Frequently Asked Questions About Best Buy The Avenues
How do I check product availability at the The Avenues Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Avenues Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Avenues stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Avenues Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3514 reviews)
Shon M
October 19, 2025
2 out of 5
Just tried to return an unopened computer after a month. The manager Stephen Austin told me that he will need to take off $50 which will be used to purchase the "Plus membership"! I was very surprised. I have been a customer for 20+ years. Never has there been a problem with returns past the 2 week return window assuming the product was not opened. Customer service is what I have enjoyed and therefore was more liberal in my purchase choices with them. It seems like the Airlines they are trying to upcharge you for a longer return window. Needless to say I will look elsewhere first prior to making future purchase decision.
Response from Best Buy
October 19, 2025
Hello,
Thanks for sharing this with us. We understand being told that to return your unopened computer, that you'd need to join our My Best Buy Plus membership, when this hasn't been your experience in the past, would have been surprising. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ax26n1), Twitter/X (https://bby.me/dhmxiz), or Instagram (https://bby.me/rggbd9), and refer to your "Google review #57936", we'll be happy to review this with you.
chad P
October 19, 2025
5 out of 5
What drove us to this Best Buy was the absolutely horrific experience we encountered at Gainesville Best Buy. It was the type of experience that made us drive an hour and a half not to have to go through it again we had the pleasure of having Dean in the computer department he definitely gave us a full 180 for our experience at Gainesville. He spent a lot of time showing us all of the specs and breakdowns of the MacBook versus the Omni by HP incredibly knowledgeable and willing to go the extra mile if ever there was a reason to go back to Best Buy. It would be our experience with Dean. We will make the hour and a half drive to visit this Best Buy just because of the customer service that they provide also, the Gainesville Best Buy failed To tell us about the membership program that gives us a better policy and exclusive member discounts. He was able to get us the membership deal that Gainesville neglected to tell us about as well thank you and we look forward to shopping at y’all‘s Best Buy We actually felt like our time was valuable here and our money was well spent
Bobby S
October 11, 2025
5 out of 5
went to buy the new apple airpods and they were very helpful. i got in and got out, everything was fast and smooth.