I purchased an appliance at this location in March '26. The store representative was great - but, that's the only positive. Best Buy customer service, account service, and, website support are terrible. There have been constant issues that go unresolved, and, no way to connect to a support person to help. You can't even be connected to the store directly. This will be the last purchase "EVER" that I will make at Best Buy
Response from Best Buy
November 10, 2026
Hello Peter,
Thank you for sharing your experience with us. We can see why you’d be upset. After purchasing an appliance in March and having ongoing issues with customer service, account support, and website assistance, it would be extremely frustrating to feel like your concerns have gone unresolved despite multiple attempts to get help. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #253022 privately.
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Samantha B
November 09, 2026
Husband and I went in to get a new TV after ours was accidentally ruined. At first a male employee in a black shirt (I was unable to get his name) only acknowledged my husband; "Sir, do you need any help?", while I stood right there. Which was incredibly unprofessional and sexist.
Luckily, we met Christian who was incredibly knowledgeable and helpful! He knows his stuff and acknowledged both of us; genuinely a great salesman. If you have any TV or audio needs, ask for Christian!
Very good customer service. I recently used their geek squad to clean up my lap top from virus and very pleased with their fast efficient quality service.
Thanks, Walt, Stan, and Joi for all of your knowledge on getting the best TV. You guys know your stuff 😉