Best Buy Lady Lake

JIMMY AND ANOTHER MALE EMPLOYEE — I am requesting that Best Buy Corporate and this store’s General Manager review this incident for CUSTOMER PROFILING, potentially DISCRIMINATORY TREATMENT, and UNPROFESSIONAL CUSTOMER SERVICE. My purchase occurred SATURDAY NIGHT, approximately ONE HOUR BEFORE CLOSING. This should provide management with a specific timeframe to identify the employees involved and REVIEW SECURITY FOOTAGE. I am a repeat customer at this location and have previously purchased a PC and other equipment here for my streaming/content creation setup. An employee named Sleepy has assisted me before and was kind, knowledgeable, and professional. This weekend alone, I spent OVER $3,000 upgrading my setup. Saturday night I purchased a high-end Sony camera—one of the most expensive Sony cameras available at the store—along with equipment for my streaming setup. Despite being a repeat customer making a significant purchase, Jimmy and another male employee made me feel like I was an inconvenience. When I asked where products were or requested assistance, their attitudes came across as NEGATIVE, DISMISSIVE, and IRRITATED. It felt as though helping a customer was doing me a favor rather than their job. More concerning, I repeatedly noticed them watching/following me throughout the store, speaking about me from a distance, and eventually positioning themselves near the register while I was checking out and appearing to monitor how I was paying. The female employee checking me out noticed the situation and APOLOGIZED for their behavior. I am intentionally protecting her identity because she treated me with professionalism and respect. I have long hair, a beard, and visible tattoos. I cannot know their motivation, but based on how I was treated, I genuinely FELT PROFILED and subjected to LOSS-PREVENTION-STYLE SURVEILLANCE while attempting to spend thousands of dollars. I am formally requesting that BEST BUY CORPORATE AND STORE MANAGEMENT investigate this incident, REVIEW SATURDAY NIGHT’S SECURITY FOOTAGE from approximately one hour before closing, and address the broader CUSTOMER SERVICE AND EMPLOYEE ATTITUDE issues at this location. Customers should not feel JUDGED, WATCHED, UNWELCOME, or like they are irritating employees simply by asking for assistance. Sleepy and the female cashier demonstrated the level of professionalism I expect from Best Buy. Unfortunately, the conduct of these other employees has made me seriously reconsider returning. PROFILING, UNPROFESSIONAL CONDUCT, DISMISSIVE CUSTOMER SERVICE, and making legitimate customers feel suspected of theft deserve management attention. You never know who is walking through your doors or how much business they are prepared to bring you. Treat every customer accordingly.

Always fun and easy & Always good buy

Had the Best sales tech helping us - Jerrod. Thank you!!

Did a pickup fast and efficient T