Best Buy Lakeland

Absolute worst customer service! My son got a gift card for Christmas. He wanted to go to the store but because the gift card was only $25 there wasn’t a whole lot he could purchase so he wanted to get a Roblox and PlayStation gift card and at check out after going back-and-forth for probably 25 minutes with Dominick at the store not understanding why he couldn’t check us out after he tried a couple times he told me it’s because they can’t do it from the store but I can do it online. It was very irritating that I couldn’t purchase these at the store. Anyways we left and attempted it the next day online like he said to do. Fast-forward, we came home ordered the gift cards digitally, the order went through and by the end of the day it was canceled! Then after an hour of chat conversation (because you can’t get a hold of anybody at the store) and talking to three different people during this chat I was told I would receive a email in the new couple days refunding the gift card and because of the miscommunication and frustration at the store which the guy was clearly wrong and now I know you can’t purchase a gift card with the Best Buy gift card the person I spoke to on the chat said that they would go ahead and send a email and the gift card department would get with me and make it right. Six days have gone by and I haven’t heard anything from email so I called and I’ve been on the phone once again for 45 minutes just to find out that they did refund the money to the gift card, but they still wouldn’t just out of convenience and compensation for all the frustration issue my son the digital gift cards that he requested to begin with and then preceded to tell me you’ll have to go to the store and speak with the manager. Customer service is terrible and it’s just very frustrating. I even asked while I was at the store if Donminick would get a manager and he refused to get a manager, he never did he just kept going round and round with me, I don’t know runs that store but they need to do better!! Super frustrating. Lesson learned: no more gift cards from Best Buy I will just make sure others know you cannot use their gift card to purchase other gift card in their store. Which in my opinion, they should definitely have a sign on their gift cards to let people know this. Or the employees should also know their own policies in which this case he did not know.

Nice experience and super friendly staff but not a large selection. Not how it used to be unfortunately but they did have some limited PS5 controllers and the Android Auto wireless connection I was looking for!

Good service and helpful staff

James the manager is a horrible representation for the company. This guy really told me he would rather lose a customer then to eat a $300 repair where his Employee messed up.I never said anything about him eating the cost of the repair money definitely not the issue here it was the principle. I’ve been coming here for over 10 years and I would not be returning if you dont care to have my business James,I bought some stuff this morning that I will be returning as well I cant believe how poorly he treated me as a customer after all the business I have done at this place and also told me a conflicting story of how things suppose to work I bought all my apple care on many devices in store on my purchases it says I have apple care on things that I never owned I am really pissed off and cant wait to call cooperate regarding my Experience.Its never what you do but how you do it.