Best Buy The Avenues

Fraud! Terrible terrible customer service! Someone stole $600.00 from our debt card for a JBL speaker pick up order. Called and could not speak with anyone in the store. They don’t care about theft or their loyal customers. If they did care they would have cops waiting for that thief low life to pick up the order. I know we can’t be the only ones that had this happen to at this location.

Great place for all your electronics

The manager, Danny is an incredibly incompetent and insecure man. My bank caused me some challenges with the transaction due to the large amount and several associates assisted me very politely and kindly. Things weren’t working, so I asked the manager if he has any advice and he was distracted and was not giving me his attention and just brushed it off saying it’s my issue. I then was on the phone with my bank and got the hold lifted on the card and was proceeding with the transaction. But then the manager approached, saying that I have his full attention and telling me that the current payment method isn’t working that I need to leave. This is deeply disrespectful. The reviews about bad customer service are indeed correct and I recommend everyone avoid this Best Buy and go to other locations here in the city. I sincerely hope they fire this guy. I’m a business manager. I’ve never left a bad review in my life.

This place does not honor their price match guarantee. I went here today to purchase a laptop which Microcenter has cheaper. Same exact model and everything. I took the ad into the store along with the guarantee from their website. Absolutely NOWHERE does it state that the store must be within a certain range, only that it has to be one of their approved competitors (in which this case it was). I later called their corporate customer service to where they stated that I do in fact qualify for the price match guarantee but now I have to purchase the item before getting a refund. I can only see now that they will attempt to bait and switch and get out of any reason to actually make good on their promise. Sketchy business practices.