Overcharged for a second day in a row.
Response from Best Buy
January 20, 2026
Hello Kevin,
Thanks for reaching out and letting us know about this. We can understand how a overcharge would cause you some concern. We'd like to see if we can help. You can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #107135 in a private message.
Facebook (https://bby.me/17df80)
Twitter/X (https://bby.me/62pyv9)
Instagram (https://bby.me/3nan9b)
A big thank you to Jason (and team Stefani, Jay-Jay, Brody and Stan) for helping my husband and I during our search for a graphics card during our travels. We appreciate the professional and personable support! Amazing staff Best Buy!
Dear Best Buy, I’m deeply disappointed. Ordered AirPods Pro third gen online during Thanksgiving sale for a Christmas gift—unopened, receipt in hand. It got returned to me, so I rushed to the store today, but the manager flat-out said I’m one day past the return window. No exceptions for a loyal customer who’s spent plenty here? I even requested a store credit but to no avail. Upset customer that will now do business elsewhere.
Response from Best Buy
January 16, 2026
Hi there, Mark.
Thanks for your review. Missing a return window can definitely be frustrating. We can understand your disappointment here in being denied the return. We'd like to follow up and take a look. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/tdo73k)
- Twitter/X (https://bby.me/te6ful)
- Instagram (https://bby.me/16st05)
When reaching out, please reference your Google Review 105548.
Kindest Regards.
In the near future, it would be nice to have a Best Buy in the Westside (Normandy) where I do not have to drive so far to this location.