Best Buy Lady Lake

I had a very disappointing experience at Best Buy in Lady Lake/The Villages. I came in with photos of the exact products I needed and clearly explained that the specs had to match. I was told another item had the same specs, so I trusted the employee and purchased it. Before leaving, I read the box myself and realized it was not the same spec at all. It was a cheaper, lower-level version that would not work for what I needed. When I went back inside, they argued instead of simply admitting the mistake. One example: I was told multiple times that a Ryzen 7 computer was the “newest version.” That is not accurate. Ryzen 7 is a product tier, not automatically the newest generation. AMD’s current desktop lineup includes Ryzen 9000 series, and Ryzen 9 models are higher-tier than Ryzen 7. AMD also lists the Ryzen 9 9950X3D as a high-end 16-core processor for demanding gamers and creators. For a technology store, the staff should know basic product specs and should not push lower-level products as if they are equal. I left disgusted and lost confidence in this location.

Horrible

Very friendly atmosphere and knowledgeable employees

pitiful service, went in to purchase chromebook. Guy at the computer desk told me where they were and he'd have someone come help me. Employee came to help and I told him i wanted open box deal and he told me I shoul upgrade to a better unit then he disapeared. Waited ten minutes along with another customer, finally went back to desk and showed them the item i wanted on my phone. Ten more minutes and he came and told me that one was't available but another one was at a slightly higher price. I said I'd take it, but when I got to checkout the price was higher than stated. I paid the extra and told them I'd rather pay more than talk to any more of their people.