Best Buy Kissimmee

I’m extremely disappointed with Geek Squad customer service. The only reason why I even had to come here is due to the overload of appointments at the general Apple stores, which are fully booked due to the new iPhone release. First and foremost, Geek Squad does not honor anybody’s appointment times whatsoever. Even when I arrived early, I still did not get seen until 20 minutes later while I’m still standing in line. Secondly, the staff are extremely unprofessional. I visited the store last week to have the phone diagnosed, and Julian determined that my phone needed a new lozic board. As helpful as Julian was, it seems that there is a lack of communication among the other employees. However, Julian did call me when the lozic board had arrived, as promised, and he then helped me schedule an appointment time for Tuesday at 4:40 PM. I arrived for my appointment time 15 minutes early and I was still not seen to until about 5PM, which was 20 minutes after my appointment time. When I was finally seen to by another employee, I explained to him the reasons why I was here, which was to have my lozic board replaced. The employee then hands me a sheet of paper for me to sign, and then tells me he needs to run diagnostics on the phone. I asked him why is this necessary to do again? I already had this done last week. He responded saying, “Oh, this is protocol, to run diagnostics on the phone before any repairs are made”. I agreed, and then sat and waited for about 30 minutes until the employee returned. When he returned, he then asked me if some parts had been ordered for my phone to be repaired? I responded, yes, that is the reason why I’m here, because my phone was already diagnosed last week as I was trying to explain to you in the beginning, and I’m here to have the phone repaired because the parts are already here as of Saturday. He then tells me the phone cannot be repaired today because the technician already has phones to work on, and asks if I can leave the phone behind to pick it up the next day, in which case of course I declined because this is the only phone I have to use. So he then rescheduled my appointment for 4:20 PM on Thursday. When I arrived today, there was an employee arguing with a customer as if the customer was his child. There were several other customers around witnessing this. Very embarrassing, and unprofessional. Once again, my appointment time was not met. When I was finally seen to, by yet a different employee, I explained to him I’m back here again because there was a lack of communication on Tuesday as to why I had to be rescheduled today to have my lozic board on the phone replaced. He asked me, do you know if the parts have arrived? I nodded my head towards Julian and said, yes, this gentleman ordered them for me last week, so he is aware. Julian confirmed the parts were here, and the other employee took my phone and said the process takes about 2 to 3 hours, so please return at 7 PM. Giving the benefit of the doubt, I arrived back at the store at 7:30 PM. I was then addressed by the same employee who took my phone, and then he tells me my phone is still taken apart. I responded, you told me to return at 7 PM. He then says yes, but the technician has more than one phone to work on, so he’s not finished yet. OK, as a customer, I don’t need to hear that. You gave me a time commitment, so that’s the time I’m going to stick to, and I even returned 30 minutes later on just as a courtesy. It was about 8:50 PM when the phone was finally ready. The employee hands me back my phone, has me sign the receipt, and tells me have a good evening. I turn on my phone, and the phone needs to be set up. None of the employees were willing to help me set up the phone, nor to help me reactivate the cellular services on the phone either. So as I write this review right now, I have no cell phone service. I cannot contact anybody. And the only way for me to now regain cellular services is by taking more time out of my busy schedule to visit the T-Mobile store. Completely unacceptable! Do better!!

Extremely Disappointing Experience at Best Buy I went to Best Buy for a Pokémon restock drop after being at Target, and as soon as I entered the store, the cashier accused me of looping around and claimed I had already made a purchase. This was my first time visiting the store that day, yet I was pulled aside and told I could not purchase anything. What made the situation worse was that employees threatened to pull surveillance footage to prove their accusation. When the manager arrived, I was told she couldn’t pull the footage. I found this frustrating because, instead of properly investigating the situation and clearing up the misunderstanding, I felt like I was being accused without any evidence being shown to me. The manager then gave me a sales agent’s phone number rather than the appropriate customer support number to file a complaint. When I called, I was told they couldn’t help me and that the manager needed to provide me with the correct number. I ultimately had to search Google myself to find Best Buy’s corporate number and file a complaint directly. The most frustrating part is that I was eventually allowed to make a purchase only after I was already on the phone with corporate. That raises a serious concern about how I was treated in the first place.

If you want to leave a Ghost chair for a Pokemon drop this is the place to do it. The staff says they won’t allow it but that’s a lie they do nothing about it. Show up drop your chair off go to target and come back

Nice professional fast friendly service.