Best Buy Melbourne

STAY AWAY! Deleting my prior 5-star review of this location from a year ago to give others warning, wow how things change. Wife was having trouble with a Macbook that we purchased only 4 years ago from this same location. Called Apple directly earlier this week, who set up an appointment at Geek Squad for today to have it looked at/diagnostics ran to determine the issue. Typical process. Wife drove 1 hour to this store, waited in line for 30 minutes, only to be refused any type of service. No apology provided, tech refused to even look at the machine and treated her like an idiot. Did not even lay hands on the Macbook, nor plug it in to run the promised diagnostic. She was told Best Buy cant even accept the machine to look at it, because Apple has discontinued the product after less than 5 years. Without even glancing at the Macbook, tech was somehow able to psychically know she would "most likely" not find a third party who would be able to repair it, and they dont know "if its even possible to replace". Let her know she would HAVE to buy the new model that was in stock. I have worked in sales and hate this type of tactic. Best Buy is still selling this same model with the M1 chip refurbished on their website - why could she not buy that instead if the device actually required a replacement. Management should really take a look at their employees, as I believe plenty of qualified people with basic customer service skills need a job right now in this market. Way to lose a loyal customer.

Placed a pick up order only had one item took less than an hour till it was ready. There was a line at pickup but look less then five minutes to pickup and get out of the store.

Jordan and Alex were very kind and helpful with my new tv. They should each get a raise!

I am 83 and they were most helpful in helping me find a tablet that met my needs. Ended up buying tablet for son in law and new TV for myself.