Had to get new laptop. Used the Geek squad to transfer my data, will pick up later today.
In this seriousness they help you to look... and they have patience.
Went there Friday, January 3rd, 2025, to exchange a tv that was damaged during shipping. I bought it through a step-up program for my son, and the customer service employee called Josue did not look like he wanted to help anyone. I gave him all info and he said he couldn't help me then he called 08 number for assistance after the call which wasn't a success he told me he couldn't do anything and to reach out to step up. I looked it up, and the policy said I could return or exchange it if damaged to any bestbuy, and I showed him that, and he said he still couldn't help me. I called the Best Buy in ocala, and they told me to bring it over there that they would take care of it, which they did with no issues. I'd advise you to bestbuy in Lady Lake to put people who want to work and are knowledgeable even with the assistance of another guy, which I'd presume to be a manager didn't help.
Response from Best Buy
January 05, 2025
Hello,
We appreciate you taking the time to share your review with us. We understand how having to deal with a damaged TV can be frustrating enough, but not being able to get quality assistance does not help make the situation better. While we are happy to hear you were able to get assistance in the Ocala location, we would like to follow up with you further about this experience.
Please connect with a member of our team here at Corporate through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64643634" in your message. Thanks!
Sincerely,
^April