Best Buy The Avenues

The techs are very helpful and can answer any questions you have

Had a very pleasant experience with a TV purchase today. Lary was very helpful, knowledgeable, and a pleasure to work with. I'd also like to give positive feedback to Tanner who has helped us our with appliance purchases and has been a pleasure to work with as well. The store itself is under staffed but the employees you do have are doing a great job. Keep up the great work and to management, do some hiring!

I am a customer who faced extreme difficulty purchasing a simple phone from BestBuy. I am extremely dissatisfied with the way you guys handled the whole process. Horrible employees, Stupid customer service agents, Shitty websites, and even shittier customer service. I was trying to make a purchase from Best Buy and wanted to order 2 phones from them and trade in my current phones. I was trying to place an order via their website and the trade in value changed as I reached the final payment steps. So, I called the store location and the agent Kingley asked me to visit the store to get better help on this matter. I did drive for 30 min and reached the best buy location and after reaching the website they had the similar issue which I was facing and they did not know the exact reason why it was happening. So, disappointed, I headed back home to try again to place an order on their website. Between I was chatting to the customer service and trying to explain the same thing for the next 3 hours and they were not good at all. They didn't understand what the task was and I had to type the same thing like 5 to 6 times and finally they screwed up the invoice by entering the wrong trade in details after explaining multiple times. I applied for a best buy credit card to take advantage of the 10% cash back for new customers and the limit is 4k. Since the initial order was screwed up I wanted to check with the agent and correct the order to which she transferred me to a different agent. I did wait for 30 min and the chat was disconnected. I tried connecting to a different agent again in a fresh chat window and after a while I was able to connect to a different agent and she was even worse. I explained everything again for the 100th time she sent me an invoice with my trade-in devices, I have included my old cancelled order for her reference and asked her to just update the trade-in device section and send me a new invoice number. And she said my credit card was not activated and asked me to call the bank and disconnected the chat with notice. I called the bank and they helped me fix the credit card via the website and I placed the order again this time and I was relieved and was happy for a few minutes and guess what I received an email saying my order got cancelled. I have been a best buy customer for the last 11 years and this is the worst kind of service I have ever received. I am totally disappointed with the way the whole process got handled. I hope best buy would try to resolve this matter in the best possible way.

Not very welcoming when I tried to get a replacement laptop. They have a lease to own to program but called it financing which isn’t the same. Store was clean, front desk right at the door. Easy to find what you’re looking for and some associates are helpful. Just look like you got money and you’re in the club.