Pamella J
February 02, 2026
We had an issue with a gaming PC I purchased for my son for Christmas and what could have been a really frustrating experience turned into a great one thanks to Kevin from Geek Squad. He truly went above and beyond to help us. He was patient, knowledgeable, and genuinely caring. He took the time to explain everything, explore our options, and make sure my son was taken care of. Customer service like this is rare these days and Keven absolutely nailed it. Huge thank you for turning a stressful situation into a positive experience!
We were helped by Sydney. She was AWESOME. Very helpful and checked everything before giving us our order. Good attitude as well. Everyone should be helped by her. Really GREAT attitude with customers
There are few staff members. It feels very uncomfortable and quiet inside. The items are incomplete and quite expensive.
Timothy H
January 20, 2026
Got computer back with bad keyboard
Response from Best Buy
January 20, 2026
Hi, Timothy,
Thank you for leaving a review. We understand how important it is for your computer to come back working properly, and we'd like to discuss this matter further.
Please send us a private message on Facebook (https://bby.me/se3jgq), Twitter/X (https://bby.me/fbjbow), or Instagram (https://bby.me/1uglcm). Please mention "google review 107180" in your message.