Best Buy The Avenues

Nice and clean

Great service and help with returns and awesome selections.

Call center would not let me talk to the store. Since I cant speak with them i will not buy from them.

I brought my computer to the Best Buy on Southside Blvd for Geek Squad to look at. I was told 2–3 days. It took over a week, multiple follow-ups, and me physically going to the store just to get them to even look at it. Finally, the tech called saying it was the CPU. I told him to leave the CPU out, put the motherboard back in, and I’d pick it up. He said fine, come whenever. I show up on 9/5 to pick up my computer, only to be told by Geek Squad I need an appointment, something nobody ever mentioned. I asked for a manager and waited 5–7 minutes with no one coming to help. I finally had to approach the store manager, Jason, myself. Not to get help, but to be told about “process” while he refused to release my computer. No one was in line. They had 20 minutes until the next appointment. He walked away mid-sentence like he couldn’t be bothered. Two other customers with the same issue were waiting even longer than me. Clearly this location has a serious problem with communication and customer service. While I’m on the phone with corporate, Jason keeps walking by just to argue and even threatened to kick me out before releasing my own computer. When someone finally did the “paperwork,” it took less than 3 minutes. Jason was rude, dismissive, and completely unprofessional. What should’ve been a simple 5-minute pickup turned into a nightmare. I’ll never go back to this location.