The technicians and geek squad in store are amazing. They try hard to deal with the bs that Best Buy enacts. I have had a now 9 month old laptop in for repairs 5 completed times and now a 6th time on the same day as returned.It simply doesn’t work properly. Upon asking if it was tested this last time, they said they assumed so. The ssd was in the wrong slot, and there’s no way it had even been turned on. I have no idea what’s left to be replaced, but this many times, I’m assuming it’s just garbage.
Response from Best Buy
December 11, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my new in box computers will function as such out of the box. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64542974".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Maurício L
December 09, 2024
Always a great experience with Best Buy staff
George G
December 08, 2024
Very good location, spacious store bit limited on certain items.
It's no wonder why this place is going out of business. I stand around for 20 minutes and can't get any help. Literally, Googled the features while in the store waiting for help and of course found it cheaper online. Almost half the price. Walked out very annoyed.
Response from Best Buy
December 05, 2024
Hello, Rob,
Not being able to find assistance in a store during the holidays is pretty frustrating, so we thank you for your feedback. We understand that our customers take time out of their day to come visit. If you'd like your experience formally documented, please send a private message on social media. Our team is happy to assist on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64518228” when reaching out on social media for faster assistance.
Regards,
^Meghan