Best Buy The Avenues

What kind of scam is going on here. I have Insurance with T-Mobile and went through a Claim process after dropping my phone pretty hard. Assurant auto directed me to Apple’s website stating that it was still on MFR warranty. Once I put all my info in it asked for me to select a location for the repair, but of course the actual Apple Store was booked far out. I work from home and needed my phone, so I knew I couldn’t wait for 2 weeks for Apple or even attempt a walk in. However, several Best Buy locations popped up and I decided on this location near the Avenues. 2 days later I arrive at my appointment, the guy at the Geek Squad counter explained that he would have to run a quick diagnostics and I also explained to him that after I dropped my phone, it started acting wonky, cutting on and off and saying my battery wasn’t recognized. He immediately told me that I needed a new battery but they didn’t have any for an Iphone16 and Apple would only cover the repair if I sent my phone off to them. Which is ridiculous, I can’t just not have my phone for a week or 2. Especially since I went in on the 3rd right before Labor Day weekend. So I asked for other options and was told that the only option was to pay out of pocket if I wanted to have the battery sent to them or schedule an appt directly with Apple Store. But my whole purpose of setting up an appt at Best Buy is so that I wouldn’t have to. Needless to say, I asked him to speak to a manager for alternative options but the manager was very dismissive and I ended up paying a little over $100 even though I have insurance through my carrier and under warranty with Apple. The guy at the counter said it would be 3 days and I would just bring my phone back for the repair, but also would not schedule me a future appt even though he said I would need to schedule another one to get it fixed 😳 I also find it strange that it’s no mention of me dropping/ damaging my phone on my service ticket and I’m wondering if that’s why I was charged. Not sure, but I attempted the Best Buy Service tracker on their website today and it hasn’t been updated since I came in on the 3rd. It’s been a very odd experience and I really really hope that I get a call back soon so that I can get my phone repaired!

​Huge props to Santiago! My wife's laptop died out of nowhere, but he was able to solve a major predicament for us. Also thanks to Chris for making sure everything got taken care of. They went above and beyond!

I would highly recommend Stephen in the install shop. He helped me get my dash cam talking to my camera. Also Best Buy has great deals on stuff all the time. In

Worst store ever !! No service, no manager and no one who can help with anything. When you call, it’s automated and when you ask for help from a real person, a manager particularly, they ignore you and make you wait for an agent from another country. If you are willing to wait, they still don’t help anyway. I even asked if I could speak to a manager or anyone to spend lots of money and they still ignore you. I thought maybe that would get me someone from sales. What a joke. No phone number for real people, no customer service in this country, no desire to assist you in spending money, no way in hell you will ever speak to a manager. Credit card will be cut up and geek squad membership service cancelled. No one wants to help at all, it’s actually shocking. They are either declaring bankruptcy soon or they have new policies that make it a company no no to talk to people. TV’s and most other appliances are cheaper at Costco and BJ’s anyway but we tried to give an actual store that sells this stuff our business. Guess they don’t want it.