Best Buy The Avenues

The best customer service of all best busy stores I have been. I thought their awesome, attentive service was a thing of the past but going to this particular store I relieved that. They made sure I was cared for and my needs addressed. I could not be idle for 5 mns that a staff member approached asking if I needed assistance. The ones a went to in Savannah, Perimeter mall, Warner Robins and a few others were not like that. I will look and walk around looking for staff to assist without avail. At the store in Jacksonville, I was in and out within 20mns. Definitely loves that store. Other Best buys stores should revamp their customers service.

Was refused to purchase a modem today unless I gave up my phone number... they swore it wasn't for tracking or mailing- just 'to create a profile in case receipt is lost'. I politely declined and asked to continue my purchase and was promptly told they cannot help me. New policy I guess. Looking at the copy/paste response to recent reviews I'll beat you to punch and say I will not tweet or IG you more info. Here's the store and day. Cheers

I hate to be negative, but they need more training and customer service, as they have absolutely no clue what’s going on. Weren’t too nice either. Lady in the front who welcomes customers, is delightful, so I give them that. I bought a 10”sub for my old car here a couple of weeks ago, and when I asked if they could simply just install it back in my new car, they kept running around, and acting all confused and not listening. It’s really not that big of a deal to answer my one simple question, and to look up something that was already purchased there. When we finally got around to it, price told to just install my sub already purchases from THEM, is ridiculous. I know I had to get a new wiring kit too, but it literally was more than the price of the whole sub and kit again. Will go elsewhere.

Advertised Pokemon event for 12 pm for kids and advised they are not selling any Pokemon product until 12 numerous times. Show up at 11:15 with the kids and everything is sold out. Manager said they started selling at open and lied about anyone ever telling me that no product will be sold until 12.