Best Buy Lady Lake

There was a Customer Service line, but other than that it was a painless operation for a return I have always appreciated the customer service at Best Buy.

If I could give a zero I would. I have an extended warranty on a veryt expensive TV. I had a repair/diagnostic appointment scheduled for today. Nobody ever showed up, no phone call, no emails no nothing. when I finally get past the AI agent who is no help the customer reps are also no help. They stated I needed to make a payment? A payment for what? After discussing that they said oh you have no payments. You need to reschedule for another 2 weeks out. Are you kidding me? So unacceptable and customer service is terrible. Look when it comes time to make payments I pay on time. When its time to help the customer at least be on time, show up and provide the service that has been paid for.

I hate to complain, But someone has to tell the truth. Walk-in greeted by an associate by the Door asked me if he could do anything for me. Told him what I was looking for he told me he will get someone over to the section that I needed. Sat and waited at the section. I saw associate nearby and ask him if he could assist me then he told me he’ll find another associate to help me. still waited and waited At the end of the day who’s the manager of the manager of the manager. Of course I could go up, but the line was long . I called the Best Buy number. Talk to an agent and find out that they didn’t have what I was looking for in the store anyways. So long story short, call before you go,see if the story even have what you’re looking. They may be short staffed that day and you’ll be waiting for a while to get help Don’t expect anything more or less.

Great the place for electronics