Best Buy Kissimmee

Went to buy a TV, and there was a sales person just looking at us , we just need it to put the TV in the cart ..it would take him 2 mins to do it, but no ..he send us to the front to ask for help... NO BUENO

Staff belittles you if you don't know everything about technology and just ask, "is this the only brand you guys sell?" They will say straight to your face, "Does it look like we have other brands?" Pretty rudely, when its not even busy, and the whole god damn store is being refurbished because, hey I don't work here and your website lies about what you have in stock, SO HOW WOULD I KNOW

Absolutely terrible customer service at the Best Buy in Kissimmee. I came in looking for a specific product and was shocked by how unhelpful the staff were. Instead of assisting customers, employees seemed completely uninterested in doing their jobs. Nobody appeared to know where products were located, and no effort was made to actually look them up in the store’s system. What was most frustrating was that rather than helping me find the item I requested, I was repeatedly pushed toward more expensive alternatives. It felt less like customer service and more like a lazy sales tactic to upsell products without even checking whether the original item was available. A technology retailer should have employees who are knowledgeable, proactive, and willing to help customers. Unfortunately, my experience was the exact opposite. The lack of professionalism, poor product knowledge, and complete unwillingness to assist made this one of the worst retail experiences I’ve had in a long time. I will be taking my business elsewhere and would not recommend this location to anyone expecting even basic customer service.

Computer expert Santos helped out tremendously and made the buying process simple and easy 👍