While it's nice to have brick and mortar locations, Best Buy as a corporate entity should be avoided. Signing up for the Best Buy rewards credit card is a scam, they hope you will forget that it auto renews so they can get the renewal fee and subsequent late fees. It is difficult to get any dispute resolutions. You have to deal with Best Buy customer service, Citibank and phone operators that are hard to understand due to accents.
matthew c
January 25, 2026
The service with team member Brody was very good and helpful. The next time i go back in definitely looking for him and the prices were exceptional
I got just what I wanted , excellent help,
Overcharged for a second day in a row.
Response from Best Buy
January 20, 2026
Hello Kevin,
Thanks for reaching out and letting us know about this. We can understand how a overcharge would cause you some concern. We'd like to see if we can help. You can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #107135 in a private message.
Facebook (https://bby.me/17df80)
Twitter/X (https://bby.me/62pyv9)
Instagram (https://bby.me/3nan9b)