Overpriced and lack of knowledge here in ocala. They care more about selling warranties than about the product.
Great selection of electronics
Your employees really need to check their attitudes
Do yourself a favor, just make an appointment at an Apple Store first thing in the morning if you only need battery replacement. It only took 1 hour after checking in to complete. If you make it here, they do not have technicians & will want to keep your phone overnight for just a battery. Not sure how they are an authorized Apple Service Provider.
Response from Best Buy
August 12, 2026
Hi,
Having a poor service experience is upsetting. We would appreciate the opportunity to discuss your concerns further and learn more about what occurred. Please connect with us through a private social media message and reference Review #202232.
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