Best Buy Lady Lake

I went to Best Buy to pick up my first online order (an Apple Watch Ultra 3). My order was marked as ready, but the employee at the register said she didn’t know how to process pickups and complained about being tired and wanting to go home. Another employee arrived, and when I showed her the barcode I finally found, she responded with attitude: “Oh, now you have a barcode.” When I mentioned it was my first pickup order, she continued with the same tone. I asked for a manager, and when the manager (Katina or similar) arrived, she told me to “stop being rude” and walked away. Completely unprofessional experience and very disappointing customer service.

LOSS PREVENTION GAVE FALSE INFO TO COPS AND WE WERE DETAINED IN PARKING LOT: I have waited to post this review to see if corporate would ever try to offer a resolution. They haven't. My fiancé and I stopped in to look at speakers for our car and ask about installation costs, and to see if they had dishwashers. We went to the back and looked at the speaker display, found an employee in TVs and asked if he could assist or if he could direct us to someone who could. He was very rude so we decided to leave. Leave the parking lot, take a right at light, and immediately get pulled over. Pull back into lot where we have 3 cops pull guns on us, make us get out with hands up, walk backwards, get on our knees on the gravel, handcuff us before telling us that Best Buy loss prevention gave them our car description and license plate # & said we stole something. We told them to search the car; they quickly realized we were not the right people. We called corporate who tried to get us to say that it was the fault of the cops. It wasn't. The loss prevention person, THEIR employee, gave the police false information and as a result we were put in a dangerous situation. I'm sure having guns pointed at you is never a fun experience, but in today's world things could have ended a lot differently. If I could give this store zero stars, I would.Thanks for the pre-holiday trauma. I just needed speakers and a dishwasher.

Have alot of time and patience if you are not sure what you need. Stood there for 45 minutes a lady kept walking by and tells you someone will be right with you. Called our son on the phone and he helped us with what we needed!

Corey at the Phone counter restored my faith in humanity today. After spending two hours at the Verizon store in the same plaza and getting terrible service, plus they didn’t have the phone we wanted anyway we went over to Best Buy. Corey not only had a smile on his face the whole time he was helpful and made our transactions easy. If you need a phone go see Corey. Thanks for a great experience.