Very friendly atmosphere and knowledgeable employees
pitiful service, went in to purchase chromebook. Guy at the computer desk told me where they were and he'd have someone come help me. Employee came to help and I told him i wanted open box deal and he told me I shoul upgrade to a better unit then he disapeared. Waited ten minutes along with another customer, finally went back to desk and showed them the item i wanted on my phone. Ten more minutes and he came and told me that one was't available but another one was at a slightly higher price. I said I'd take it, but when I got to checkout the price was higher than stated. I paid the extra and told them I'd rather pay more than talk to any more of their people.
Response from Best Buy
May 10, 2026
Hello Tom,
Thanks for taking the time our of your day to provide us with your review. We never want our customers to feel overlooked or ignored. We can understand your frustration here regarding this recent experience, and we would like to ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/UiTZg2)
- Twitter/X (https://bby.me/V1qx7b)
- Instagram (https://bby.me/qpQTqR)
When reaching out, please reference your Google Review 150815.