Absolutely terrible experience! What should have taken 10 minutes took an hour. The staff was friendly but poorly trained. I ended up discovering I had an extra $854.93 charge on my card. I request a callback from a manager and got a call back from a supervisor named Katrina. KATRINA WAS VERY RUDE, DID NOT SEEM TO CARE ABOUT MY EXPERIENCE. IN THE END SHE HUNG UP ON ME.
Response from Best Buy
November 09, 2026
Hi, Brad,
We appreciate you taking the time to reach out here to share this experience. We pride ourselves on being an open and welcoming environment, and are saddened to hear that was not the case for your recent interaction while attempting to fix an issue with your card. We would like to connect with you to get some additional details in order to ensure your feedback is passed along to the appropriate teams.
To get started, please send us a message on Facebook ( https://bby.me/XdGPRa), Twitter/X ( https://bby.me/vSFAeE), or Instagram ( https://bby.me/cU59y9). Please also include a note stating you are reaching out from a Google review by including this reference number: 252548. We look forward to hearing from you!
sales associate MEL has high listening skills + store product knowledge. Mel is an asset to store manager Dave's computer department and Best Buy.
I absolutely do not recommend this local store. The manager on duty was super rude and would not give an exception to a return that was a few days past their ridiculous 15 day policy, even though the product was unopened. I recently purchased a washer and dryer from them and now I totally regret it. I will not ever purchase from this Best Buy again. I was actually going to purchase an entire home security system from them but the rude manager couldn’t have cared less, so obviously I will shop elsewhere. A little goodwill gesture could have made them hundreds of dollars.
Response from Best Buy
November 02, 2026
Hello,
Thank you for the review. We understand your concern with the return policy. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 247234