Best Buy Lakeland

I recently bought a one in all computer from this location. and the tech guy in the back, Jason, assured me five times that I was gonna get an open box computer. It was $100 cheaper and he said it was certified by Best Buy and had all the parts and everything inside of it. II recently bought a one in all computer from this location. and the tech guy in the back, Jason, assured me five times that I was gonna get an open box computer. It was $100 cheaper and he said it was certified by Best Buy and had all the parts and everything inside of it. I asked if we could open it and take a look, but he reassured me That everything was in there, and I didn’t have to do that When I got home and I opened the box, I later found that there was no power cable so disappointed he also said that I had to buy an additional windows thing because the computer didn’t come with it, which was a lie if you decide to shop at this location, be very wary. Don’t listen to the salespeople. and follow your instincts so you don’t get scammed too..

I visited this Best Buy to ask about a price match, but I was unable to get assistance from the staff. During the interaction, security was called despite me not engaging in any behavior that I believe warranted it. I found the situation unnecessary, unprofessional, and deeply upsetting. Since the incident, I have tried to contact customer service to file a formal complaint but have not been able to reach someone who can help. Customers should be able to ask questions about store policies and pricing without feeling singled out or intimidated. I am sharing this experience because I believe it deserves to be reviewed by management. I would appreciate a clear explanation of why security was called and how this incident will be addressed. DO NOT SHOP HERE!!!!

Super disappointed on the Geek squad in this best but . No line no customer wait for pick up and they made us make a reservation to drop off our device on another day .

Was a great customer service