Best Buy Lakeland

I had an appointment today with Geeks squad and saugee was excellent. He help us with what we needed and he’s very nice. In the a middle of showing my husband on the computer what was wrong with his phone, one employee came, don’t know his name but (sorry) he is bald came to say something but with attitude. I don’t think I need to schedule an appointment an hour later to get my phone if it’s ready. We went back for it waited in line to see an employee get another customer first. We were waiting before them in line and this same employee also came to say something to them like he did to us. So I went over there. He proceeded to check in a white customer and when I ask about the phone, with attitude again he told someone will be with us and proceeded to go in another computer to help other customers. Saugee helped us again. I believe this other employee is racist. That’s how we felt since we first saw him the first time. To better with this department and the people you hired. While we waited before leaving to eat something, we walk around and some nice employees ask if we needed help. But not all of them have great customer service. I also got my eSIM deleted from phone and I chat with someone about it and she said is normal that to happen. Now my husband need to wait until tomorrow to get service on his phone. Thank you but no thank you.

Great people..

geak service was good.

I had a fantastic experience at Best Buy recently, thanks to the Chromebook representative, Tj. I was looking for some TV accessories, and even though they were all the way across the store from her section, she didn't hesitate to walk me over and help me find exactly what I needed. She was incredibly helpful and happy to assist. While she was helping me, she also told me all about the features of Chromebooks. It was great information, and she wasn't pushy at all. She just asked me to remember her when I'm ready to purchase my next laptop, and I definitely will. When it's time for an upgrade, I'll be sure to go back and ask for her specifically. Excellent customer service!