Buenos precios y buen servicio
Service is excellent, after a wait for a sales person. Their advice as to best products is spot on. I always use Best Buy for electronics and in home installation as needed. I highly recommend this company.
Our company ordered a computer online from the lady lake store, the computer was returned to their inventory and a return receipt was emailed to me. I never requested a return and we never received the product. I proceeded to call best buy and was told that I would have to reorder. I went to reorder and the price of the computer had jumped from 727.59 to 829.99. Considering that we did not return this product and the issue was on their end you would think that there would be no issue correcting the price for us. I have spent half the day on the phone with the worst customer service I have ever dealt with, and for something that seems so easy and like a no brainer, my issue is still not resolved. So, Best Buy, my order # is BBY01-807071069811. You should be able to find our company phone number with that, I need someone to call me back that can actually help me and I will remove this review.
Response from Best Buy
July 18, 2025
Good Afternoon, Jodi.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We understand how frustrating order issues can be. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#17393" for reference. You can find us here:
Twitter(X):
https://bby.me/gqptrt
Facebook:
https://bby.me/amd9dq
Instagram:
https://bby.me/eafrhi
Kind Regards,
^Trey
Service was relatively quick. Bought an Apple Tablet and keyboard. They sold me the wrong keyboard. Exchange was smooth.
Response from Best Buy
July 17, 2025
Hello and thanks for reaching out on Google, Samuel.
We appreciate you taking the time to review your experience. Getting sold the wrong product can be frustrating, but we are glad to hear your were able to get it exchanged easily.
If you have additional feedback or need of help, please reach out to us in a private message on Facebook (https://bby.me/4dgxz9), Twitter/X (https://bby.me/1nt6hc), or Instagram (https://bby.me/u34rbh). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 16667.
Regards,
^ Graham