Times have changed at best buy from awesome service experiences for the worst service experiences.
Response from Best Buy
February 19, 2026
Good Morning, Laura,
We certainly understand how you are feeling after not receiving a positive experience while looking for service support. We would be happy to review this further with you. Please feel free to send us a private message on social media, so we can better assist you. Be sure to include your Google review case ID in your message: #119297.
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Marcus K
February 08, 2026
I can’t speak to an actual person in the store.
Jason's customer service was absolutely hands down the best service I have ever experienced at Best Buy.
Thank you for all your help Jason!
I saw a network adapter for sale. The price had been marked way down to $40. I decide to give it a try. It gave me issues. The adapters speed gave me 1/4 of my old adapters speed. But my network was giving me issues, so I wasn't sure if it was my adapter or not. I did a speed test on the new and old adapter. The new adapter turned out to be more problematic than my old one.
Turns out I was outside of the 14 day policy. Don't ever buy something on sale at Bestbuy. They do that because they know it's a defective POS and they know there is a good chance you won't come back to return it in time.
Some pretty shady business practices. When grocery stores get a notice about contaminated food, they literally throw it in the garbage. I guess when a tech store realizes they have defective products, they just put it on sale so suckers will buy it and not return it in time.