Runeflinger
February 16, 2026
Very friendly and helpful staff
Kristen W
February 14, 2026
Update: best buy reached out and is trying to help me resolve the issue and refund back to my credit card which is very very nice and unexpected!
Unfortunately I purchased a phone in store and decided to return it. It didn't to anything different or new that my old phone did so I made the drive back to return it and was going through the return process and the employee returned it gave me store credit before saying anything and then proceeds to say you get the money back on a gift card as it's store policy even though I paid on a credit card. She also refused to scan my return bar code that it was supposed to present to her and she didn't acknowledge that I even held my phone out and said here's my return code.. I am thinking that's why I got store credit instead of a refund but I spoke to another employee and he thought it was weird and I was well within the return window and 100% should've gotten the money back on my card and after he tried to help me a bit and speaking to his manager he said the only thing they could do was void my return and come back in few days and try the return again but didn't offer the phone back so I declined now I'm stuck with store credit that idk what to do with as I don't usually shop there and a credit card bill I still have to pay now and I don't live close to a best buy. The employees were super nice but be careful if your returning anything!
Response from Best Buy
February 15, 2026
Hi, Kristen,
Thank you for sharing your review with us. We would like to review your recent experience with returning a phone.
Please connect with a member of our team through a private message on Facebook (https://bby.me/h9hp6h), Twitter/X (https://bby.me/5z5h7d), or Instagram (https://bby.me/aeeong). Please be sure to include "Google review 117450."
Midestiny
February 13, 2026
The guys in the service department, Rock! They are so kind, helpful, personable, and provide quality results.