Josh E., in the ATT Dept fixed my phone issue.
I’m grateful because another helpful woman (don’t know her name) took the time to see if she could help me while I was standing on line at the Geek Squad.
They were very busy and I was told that I’d have to make an appointment to come back. So this woman was being proactive. Once she realized how complicated the problem was, she brought the phone over to Josh E.
Both of these employees didn’t hesitate to try to help their customer get the problem fixed promptly. They’ve been trained well in customer service.
Used to buy a lot of stuff from you guys. You now have lost a customer due to not being able to call a real person in your store since you've gone AI or whatever your new policy does.Thanks for the good years.
Geek squad swamped
5-6 techs
Still waiting list
Asked for help buying a Blu-ray player and was ignored for close to 30 minutes. There were several employees walking around and when we'd ask them to help they would get on their mic and call someone for assistance because they didn't have knowledge. No one ever came
Response from Best Buy
May 29, 2026
Geoff,
We appreciate you taking the time to express your disappointment with your visit and would like to look into this further to help create a better experience for you and others. Please send a private message to Facebook (https://bby.me/NlNZLt), Twitter/X (https://bby.me/xX0Dii), or Instagram (https://bby.me/7P27Fm) so we can get additional information. In your message, please include the phrase, "Google Review 158458".