Best Buy The Avenues

Be careful with geek squad. I knew my laptop couldn't be repaired, and they also knew this. They are a business first, so they took my money to send it off for repairs. Nonrefundable 80 bucks. They didn't ask or remind me to remove data when it's their job. Lesson learned.

Review Title: Over 10 Years of Loyalty—This Is the Worst Experience I’ve Had I’ve been a loyal Best Buy customer for over a decade, but my recent experience has completely shattered my trust in this company. We ordered a Samsung 85" Class QN90D Series TV at the beginning of March. The TV was delivered & set up, but it did not work. We contacted Best Buy within the alloted time frame for returns/exchanges. I called & spoke to a customer service rep, & they promptly scheduled a new TV to be delivered on April 19 due to my hectic work schedule almost 3 hours away. The new delivery date was for the only day I had available that week & unfortunately was Easter weekend. Not only did the delivery not arrive, but I was never given an accurate or updated delivery window. I waited around all day, only to find out after the missed delivery that the TV wasn’t even available in the warehouse to begin with. I called customer service again, & they stated that the warehouse knew in April 12th that the TV was not available for delivery on the 19th. NOBODY called /emailed me to inform me of the situation. Because of this complete lack of communication and transparency, I wasn’t able to travel and spend Easter weekend with my family & new granddaughter —something that can never be replaced! Trying to get answers from customer service made things even worse. I was constantly told that managers weren’t available. When I finally spoke to someone in a supervisory role, they promised I would receive an update the following Monday. That call or email never came. I had to start the entire process over again, just trying to get someone—anyone—to take ownership and provide a real solution. It’s beyond frustrating to feel like your time, money, and loyalty mean nothing. After over 10 years as a customer, I expected better. This experience has me seriously rethinking where I shop moving forward.

This place must be either close to bankrupting, making the associates not care, or management just tells these teams not to care. Either way, they just don't care to their jobs here (nobody does anymore, I know.... but damn guys). You let customers wait too long to do simple requests, especially when there are enough of ya'll to do anything. Just buy it online if it's that serious, or go to another store, but please don't shop here physically.

Great selection and helpful employees.