Camille C
November 14, 2025
Coco, sales assistant was very helpful and explained everything in detail.
Always fine what we need.
Barbara L
November 10, 2025
The local staff have been wonderful but the deluvery process is the worst! We purchased washer, dryer, refrigerator and TV’s etc. The dellivery for appliances was set for a 2-6 window. They called at 5:30 and said they were not coming and could not re-schedule until the items were returned to warehouse. We went to Home Depot that night and had appliances within 36 hours. Order cancelled. Our electronics and Geek Squad were scheduled for tomorrow between 9:30 and 1:30. At 6:30 today they call to tell me they are not coming. Apparantly a bracket is not available so they will not bring anything. Another last minute cancellation after we blocked out our day for Geek Squad to install and wire it all. You cannot rely on Best Buy nor can you soeak to anyone about the issues. Do not buy anything you need delivered!!
Response from Best Buy
November 11, 2025
Barbara,
Thank you for the review. We can understand cancellation for deliveries are not ideal. We understand the importance of receiving your products on schedule.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 67477.
I was a little disappointed in the place. Of course, it was apparently very nice and clean looking but there were products that I wanted to be able look at closer that I was not able to do. Little disappointing.
Response from Best Buy
November 09, 2025
Hello, Paul.
We understand the frustration when your visit did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/e18bq8), Twitter/X (https://bby.me/o07p85), or Instagram (https://bby.me/y4fkkj), and mention your Google review, 66902.