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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta's full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Kissimmee
How do I check product availability at the Kissimmee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kissimmee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kissimmee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kissimmee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(14463 reviews)
Alba G
September 13, 2026
5 out of 5
Excellent customer service at Osceola parkway , area of appliences. Thanks Johnnaton King for your outstanding service!! 🏆🎖 happy for our purchase !
Ronald Z
September 13, 2026
1 out of 5
IMPORTANT: This review is NOT directed at the employees or management of this particular Best Buy location. I am posting it here because Best Buy does not make it easy to publicly review the corporate Customer Service and Rewards departments, which are the reason for this one-star review.
My experience with Best Buy Customer Service and whoever manages the My Best Buy Rewards program has been absolutely terrible.
I purchased an ASUS laptop for $1,649.99 and received 3,594 reward points. Shortly afterward, the price dropped to $1,499.99, and Best Buy approved a price match — a difference of only $150.
What happened next makes absolutely no sense.
Best Buy removed 2,370 reward points from my account because of a $150 price adjustment.
I completely understand that when the purchase price is reduced, the corresponding rewards should also be adjusted. That is fair. What is NOT reasonable is removing 2,370 points over a $150 price difference without providing a clear explanation of how that calculation was made.
I contacted Customer Service expecting someone to simply review the transaction, explain the math, and correct it if there was an error. Instead, the experience was frustrating, unhelpful, and gave me very little confidence that anyone actually took the time to investigate what happened.
I am a paying My Best Buy Plus member, and situations like this make me seriously question the value of the membership and the Rewards program. A loyalty program is supposed to reward customers for continuing to do business with a company — not leave them feeling like they have to fight to understand where their points went.
Best Buy: if you are going to offer a rewards program, customers deserve transparency. Show us exactly how points are earned, exactly why they are removed, and provide Customer Service representatives who can actually investigate a problem instead of leaving customers with no meaningful explanation.
After this experience, I am extremely disappointed with Best Buy and will seriously reconsider where I make my future electronics purchases.
Response from Best Buy
September 13, 2026
Hi, Ronald,
Thank you for taking the time to share your feedback. We can certainly understand your concern regarding the deduction of 2,370 reward points and wanting a clear explanation of how that adjustment was calculated. It appears we did not do our best to provide that information. If you send us a private message through one of our social media channels, we would be happy to take a closer look into this for you. When reaching out, please reference Conversation #221843, so our team can review the details and assist you further.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
John R
September 11, 2026
1 out of 5
After my father-inlaw passed they decided to keep charging my mother-inlaws credit card for their stupid Webroot, THINK TWICE Geek Squad is a SCAM !!!!!!!!!!!!!!!!!!!!!
Response from Best Buy
September 11, 2026
Hello.
We can understand wanting to be able to manage your subscriptions effectively. If you need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #221024 in your message. Thanks.
Elizabeth P
September 08, 2026
5 out of 5
Fast and easy purchase