3G_Eclipse V
June 09, 2026
UNPROFESSIONAL AND LAZY.
Manager ( young black woman with a name that starts with K) horrible attitude and couldn't be bothered with helping with anything I asked about. I hate best buy is now infested with that ignorant behavior and of course thet wont do anythingabout it. Good luck to anyone who gets ANY employee from that store especially the managerwho should have been fired awhile ago. I wont be back!.
Response from Best Buy
June 09, 2026
Hi,
We appreciate you shopping with us. It's unfortunate that your experience was not as expected. We would like to hear more about your visit. Please connect with us by sending a private message on one of the below social media platforms. Please include the review ID 170909 in your message to us.
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I've owned a lot of vehicles over the years, and whenever I've needed car audio work done, I've always trusted the installation team at Best Buy on Southside Blvd. They've installed radios and audio equipment in several of my vehicles most recently my 2020 Ford Transit and 2015 Honda Accord.
The last two vehicles presented some significant installation challenges, but the team handled them exceptionally well. Anyone familiar with aftermarket audio knows that the 2015 Honda Accord is one of the more difficult vehicles to work on if you want to retain factory features like steering wheel controls, the backup camera, and other OEM functionality. My car was no exception, but Marissa worked tirelessly to get everything installed and functioning properly.
The very next day I brought in my 2020 Ford Transit, which wasn't even listed as compatible in their system. Rather than turning me away, Marissa, Randy, and their manager Lyssa took the time to research options and figure out a solution. They successfully installed a large touchscreen radio that completely transformed the van.
What impressed me most wasn't just the installation work—it was the customer service afterward. When some of the equipment experienced premature failure, the team continued to help me through the process and stood behind their work.
It's rare these days to find a group of people who are both highly knowledgeable and genuinely committed to taking care of their customers. Marissa, Randy, and Lyssa went above and beyond, and they've earned my business for years to come. If you're considering a car audio upgrade, I highly recommend the Southside Blvd Best Buy installation team.
customer service was on point in computers and the TV area !!