Best Buy Kissimmee

Absolutely terrible customer service at the Best Buy in Kissimmee. I came in looking for a specific product and was shocked by how unhelpful the staff were. Instead of assisting customers, employees seemed completely uninterested in doing their jobs. Nobody appeared to know where products were located, and no effort was made to actually look them up in the store’s system. What was most frustrating was that rather than helping me find the item I requested, I was repeatedly pushed toward more expensive alternatives. It felt less like customer service and more like a lazy sales tactic to upsell products without even checking whether the original item was available. A technology retailer should have employees who are knowledgeable, proactive, and willing to help customers. Unfortunately, my experience was the exact opposite. The lack of professionalism, poor product knowledge, and complete unwillingness to assist made this one of the worst retail experiences I’ve had in a long time. I will be taking my business elsewhere and would not recommend this location to anyone expecting even basic customer service.

Computer expert Santos helped out tremendously and made the buying process simple and easy 👍

Stay away from Cesar with the black Microsoft shirt, his attitude stinks.

O atendimento nesta loja nao foi o padrão Best Buy.