Best Buy Lady Lake

Their use of AI is going to kill their business if they don't fix it. Entered an order on their website. Paid with CC and all was fine, credit card charge went through. Shortly thereafter the order was CANCELLED! 20 minutes wasted. Tried to find out why. Their online chat (AI driven) was absolutely useless. 15 minutes wasted. Instead of answering questions, just kept showing me my cancelled order. Called what was supposed to be the local store number (where the items were to be picked up), and got connected with another AI bot that was useless. Finally got to a human. They had no idea why the order was cancelled. Their only advice was to go to the store physically and place the order there. 30 minutes wasted. Went to the local store. A customer service person there was the one bright spot in this fiasco. She told me the order was labeled as fraud, which she said was probably assigned by an AI bot (seeing the theme here?). She entered the order again, gave me what was in stock, and arranged for the three missing items to be delivered to me in the next two days. Note that one of the three items was to be included with the items I received and paid for. Again, my credit card, which I presented physically, was charged. By the time I got home I was notified that the order for the items to be delivered was CANCELLED! Over 1 hour wasted. So I called the customer serivice line again. Of course no clue why. They just escalated it. Now I wait another three days for resolution, hopefully that is. Another 30 minutes wasted.

Nice and affordable

Service here is very good.

They were very good employees