I went to the Best Buy store in Vero Beach to buy a new Ipad. I waited over an hour and was told rudely that I had to wait my turn. I left. Visiting my parents I tried the Best Buy in Lakeland Florida. 2 Verizon employees helped me and I can’t say enough good about Brandon and his associate “D”. They were professional, helpful, knowledgeable and personable. They were great! I would highly recommend the Best Buy in Lakeland. I did not change over to Verizon yet but now will think about it. Brandon and his counter part need raises!
Good store helpful staff reasonable prices
I set up a repair for a broken screen, but they could not do it since the screen was completely black. The reason I needed the repair. It was a waste of time taking to them. If they did repair it would have cost 280 dollars just for front screen. I ended up taking it to Mr. Phone Pro they replaced the front screen, back and camera glass for the price best buy was trying to charge just for the front. I am glade they told me they could not fix it made me shop around for someone else that was cheaper and Mr. Phone Pro made the phone look brand new. Do not take your phone here for repairs they are overpriced and if they can make an excuse not to repair the phone they will. So it is a waste of time to even take to best buy.
Response from Best Buy
March 23, 2026
Hello and thank you for reaching out and sharing your repair experience. If you would like to get this documented or need any assistance., please reach out to us at Facebook (https://bby.me/R0BnZp), Twitter/X (https://bby.me/gNU6L3), or Instagram (https://bby.me/4T7q2n). When you reach out, please be sure to include Google Review number 133902. Thanks.
Great customer service. Ran in to pick up an online order. Waited less than 2 minutes. The order was easily retrieved and I was on my way