Best Buy Kissimmee

Excelente para comprar electronica

You have to find someone willing to help. Then when you find someone, they have to go find the right person to help. If you call ahead, there's no guarantee they'll answer the phone - in my experience. Try another one.

I had a very disappointing experience at this Best Buy. When I bought my first electric scooter, it broke down after only three weeks. When I returned to the store, I was told it was too late to purchase a protection plan because the deadline had already passed. I then asked how I could make sure my future scooters would be covered. Because my English is limited, I made it very clear that I wanted insurance for any electric scooters I would buy in the future. The salesperson told me that if I signed up, I would have Geek Squad Protection and that any future scooters I purchased would be covered if they had technical problems. I trusted what he told me, bought another scooter, and paid the $50 fee. I have now discovered that I was never enrolled in Geek Squad Protection. Instead, I was sold a $50 annual Best Buy membership that I did not need and that does not provide the coverage I was promised. Now my second scooter has also developed a problem, and I have been told once again that I am not covered. When I returned to explain the situation, the employee I spoke with clearly understood what had happened and seemed to recognize that I had genuinely believed I was buying protection. However, I was simply told that it was "store policy." No real effort was made to help resolve the situation or find a fair solution, even though it was obvious that I had honestly been trying to purchase insurance, not a membership. I feel I was misled. I clearly explained that I wanted insurance for my future scooter purchases, and I relied on the salesperson's explanation because of the language barrier. Instead of the protection I was told I would receive, I ended up paying $50 for a membership that is useless to me. I would also like to point out that two of the last three electric scooters I purchased from this store have developed technical problems. The first one had a brake issue after only three weeks, and the second one has now developed a throttle problem. These are not minor cosmetic defects—they are safety-related issues that could potentially put riders at risk. Given these repeated problems and the misunderstanding regarding the protection I believed I had purchased, I am extremely disappointed that no meaningful solution or goodwill gesture was offered.

Jennifer la mejor atención