Best Buy Lakeland

Great customer service. Ran in to pick up an online order. Waited less than 2 minutes. The order was easily retrieved and I was on my way

Wife and I were shopping for a new tv and Edwin in Lakeland helped us. Edwin is professional and knowledgeable and offered us a few choices according to our budget. We also needed to hire Geek Squad to install it and hide the wires behind the walls. Edwin showed us the cables and items we would need to purchase for the best viewing experience. I am not easy to please especially when spending $3k but Edwin was perfect!

Very Clean store very knowledgeable employees.

Disappointing Experience with Best Buy: Damaged Product and Unyielding Customer Service I recently purchased an electronic item from Best Buy, only to discover upon closer inspection that it arrived damaged. Unfortunately, due to unforeseen circumstances, I exceeded the company’s strict 14-day exchange window. When I approached the in-store customer service team to request an exception—given my history as a loyal customer for over 10+ years—they were entirely unwilling to accommodate my situation. The representatives displayed a noticeable lack of empathy or concern, adhering rigidly to policy without exploring any potential resolutions. This rigid approach has left me profoundly dissatisfied, as it undermines the value of long-term customer relationships. Regrettably, I will no longer patronize Best Buy and recommend that others consider alternative retailers for more flexible and customer-oriented service. 3/11/26 Apple just delivered a replacement for the item in less than a day even though I purchased it at Best Buy. No issues there.