Best Buy Lakeland

We had a great customer service experience with Luis at the Lakeland Best Buy. He was very helpful and was able to find everything we needed, and was quick and efficient.

Just left Best buy geek squad worst customer service ever in Lakeland Florida the manager there was absolutely worthless worst place I've ever been horrible I will never go back there what a waste of time

Placed a order on line. They said within a hour, when we got there it was ready to go. That was fast.

Geek squad manager is completely rude, disrespectful unhelpful, and horrible reputation of your business He took my money, took My Wife is phone was supposed to send it to Apple for a replacement phone lied said that Apple was requesting a purchase order to be able to submit the claim called of Apple. They said they did not need a purchase order called Best Buy‘s corporate number said that they require to see a copy of the purchase order before submitting the claim to verify that it’s you provided a copy of the Purchase order to the manager of the geek squad who refused to help was extremely mad and aggravated completely disrespectful refuse service and then refunded my hundred dollars said that he was not gonna help me. I’m a business owner and Would never have an employee represent my company that carries himself in this demeanor disrespectful to Customers. I only imagine if you treated me like this how many other people he treats like this on a daily basis he has a horrible reputation for your business as well will be submitting a BBB complaint as well as making report to the Attorney General’s office.