Best Buy Lady Lake

I had an appointment today to replace my battery in my iPhone. I drove over an hour to be at the appointment only to be told that they have the battery but not enough techs to replace the battery. Needless to say to say I was extremely frustrated. I called a small shop down the street and they were able to do it immediately. I understand things happen. But why could they not cancel the appointment before I wasted time driving over to the store. That is horrible customer service service.

As I walked in last week. I was greeted and offered help-- I stated where I was going and he told me he would send help-- very soon Angel came to assist me-- he was helpful and knowledgeable-- I couldn't have asked for a better experience-- and he carried my heavy purchase to my car

We've always been a Best Buy fan, not because they may be the only game in town, but they have products you can look at. We went to the Lady Lake location on Friday and Aaron helped us. Talk about condescending, this guy could not have made us feel less knowledgeable. We wanted to buy a Macbook Air, but the open box we were looking at did not have the charger. Instead of working with us, it was more like we should have known Open Box laptops have missing equipment. My wife said to him, "just because we ask you questions, doesn't mean we are stupid", Aaron said, "oh, do I make you feel like that and we said, yes, on every question we ask". We did have a conversation with Mark, the lead and we did buy the laptop from him, not from Aaron. This is a customer service environment, these are mainly people over 60 that come in, and this is a chance to shine as a sales agent to upsell products. Aaron needs customer training.

Decent folks. Have what you need.