Best Buy Kissimmee

Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >

I am writing to formally document my experience with Best Buy regarding a recent television purchase and the customer service concerns I encountered during the process. Before purchasing my television, I made it very clear that receiving the television by Tuesday was a requirement. I specifically discussed delivery timing with the sales associate, Doyle G., and explained that I was only moving forward with the purchase because I needed the television delivered by that timeframe. I was assured that delivery would take place between Monday and Tuesday. Based on that representation, I completed the purchase, rearranged my personal schedule, and took time off work to ensure I would be available to receive the delivery. After the purchase was completed, I was informed that the delivery would not occur as promised and was instead being pushed back until the following Tuesday—approximately one week later than the timeframe I was given when making my purchasing decision. The issue is not simply the delay itself. Delays can happen. The issue is that I relied on information provided by Best Buy employees when making both my purchasing decision and my work schedule arrangements. When I attempted to seek assistance and a reasonable resolution from the store, I did not receive the level of support or ownership I expected. Rather than clearly acknowledging the impact of the situation or offering an effective resolution, my concerns did not appear to be fully addressed, and I was left without a satisfactory outcome. The employees involved in this experience include: • Doyle G. – Sales Associate• Christian – Television Department• Fauiz – Supervisor As a customer, I expect accurate information, honest communication, and accountability when mistakes occur. If a delivery timeline cannot be guaranteed, customers should not be given assurances that materially influence their purchasing decisions. Furthermore, when a customer takes time off work based on information provided by store employees, I expect management to take the matter seriously and work toward a reasonable solution. Unfortunately, that was not my experience. I am requesting that store leadership, district management, and Best Buy Corporate review this matter thoroughly. I would also appreciate a direct response regarding what actions will be taken to address this situation and prevent similar experiences for future customers. I have been a customer of Best Buy for many years and expected a higher level of professionalism, communication, and customer care than what I experienced during this transaction. Sincerely, Herman Fernandez

Nice and helpful staff.

Amazing experience with Simon helping me with my Apple purchases today. He was SUPER knowledgeable and helpful. Best Buy should promote him asap. 5 stars ⭐️