Best Buy Lakeland

Fast and everyone is too eager to help you they love it. They’re nice they’re friendly and not pushy.

Brought wife's iPhone to Geek Squad at Best buy. They were able to figure out that there was no recovery of the phone, but could not replace it for a week+. We ended up going to the ApplSyore to get better service.

Sales person Lykel was good in finding the right accessories for my phone. He is friendly and helpful .

Absolute mess. Once they make the sale, they don't care about the service after. We were in the store last week and paid for an open box Samsung refrigerator that they had on display to be delivered to our house that weekend. Cindy G was the advisor who handled that sale. On the day of delivery, we waited all morning, and when no delivery came, we called the store. They told us they didn't have it in inventory in the warehouse, which makes no sense unless they sold it to someone else. They said they found the same fridge from another store in Lake Mary, and it would be delivered today. We called the Lake Mary store to make sure they had it in stock. An associate there confirmed it was in stock, and the replacement had no notes of damage. Today, the day it was supposed to be delivered, I noticed in the tracking that the order was canceled. When I called, they made up some excuse how they didn't have the fridge in stock and then how it couldn't be delivered as it was badly damaged. Either they damaged it after our call, or once again, they sold the fridge to someone else. So they wasted 2 of our days, one of which I had to take a day off to wait for the delivery, and we still don't have a fridge. This is one of the worst sales experiences I have had.