Best Buy Lady Lake

Great service and I was able to get all of my GoPro gear

I bought a Mac book pro online. Would not download my Apple account or connect to my phone. Apple couldn’t figure it out. I changed my Apple account password several times and even though I put the finger print scanner on to access it also failed. I tried to return it because it was half a day old. They refused to take the return since I couldn’t access the computer and told me I had to make a geek squad appt and come back another day? Thats stupid. It’s brand new and didn’t work. A middle age woman came out and was bluntly rude. Tells me I can’t return it and I have to go. I said fine and took a picture of it with her behind to show I had surrendered it to them so I have proof for my credit card. She starts screaming at security and screams call the police he can’t take my picture. Actually I can. It’s a business that’s open to the public and it sells cameras. If you can say you expect to not have your photo taken. You might want to look at the internet there is a ton. Regardless someone from the back tells her she can take it back at which time she starts saying in a loud voice. What’s that. I can take it back to get this rude guy away from my counter. Are you kidding me? How are these people in business? She identifies herself as a manager but has no name tag. Refuses to give her name and said she was the only manager in the store? Apparently not. Someone else told her she could take the return. Then they shorted me 200.00. WTH. I told them I’d call corporate. She said they were a 3rd party? Anyway called corporate and they were appalled of course returned the rest of the money owed. I will not go to Best Buy again. 20-30 people standing around while an employee yells at you and threatens to call the police when she actually has no reason. Read yelp too.

Store doesn't have much merchandise and it looks dim and dirty

My almost brand new Samsung fold plug in outlet for direct charging stopped working. I did not buy the phone from Best Buy. After getting the runaround from various other companies, Best Buy helped me. I will never purchase another phone unless it is through Best Buy. Their customer / tech service is top-notch. Thank you, Best Buy. 😀