Best Buy Lakeland

Staff was very helpful and polite, store a variety of merchandise to satisfy there custtomers.

As mandatory BB charge 10 as donation.

Pro:: Don in the Lakeland location did an amazing job helping my Husband and I . Keep up the great work . He went over and beyond . Ask for Don he’s the only one that seems to know that he’s at work and willing to help anyone . Con: I don’t know why but every time I step foot in this location I feel like I’m being watched from the time I walk in to the time that I walk out !!!! 🙄🙄. Idk why they look so hard and they have a million and 1 cameras in store and parking lot !!! Security did not even speak . I don’t like when I’m going to spend my money and people act like I’m bothering them or don’t feel welcomed. I just could not force myself to buy meta glasses and Apple Watch 2 of each with that type of care .

I've been a loyal customer since I was a teenager.. about 20 years. I bought a Sonos soundbar over my lunch break. As soon as I got back to work I realized I left a personal item at the register. I called and spoke with an AI answering service. Eventually, I was connected with a live agent who said "There is no way to contact the store. We won't check for you. That is our policy." I went to the store the next morning. No one knew what I was talking about. Nothing in lost and found. The manager, James, told me "That must be frustrating, but we aren't able to take calls. Yes, sometimes that causes issues. You have to understand." Yes, I understand. A cost saving process was implemented, and occasionally it costs someone. And when it does, it's the customer who pays, not the store. He didn't even offer to make it right, "How much was the loss?" "What can we do to make it right?" etc. I'll be returning the soundbar as my last interaction with Best Buy.