Best Buy Kissimmee

I had a very disappointing experience at this Best Buy. When I bought my first electric scooter, it broke down after only three weeks. When I returned to the store, I was told it was too late to purchase a protection plan because the deadline had already passed. I then asked how I could make sure my future scooters would be covered. Because my English is limited, I made it very clear that I wanted insurance for any electric scooters I would buy in the future. The salesperson told me that if I signed up, I would have Geek Squad Protection and that any future scooters I purchased would be covered if they had technical problems. I trusted what he told me, bought another scooter, and paid the $50 fee. I have now discovered that I was never enrolled in Geek Squad Protection. Instead, I was sold a $50 annual Best Buy membership that I did not need and that does not provide the coverage I was promised. Now my second scooter has also developed a problem, and I have been told once again that I am not covered. When I returned to explain the situation, the employee I spoke with clearly understood what had happened and seemed to recognize that I had genuinely believed I was buying protection. However, I was simply told that it was "store policy." No real effort was made to help resolve the situation or find a fair solution, even though it was obvious that I had honestly been trying to purchase insurance, not a membership. I feel I was misled. I clearly explained that I wanted insurance for my future scooter purchases, and I relied on the salesperson's explanation because of the language barrier. Instead of the protection I was told I would receive, I ended up paying $50 for a membership that is useless to me. I would also like to point out that two of the last three electric scooters I purchased from this store have developed technical problems. The first one had a brake issue after only three weeks, and the second one has now developed a throttle problem. These are not minor cosmetic defects—they are safety-related issues that could potentially put riders at risk. Given these repeated problems and the misunderstanding regarding the protection I believed I had purchased, I am extremely disappointed that no meaningful solution or goodwill gesture was offered.

Jennifer la mejor atención

They used to sale opened box items that look like new. Today I was buying a lg sound bar but the items were full of scratches, and dirty and the discount was only 100 dollars. I ended up buying in anoter store. Open scrates sound bar must be sol 100. Or kess. Old items for sale. Second hand is no the same as open box items. Lol

Realmente un servicio deficiente, compré un televisor hace 3 semanas cómo regalo del día padre y fueron incapaces de entregarlo, es la última compra que realizo con ustedes, y aún así tuve que llamarles para preguntarles porque nunca hicieron la entrega.