Best Buy The Avenues

I’m extremely disappointed with how my interaction was handled at Best Buy at The Avenues today. I was purchasing Pokémon trading cards and simply asked whether I could purchase two packs so I could get one for each of my children. The cashier, Justin, told me no and then said, “Looks like you have to pick a f(u)cking favorite child.” I was honestly shocked. That is an incredibly inappropriate and disrespectful thing for an employee to say to a customer, especially over such a simple question involving my children. The situation became even more frustrating when I brought it to the attention of the manager, Vinny. Rather than immediately addressing the fact that his employee had just used profanity and made an inappropriate comment about my children, Vinny focused on telling me not to curse when I repeated what his employee had said. What also confused me was the way the purchase limit was being enforced. Vinny was allowing customers with infants to purchase additional packs because, according to him, he considered the infant to count as their own person for the purchase limit. He also indicated that this was his own policy. If exceptions are being made at a manager’s discretion, I don’t understand why politely asking whether I could purchase a second pack for my other child warranted such an unnecessarily disrespectful response from the cashier. To be clear, I had no problem being told “no.” If the limit was one pack, I was fully prepared to respect that. The issue was never that I didn’t get to purchase a second pack. The issue was an employee telling a mother she needed to “pick a fucking favorite child,” followed by a manager who seemed more concerned about me repeating the profanity than addressing the employee who originally directed it toward me. There was no meaningful attempt to acknowledge how inappropriate the comment was, apologize for the interaction, or resolve my concern. I came to a manager expecting professionalism and accountability and instead left feeling as though my complaint was being treated as the problem. A simple, “Unfortunately, we can only sell you one,” would have ended the interaction. There was absolutely no reason for it to become this disrespectful or unprofessional.

HP person was not honest. Other helpers were great

It's a good store,helpful ataff

It’s a good store and you can try electronics and feed them how they work. Very nice to try something out before you buy. And their prices are the same as online for the most part.