Frequently Asked Questions About Best Buy The Avenues
How do I check product availability at the The Avenues Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Avenues Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Avenues stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Avenues Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3628 reviews)
Doug B
June 21, 2026
5 out of 5
My 2 year old 77 inch Sony TV died and they replaced it for nothing!
Jerdean W
June 20, 2026
5 out of 5
Excellent customer service! The gentleman who helped me was very patient and competent.
Vy6eera V
June 14, 2026
1 out of 5
The geek squad service coordination is bad. I gave my laptop on Tuesday for repair and on Friday the technician called and said it’s almost done and will be ready before Saturday noon. Tried reaching them all Saturday and their customer care sucks. I went to the store on Sunday afternoon and other technician told me that there is no notes and the other technician is on entire next week leave so they will have to start over all the process and they can’t give me a time line
Response from Best Buy
June 14, 2026
Hello, thank you for taking the time to leave us a review. Knowing the correct status of your computer repair is important. Can you please reach out to us on Facebook (https://bby.me/iLSl18), Twitter/X (https://bby.me/45eqy5), or Instagram (https://bby.me/2Sa01G) with more information about your experience? Please begin your message with "This is regarding my Google Review #172457".
3G_Eclipse V
June 09, 2026
1 out of 5
UNPROFESSIONAL AND LAZY.
Manager ( young black woman with a name that starts with K) horrible attitude and couldn't be bothered with helping with anything I asked about. I hate best buy is now infested with that ignorant behavior and of course thet wont do anythingabout it. Good luck to anyone who gets ANY employee from that store especially the managerwho should have been fired awhile ago. I wont be back!.
Response from Best Buy
June 09, 2026
Hi,
We appreciate you shopping with us. It's unfortunate that your experience was not as expected. We would like to hear more about your visit. Please connect with us by sending a private message on one of the below social media platforms. Please include the review ID 170909 in your message to us.
X: https://bby.me/lg5xee
Facebook: https://bby.me/09y9gK
Instagram: https://bby.me/Ne2Chp