Best Buy Lakeland

Amazing. Talked to an employee about getting a Uniden R3 police radar from the display case. He walked all the way across the store and unlocked it for me and bought it on the spot. In and out in like 10 minutes!

I've been a best buy customer for years. Most of my electronics are from best buy. I just moved to the Polk area from Orlando so this is my first time shopping at this store. A few days ago I bought an open box hp envy 2in1 2k AMD Ryzen laptop. The gentleman that worked in the PC department bragged about how great the laptop is and how I was getting a bargain for the laptop because it was $200 off the price and in excellent condition. Me as a fool trusted the gentleman. I took the laptop home charged it and realize the laptop was overheating a code 90B stating there's a problem with the cooling fan popped up on the screen. I turned off the laptop and waited a few days and retried. Same issue happened. I had to purchase a new laptop online. I took the defective laptop back to the store for a return. The gentleman named Joel saw the message on the laptop and then said I'm pasted the return window. I stopped him at his tracks and told him it's in my return window. When he looked in the computer and saw that I was in my return window. He then came up with another reason and say that it have some water damage. I was shocked when he said that because this man right in front of my face lied to find a way not to do the return. At that moment, I realize they knew the device was defective and wanted to sell it to get rid of it. It made sense now why the gentleman that sold me the laptop was hyping that particular laptop and not the other ones I inquired about. I asked to speak with a manager and said he's the only one I can speak with. I asked Joel how can I get in touch with a General manager and past me a card. I called the number and it's only customer service. There's no higher up that I'm able to talk with. I've tried to escalated this issue but no luck. I was told a general manager will contact me but still no luck. This has been one of the worst and stressful experience I've had with best buy.

Beware to brand new GPU buyers. I managed to luck out and get a founders edition 5080 on release day at this store and my order was cancelled within 5 minutes of arrival despite it being shown as “Order ready for pickup” that morning. Arrived at the store and asked why it was cancelled and if I could buy it as a normal order since it was so close to my arrival, after already driving nearly an hour from the Wesley Chapel area. Employees didn’t care to look for longer than 30 seconds for the card and simply said it was already gone within a 5 minute timespan. I asked if they could check the back or anywhere else, I suspect an employee cancelled it themselves. BE CAREFUL ORDERING NEW 50 series cards to this store, extremely shady business and I now have to wait who knows how long to luck out on one of these cards again.

I went to Lakeland store Geek Squad and brought some blue tooth speakers for a battery change. I spoke with Jararde and he was very Professional and Helpful. He ask me for the speakers and took them to the Tech to see if they could replace batteries. Jararde explain to me that the Tech agreed to replace batteries but explain the cost may be higher than just purchasing a new speaker. I went with a sales Rep. and looked to see if any speaker matching were in store. Unfortunately none were in stock and I returned to Geek Squad to have them replace battery. The tech came out with a lab top in hand checking customers in for service. When it was my turn the Tech ask me what I wanted. I explained that I was just here with my Blue tooth speaker and was told that I can get them serviced for a Fee. The Tech told me NO I don't do that.! Have a nice day! I felt disrespected by this (Tech) that lied to Me and Jararde of Geek Squad Rep. who is African American. The Tech said that he would service my blue tooth speaker before, after making a Racial profiling expression at me told me NO I don't do that !. This Tech is a Racist and should not work or Represent Best Buy in any way....! Shame on him and Best Buy..!