actually received it.
Instead of helping, I was encouraged to sign up for a subscription. If Best Buy thinks refurbished products are unreliable, they shouldn’t sell them. Very disappointing customer service experience.
Dustin and Stephanie were the best. Outstanding customer service Levi was so happy.