Best Buy Lakeland

Much improved

I went in just to buy some trading cards, spent more time in line then I did walking into the store and going directly to what I needed and looking around a bit. Only one person was working checkout in the front with a line behind me and the employee herself was doing everything as fast as she could but it was clear a line was forming with no other employees to help. I looked over multiple times to the computer section and it seemed like 2 employees were helping 1 single person. I walked over to see if someone might be able to man the checkout station there, only found warehouse employees who directed me to check if there might be anyone in the home theater section to check me out but not a single employee in sight. I walked over to the check out counter by the fridges and washing machines and there was someone helping out an old couple so I walked back to to check out in the front. I got back in line and waited longer only to look over to the right and see 3 employees standing around and chatting right past the entrance. I got to the counter to pay and the employee was calling for a code 1 over and over again on her mic and was not getting a response. When I asked where I can file a complaint about the store she asked for an email on her mic over and over while calling the code 1 and seemed like nobody was even listening to her. I plan to file a complaint about the store with the email I was given along with one to the Better Business Bureau. The check out employee herself was great and did her job the best that she could do given her bosses don't seem to care to schedule people who can help when only one person has a line at checkout. Store needs a new person making the employee schedules.

Always have what I need and friendly employees.

Great staff. Had both products we needed to revive old gaming pc