Brought in a new freshly printed quote given to me 20 min prior to going into BB for a LG washer and dry set from Home Depot (in stock). They would not match it. They have to see it online apparently on the HD website. Printed quote straight from Home Depot with a order number, or a phone call, etc. is not good enough.
I don't know if i've ever given a bad review, but this was warranted just to warn others. Store is cool and no issues. Though, DO NOT buy an appliance from them. Delivery damaged an expensive fridge from theme (ok it happens), they forced us to take the fridge and deal with customer service/tech support. The tech to replace the door was overworked and couldn't schedule us in, changing times on us when we were told to be home.
Once we did finally get the guy to show up, he installed the part wrong, left out a gasket which rendered our freezer useless (wouldn't get down to temp and would condense everywhere). Tried calling back and they were once again minimally responsive and "too bad", we'll fit you in as able... even though it was a direct function of their repair forgetting a part. I purchased the part myself and installed to make life easy and called back. Twice i was told "too bad" in a nice way. Not the end of the world.. it's just a fridge, but for 2,500 i'd rather just spend 10% more and buy from a better place. You've been warned.
Response from Best Buy
January 16, 2026
Hi, Larry,
We appreciate you taking the time to share this review here, although we hate hearing this was your experience with a recent fridge purchase. We can understand your frustration, and would be happy to connect with you to ensure this is formally documented within our Corporate system for internal review.
To get started, please send us a message on Facebook (https://bby.me/61cyo3), Twitter/X (https://bby.me/gh9r1z), or Instagram (https://bby.me/i79csf). Please also include a note stating you are reaching out from a Google review by including this reference number: #105420. We look forward to hearing from you!
Their workers ignore you intentionally
Went to pick up an order for my boss. Employees were helpful.