Timothy H
January 20, 2026
Got computer back with bad keyboard
Response from Best Buy
January 20, 2026
Hi, Timothy,
Thank you for leaving a review. We understand how important it is for your computer to come back working properly, and we'd like to discuss this matter further.
Please send us a private message on Facebook (https://bby.me/se3jgq), Twitter/X (https://bby.me/fbjbow), or Instagram (https://bby.me/1uglcm). Please mention "google review 107180" in your message.
I just had the best experience buying a cell phone. After leaving the Verizon store once again unsatisfied, I drove straight to Best Buy to give it a try. Thanks to Deon I was in and out quickly with the right phone and accessories for me. Deon was knowledgeable, interested and kind. He patiently talked to me about my options, made valuable suggestions and even searched online to see if he could order additional items. Deon helped me start the process of transferring my information with Verizon so that I felt comfortable finishing it on my own. Deon and the others that work in that department will always be my first choice for my cell phone needs.
Traded in a launch PS5 before Christmas to get the additional $100 trade-in bonus towards a PS5 Pro. I noticed the bonus was missing, and was told that I'd receive an email with the discount. It's been a month, and I've contacted support, but there's still no resolution. I highly recommend avoiding trade-in promos at this location because they are deceptive.
Response from Best Buy
January 19, 2026
Hello. We can understand how it would be frustrating to have not yet received your bonus and would be glad to look into this for you. Please reach out to us on Facebook (https://bby.me/897odl), Twitter/X (https://bby.me/zgp7a3), or Instagram (https://bby.me/b4luiq). When you message us, please include Google Review number 106609. Thanks.
How can best buy have a website that's so awful, is beyond me...
Response from Best Buy
January 09, 2026
Hi, John,
We are sorry to learn that the website has been slow when using it. We would like to dive into this if we can. Please send a private message to Facebook (https://bby.me/ddlv12), Twitter/X (https://bby.me/64t3sx), or Instagram (https://bby.me/tcaktt). In your message be sure to mention that you are replying to Google Review 102468.