Best Buy Lady Lake

Took my father in-law up to check on a new 65" Samsung OLED 4K TV. I think he had his mind made up now. To be ordered and delivered soon. Good customer service.

The female manager at the front desk is very rude and mean to the employees. I was returning an item that an employee gave me that did not fit my device. The staff at the time at the register were doing an exchange. One was a new employee and the other training. The trainer left to look for what I needed. The new employee of course stayed with me. The manager got upset and asked them to stop my exchange and immediately refund me the money. Just to speed up the line. She was very rude. The cashier was new and she didn't offer to help her exchange it as her trainer had left to help me, the customer. That was just not very customer service friendly. Come to find out they didn't even have the device I needed they were out of stock. However it all could have been avoided if she was nicer and calmer about the situation.

Great experience buying computer. Excellent. Geek squad !!!!

Andres was super in the electronics department. I went to buy a new Apple product and he was courteous, knowledgeable and super polite and friendly. 5 stars for that kid! Go and see him if you need any electronics The manager and Patti at the door were great too! What an outstanding Best Buy!!