Worill not replace dell laptop misrepresented at purchase. I wanted an hp. Hospitalized for 1.5mo and said past replace date. Cannot drive. Said go to store for problem. Been there 2 times. No understanding
There was a Customer Service line, but other than that it was a painless operation for a return I have always appreciated the customer service at Best Buy.
If I could give a zero I would. I have an extended warranty on a veryt expensive TV. I had a repair/diagnostic appointment scheduled for today. Nobody ever showed up, no phone call, no emails no nothing. when I finally get past the AI agent who is no help the customer reps are also no help. They stated I needed to make a payment? A payment for what? After discussing that they said oh you have no payments. You need to reschedule for another 2 weeks out. Are you kidding me? So unacceptable and customer service is terrible. Look when it comes time to make payments I pay on time. When its time to help the customer at least be on time, show up and provide the service that has been paid for.