Can not get thru on phone
Response from Best Buy
December 18, 2025
Hello there, Jimmy!
Thank you for taking the time to reach out on Google with a review. We can fully understand the desire to speak with someone in store, when needed. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #90565 in your message. You can find us here:
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Art.Ificial C
December 18, 2025
Got headphones from here. Work pretty good.
Sherry R
December 14, 2025
Went to get a new TV got a good deal Danny was extremely helpful
Christian
December 13, 2025
STAY AWAY! Deleting my prior 5-star review of this location from a year ago to give others warning, wow how things change.
Wife was having trouble with a Macbook that we purchased only 4 years ago from this same location. Called Apple directly earlier this week, who set up an appointment at Geek Squad for today to have it looked at/diagnostics ran to determine the issue. Typical process.
Wife drove 1 hour to this store, waited in line for 30 minutes, only to be refused any type of service. No apology provided, tech refused to even look at the machine and treated her like an idiot. Did not even lay hands on the Macbook, nor plug it in to run the promised diagnostic. She was told Best Buy cant even accept the machine to look at it, because Apple has discontinued the product after less than 5 years. Without even glancing at the Macbook, tech was somehow able to psychically know she would "most likely" not find a third party who would be able to repair it, and they dont know "if its even possible to replace". Let her know she would HAVE to buy the new model that was in stock.
I have worked in sales and hate this type of tactic. Best Buy is still selling this same model with the M1 chip refurbished on their website - why could she not buy that instead if the device actually required a replacement. Management should really take a look at their employees, as I believe plenty of qualified people with basic customer service skills need a job right now in this market.
Way to lose a loyal customer.